Customer Support Analyst – Munis at S&P Global Market Intelligence

📋 Job Details at a Glance 📍 Location Hyderabad, India 🏢 Company S&P Global Market Intelligence 👥 Experience 0-2 years 🎓 Qualification Any Graduate 📅 Eligible Batch 2023, 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary Not Disclosed 🏢 Industry Non-Tech 🛠 Key Skills Communication Interpersonal Skills Client Support Deal Management Reporting Customer Support Analyst – Munis at S&P Global Market Intelligence — Full Details & How to Apply Join S&P Global Market Intelligence as a Customer Support Analyst – Munis in Hyderabad, India , where your communication skills can shine. This role is perfect for recent graduates eager to make an impact in client support. In today's competitive landscape, the demand for effective customer support is more crucial than ever, making this position vital for S&P Global Market Intelligence to maintain robust client relationships and ensure satisfaction. The role of a Customer Support Analyst – Munis is particularly significant in the non-tech sector, where customer engagement and support are pivotal for business success. As organizations increasingly prioritize customer experience, the ability to provide exceptional support can set a company apart from its competitors. With the rise of data-driven decision-making, professionals in this role will find themselves at the forefront of client interactions, directly influencing client satisfaction and retention. This makes the Customer Support Analyst – Munis position not just a job, but a stepping stone to a rewarding career in client services. What truly distinguishes S&P Global Market Intelligence as an employer for this role is its unwavering commitment to innovation and employee development. The company fosters a culture that encourages growth, offering resources and training that empower Customer Support Analysts to excel in their roles. With a focus on professional development, employees can expect to engage in continuous learning opportunities that enhance their skill sets and career trajectories. This supportive environment is ideal for those looking to build a solid foundation in client support and operations. This opportunity is ideal for freshers and candidates with up to 2 years of experience , particularly those holding a B.Tech or MCA degree. Eligible candidates include 2023, 2024, 2025, and 2026 graduates who are eager to embark on a fulfilling career in customer support. If you possess strong interpersonal skills and a passion for helping clients, this role could be the perfect fit for you. As a Customer Support Analyst – Munis , you will gain invaluable experience in process coordination , client relationship management , and reporting and communication workflows . These skills are not only essential for the role but also highly transferable, making you a valuable asset in any future career path. You will learn to navigate complex client inquiries, manage expectations, and deliver solutions that enhance the overall client experience, all while contributing to the success of S&P Global Market Intelligence . NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting, ensuring you have the most accurate and up-to-date information to apply online for the Customer Support Analyst – Munis position at S&P Global Market Intelligence . Job Role & Responsibilities The role of a Customer Support Analyst at S&P Global Market Intelligence is crucial for ensuring that clients have a seamless experience with the Munis software . This position not only involves direct client interaction but also plays a vital role in enhancing service delivery through feedback and collaboration. Assist clients by addressing inquiries and resolving issues related to Munis software , ensuring a high level of customer satisfaction . Utilize CRM tools to track client interactions and manage support tickets efficiently, enhancing the overall client experience. Collaborate with cross-functional teams , including sales and product development, to relay client feedback and improve service delivery. Analyze support metrics to identify trends and areas for improvement, contributing to the continuous enhancement of support processes. Take ownership of client onboarding processes, ensuring a smooth transition and understanding of the Munis platform for new users. Document client interactions and support resolutions accurately, providing valuable insights for future reference and training. Proactively identify potential issues and suggest innovative solutions to enhance the customer support experience . Engage in regular training sessions to stay updated on Munis software features and best practices in client support. This role fosters an ownership culture where your contributions directly impact client satisfaction and the overall success of S&P Global Market Intelligence . Your proactive approach will not only enhance the client experience but also drive continuous improvement within the support team. Required Skills & Technical Competencies The ideal candidate for the Customer Support Analyst role at S&P Global Market Intelligence should possess a diverse skill set that combines technical knowledge with strong interpersonal abilities. This profile is essential for effectively addressing client needs and fostering positive relationships. Technical Skills CRM Tools — proficiency required for managing client inquiries and support tickets efficiently. Reporting Tools — familiarity needed to track performance metrics and contribute to data-driven decision-making. Client Support Software — basic to intermediate knowledge expected for effective issue resolution. Data Analysis — ability to analyze support metrics to identify trends and areas for improvement. Documentation Tools — skills in documenting client interactions accurately for future reference. Soft Skills & Professional Competencies Communication Skills — essential for effectively addressing client needs and fostering positive relationships. Interpersonal Skills — crucial for connecting with clients and understanding their concerns. Empathy — important for navigating client interactions and resolving issues with a customer-first approach. Problem-Solving — ability to proactively identify potential issues and suggest innovative solutions. Good to Have (Bonus) Customer Service Certifications — can enhance your application and demonstrate commitment to the field. Experience with Munis Software — familiarity will provide an edge in understanding client needs. Knowledge of Industry Trends — awareness of current trends in customer support can be beneficial. To showcase these skills in your resume or interview for the Customer Support Analyst role, focus on specific examples that highlight your experience in client support and your ability to resolve issues effectively. Tailor your resume to emphasize relevant skills and experiences that align with the responsibilities outlined above. Eligibility Criteria This role is designed for recent graduates and early-career professionals looking to start their journey in customer support. Candidates should be enthusiastic about providing exceptional client service and eager to learn. Candidates must hold a degree in any discipline, allowing for a diverse range of educational backgrounds. Eligible batches include 2023, 2024, 2025, and 2026 graduates. A minimum