📋 Job Details at a Glance 📍 Location Patna, Bihar, India 🏢 Company Tata Capital 👥 Experience Fresher 🎓 Qualification Any Graduate 📅 Eligible Batch 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary ₹2.4–₹3.5 LPA + Performance Incentives 🏢 Industry Banking & Finance 🛠 Key Skills customer acquisition vehicle-loan processing document verification sales cross-selling vendor management regulatory compliance Customer Service Executive – Two-Wheeler Loans at Tata Capital — Full Details & How to Apply Tata Capital is seeking a Customer Service Executive for Two-Wheeler Loans in Patna, Bihar, India , offering freshers a chance to kickstart their careers in banking with a competitive salary and performance incentives. This role is ideal for graduates eager to engage in customer acquisition and vehicle-loan processing. In the banking and finance sector, the demand for vehicle loans is surging, making the Customer Service Executive – Two-Wheeler Loans role essential for enhancing customer engagement. As Tata Capital aims to expand its market share in this segment, your contributions will directly impact customer satisfaction and retention. Founded in 2007 , Tata Capital is a subsidiary of the Tata Group, employing over 4,500 professionals across India. Known for its diverse financial services, the company fosters a culture of growth and innovation, making it an attractive employer for those looking to build a career in finance. We encourage 2024, 2025, 2026 graduates with a Any Graduate qualification and Fresher experience to apply. The position offers a salary range of ₹2.4–₹3.5 LPA + Performance Incentives , making it a lucrative entry point into the industry. In this role, you will gain hands-on experience in essential skills such as customer acquisition , vehicle-loan processing , document verification , and vendor management . This experience will not only enhance your resume but also open doors to future career advancement in the financial services sector. 📊 Role Difficulty: Low | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The core mission of the Customer Service Executive – Two-Wheeler Loans at Tata Capital is to facilitate seamless vehicle loan processing while enhancing customer satisfaction through effective engagement strategies. Identify prospective borrowers through targeted outreach, utilizing CRM tools to track interactions and optimize customer acquisition efforts. Process vehicle loan applications efficiently, ensuring compliance with RBI regulations to maintain high operational standards. Collaborate with sales and marketing teams to develop strategies for cross-selling financial products, thereby enhancing overall customer value. Achieve monthly sanction targets by analyzing loan application metrics and adjusting strategies to meet performance goals. Take initiative in maintaining vendor relationships, ensuring timely document verification and loan disbursement processes. Prepare and maintain accurate documentation for all loan cases, ensuring adherence to standard operating procedures. Resolve customer queries and issues promptly, enhancing customer satisfaction and loyalty through effective communication. This role fosters an ownership culture, allowing you to make a direct impact on customer experiences and contribute to the growth of Tata Capital . Required Skills & Technical Competencies The ideal candidate for the Customer Service Executive role should possess a strong technical skill set tailored to vehicle loan processing and customer engagement. Technical Skills Customer acquisition — entry — essential for building a robust client base through effective outreach strategies. Vehicle-loan processing — entry — critical for ensuring smooth transaction flow and timely loan approvals. Document verification — entry — used daily to ensure compliance with regulatory standards and maintain accuracy. Cross-selling — entry — involves promoting additional financial products to enhance customer relationships and increase revenue. Regulatory compliance — entry — knowledge of RBI regulations is crucial for maintaining operational integrity and avoiding penalties. When showcasing these technical skills in your resume or interview, emphasize your practical experience and understanding of each skill's application in real-world scenarios. Eligibility Criteria This role is designed for fresh graduates eager to start their careers in the banking sector, focusing on skills rather than specific academic backgrounds. Any graduate is eligible to apply, allowing diverse candidates to enter the field. Batches from 2024 to 2026 are encouraged to apply, providing freshers with a direct entry point. No prior experience is required, making this position ideal for recent graduates. While there are no specific academic performance expectations, a strong understanding of customer service principles is beneficial. Internships or projects related to customer service or finance can provide an advantage in the application process. Documentation & Portfolio Requirements When applying, ensure your resume is clear and concise, highlighting relevant experiences and skills related to customer service and finance. Pro tip: Tailor your application to emphasize any hands-on experience with vehicle-loan processing or customer acquisition strategies to stand out. Salary for Customer Service Executive – Two-Wheeler Loans at Tata Capital 💰 Compensation ₹2.4–₹3.5 LPA + Performance Incentives The advertised compensation for the Customer Service Executive – Two-Wheeler Loans role at Tata Capital is ₹2.4–₹3.5 LPA + Performance Incentives . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Customer Service Executive – Two-Wheeler Loans Upskilling with the right resources significantly enhances your chances of selection for this role by equipping you with essential skills and knowledge. Recommended Courses & Resources sales — This course enhances your sales skills, crucial for customer acquisition and cross-selling. