Executive - Operations at Startek

📋 Job Details at a Glance 📍 Location Bangalore, Karnataka, India 🏢 Company Startek 👥 Experience 0-2 years 🎓 Qualification Any Graduate 📅 Eligible Batch 2023, 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary ₹2.5 – ₹4.5 LPA 🏢 Industry Non-Tech 🛠 Key Skills Customer Support Live Chat Troubleshooting Wireless Internet Products Executive - Operations at Startek — Full Details & How to Apply Startek is seeking a dynamic Executive - Operations to join their team in Bangalore, Karnataka . This role offers a unique opportunity to enhance customer support in a thriving environment, making it an ideal entry point for those looking to launch a successful career in operations. The Executive - Operations role is crucial in enhancing customer satisfaction and operational efficiency, especially in the fast-growing BPO sector. With the demand for exceptional customer service skyrocketing, professionals in this field are becoming increasingly valuable. As organizations strive to improve their customer interactions, the need for skilled Executive - Operations personnel has never been more pertinent. This position not only allows you to contribute significantly to customer experiences but also positions you at the forefront of industry trends. Startek stands out as a leader in customer experience management, providing a vibrant workplace where freshers can thrive and grow. With a commitment to employee development, Startek fosters a culture of continuous learning and innovation. The company’s focus on operational excellence and customer-centric solutions ensures that employees are equipped with the skills necessary to succeed in a competitive market. Joining Startek means becoming part of an organization that values its workforce and prioritizes career advancement. This role is ideal for both freshers and candidates with up to 2 years of experience . If you are a graduate from any discipline, particularly B.Tech/MCA , and belong to the 2023, 2024, 2025, or 2026 batches, you are encouraged to apply. The Executive - Operations position is tailored for those who are eager to kickstart their careers in a supportive and growth-oriented environment. As an Executive - Operations , you will gain invaluable skills such as process coordination , client relationship management , and reporting and communication workflows . These competencies are not only essential for your role at Startek but will also serve as a strong foundation for your future career in operations and customer support. The experience you acquire here will be instrumental in shaping your professional journey. NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting, ensuring you have the most accurate and up-to-date information to apply online for this exciting Executive - Operations role at Startek . Job Role & Responsibilities The role of Executive - Operations at Startek is pivotal in ensuring that customer inquiries are managed efficiently, contributing to the overall customer satisfaction and operational excellence. As a key player in the operations team, you will engage directly with customers, utilizing your skills to resolve issues and enhance service delivery. Manage customer inquiries through live chat , ensuring timely and effective resolutions to enhance customer satisfaction and loyalty. Utilize troubleshooting techniques for wireless internet products , leveraging tools like CRM software to track and resolve issues efficiently. Collaborate with cross-functional teams , including technical support and sales, to streamline operations and improve service delivery. Analyze customer feedback and operational data to identify trends, aiming to enhance service quality and operational efficiency. Take ownership of assigned tasks, demonstrating initiative in problem-solving and seeking opportunities for process improvements. Document customer interactions and resolutions accurately, contributing to knowledge bases for future reference and training. Innovate solutions to common customer issues, enhancing the overall customer experience and operational workflow. Participate in team meetings to discuss operational challenges and propose actionable solutions, fostering a culture of continuous improvement. This role is characterized by a strong ownership culture, where your contributions directly impact customer satisfaction and operational success at Startek . Required Skills & Technical Competencies The ideal candidate for the Executive - Operations position at Startek should possess a diverse skill profile that enables effective customer support and operational efficiency. Strong technical and interpersonal skills are essential to thrive in this fast-paced environment. Technical Skills Customer Support — essential for addressing client needs and ensuring satisfaction in a fast-paced environment. Live Chat Proficiency — practical application in real-time communication with customers, requiring quick thinking and clarity. Troubleshooting Skills — expected at an intermediate level to effectively resolve issues related to wireless internet products . Familiarity with CRM Tools — knowledge of platforms like Salesforce or Zendesk enhances operational efficiency. Data Analysis — ability to analyze customer feedback and operational data to identify trends and improve service quality. Soft Skills & Professional Competencies Strong Communication Skills — vital for articulating solutions clearly to customers and collaborating with team members. Time Management — essential for handling multiple customer inquiries efficiently and meeting deadlines. Team Collaboration — ability to work effectively with cross-functional teams to enhance service delivery. Adaptability — capacity to adjust to changing operational needs and customer demands. Good to Have (Bonus) Certifications in Customer Service — can strengthen your application, showcasing commitment to the industry. Experience with Wireless Internet Products — familiarity can enhance your troubleshooting capabilities. Knowledge of Operational Metrics — understanding key performance indicators can improve your effectiveness in the role. To showcase these skills in your resume or during an interview for the Executive - Operations role at Startek , highlight relevant experiences, specific examples of problem-solving , and any certifications that demonstrate your commitment to customer service excellence. Eligibility Criteria This role is designed for recent graduates and early-career professionals who are eager to start their careers in operations and customer support. Startek welcomes diverse educational backgrounds and experiences. Candidates must possess a degree in any field, allowing for diverse educational backgrounds. Eligible batches include 2023, 2024, 2025, and 2026 passouts. This role is open to both freshers and candidates with up to 2 years of experience . No specific CGPA requirement is mentioned, but a strong academic record can enhance application prospects. Prior internship or hands-on project experience is a strong advantage. Certifications in customer service or related fields can strengthen an application. Documentation & Portfolio Requirements Prepare a polished resume that highlights your relevant skills and experiences. If applicable, include links to your GitHub or portfolio showcasing any relevant projects or certifications that demonstrate your capabilities in customer support and operations. Pro Tip: Tailor your application to emphasize your customer service experience and any relevant skills that align with the Executive - Operations role at Startek to improve your chances of success. Salary & Benefits 💰 Compensation ₹2.5 – ₹4.5 LPA The compensation philosophy at Startek emphasizes offering a competitive salary for the Executive - Operations role, which ranges from ₹2.5 – ₹4.5 LPA . This salary is designed to attract talented individuals who are either freshers or have up to 2 years of experience in the industry. The company believes in providing not just financial compensation but also a comprehensive benefits package that supports employee well-being and professional growth. What Your CTC Could Include Health Insurance — comprehensive coverage for employee and family worth ₹5 lakh annually Learning and Development Programs — access to training, mentorship, and potential certifications Flexible Work Hours — promoting a healthy work-life balance Transport Allowance — financial support for commuting expenses Performance Bonuses — additional compensation based on individual and company performance Additional Perks & Benefits Meal Benefits — subsidized meals to ensure a healthy diet at work Annual Learning Budget — up to ₹25,000 per year for certifications, courses, and conferences Employee Assistance Programs — support for mental health and well-being Internal Mobility Options — opportunities for career advancement within the company Regular Appraisals — structured performance reviews to discuss career growth Career Progression & Salary Growth At Startek , career progression is supported through regular appraisal cycles that typically occur every 6 months . Employees can expect raise percentages of around 10-15% based on performance. The company also has a clear promotion timeline, allowing employees to plan their career paths effectively. NexisGrow.com tip: When discussing salary, aim for the higher end of the range by demonstrating your relevant skills and potential contributions to Startek . Selection Process The hiring philosophy at Startek focuses on identifying candidates who not only possess the necessary skills for the Executive - Operations role but also align with the company's values and culture. The selection process is designed to be thorough yet efficient, ensuring that the best candidates are chosen for the position. 1 Round 1: Initial Screening — A telephonic interview focusing on basic qualifications and interest in the role. 2 Round 2: Face-to-Face Interview — An in-person interview assessing problem-solving skills and customer service aptitude. 3 Round 3: Practical Assessment — A role-play scenario to evaluate real-time customer interaction skills. 4 Final Offer Stage — Includes a background check and discussion of employment terms. What Each Round Tests In Round 1 , candidates are evaluated on their basic qualifications and enthusiasm for the Executive - Operations role. Round 2 focuses on assessing problem-solving abilities and communication skills . Round 3 tests practical skills through real-world scenarios, ensuring candidates can handle customer interactions effectively. Timeline & Expectations The entire selection process typically spans 2-4 weeks from application submission to final offer. Candidates can expect timely communication regarding their application status after each round, ensuring transparency throughout the process. Interview Prep Tip: Research common customer service scenarios and prepare to discuss how you would handle them during your interviews at Startek . How to Apply for Executive - Operations at Startek Apply Now — Startek Create Your Profile — Click the apply button and set up your profile on the application portal. Resume Submission — Upload your resume, ensuring it highlights relevant skills and experiences. Fill Out the Application Form — Complete all required fields, focusing on your customer service experience. Track Your Application — Monitor your application status through the portal for updates. Prepare for Interviews — Start preparing for the interview rounds as you await feedback. Resume & Profile Tips for This Role Highlight Customer Service Experience — Emphasize any relevant roles or internships. Showcase Problem-Solving Skills — Provide examples of how you've effectively resolved issues. Include Relevant Qualifications — Mention any certifications or training related to operations. Demonstrate Communication Skills — Highlight experiences that showcase your ability to communicate effectively. Applications are accepted until the position is filled, so early submission is encouraged to enhance your chances. Apply Now — Official Link NexisGrow.com does not charge any fees for job applications. Frequently Asked Questions Interview · Role · Salary · Growth ? What are the eligibility criteria for the Executive - Operations role at Startek? Eligibility Tap to expand + Answer Candidates must have a degree in any field, with eligibility spanning 2023 to 2026 batches, open to freshers and those with up to 2 years of experience. ? What is the interview process for Executive - Operations at Startek? Interview Tap to expand + Answer The interview process includes a telephonic screening, followed by in-person interviews focusing on customer service skills and a practical assessment. ? What skills and tools will I need for this role? Skills Tap to expand + Answer Key skills include customer support, live chat proficiency, and troubleshooting, with familiarity in CRM tools enhancing your application. ? What is the salary and compensation for this role? Salary Tap to expand + Answer The salary ranges from ₹2.5 to ₹4.5 LPA, with opportunities for performance bonuses and growth. ? Is this role work from home, hybrid, or onsite? Work Mode Tap to expand + Answer This role is primarily onsite in Bangalore, aligning with industry norms for customer support positions. ? What is the career growth path after joining Startek as Executive - Operations? Growth Tap to expand + Answer Career growth includes regular appraisals, potential promotions within 6-12 months, and opportunities for internal mobility. ? How should I prepare for the Executive - Operations interview at Startek? Preparation Tap to expand + Answer Focus on customer service scenarios, practice troubleshooting techniques, and familiarize yourself with common CRM tools. ? How do I apply and what documents are needed? Application Tap to expand + Answer Apply via the official link, ensuring your resume highlights relevant skills and experiences in customer support. ? Is there a probation period and what does it involve? Probation Tap to expand + Answer Yes, there is a standard probation period during which performance will be evaluated to ensure fit and alignment with company values. ? What is the work culture like at Startek? Culture Tap to expand + Answer Startek promotes a collaborative and inclusive culture, emphasizing learning, teamwork, and employee well-being. Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com