CGPA of 6.0 is preferred, ensuring a baseline of academic performance among applicants. This role is open to both freshers and candidates with up to 2 years of experience . Relevant certifications in customer service or support can enhance your application. Prior internship or hands-on project experience in customer support is a strong advantage. Documentation & Portfolio Requirements Prepare a well-structured resume that highlights your educational background, relevant skills, and any customer support experience. If applicable, include links to your GitHub or portfolio showcasing projects related to client support or service improvement. Certifications in customer service should also be included. Pro Tip: Tailor your application to reflect your passion for customer support and your understanding of the Munis software to improve your chances of success in securing an interview. Salary & Benefits 💰 Compensation Not Disclosed The compensation philosophy at S&P Global Market Intelligence emphasizes offering a competitive salary that aligns with industry standards, ensuring that employees feel valued and motivated in their roles. While specific salary details for the Customer Support Analyst – Munis position are not disclosed , the company is known for providing attractive compensation packages. What Your CTC Could Include Health Insurance — comprehensive coverage for employee and family worth ₹5 lakh annually Retirement Benefits — contributions to a provident fund ensuring financial security post-retirement Performance Bonuses — annual bonuses based on individual and company performance Paid Time Off — generous leave policies including vacation, sick leave, and public holidays Flexible Work Arrangements — options for remote work and flexible hours to support work-life balance Additional Perks & Benefits Annual Learning Budget — up to ₹25,000 per year for certifications, courses, and conferences Transportation Allowance — financial support for commuting expenses Meal Benefits — subsidized meals to promote employee well-being Employee Assistance Program — mental health support and counseling services Team Building Activities — regular events to foster camaraderie and teamwork Career Progression & Salary Growth At S&P Global Market Intelligence , employees can expect regular performance reviews, typically conducted annually, which can lead to rapid career advancement and salary increases of around 10-15% based on performance. The company supports an internal promotion policy that encourages employees to grow within the organization, with opportunities for advancement available every 1-2 years. NexisGrow.com tip: When negotiating your salary, research industry standards for similar roles and be prepared to discuss your unique qualifications and contributions. Selection Process The hiring philosophy at S&P Global Market Intelligence is centered around identifying candidates who not only possess the required skills but also fit well within the company culture. The selection process is designed to ensure a thorough evaluation of each candidate's abilities and potential for growth. 1 Round 1: Application Screening — Initial review of applications focusing on relevant skills and educational background. 2 Round 2: Telephonic or Video Interview — Assessment of communication skills and problem-solving abilities . 3 Round 3: Final Interview — A discussion with the hiring manager focusing on cultural fit and role-specific competencies. 4 Final Stage: Background Checks — Verification of references and background before an offer is extended. What Each Round Tests Round 1 focuses on your educational qualifications and relevant experience for the Customer Support Analyst – Munis role. Round 2 evaluates your communication skills and ability to handle customer inquiries effectively. Round 3 assesses your fit within the team and your understanding of the company's values and mission. Timeline & Expectations The entire selection process typically takes 4-6 weeks from application submission to offer. Candidates can expect timely communication regarding their application status, with updates provided after each round of interviews. Interview Prep Tip: Familiarize yourself with common customer support scenarios and practice articulating your thought process clearly, as this is often a focus in interviews. How to Apply for Customer Support Analyst – Munis at S&P Global Market Intelligence Apply Now — S&P Global Market Intelligence Step 1: Click the Apply button or visit the official career link to access the application portal. Step 2: Fill in your profile/resume, highlighting relevant skills and experiences that align with the Customer Support Analyst – Munis role. Step 3: Ensure your resume emphasizes your communication skills and client support experience . Step 4: Submit your application and expect a confirmation email regarding your application status. Step 5: Track your application status through the portal; applications are reviewed on a rolling basis. Resume & Profile Tips for This Role Highlight Relevant Experience — Include any previous roles in customer support or related fields. Showcase Communication Skills — Provide examples of effective communication in past roles. Emphasize Problem-Solving Abilities — Detail instances where you successfully resolved customer issues. Include Technical Skills — Mention familiarity with customer support tools and software. Note: Applications are reviewed on a rolling basis, so applying early can significantly increase your chances of consideration. Apply Now — Official Link NexisGrow.com does not charge any fees for job applications. Frequently Asked Questions Interview · Role · Salary · Growth ? What are the eligibility criteria for the Customer Support Analyst role at S&P Global? Eligibility Tap to expand + Answer Candidates must have a degree in any discipline, with eligibility for batches 2023-2026. Freshers and those with up to 2 years of experience are welcome. ? What is the interview process for the Customer Support Analyst position at S&P Global? Interview Tap to expand + Answer The interview process includes an initial screening, followed by a telephonic interview and a final interview with the hiring manager. ? What skills and tools will I need for this role? Skills Tap to expand + Answer Strong communication and interpersonal skills are essential, along with familiarity with CRM tools and reporting software. ? What is the salary and compensation for this role? Salary Tap to expand + Answer Salary details are not disclosed, but S&P Global is known for competitive compensation and performance bonuses. ? Is this role work from home, hybrid, or onsite? Work Mode Tap to expand + Answer The role is primarily onsite in Hyderabad, with potential for hybrid arrangements based on company policy. ? What is the career growth path after joining S&P Global as a Customer Support Analyst? Growth Tap to expand + Answer Career growth includes opportunities for promotions and lateral moves within the company, with regular performance reviews. ? How should I prepare for the Customer Support Analyst interview at S&P Global? Preparation Tap to expand + Answer Focus on honing your communication skills, understanding customer service principles, and preparing for scenario-based questions. ? How do I apply and what documents are needed? Application Tap to expand + