📋 Job Details at a Glance 📍 Location Bengaluru, Karnataka, India 🏢 Company Sagility 👥 Experience 0-2 years 🎓 Qualification Any Graduate 📅 Eligible Batch 2022, 2023, 2024, 2025 📄 Job Type Full Time 💰 Salary ₹6–₹10 LPA 🏢 Industry Operations 🛠 Key Skills Operations Management Contact Centre Operations Team Management Client Support Customer Experience Performance Monitoring SLA Management Process Optimization Escalation Management Stakeholder Coordination Assistant Manager – CC at Sagility — Full Details & How to Apply Sagility is seeking an Assistant Manager – CC in Bengaluru, Karnataka, India , where freshers can kickstart their careers in operations management with a competitive salary of ₹6–₹10 LPA . This role offers a unique opportunity to influence customer satisfaction and operational efficiency in a growing company. The demand for skilled professionals in contact centre operations is rising as companies prioritize customer experience, making this role crucial. As organizations increasingly focus on enhancing client support, the Assistant Manager – CC position at Sagility becomes pivotal in driving performance and meeting service level agreements (SLAs). Sagility , founded in 2016 , has rapidly grown to employ over 5,000 professionals globally, specializing in healthcare operations. This growth reflects the company's commitment to innovation in service delivery, making it an attractive employer for those looking to advance in operations management. We encourage 2022, 2023, 2024, 2025 graduates with a background as Any Graduate and 0-2 years experience to apply for this role. With a salary range of ₹6–₹10 LPA , this position is ideal for freshers eager to make their mark in the industry. In this role, you will gain hands-on experience in essential skills such as Operations Management , Contact Centre Operations , Team Management , and Performance Monitoring . This exposure not only enhances your capabilities but also opens doors to advanced roles in client support and operational leadership. 📊 Role Difficulty: Low | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The core mission of the Assistant Manager – CC at Sagility is to enhance operational efficiency within the contact centre while ensuring exceptional client support and customer experience. Manage daily operations of the contact centre, utilizing performance monitoring tools to ensure adherence to key metrics and client expectations. Utilize SLA management tools to monitor service levels, implementing corrective actions to maintain operational standards. Collaborate with quality assurance and training teams to enhance team performance and elevate customer service standards. Analyze performance data using reporting tools to identify trends and areas for improvement, contributing to process optimization . Take ownership of escalated client issues, ensuring timely resolution and maintaining high levels of client satisfaction. Prepare and present regular reports on team performance and operational metrics to senior management, driving informed decision-making. Engage directly with clients to understand their needs, providing tailored support solutions that enhance the overall customer experience. This role fosters an ownership culture where your contributions directly impact the success of the contact centre and client relationships. Required Skills & Technical Competencies The ideal candidate for the Assistant Manager – CC role at Sagility should possess a strong skill profile focused on operations management and customer service excellence. Technical Skills Operations Management — entry — Critical for overseeing contact centre functions and ensuring efficiency in daily operations. Contact Centre Operations — entry — Knowledge of industry best practices is essential for optimizing customer interactions and service delivery. Team Management — entry — Skills in leading and motivating teams are necessary for achieving performance targets and enhancing team dynamics. Performance Monitoring — entry — Familiarity with metrics and KPIs is vital to assess team effectiveness and client satisfaction. SLA Management — entry — Essential for monitoring service levels and implementing corrective actions to meet client expectations. Process Optimization — entry — Involves analyzing performance data to identify areas for improvement and enhance operational efficiency. Reporting — entry — Preparing and presenting performance reports to senior management is crucial for informed decision-making. Communication — entry — Strong verbal and written skills are vital for effective stakeholder coordination and client interactions. When showcasing these technical skills in your resume or interview, emphasize specific examples of how you have applied them in practical scenarios. Eligibility Criteria This role is designed for recent graduates eager to start their careers in operations management within a contact centre environment. Any graduate is eligible, as diverse educational backgrounds can bring fresh perspectives. Candidates from the 2022 , 2023 , 2024 , and 2025 batches are encouraged to apply. No prior experience is required, making this role ideal for freshers. A minimum academic performance of 50% is preferred to ensure a strong foundational knowledge. Internship experience in customer service or operations can provide an advantage in understanding the role's demands. Documentation & Portfolio Requirements Submit your resume in a clear format, including your educational background, any relevant internships, and specific skills related to the role. Pro tip: Highlight any hands-on experience with performance monitoring or SLA management tools in your application to stand out. Salary for Assistant Manager – CC at Sagility 💰 Compensation ₹6–₹10 LPA The advertised compensation for the Assistant Manager – CC role at Sagility is ₹6–₹10 LPA . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Assistant Manager – CC Upskilling with the right resources significantly enhances your selection odds for the Assistant Manager – CC role by equipping you with essential skills and knowledge. Recommended Courses & Resources Reporting — Mastering reporting is crucial for effective performance monitoring and stakeholder coordination. Communication — Strong communication skills are vital for client support and team management in a contact center environment. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor your resume — Highlight relevant skills for operations management to improve your chances. ❌ Neglecting to research Sagility — Understanding the company's services and culture is essential for alignment. ❌ Overlooking communication skills — Clear communication is critical for a client-facing role. ❌ Not providing specific examples — Include achievements to strengthen your application. ❌ Submitting a generic cover letter — Address the specific role and company to enhance your appeal. ❌ Ignoring application instructions — Follow all guidelines to avoid disqualification. Before You Apply — Checklist ✅ Review the job description thoroughly to understand the role's requirements. ✅ Update your resume to reflect relevant skills and experiences tailored to the position. ✅ Prepare a cover letter that articulates your interest in Sagility and the Assistant Manager role. ✅ Gather any necessary documents, such as transcripts or certificates, for submission. ✅ Ensure your LinkedIn profile is updated and aligns with your resume. ✅ Practice common interview questions related to operations management. ✅ Set reminders for application deadlines to ensure timely submission. ✅ Follow up on your application status after submission to express continued interest. Resume Tailoring & ATS Keywords for Assistant Manager – CC Optimizing your resume for ATS is crucial for the Assistant Manager – CC role to ensure it gets noticed by hiring systems. ATS Keywords to Include Operations Management Contact Centre Operations Team Management Client Support Customer Experience Performance Monitoring SLA Management Process Optimization Escalation Management Stakeholder Coordination Reporting Communication Resume Tips for This Role Highlight any relevant internships or projects that demonstrate your understanding of operations management. Emphasize skills in customer service and team collaboration to align with Sagility 's operational focus. Include specific metrics or outcomes from past experiences to showcase your impact. Optimize your resume for ATS by incorporating keywords from the job description. Avoid including unrelated work experience that does not demonstrate relevant skills or competencies. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro Tip: Do not include unrelated job experiences that do not highlight your skills relevant to operations management. How to Apply for Assistant Manager – CC at Sagility Apply Now — Sagility Visit the Sagility careers page and locate the Assistant Manager – CC job listing. Prepare your resume, ensuring it highlights relevant skills and experiences. Fill out the application form accurately, providing all requested information. Submit your application and expect a confirmation email regarding your submission. Use the application tracking feature to monitor the status of your application. Applications reviewed on a rolling basis — early submission recommended. Apply Now — Sagility NexisGrow.com does not charge any fees for job applications. Sagility Sagility , founded in 2016 , is headquartered in Bengaluru, Karnataka , and has established a global presence in the healthcare sector, employing over 5,000 professionals . The company operates in multiple countries, providing innovative solutions that cater to diverse healthcare needs. With a focus on operational efficiency, Sagility is dedicated to enhancing patient outcomes worldwide. The core offerings of Sagility include advanced contact center operations , comprehensive client support , and tailored customer experience solutions. Utilizing state-of-the-art technologies, the company emphasizes process optimization and performance monitoring to ensure high-quality service delivery. These services are designed to meet the specific demands of the healthcare industry. Sagility fosters a collaborative culture, as evidenced by its positive reviews on Glassdoor, where employees highlight the company's focus on employee development . The organization has implemented various mentorship programs aimed at enhancing skills and career growth. Additionally, Sagility has received accolades for its commitment to creating a supportive work environment. Recently, Sagility expanded its service offerings to include AI-driven analytics , significantly enhancing its operational capabilities. This strategic initiative reflects the company's dedication to leveraging technology for improved service delivery. Furthermore, Sagility has secured funding to support its growth and innovation in the healthcare sector. For freshers in operations, Sagility serves as a robust career launchpad, offering extensive training and mentorship opportunities. The company’s focus on stakeholder coordination and escalation management provides a solid foundation for developing essential skills. With a commitment to nurturing talent, Sagility positions itself as an ideal place for aspiring professionals. Company Details Industry Operations Location Bengaluru, Karnataka, India Connect With Us Careers Apply Now Website 🔗 career.sagilityhealth.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Assistant Manager – CC at Sagility? Eligibility Tap to expand + Answer Candidates with Any Graduate and 0-2 years experience are eligible. Eligible batches: 2022, 2023, 2024, 2025. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: Operations Management, Contact Centre Operations, Team Management, Client Support, Customer Experience. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹6–₹10 LPA. Final offer depends on skills, experience, and interview performance. ? What is the interview process at Sagility? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: Operations Management, Contact Centre Operations, Team Management, Client Support, Customer Experience. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Assistant Manager – CC interview? Preparation Tap to expand + Answer (1) Core concepts of Operations Management, Contact Centre Operations, Team Management, Client Support, Customer Experience, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) Sagility research, (5) Clear communication. ? What is the work culture like at Sagility? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. 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