📋 Job Details at a Glance 📍 Location Bangalore, India 🏢 Company State Street 👥 Experience 0-2 years 🎓 Qualification Relevant technical qualification and demonstrated shipping experience 📅 Eligible Batch 2022, 2023, 2024, 2025 📄 Job Type Full Time 💰 Salary Not Disclosed 🏢 Industry Banking & Finance 🛠 Key Skills incident management troubleshooting analytics performance testing change management release management software reliability software scalability automation onboarding standards team leadership coaching mentorship process improvement self-healing systems capacity planning development collaboration Middle Office - Production Support - Officer at State Street — Full Details & How to Apply State Street is seeking a Middle Office - Production Support - Officer in Bangalore, India , offering freshers hands-on experience in incident management and automation . This role is part of State Street ’s on-site operations in Bangalore, where technical support functions directly support the reliability of financial applications. This Middle Office - Production Support - Officer role ensures the stability and performance of production systems through incident management , troubleshooting , and change management . The officer will apply skills in software reliability , performance testing , and release management to maintain system uptime. Responsibilities include monitoring system health, executing automated workflows, and supporting onboarding processes, all of which contribute to consistent application performance in real-time financial environments. State Street , a leader in banking & finance, has a significant presence in Bangalore, India , where this team focuses on operational excellence through technical support. The role is embedded within State Street ’s production environment, providing direct access to tools and practices in software scalability , self-healing systems , and team leadership . The position supports real-world deployment of financial systems with a focus on reliability and scalability. 2022, 2023, 2024, 2025 graduates with relevant technical qualification and demonstrated shipping experience and 0-2 years experience are eligible. The role offers Not Disclosed salary. Candidates must meet the technical and experiential criteria outlined in the job posting. Candidates will gain practical experience in incident management , troubleshooting , analytics , performance testing , change management , release management , software reliability , software scalability , automation , onboarding , standards , team leadership , coaching , mentorship , process improvement , self-healing systems , capacity planning , and collaboration . This foundation prepares individuals for progression into senior production or operations roles in banking & finance. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Middle Office - Production Support - Officer jobs | State Street recruitment | Bangalore, India jobs | apply online Job Role & Responsibilities The Middle Office - Production Support - Officer at State Street ensures software reliability and system scalability in live financial environments by executing incident management and performance testing protocols. This role directly supports client-facing operations through real-time troubleshooting and capacity planning actions. Lead incident management processes using ITIL frameworks and analytics tools such as ELK Stack or Power BI to diagnose and resolve production incidents within SLA-defined timeframes . Utilize performance testing techniques using JMeter or LoadRunner to validate software scalability under real-world load and identify system bottlenecks in production environments. Collaborate with development and operations teams to implement change management workflows using ServiceNow or GitLab CI/CD pipelines to ensure software reliability during updates. Monitor system performance metrics such as latency , error rates , and throughput using Prometheus or Datadog to detect degradation and trigger capacity planning actions. Take ownership of onboarding new team members by guiding them through onboarding procedures, standards documentation, and tooling such as Git and Jira to ensure rapid capability development . Document troubleshooting workflows and performance findings using Confluence or Notion , ensuring transparency and enabling knowledge sharing across technical teams. Engage in problem-solving activities to resolve client-facing issues using root cause analysis and self-healing systems logic to improve customer satisfaction metrics. Implement process improvements by analyzing release management logs and automation scripts to reduce incident recurrence and improve operational efficiency . This role demands direct ownership of incident resolution, system performance outcomes, and team onboarding — every action has measurable impact on system uptime and client service levels . Required Skills & Technical Competencies The role requires a strong foundation in incident management , troubleshooting , and analytics with hands-on experience using specific tools and metrics in production environments. All competencies must be demonstrated through technical execution. Technical Skills Incident management — entry — applied using ITIL principles in ServiceNow to manage incident lifecycle and resolve issues within SLA-defined timeframes . Troubleshooting — entry — executed through hands-on use of log analysis tools such as ELK Stack to diagnose production issues and validate system error patterns . Analytics — entry — used daily to analyze latency , error rates , and throughput metrics via Power BI or Python scripts to identify performance trends. Change management — entry — implemented using GitLab CI/CD and ServiceNow to manage system updates with defined rollback procedures and approval workflows . Automation — entry — applied to streamline incident response and onboarding via Python scripts and Ansible to automate repetitive tasks in production support . Software reliability — entry — assessed through performance testing and error rate monitoring in live environments using JMeter and monitoring dashboards . Software scalability — entry — evaluated using LoadRunner and capacity planning models to ensure systems handle peak transaction loads without degradation. Onboarding — entry — executed through structured tooling setup in Git , Jira , and Confluence to onboard new team members with defined workflows. Standards — entry — enforced through documentation and adherence to internal technical standards in DevOps and operations processes. Team leadership — entry — demonstrated through guiding new hires through daily standups and process walkthroughs in collaboration environments. Coaching — entry — applied during onboarding to mentor new team members on troubleshooting and tool usage in real-time production scenarios. Process improvement — entry — achieved by analyzing release management logs and incident reports to propose and implement efficiency changes . Self-healing systems — entry — evaluated through implementation of automated recovery scripts in Python or shell to respond to common failures. Capacity planning — entry — conducted using Prometheus and Graphite to forecast system load and recommend infrastructure scaling. Development — entry — applied through basic scripting in Python to automate log parsing and incident reporting tasks. Collaboration — entry — executed through daily coordination with DevOps and development teams using Jira and Slack for real-time updates. When showcasing these skills, emphasize hands-on tool usage (e.g., JMeter , Power BI , Git ) and measurable outcomes such as error rate reduction or incident resolution time in your resume and interviews. Eligibility Criteria This role is designed for freshers with a technical degree in Computer Science or Information Technology , who have demonstrated technical aptitude through academic projects or internships. Must hold a degree in Computer Science , Information Technology , or a related technical field with a focus on software systems and operations . Eligible batches are 2022 , 2023 , 2024 , and 2025 , ensuring candidates have access to current academic knowledge and tools. Open to candidates with 0 to 2 years of experience, including academic internships or technical project work in production or support environments. CGPA is not specified, but a strong technical foundation demonstrated in coursework or projects is required. Having a portfolio or GitHub with projects related to incident management , automation , or performance testing provides a competitive edge. Must be able to demonstrate hands-on experience with tooling such as Git , Jira , or Python in academic or internship settings. Documentation & Portfolio Requirements Your resume must include a clear technical section with project descriptions that list tools used (e.g., Python , JMeter ) and outcomes (e.g., error rate reduced by 30% ), and a GitHub link to relevant code or scripts. For this role, prioritize showcasing real-world tool usage in production-like scenarios — for example, a Python script that parses system logs to detect anomalies or a JMeter test that validates scalability under load. Specificity in tool and task is non-negotiable. Salary for Middle Office - Production Support - Officer at State Street 💰 Compensation Not Disclosed The advertised compensation for the Middle Office - Production Support - Officer role at State Street is Not Disclosed . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Middle Office - Production Support - Officer Upskilling with the right resources significantly enhances your chances of selection for this specific role, equipping you with the necessary skills and knowledge. Recommended Courses & Resources analytics — Understanding analytics is crucial for effective troubleshooting and performance testing . onboarding — Mastering onboarding processes can streamline team integration and improve production support efficiency. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor the resume — Highlight relevant skills for production support to avoid rejection. ❌ Neglecting practical experience — Showcase any projects related to incident management . ❌ Overlooking documentation skills — Clear documentation is essential for this role. ❌ Not preparing for technical questions — Be ready for questions on troubleshooting and analytics . ❌ Submitting a generic cover letter — Address why you fit this position specifically. ❌ Ignoring teamwork and collaboration — Demonstrate these skills in past experiences. Before You Apply — Checklist ✅ Research State Street and understand its core services and values before applying. ✅ Ensure your resume is tailored to highlight relevant skills and experiences for the role. ✅ Prepare a cover letter that specifically addresses why you are a good