📋 Job Details at a Glance 📍 Location Hyderabad, Telangana, India 🏢 Company Sutherland 👥 Experience 2-3 years 🎓 Qualification Relevant graduate qualification or equivalent professional experience 📅 Eligible Batch 2023, 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary ₹4–7 LPA (estimated) 🏢 Industry BPO 🛠 Key Skills GDS Amadeus Sabre Galileo CRM systems Microsoft Word Excel PowerPoint Outlook Travel Support Services at Sutherland — Full Details & How to Apply Sutherland is seeking a Travel Support Services professional in Hyderabad, Telangana, India , where you can leverage your GDS skills in a full-time role with a competitive salary. This position enhances customer satisfaction by ensuring seamless travel experiences, a critical aspect of Sutherland's reputation in the BPO sector. The travel support services industry is evolving, with a growing demand for skilled professionals in BPO, particularly in Hyderabad , a major hub for outsourcing. As companies increasingly rely on efficient travel management, the role of Travel Support Services becomes essential in maintaining high standards of customer engagement and satisfaction. Sutherland , founded in 1986, employs over 38,000 people globally and is recognized for its innovative customer engagement solutions. The company's focus on employee development makes it a strong employer for those looking to advance in the BPO industry. Sutherland's emphasis on leveraging advanced technology ensures that employees are equipped with the latest tools and skills. This role is ideal for 2023, 2024, 2025, 2026 graduates with a Relevant graduate qualification or equivalent professional experience and 2-3 years experience . With an estimated salary of ₹4–7 LPA , this position offers competitive compensation and a structured career trajectory within a global company. In this role, you will gain exposure to advanced GDS systems like Amadeus , Sabre , and Galileo , along with proficiency in CRM systems and Microsoft tools such as Word , Excel , PowerPoint , and Outlook . These skills are essential for a successful career in travel management and open doors to various opportunities within the industry. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The core mission of the Travel Support Services role at Sutherland is to deliver precise and efficient travel arrangements while enhancing customer satisfaction through effective communication and problem-solving. Manage flight, hotel, and travel bookings using GDS systems like Amadeus and Sabre to ensure accurate and timely travel arrangements. Utilize CRM systems to track customer interactions, ensuring compliance with travel policies and enhancing overall service delivery. Collaborate with vendor management teams to negotiate rates and coordinate travel logistics, leveraging Galileo for optimal solutions. Maintain accurate booking records and generate reports using Microsoft Excel to analyze travel expenditures and identify cost-saving opportunities. Take initiative in resolving traveller inquiries promptly, ensuring high levels of customer satisfaction through effective communication. Document travel policies and procedures to streamline operations, utilizing Microsoft Word for clear and concise documentation. Engage directly with clients to address travel-related issues, providing timely solutions and support to enhance their travel experience. This role fosters an ownership culture where each team member directly impacts client satisfaction and operational efficiency, driving the success of Sutherland . Required Skills & Technical Competencies The skill profile for this role emphasizes proficiency in travel management tools and effective communication to ensure seamless travel support services. Technical Skills GDS — intermediate — essential for managing travel bookings and ensuring accuracy in itineraries. Amadeus — advanced — crucial for booking management and itinerary support in daily operations. Sabre — intermediate — utilized for efficient travel arrangements and customer service enhancement. Galileo — intermediate — important for coordinating travel logistics and vendor negotiations. CRM systems — intermediate — used to track customer interactions and improve service delivery. Microsoft Word — intermediate — necessary for documenting travel policies and procedures effectively. Microsoft Excel — advanced — required for data analysis and reporting on travel expenses. Microsoft PowerPoint — intermediate — useful for presenting travel reports and insights to stakeholders. Microsoft Outlook — intermediate — essential for managing communications and scheduling within the team. When showcasing these technical skills in your resume or interview, emphasize your practical experience and specific achievements related to each tool or technology. Eligibility Criteria This role is designed for candidates with a strong foundation in travel management and relevant experience in customer service. A relevant graduate degree in travel management or business administration is preferred. Eligible batches include 2023 , 2024 , 2025 , and 2026 , allowing fresh graduates to apply. 2-3 years of experience in travel support or a related field is required. A minimum academic performance of 60% is preferred to ensure a solid understanding of the required skills. Internship experience in travel coordination or customer service can provide an advantage in the application process. Documentation & Portfolio Requirements Submit your resume in a clear format, including your educational background, relevant experience, and specific skills related to travel support services. Highlight any hands-on experience with GDS systems and CRM tools in your application to stand out as a strong candidate. Salary for Travel Support Services at Sutherland 💰 Compensation ₹4–7 LPA (estimated) The advertised compensation for the Travel Support Services role at Sutherland is ₹4–7 LPA (estimated) . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Travel Support Services Upskilling with the right resources significantly enhances your chances of selection for the Travel Support Services role at Sutherland . Recommended Courses & Resources CRM systems — Understanding CRM systems is vital for managing customer interactions effectively. Excel — Proficiency in Excel aids in data management and reporting tasks essential for travel support. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor your resume to highlight relevant travel support experience — ensure your skills match the job description. ❌ Neglecting to mention specific GDS tools you are familiar with — always include relevant software experience. ❌ Overlooking the importance of customer service skills — emphasize your ability to resolve queries and support clients. ❌ Submitting a generic cover letter — personalize it to reflect your interest in Sutherland and the travel support role. ❌ Ignoring the application deadline — ensure you apply promptly to avoid missing out on this opportunity. ❌ Not preparing for interviews by researching Sutherland's recent developments and culture — be informed and ready. Before You Apply — Checklist ✅ Research Sutherland's company culture and recent news to tailor your application. ✅ Update your resume to include relevant skills and experiences related to travel support services. ✅ Prepare a cover letter that highlights your interest in travel management and customer service. ✅ Gather any necessary documents, such as transcripts or certifications, to support your application. ✅ Double-check your application for any errors before submission. ✅ Set reminders for follow-up communications after applying. ✅ Network with current or former Sutherland employees for insights into the company. ✅ Practice common interview questions related to travel support and customer service. Resume Tailoring & ATS Keywords for Travel Support Services Optimizing your resume for ATS is crucial for standing out in the application process for the Travel Support Services role at Sutherland . ATS Keywords to Include Travel coordination GDS Amadeus Customer service Booking management Itinerary support Vendor coordination CRM systems Travel policy compliance Query resolution Organizational skills Microsoft Excel Resume Tips for This Role Highlight your experience with GDS systems, emphasizing specific tools like Amadeus or Sabre that are relevant to this role. Showcase any customer service experience, particularly in travel or BPO settings, to align with Sutherland's focus. Include projects or internships that demonstrate your travel coordination skills and familiarity with booking systems. Optimize your resume for ATS by using keywords from the job description, ensuring your application is easily searchable. Avoid including irrelevant work experience that does not relate to travel support or customer service. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro tip: Do not include irrelevant personal information or unrelated job experiences in your resume for this role. How to Apply for Travel Support Services at Sutherland Apply Now — Sutherland Visit the application portal and create an account to start your application. Upload your resume, ensuring it highlights relevant skills and experiences for the travel support role. Fill out the application form accurately, paying attention to required fields. After submission, expect a confirmation email and keep an eye on your inbox for further communication. Track your application status through the portal for updates on your application progress. Applications reviewed on a rolling basis — early submission recommended. Apply Now — Sutherland NexisGrow.com does not charge any fees for job applications. Sutherland Sutherland was founded in 1986 and has expanded its operations to over 20 countries , with its headquarters located in Rochester, New York, USA . The company employs over 40,000 professionals globally, showcasing its significant scale and reach in the BPO industry. This extensive footprint allows Sutherland to serve diverse clients across various sectors. The core offerings of Sutherland include comprehensive BPO services such as customer service , technical support , and specialized travel management solutions . Utilizing platforms like Amadeus and Sabre , Sutherland effectively addresses the unique needs of clients in the travel sector. This focus on tailored solutions enhances operational efficiency and customer satisfaction. Sutherland has received multiple accolades for its workplace culture, including a Glassdoor rating of 4.1 , which reflects a positive environment for employees. The company actively promotes employee development through various programs, ensuring that team members are equipped with the skills necessary for success. Such recognition underscores Sutherland 's dedication to fostering a supportive workplace. Recently, Sutherland has made strides in expanding its service offerings by integrating AI technologies to enhance customer interactions. This initiative demonstrates the company's commitment to innovation and staying ahead in the competitive BPO landscape. Such advancements not only improve service delivery but also position Sutherland as a leader in adopting cutting-edge technology. Joining Sutherland as a fresher in Travel Support Services provides a unique opportunity to learn from industry leaders and gain valuable experience in a global setting. The company's extensive training programs and mentorship initiatives equip new employees with essential skills, making it a strong career launchpad for those entering the BPO field. Company Details Industry BPO Location Hyderabad, Telangana, India Connect With Us Careers Apply Now Website 🔗 jobs.smartrecruiters.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Travel Support Services at Sutherland? Eligibility Tap to expand + Answer Candidates with Relevant graduate qualification or equivalent professional experience and 2-3 years experience are eligible. Eligible batches: 2023, 2024, 2025, 2026. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: GDS, Amadeus, Sabre, Galileo, CRM systems. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹4–7 LPA (estimated). Final offer depends on skills, experience, and interview performance. ? What is the interview process at Sutherland? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: GDS, Amadeus, Sabre, Galileo, CRM systems. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Travel Support Services interview? Preparation Tap to expand + Answer (1) Core concepts of GDS, Amadeus, Sabre, Galileo, CRM systems, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) Sutherland research, (5) Clear communication. ? What is the work culture like at Sutherland? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Hyderabad Browse all Non-Tech jobs Latest Fresher jobs More jobs at Sutherland Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com