📋 Job Details at a Glance 📍 Location Hyderabad, India 🏢 Company Salesforce 👥 Experience 1-3 years 🎓 Qualification Any Graduate 📅 Eligible Batch 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary Not Disclosed 🏢 Industry Operations 🛠 Key Skills Swift AI LLM agents Social Experience Analyst at Salesforce — Full Details & How to Apply Salesforce is seeking a Social Experience Analyst in Hyderabad, India , where you will leverage Swift and LLM agents to manage real-time customer engagement across social platforms. This role is part of Hyderabad, India jobs and offers freshers a direct entry into a high-demand tech role with hands-on exposure to AI-driven social media tools. This Social Experience Analyst role is crucial for monitoring and resolving customer inquiries in real time across social media channels. The position ensures effective communication and service disruption management using tools like Swift and LLM agents . The responsibilities focus on real-time issue resolution and maintaining consistent customer service quality, directly impacting customer satisfaction through timely responses and accurate handling of service concerns. Salesforce operates in Hyderabad with a focus on innovative operations solutions. The Social Experience Analyst role is embedded within a team that manages customer engagement using advanced technologies. The job posting confirms that this position is part of Salesforce ’s operations division and supports real-time social media management within a structured, scalable environment. 2024, 2025, 2026 graduates with Any Graduate qualification and 1-3 years experience are eligible. The role does not specify a salary, so Not Disclosed is the official compensation detail. Applicants will gain hands-on experience with Swift , AI , and LLM agents . This exposure positions candidates for roles in customer experience and AI-driven operations. The experience builds a foundation for progression into technical customer service or AI integration roles within tech-driven operations teams. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Explore more Social Experience Analyst jobs and Salesforce recruitment opportunities in Hyderabad, India jobs . Job Role & Responsibilities The Social Experience Analyst at Salesforce ensures real-time customer engagement by leveraging AI and LLM agents to triage social media inquiries, using Swift to build responsive tools that resolve technical issues and improve user experience. This role directly impacts service delivery through measurable feedback metrics and escalation handling. Monitor customer posts across social media platforms using LLM agents to triage inquiries and categorize urgency based on sentiment and keyword patterns. Utilize Swift to develop lightweight applications that answer technical queries and improve onboarding workflows for end users. Collaborate with product and engineering teams to integrate customer feedback into feature updates using structured data from social channels. Capture and analyze customer feedback metrics such as response time, satisfaction scores, and issue resolution rates to inform product changes. Take ownership of high-visibility executive escalations, ensuring timely communication during service disruptions using AI-powered alert systems. Document and communicate service disruption updates to stakeholders and customers using standardized technical communication templates. Address complex technical inquiries by applying Swift logic and AI -driven response models to deliver accurate, real-time solutions. Validate customer-reported issues against internal logs using LLM agents to ensure consistency and accuracy in issue classification. This role demands direct ownership of service escalations and customer feedback loops, with every action contributing to measurable improvements in customer satisfaction and product performance metrics. Required Skills & Technical Competencies The Social Experience Analyst must possess a working foundation in Swift , AI , and LLM agents to execute daily tasks involving social media monitoring, technical inquiry resolution, and real-time feedback analysis. Technical Skills Swift — entry — used to develop lightweight applications that answer technical queries and improve user onboarding workflows. AI — intermediate — applied to enhance customer engagement through automated responses and real-time analytics on social media interactions. LLM agents — intermediate — used daily to triage customer inquiries, classify issue types, and generate initial response drafts. Technical communication — entry — vital for conveying complex technical details to non-technical stakeholders in clear, structured formats. Problem-solving skills — intermediate — evaluated through real-time engagement scenarios and handling of customer feedback with technical depth. When preparing your resume, emphasize hands-on projects where you used Swift or LLM agents to solve real customer issues or automate social media responses. Eligibility Criteria This role is designed for any graduate with a foundational understanding of technology and customer engagement , particularly those with exposure to AI or social media tools . Must hold a graduate degree in any discipline, with no specific academic performance threshold. Eligible for 2024 , 2025 , and 2026 batches, with a focus on freshers gaining practical experience in tech-driven customer operations. 1–3 years of experience is preferred, including internships or projects in AI or social media management . No minimum CGPA requirement, but a strong technical foundation is beneficial. Candidates with a portfolio showcasing projects in Swift , AI , or LLM agent applications will have a competitive advantage. Must demonstrate practical experience in using AI tools or Swift for customer-facing solutions in academic or personal projects. Documentation & Portfolio Requirements Your resume must include a clear section on relevant projects, such as Swift app development or AI -powered social media monitoring tools, with specific metrics or outcomes reported. For this role, prioritize showcasing a project where you used Swift or LLM agents to solve a real customer problem — include the tool, the task, and the measurable outcome in your portfolio. Salary for Social Experience Analyst at Salesforce 💰 Compensation Not Disclosed The advertised compensation for the Social Experience Analyst role at Salesforce is Not Disclosed . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Social Experience Analyst Upskilling with the right resources significantly enhances your chances of selection for the Social Experience Analyst role at Salesforce . Recommended Courses & Resources AI — This course provides essential insights into AI applications, crucial for the role. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor your resume to highlight relevant technical skills — ensure your skills align with the job requirements. ❌ Neglecting to showcase any hands-on experience with AI or social media tools — include specific examples. ❌ Using generic language in your cover letter — personalize it to reflect your interest in Salesforce and the role. ❌ Overlooking the importance of communication skills — provide examples of how you've effectively communicated technical information. ❌ Ignoring the application deadline — ensure you apply promptly to avoid missing out on the opportunity. ❌ Not researching Salesforce's products and services — demonstrate your knowledge in your application. Before You Apply — Checklist ✅ Review the job description thoroughly to understand the role's requirements. ✅ Update your resume to include relevant skills and experiences tailored to the job. ✅ Prepare a cover letter that reflects your interest in the role and the company. ✅ Gather any supporting documents, such as transcripts or portfolios, that showcase your qualifications. ✅ Ensure your LinkedIn profile is updated and reflects your resume. ✅ Practice common interview questions related to the role and company. ✅ Set up job alerts for similar positions to stay informed about opportunities. ✅ Follow the application instructions carefully to ensure your submission is complete. Resume Tailoring & ATS Keywords for Social Experience Analyst Optimizing your resume for ATS is crucial for standing out in the application process for the Social Experience Analyst role. ATS Keywords to Include Social Experience Analyst Swift AI LLM agents Technical communication B2B sales Customer engagement Real-time monitoring Problem-solving Cross-functional collaboration Service disruptions Customer feedback Resume Tips for This Role Highlight your technical skills in Swift and AI , showcasing any relevant projects or coursework. Emphasize communication skills, particularly in technical contexts, to align with the role's requirements. Include any projects or internships related to social media management or customer engagement. Optimize your resume for ATS by including keywords from the job description, especially technical terms. Avoid including unrelated work experience or generic skills that do not pertain to the role. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro tip: Avoid including generic skills or unrelated work experience that do not directly relate to the Social Experience Analyst position. How to Apply for Social Experience Analyst at Salesforce Apply Now — Salesforce Visit the application portal and create an account if you don't have one. Upload your resume, ensuring it highlights relevant skills and experiences. Fill out the application form accurately, providing all requested information. After submission, expect a confirmation email regarding your application status. Track your application status through the portal for updates on your progress. Applications reviewed on rolling basis — early submission recommended. Apply Now — Salesforce NexisGrow.com does not charge any fees for job applications. Salesforce Salesforce operates in the Operations industry and has an onsite location in Hyderabad, India . This Social Experience Analyst role is part of a team focused on real-time customer engagement and issue resolution through social media platforms. The position requires on-site work and leverages tools like Swift and AI to support customer interactions. The team manages real-time engagement across social media, triages complex customer issues, and collaborates with internal teams to resolve escalations quickly. They publish updates during service disruptions and capture customer feedback to improve product experiences. This role emphasizes technical communication and B2B sales in a dynamic, customer-focused environment. This role supports Salesforce ’s mission of human-driven customer success through AI and real-time engagement. By working with LLM agents and Swift , the analyst contributes to a platform where technology and human interaction drive outcomes. This role offers early-career exposure to AI and LLM agents , with hands-on experience in social media operations and technical communication. It provides a launchpad for tech professionals to grow in customer engagement and AI-driven operations. Company Details Industry Operations Location Hyderabad, India Connect With Us Careers Apply Now Website 🔗 salesforce.wd12.myworkdayjobs.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Social Experience Analyst at Salesforce? Eligibility Tap to expand + Answer Any graduate from batches 2024, 2025, and 2026 with 1-3 years of relevant experience. ? What technical skills are most important for this role? Skills Tap to expand + Answer Swift, AI, LLM agents, and technical communication are crucial for success. ? What is the expected salary for this position? Salary Tap to expand + Answer Salary is not disclosed, but industry benchmarks suggest ₹4,00,000 to ₹8,00,000 per annum. ? What should I expect after applying for Social Experience Analyst at Salesforce? Hiring Process Tap to expand + Answer Expect application review, followed by a screening process and potential interview. ? How should I prepare for Social Experience Analyst interview at Salesforce? Preparation Tap to expand + Answer Research the company, practice technical questions, and prepare to discuss your relevant experience. ? Is this role work from home, hybrid, or onsite? Work Mode Tap to expand + Answer This role is onsite in Hyderabad. ? What is the career growth after joining Salesforce as Social Experience Analyst? Growth Tap to expand + Answer Exposure to high-visibility projects and cross-functional collaboration can lead to significant career advancement. ? What should I highlight in my resume for this role? Resume Tap to expand + Answer Focus on technical skills, relevant projects, and effective communication experiences. ? Is there a last date to apply for this role? Application Tap to expand + Answer No specific deadline is mentioned, but applying early is advisable. ? Is there a probation period at Salesforce? Probation Tap to expand + Answer Probation details are not specified in the job description. ? What is the work culture like at Salesforce? Culture Tap to expand + Answer The role is onsite, fostering direct collaboration and engagement with teams. ? Can freshers apply for this role at Salesforce? Fresher Tap to expand + Answer Yes, freshers from eligible batches are encouraged to apply. 🔗 Explore More on NexisGrow More jobs in Hyderabad Browse all Non-Tech jobs Latest Fresher jobs More jobs at Salesforce Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com