📋 Job Details at a Glance 📍 Location Patna, Bihar, India 🏢 Company Tata Capital 👥 Experience 0-3 years 🎓 Qualification Any Graduate 📅 Eligible Batch 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary ₹2.5–₹4 LPA (Expected) + incentives 🏢 Industry Banking & Finance 🛠 Key Skills Customer Acquisition Two-Wheeler Loans Field Sales Customer Service Dealer Management Lead Conversion Loan Products Target Achievement Customer Service Executive at Tata Capital — Full Details & How to Apply Tata Capital is seeking a Customer Service Executive in Patna, Bihar , to drive customer acquisition for two-wheeler loans. This role offers freshers a chance to enter the booming banking and finance sector, where the demand for two-wheeler loans is on the rise, making this position crucial for customer outreach. The role of a Customer Service Executive is vital in the current banking and finance landscape, especially as Tata Capital continues to expand its market presence. With a strong focus on customer acquisition, this position directly contributes to the company's growth by sourcing loan customers and achieving disbursement targets, which are essential for enhancing revenue streams. What sets Tata Capital apart as an employer is its robust reputation within the banking and finance industry. Founded in 2007 , Tata Capital boasts over 5,000 employees and is part of the esteemed Tata Group, known for its innovation. This environment fosters a culture of growth and development, making it an ideal place for aspiring professionals. We encourage 2024, 2025, 2026 graduates from any background to apply, especially those with 0-3 years experience . The expected salary for this role is ₹2.5–₹4 LPA (Expected) + incentives , providing a competitive entry point into the industry. In this role, you will gain hands-on experience in essential skills such as Customer Acquisition , Field Sales , Customer Service , and Lead Conversion . This unique exposure will open doors to various career paths within the banking sector, allowing for rapid advancement and specialization in loan products and dealer management. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The core mission of the Customer Service Executive at Tata Capital is to drive loan acquisition through effective customer engagement and field sales strategies, enhancing the overall customer experience. Source loan customers through field visits, leveraging local market knowledge to identify potential clients for two-wheeler loans . Explain two-wheeler loan schemes and finance options to customers, ensuring clarity and compliance with Tata Capital policies. Collaborate with dealer management teams to streamline loan processing and enhance customer experience. Achieve monthly disbursement targets, tracking performance metrics to ensure alignment with Tata Capital goals. Initiate follow-ups with leads to convert inquiries into successful loan applications . Maintain accurate documentation and reporting of customer interactions and loan applications to ensure compliance. Resolve customer queries and issues in a timely manner, enhancing customer satisfaction and loyalty. This role fosters an ownership culture, allowing you to directly impact customer satisfaction and drive the success of Tata Capital through effective loan acquisition strategies. Required Skills & Technical Competencies The ideal candidate for the Customer Service Executive role at Tata Capital should possess a strong skill set focused on customer acquisition and field sales. Technical Skills Customer Acquisition — entry — essential for driving loan sales and understanding local market dynamics. Field Sales — entry — involves direct interaction with customers in various locations to promote loan products . Customer Service — entry — used daily to address customer needs and enhance their experience with Tata Capital . Dealer Management — entry — involves coordinating with dealers to facilitate loan processing and improve service delivery. Lead Conversion — entry — evaluated through performance metrics, focusing on the number of leads converted into loans. When showcasing these technical skills in your resume or interview, emphasize specific experiences and metrics that demonstrate your proficiency and impact in each area. Eligibility Criteria This role is designed for recent graduates eager to start their careers in the banking sector, particularly those from the batches of 2024, 2025, and 2026 . Any graduate is eligible, as diverse educational backgrounds can bring unique perspectives. Batches 2024, 2025, and 2026 are specifically targeted to attract fresh talent. Experience is not mandatory, making this role ideal for freshers. While there are no strict academic performance expectations, strong communication skills are preferred. Internship experience in sales or customer service can provide an advantage. Documentation & Portfolio Requirements Submit your resume in a clear format, including your educational background, relevant skills, and any internship experiences related to sales or customer service. Pro tip: Highlight any specific metrics or achievements from internships that demonstrate your ability to drive customer acquisition or service. Salary for Customer Service Executive at Tata Capital 💰 Compensation ₹2.5–₹4 LPA (Expected) + incentives The advertised compensation for the Customer Service Executive role at Tata Capital is ₹2.5–₹4 LPA (Expected) + incentives . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Customer Service Executive Upskilling with the right resources significantly enhances your chances of selection for the Customer Service Executive role at Tata Capital . Recommended Courses & Resources MS Office — Proficiency in MS Office is essential for managing customer data and documentation. Communication Skills — Strong communication skills are critical for effective customer interactions and service delivery. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor your resume — Highlight relevant skills and experiences specific to customer service roles. ❌ Not researching Tata Capital’s products — This can hinder your ability to answer interview questions effectively. ❌ Overlooking follow-up communication — Always follow up after submitting your application. ❌ Neglecting common interview questions — Prepare for questions related to customer service and sales. ❌ Submitting a generic cover letter — Tailor it to address the specific role or company. ❌ Underestimating enthusiasm for the sector — Demonstrate your interest in banking and finance. Before You Apply — Checklist ✅ Research Tata Capital ’s recent initiatives and products before applying. ✅ Prepare a targeted resume highlighting relevant skills for the Customer Service Executive role. ✅ Gather necessary documents, such as academic transcripts or certificates. ✅ Ensure your LinkedIn profile reflects your interest in the banking and finance industry. ✅ Practice common interview questions related to customer service and sales. ✅ Check the application portal for specific instructions before submitting. ✅ Set reminders for follow-up communications after submitting your application. ✅ Review the job description thoroughly to ensure you meet all eligibility criteria. Resume Tailoring & ATS Keywords for Customer Service Executive Optimizing your resume for ATS is crucial for standing out in the application process for the Customer Service Executive role. ATS Keywords to Include Customer Acquisition Two-Wheeler Loans Field Sales Customer Service Dealer Management Lead Conversion Loan Products Target Achievement Documentation Compliance Client Relations Sales Metrics Resume Tips for This Role Highlight relevant internships or projects showcasing your customer service or sales skills. Emphasize communication skills, critical for interacting with customers and dealers. Include experience in field sales or customer engagement to demonstrate suitability. Optimize your resume with keywords from the job description, like 'lead conversion' and 'customer acquisition.' Avoid including unrelated work experience that does not demonstrate your fit for the role. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro Tip: Avoid including generic skills or experiences that do not align with the customer service executive role. How to Apply for Customer Service Executive at Tata Capital Apply Now — Tata Capital Visit the application portal and create an account to start your application. Upload a tailored resume that highlights your relevant skills and experiences for the role. Fill out the application form carefully, ensuring all information is accurate and complete. After submission, expect a confirmation email and keep an eye out for further communication. Use the application tracking feature on the portal to monitor the status of your application. Applications reviewed on rolling basis — early submission recommended. Apply Now — Tata Capital NexisGrow.com does not charge any fees for job applications. Tata Capital Tata Capital was founded in 2007 and is headquartered in Mumbai, India . With a presence in over 100 locations across the country, the company showcases its extensive reach in the Indian financial services market. This broad footprint allows Tata Capital to serve a diverse clientele effectively, reinforcing its position in the banking and finance sector. Specializing in a variety of financial services, Tata Capital offers products such as personal loans , business loans , and two-wheeler loans . This versatility enables the company to cater to different customer needs, enhancing its appeal in the competitive finance landscape. The focus on loan products positions Tata Capital as a key player in facilitating financial growth for individuals and businesses alike. Tata Capital has received accolades for its employee-friendly culture, boasting a Glassdoor rating of 4.0 . The company actively promotes various employee programs aimed at professional development and well-being, contributing to a positive work environment. Such recognition highlights Tata Capital 's commitment to fostering a supportive workplace for its over 5,000 employees . Recently, Tata Capital announced a strategic partnership to enhance its digital loan processing capabilities , indicating its commitment to innovation in the finance sector. This initiative aims to streamline operations and improve customer experience, showcasing Tata Capital 's focus on leveraging technology for better service delivery. Joining Tata Capital as a fresher provides a robust foundation in the banking and finance industry. Employees gain exposure to various financial products and customer management strategies, equipping them with essential skills for career advancement. The company's emphasis on customer acquisition and lead conversion further enhances the learning experience for new entrants. Company Details Industry Banking & Finance Location Patna, Bihar, India Connect With Us Careers Apply Now Website 🔗 eofh.fa.em2.oraclecloud.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Customer Service Executive at Tata Capital? Eligibility Tap to expand + Answer Candidates with Any Graduate and 0-3 years experience are eligible. Eligible batches: 2024, 2025, 2026. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: Customer Acquisition, Two-Wheeler Loans, Field Sales, Customer Service, Dealer Management. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹2.5–₹4 LPA (Expected) + incentives. Final offer depends on skills, experience, and interview performance. ? What is the interview process at Tata Capital? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: Customer Acquisition, Two-Wheeler Loans, Field Sales, Customer Service, Dealer Management. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Customer Service Executive interview? Preparation Tap to expand + Answer (1) Core concepts of Customer Acquisition, Two-Wheeler Loans, Field Sales, Customer Service, Dealer Management, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) Tata Capital research, (5) Clear communication. ? What is the work culture like at Tata Capital? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. 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