fit for this position. ✅ Double-check your application for any errors or missing information before submission. ✅ Follow the application instructions carefully, especially regarding document formats. ✅ Set reminders for application deadlines to ensure timely submission. ✅ Consider reaching out to current employees on LinkedIn for insights about the role. ✅ Prepare for potential interviews by reviewing common technical questions related to the job. Resume Tailoring & ATS Keywords for Middle Office - Production Support - Officer Optimizing your resume for ATS is crucial for ensuring it gets noticed for this role. ATS Keywords to Include incident management troubleshooting analytics performance testing change management release management software reliability software scalability automation team leadership coaching process improvement Resume Tips for This Role Highlight relevant technical qualifications and any hands-on experience in production support. Emphasize skills in incident management and troubleshooting , as these are critical for the role. Include projects or internships that demonstrate your ability to work with analytics and performance testing . Optimize your resume for ATS by incorporating keywords from the job description. Avoid including unrelated work experience or generic statements that do not align with the role. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro Tip: Do not include unrelated work experience that does not demonstrate your fit for this role. How to Apply for Middle Office - Production Support - Officer at State Street Apply Now — State Street Visit the application portal and create an account if you don't have one. Upload your resume, ensuring it is tailored to the job description. Fill out the application form accurately, paying attention to required fields. After submission, expect a confirmation email regarding your application status. Track your application status through the portal for updates. Applications reviewed on rolling basis — early submission recommended. Apply Now — State Street NexisGrow.com does not charge any fees for job applications. State Street State Street is a global leader in banking and finance with a strong operational presence in Bangalore, India . This Middle Office - Production Support - Officer role is onsite, supporting day-to-day operations in a structured, collaborative environment. The team focuses on incident management , troubleshooting , performance testing , and release management . They work on software reliability , scalability, automation , and process improvement to ensure system stability and efficiency. This role supports core financial services by maintaining reliable, scalable systems through hands-on production support and continuous improvement. Freshers gain early exposure to real-world practices in incident management , automation , and team leadership —key skills in banking and finance operations. Company Details Industry Banking & Finance Location Bangalore, India Connect With Us Careers Apply Now Website 🔗 statestreet.wd1.myworkdayjobs.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Middle Office - Production Support Officer at State Street? Eligibility Tap to expand + Answer Candidates with a relevant technical degree from the 2022, 2023, 2024, or 2025 batches can apply. ? What technical skills are most important for this role? Skills Tap to expand + Answer Key skills include incident management, troubleshooting, analytics, and performance testing. ? What is the expected salary for this position? Salary Tap to expand + Answer Salary details are not disclosed, but competitive compensation is expected for entry-level roles in Bangalore. ? What should I expect after applying for Middle Office - Production Support Officer at State Street? Hiring Process Tap to expand + Answer The process typically involves application review, screening, and an offer if selected. ? How should I prepare for the Middle Office - Production Support Officer interview at State Street? Preparation Tap to expand + Answer Focus on understanding incident management, troubleshooting techniques, and relevant tools. ? Is this role work from home, hybrid, or onsite? Work Mode Tap to expand + Answer This role is onsite in Bangalore. ? What is the career growth after joining State Street as Middle Office - Production Support Officer? Growth Tap to expand + Answer Exposure to various projects and responsibilities can lead to significant career advancement opportunities. ? What should I highlight in my resume for this role? Resume Tap to expand + Answer Emphasize relevant technical skills, projects, and any experience in production support. ? Is there a last date to apply for this role? Application Tap to expand + Answer Application deadlines are not specified, so apply as soon as possible. ? Is there a probation period at State Street? Probation Tap to expand + Answer Probation details are not specified in the job description. ? What is the work culture like at State Street? Culture Tap to expand + Answer The work environment is onsite, focusing on collaboration with teams and clients. ? Can freshers apply for this role at State Street? Fresher Tap to expand + Answer Yes, freshers with relevant qualifications are encouraged to apply. 🔗 Explore More on NexisGrow More jobs in Bangalore Browse all Non-Tech jobs More jobs at State Street Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com