📋 Job Details at a Glance 📍 Location Navi Mumbai, Maharashtra, India 🏢 Company Sutherland 👥 Experience Fresher 🎓 Qualification HSC with Leaving Certificate or graduation 📅 Eligible Batch 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary ₹2.5–4 LPA (estimated) 🏢 Industry BPO 🛠 Key Skills Chat support customer service query resolution computer navigation Consultant – Customer Service at Sutherland — Full Details & How to Apply Sutherland is seeking a Consultant – Customer Service in Navi Mumbai, Maharashtra, India , offering freshers a chance to kickstart their careers in the BPO industry with a competitive salary. This role is an excellent entry point for those looking to gain hands-on experience in customer service and chat support. The demand for Consultant – Customer Service roles is surging as the BPO industry evolves, making this position vital for Sutherland's growth strategy. With a focus on enhancing customer satisfaction, this role plays a crucial part in resolving queries and improving service quality, aligning with industry trends that prioritize customer experience. Sutherland is an employer with an extensive global presence, employing over 38,000 individuals since its founding in 1986 . This robust foundation not only provides stability but also fosters a culture of growth and development, making it an ideal environment for freshers to thrive in Navi Mumbai, Maharashtra, India . We encourage 2024, 2025, 2026 graduates with an HSC with Leaving Certificate or graduation to apply. This role is perfect for those with fresher experience , offering an estimated salary of ₹2.5–4 LPA . If you’re ready to embark on a rewarding career path, this is your chance. In this role, you will develop essential skills in chat support , customer service , query resolution , and computer navigation . These competencies not only enhance your employability but also open doors to future opportunities in the BPO sector, setting the stage for career advancement. 📊 Role Difficulty: Low | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The core mission of the Consultant – Customer Service role at Sutherland is to deliver exceptional customer support through effective chat interactions, ensuring customer satisfaction and loyalty. Engage with customers through chat support , utilizing internet browsers to provide timely assistance and resolve inquiries efficiently. Resolve customer queries using computer navigation skills to access relevant information, ensuring accurate and prompt solutions. Collaborate with the technical support team to escalate complex issues that require specialized attention, enhancing overall service quality. Maintain accurate records of customer interactions, contributing to performance metrics and identifying areas for service quality improvements. Take initiative in identifying recurring issues and suggesting improvements to enhance the overall customer experience. Document interactions and resolutions clearly to ensure seamless communication within the team and maintain service standards. Investigate and resolve customer concerns, ensuring a high level of satisfaction and loyalty through effective problem-solving. This role fosters an ownership culture where each consultant directly impacts customer satisfaction and contributes to the overall success of Sutherland . Required Skills & Technical Competencies The skill profile for the Consultant – Customer Service role emphasizes proficiency in specific technical competencies essential for effective customer interaction. Technical Skills Chat support — entry — essential for real-time customer interaction, requiring proficiency in written English and typing speed of 25 WPM with 90% accuracy. Customer service — entry — critical for addressing customer needs and enhancing satisfaction in a BPO context. Query resolution — entry — involves problem-solving skills to effectively address and resolve customer issues. Computer navigation — entry — necessary for efficiently accessing information and tools to assist customers. Written English proficiency — entry — evaluated through assessments during the hiring process to ensure clear communication. When showcasing these technical skills in your resume or interview, emphasize specific experiences or assessments that demonstrate your proficiency and readiness for the role. Eligibility Criteria This role is designed for freshers eager to begin their careers in the BPO industry, equipped with the necessary educational background. Candidates must possess an HSC with a Leaving Certificate or a graduation degree , relevant for understanding customer needs. Eligible batches include 2024, 2025, and 2026 , allowing freshers to apply early in their careers. No prior experience is required, making it ideal for freshers looking to enter the BPO industry. Academic performance expectations include a minimum percentage in relevant qualifications to ensure a foundational understanding. Internship experience in customer service or related fields can provide an advantage in the application process. Documentation & Portfolio Requirements Submit your resume in a clear format, including your educational qualifications, relevant skills, and any internship experiences related to customer service. Pro tip: Highlight any hands-on experience with chat support tools or customer service scenarios in your application to stand out. Salary for Consultant – Customer Service at Sutherland 💰 Compensation ₹2.5–4 LPA (estimated) The advertised compensation for the Consultant – Customer Service role at Sutherland is ₹2.5–4 LPA (estimated) . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Consultant – Customer Service Upskilling with the right resources significantly enhances your chances of selection for the Consultant – Customer Service role at Sutherland . Recommended Courses & Resources MS Office — Proficiency in MS Office is essential for effective customer service documentation. Communication Skills — Strong communication skills are vital for resolving customer queries efficiently. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Neglecting to tailor your resume — Customize your resume for the specific skills required for this role. ❌ Failing to highlight relevant coursework — Showcase projects that demonstrate customer service skills. ❌ Using generic language in your application — Provide specific examples of your skills and experiences. ❌ Overlooking clear communication in your resume — Ensure clarity, as it's vital for a customer service role. ❌ Not preparing for interview questions — Anticipate customer service scenarios for interview prep. ❌ Submitting applications without proofreading — Check for errors to reflect attention to detail. Before You Apply — Checklist ✅ Research Sutherland and understand its services and culture before applying. ✅ Ensure your resume is tailored to highlight relevant skills and experiences for the role. ✅ Prepare a cover letter that specifically addresses why you are a good fit for this position. ✅ Double-check the application portal for any specific requirements or documents needed. ✅ Follow up on your application after submission to express continued interest. ✅ Practice common customer service interview questions to prepare for the interview. ✅ Gather references who can speak to your customer service skills or relevant experiences. ✅ Stay updated on industry trends in BPO to discuss during interviews. Resume Tailoring & ATS Keywords for Consultant – Customer Service Optimizing your resume for ATS is crucial for standing out in the application process for the Consultant – Customer Service role at Sutherland . ATS Keywords to Include Customer Service Chat Support Query Resolution Computer Navigation Written English Typing Speed Interaction Records Problem-Solving Technical Support BPO Freshers Navi Mumbai Resume Tips for This Role Highlight your proficiency in written English and typing speed, as these are critical for the role. Emphasize any customer service experience, even if informal, to demonstrate relevant skills. Include projects or internships related to customer interaction to showcase practical experience. Optimize your resume for ATS by including keywords from the job description. Avoid including irrelevant work experience that does not pertain to customer service or BPO roles. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro Tip: Avoid including unrelated work experience that does not enhance your candidacy for this customer service role. How to Apply for Consultant – Customer Service at Sutherland Apply Now — Sutherland Visit the application portal and create an account to start your application. Upload your resume, ensuring it highlights relevant skills and experiences for the role. Fill out the application form accurately, paying attention to required fields. After submission, expect a confirmation email and keep an eye on your inbox for further communication. You can track your application status through the portal for updates. Applications reviewed on rolling basis — early submission recommended. Apply Now — Sutherland NexisGrow.com does not charge any fees for job applications. Sutherland Sutherland , founded in 1986 , is headquartered in Rochester, New York , and boasts a global workforce of over 38,000 employees . With a significant presence in Navi Mumbai, Maharashtra , the company operates in multiple countries, providing a comprehensive range of services to clients worldwide. The core offerings of Sutherland include customer support, technical support, and innovative digital transformation solutions. Notably, the company has integrated advanced technologies such as AI-driven customer support solutions, enhancing its service delivery and operational efficiency. Sutherland has received positive feedback on platforms like Glassdoor, highlighting its focus on employee development and a collaborative work environment. The company has been recognized for its commitment to fostering talent through various training programs and initiatives aimed at enhancing employee skills. Recently, Sutherland has expanded its service offerings to include AI-driven customer support solutions, reflecting its commitment to innovation. This strategic move aligns with industry trends and positions the company as a leader in the BPO sector. For freshers entering the BPO industry, Sutherland offers a robust platform for career development. With numerous opportunities for internal promotions and skill enhancement, new employees can build a strong foundation in customer service and related fields. Company Details Industry BPO Location Navi Mumbai, Maharashtra, India Connect With Us Careers Apply Now Website 🔗 jobs.smartrecruiters.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Consultant – Customer Service at Sutherland? Eligibility Tap to expand + Answer Candidates with HSC with Leaving Certificate or graduation and Fresher experience are eligible. Eligible batches: 2024, 2025, 2026. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: Chat support, customer service, query resolution, computer navigation. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹2.5–4 LPA (estimated). Final offer depends on skills, experience, and interview performance. ? What is the interview process at Sutherland? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: Chat support, customer service, query resolution, computer navigation. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Consultant – Customer Service interview? Preparation Tap to expand + Answer (1) Core concepts of Chat support, customer service, query resolution, computer navigation, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) Sutherland research, (5) Clear communication. ? What is the work culture like at Sutherland? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Navi Mumbai Browse all Non-Tech jobs Latest Fresher jobs More jobs at Sutherland Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com