📋 Job Details at a Glance 📍 Location Gurugram, Haryana, India 🏢 Company SBI Card 👥 Experience 1-3 years 🎓 Qualification Any Graduate 📅 Eligible Batch 2021, 2022, 2023, 2024, 2025 📄 Job Type Full Time 💰 Salary ₹3.0 – ₹5.0 LPA 🏢 Industry BFSI 🛠 Key Skills financial collection credit card recovery outbound predictive dialer call strategies Executive - Recoveries at SBI Card — Full Details & How to Apply SBI Card is seeking a dedicated Executive - Recoveries in Gurugram, Haryana, India , where you can leverage your skills in financial collection to enhance credit card recovery efforts. This role is pivotal in improving customer relationships and overall financial performance within the BFSI sector. The demand for recovery professionals in the BFSI sector is surging, making the Executive - Recoveries role crucial for maintaining financial health. As financial institutions face increasing delinquency rates, professionals equipped with skills in credit card recovery are essential for driving effective call strategies and optimizing recovery processes. SBI Card , established in 1998 , is a leading player in the credit card market, boasting over 10 million active cardholders. The company’s focus on innovation and customer service creates a supportive environment for recovery professionals, making SBI Card recruitment a sought-after opportunity for aspiring candidates. This role is ideal for 2021, 2022, 2023, 2024, 2025 graduates with a background as Any Graduate and 1-3 years experience . The position offers a competitive salary ranging from ₹3.0 – ₹5.0 LPA , making it an attractive entry point into the BFSI sector. In this role, you will gain hands-on experience with advanced technologies such as outbound predictive dialer systems, essential for modern financial recovery strategies. This experience not only enhances your skill set but also opens doors to future roles in credit risk management or customer relationship management, providing a clear career progression path. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The core mission of the Executive - Recoveries at SBI Card is to effectively manage credit card recovery processes, ensuring compliance while maximizing recovery rates through strategic customer engagement. Manage outbound calls to customers using predictive dialer technology to recover outstanding credit card dues efficiently. Implement effective call strategies to maximize recovery rates, aiming for a minimum recovery rate of 75% on assigned accounts. Collaborate with the compliance team to ensure adherence to financial regulations and guidelines throughout the recovery process. Track and report recovery metrics to identify trends and improve recovery strategies based on customer feedback. Take initiative in developing new recovery strategies that align with market trends and customer needs. Document all customer interactions accurately to maintain compliance and enhance service quality. Resolve customer queries related to outstanding dues, employing strong negotiation skills to facilitate payment plans. Owning this role means directly impacting the financial health of SBI Card while contributing to a culture of accountability and excellence in customer service. Required Skills & Technical Competencies The ideal candidate for the Executive - Recoveries role must possess a robust skill profile that includes both technical and interpersonal competencies essential for effective financial collection. Technical Skills Financial collection — intermediate — Essential for effectively managing credit card recoveries and negotiating payment plans. Outbound predictive dialer — intermediate — Enhances efficiency in reaching out to customers for recovery efforts. Call strategies — intermediate — Daily tasks involve utilizing these strategies to engage customers and optimize recovery rates. Compliance regulations — intermediate — Familiarity ensures that recovery processes align with legal standards and guidelines. Soft Skills & Professional Competencies Strong communication skills — Essential for building rapport with customers and facilitating negotiations. Negotiation skills — Critical for resolving outstanding dues and creating mutually beneficial payment plans. Analytical thinking — Important for tracking recovery metrics and identifying trends in customer behavior. Attention to detail — Necessary for documenting customer interactions accurately and maintaining compliance. Good to Have (Bonus Skills) Knowledge of CRM software — Can streamline customer interactions and improve recovery tracking. Experience in data analysis — Helps identify trends in customer behavior and optimize recovery strategies. Multilingual abilities — Enhances communication with a diverse customer base, improving recovery outcomes. When showcasing these skills in your resume or interview, emphasize specific examples of how you have successfully applied them in previous roles. Eligibility Criteria This role is designed for graduates who are eager to enter the financial services industry and possess the skills necessary for effective credit card recovery. Graduates from any discipline, including Commerce, Arts, and Business Administration, are encouraged to apply. Eligible batches include 2021-2025 , allowing fresh graduates to enter the workforce during a high-demand period. Candidates with 1-3 years of experience in financial collection or customer service will have an advantage. A minimum academic performance of 50% is preferred to ensure a strong foundational knowledge. Internship experience in financial services or customer relations can provide a competitive edge. Documentation & Portfolio Requirements Ensure your resume is formatted clearly, highlighting relevant experience, skills, and academic achievements. Include any certifications or training related to financial services. Pro tip: Tailor your application to highlight specific experiences in financial collection and customer service to stand out in the selection process. Salary for Executive - Recoveries at SBI Card 💰 Compensation ₹3.0 – ₹5.0 LPA The advertised compensation for the Executive - Recoveries role at SBI Card is ₹3.0 – ₹5.0 LPA . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Selection Process at SBI Card The selection process for the Executive - Recoveries role is designed to identify candidates with the right skills and cultural fit for SBI Card . 1 Online Aptitude Test — 60 minutes, focusing on numerical reasoning and verbal ability. 2 Technical Interview — assessing knowledge in financial collection and compliance regulations. 3 Behavioral Interview — exploring past experiences and problem-solving abilities. 4 HR Interview — discussing salary expectations and cultural fit, with offers typically extended within a week. Topic-wise Preparation Guide Round 1: Online Aptitude Test Numerical reasoning — essential for understanding financial metrics and recovery rates. — Khan Academy Verbal ability — important for effective communication with customers. — Khan Academy Logical reasoning — aids in problem-solving during recovery processes. — GeeksForGeeks Data interpretation — relevant for analyzing recovery performance metrics. — Khan Academy Round 2: Technical Interview Financial collection processes — depth in recovery strategies and compliance. — Coursera Credit card regulations — understanding legal frameworks governing financial services. — Coursera Negotiation techniques — practical applications in customer interactions. — MindTools Call strategies — familiarity with effective outreach methods. — YouTube Customer relationship management — importance in maintaining client satisfaction. — Coursera Round 3: Behavioral Interview Behavioral questions — using the STAR method to illustrate past experiences. — MindTools Conflict resolution scenarios — relevant to customer recovery. — Coursera Technical deep-dive — into financial compliance and recovery strategies. — Coursera Timeline & Expectations The typical timeline from application to offer is around 2-3 weeks , with candidates receiving feedback at each stage. Prepare thoroughly for each round, as SBI Card values both technical expertise and cultural fit. Expected Interview Questions for Executive - Recoveries at SBI Card These questions are based on the role's actual tech stack and responsibilities. Technical Questions Explain the process of financial collection and its importance in the BFSI sector. How do you utilize predictive dialer technology in your recovery efforts? What strategies would you implement to improve recovery rates? Describe a time you successfully negotiated a payment plan with a customer. What compliance regulations must be adhered to in financial recovery? How do you track and report recovery metrics effectively? Behavioral Questions Describe a challenging customer interaction and how you resolved it. How do you prioritize tasks when managing multiple recovery cases? Give an example of a time you worked collaboratively to achieve a goal. What motivates you to excel in a recovery role? Role-Specific Questions What is your understanding of the role of an Executive - Recoveries? How do you handle customer objections during recovery calls? What tools do you believe are essential for effective financial recovery? Structure your answers using the STAR method to clearly demonstrate your skills and experiences. Resume Tailoring & ATS Keywords for Executive - Recoveries Optimizing your resume for ATS is crucial for this role to ensure it gets noticed by recruiters. ATS Keywords to Include financial collection credit card recovery outbound predictive dialer call strategies stakeholder management customer negotiation problem-solving compliance metrics tracking customer relationship documentation BFSI Resume Tips for This Role Highlight any relevant experience in financial collection or customer service roles. Emphasize skills in negotiation and communication, as they are critical for this position. Include any projects or internships related to financial services to demonstrate practical knowledge. Optimize your resume for ATS by using keywords from the job description. Avoid including unrelated work experience that does not showcase relevant skills. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Do not include generic skills or unrelated job experiences that do not pertain to the role. 7-Day Preparation Roadmap for Executive - Recoveries Interview This roadmap is tailored to the JD requirements to maximize your preparation. Day 1-2: Focus on financial collection processes using resources like online courses or articles. Day 3-4: Practice negotiation techniques through role-playing scenarios. Day 5-6: Familiarize yourself with predictive dialer technology through tutorials or demos. Day 7: Conduct a mock interview and finalize your resume with company-specific details. Recommended Resources Coursera Khan Academy GeeksForGeeks MindTools Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Neglecting to research SBI Card's recent developments, which can impact interview discussions. ❌ Failing to tailor your resume to highlight relevant skills and experiences. ❌ Underestimating the importance of compliance knowledge in the BFSI sector. ❌ Not practicing negotiation scenarios, which are critical for the role. ❌ Ignoring the significance of metrics tracking in recovery processes. ❌ Overlooking the need for clear documentation in customer interactions. Before You Apply — Checklist ✅ Review the job description thoroughly to understand the role's requirements. ✅ Update your resume to reflect relevant skills and experiences. ✅ Prepare for common interview questions specific to financial recovery. ✅ Gather any necessary documents for the application process. ✅ Practice your communication skills to enhance interview performance. ✅ Research SBI Card's company culture and recent news. ✅ Set reminders for application deadlines and follow-up dates. ✅ Ensure your online profiles (LinkedIn) are professional and up-to-date. About SBI Card Founded in 1998 , SBI Card is headquartered in Gurugram, Haryana , and employs over 5,000 employees , making it one of the largest credit card issuers in India. The company has a significant presence across the nation, serving millions of customers with its innovative financial solutions. SBI Card offers a diverse range of credit card products, including the SBI Card Elite , SBI Card Prime , and various co-branded cards tailored for travel, shopping, and fuel rewards. This extensive portfolio caters to the unique needs of different customer segments, enhancing their spending experience. The company has received numerous accolades for its workplace culture, including a commendable 4.2 rating on Glassdoor . SBI Card actively invests in employee development programs, fostering a supportive environment that encourages growth and collaboration among its workforce. Recently, SBI Card announced a strategic partnership with fintech firms to enhance its digital payment solutions, showcasing its commitment to innovation and technology. This initiative aims to streamline customer transactions and improve overall service delivery. Joining SBI Card provides freshers with a robust foundation in the BFSI sector, offering mentorship and growth opportunities. The company’s reputation for nurturing talent makes it an ideal launchpad for aspiring professionals looking to build a successful career in finance. Why Join SBI Card as Executive - Recoveries? As an Executive - Recoveries at SBI Card, you will gain invaluable experience in financial collections and credit card recovery, equipping you with essential skills for your career advancement. Hands-on experience — Work directly with outbound predictive dialer systems, crucial for effective financial recovery. Advanced call strategies — Learn negotiation techniques that enhance customer engagement and improve recovery rates. Career progression — After 1-2 years, explore potential roles in credit risk analysis or customer relationship management. Collaborative culture — Engage with colleagues to share insights and strategies, fostering a supportive work environment. Vibrant lifestyle — Located in Gurugram , enjoy access to numerous amenities and networking opportunities in a bustling city. According to NexisGrow.com, the Executive - Recoveries role at SBI Card offers a unique blend of skill development and career growth, making it an excellent choice for those entering the BFSI sector. Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Executive - Recoveries at SBI Card? Eligibility Tap to expand + Answer Candidates with Any Graduate and 1-3 years experience are eligible. Eligible batches: 2021, 2022, 2023, 2024, 2025. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: financial collection, credit card recovery, outbound predictive dialer, call strategies. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹3.0 – ₹5.0 LPA. Final offer depends on skills, experience, and interview performance. ? What is the interview process at SBI Card? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: financial collection, credit card recovery, outbound predictive dialer, call strategies. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Executive - Recoveries interview? Preparation Tap to expand + Answer (1) Core concepts of financial collection, credit card recovery, outbound predictive dialer, call strategies, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) SBI Card research, (5) Clear communication. ? What is the work culture like at SBI Card? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Gurugram Browse all Non-Tech jobs More jobs at SBI Card Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com