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor your resume to the specific skills listed in the job description — Customize your resume to align with the role's requirements. ❌ Neglecting to highlight relevant academic projects or internships — Showcase experiences that demonstrate your customer service skills. ❌ Using generic language instead of specific examples — Provide concrete examples to make your application stand out. ❌ Overlooking the importance of demonstrating knowledge of regulatory compliance — Include relevant experiences that highlight your understanding of compliance. ❌ Not preparing for potential interview questions related to customer service scenarios — Practice common questions to improve your confidence. ❌ Submitting an application without proofreading for errors — Always check for typos and grammatical mistakes before submission. Before You Apply — Checklist ✅ Research Tata Capital 's values and recent news to tailor your application effectively. ✅ Update your resume to reflect relevant skills and experiences related to customer service. ✅ Prepare a cover letter that highlights your motivation for applying to Tata Capital . ✅ Gather any necessary documents, such as transcripts or certificates, to support your application. ✅ Ensure your LinkedIn profile is up-to-date and aligns with your resume. ✅ Practice common interview questions related to customer service and sales. ✅ Follow the application instructions carefully to avoid any errors. ✅ Set reminders for application deadlines to ensure timely submission. Resume Tailoring & ATS Keywords for Customer Service Executive – Two-Wheeler Loans Optimizing your resume for ATS is crucial for ensuring it gets noticed for this role. ATS Keywords to Include Customer acquisition Vehicle-loan processing Document verification Sales Cross-selling Vendor management Regulatory compliance Customer service Loan processing Performance incentives Communication skills Problem-solving Resume Tips for This Role Highlight any relevant coursework or projects related to customer service or finance to demonstrate your interest. Emphasize skills in communication and problem-solving, as these are crucial for success in this role. Include any internships or volunteer experiences that showcase your ability to work with customers. Optimize your resume for ATS by including keywords from the job description, particularly those related to skills and responsibilities. Avoid including unrelated work experience that does not demonstrate your fit for the customer service role. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro tip: Avoid including irrelevant personal information or unrelated job experiences that do not align with the role. How to Apply for Customer Service Executive – Two-Wheeler Loans at Tata Capital Apply Now — Tata Capital Visit the application portal and create an account to start your application. Upload your resume in PDF format, ensuring it is tailored to the job description. Fill out the application form carefully, providing accurate information about your education and experiences. After submission, expect a confirmation email regarding your application status. You can track your application progress through the portal by logging into your account. Applications reviewed on rolling basis — early submission recommended. Apply Now — Tata Capital NexisGrow.com does not charge any fees for job applications. Tata Capital Tata Capital was established in 2007 and is headquartered in Mumbai, India . With a presence in over 100 locations across the country, the company serves a diverse clientele, providing a range of financial solutions. As part of the Tata Group , which has a legacy of over 150 years , Tata Capital leverages this extensive network to enhance its service delivery. The core offerings of Tata Capital include personal loans, business loans, and vehicle financing, specifically focusing on two-wheeler loans . These products are designed to meet the varying needs of customers, ensuring accessibility and affordability. The company also emphasizes regulatory compliance in all its financial services, reinforcing its commitment to ethical practices. Tata Capital has received recognition for its workplace culture, achieving a Glassdoor rating of 4.0 . This rating reflects employee satisfaction and highlights various growth opportunities within the organization. The company actively promotes employee development through training programs and mentorship initiatives, fostering a supportive environment for career advancement. Recently, Tata Capital has expanded its digital loan processing capabilities, significantly enhancing customer experience. This initiative aims to streamline vehicle-loan processing and improve operational efficiency. The company is also exploring partnerships with fintech firms to further innovate its service offerings and reach a broader audience. For freshers looking to launch their careers in Banking & Finance, Tata Capital presents a robust platform. The company offers exposure to a wide array of financial products and services, along with opportunities to learn from industry leaders. This environment is conducive to skill development, making it an ideal starting point for aspiring professionals. Company Details Industry Banking & Finance Location Patna, Bihar, India Connect With Us Careers Apply Now Website 🔗 eofh.fa.em2.oraclecloud.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Customer Service Executive – Two-Wheeler Loans at Tata Capital? Eligibility Tap to expand + Answer Candidates with Any Graduate and Fresher experience are eligible. Eligible batches: 2024, 2025, 2026. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: customer acquisition, vehicle-loan processing, document verification, sales, cross-selling. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹2.4–₹3.5 LPA + Performance Incentives. Final offer depends on skills, experience, and interview performance. ? What is the interview process at Tata Capital? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: customer acquisition, vehicle-loan processing, document verification, sales, cross-selling. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Customer Service Executive – Two-Wheeler Loans interview? Preparation Tap to expand + Answer (1) Core concepts of customer acquisition, vehicle-loan processing, document verification, sales, cross-selling, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) Tata Capital research, (5) Clear communication. ? What is the work culture like at Tata Capital? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Patna Browse all Non-Tech jobs Latest Fresher jobs More jobs at Tata Capital Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com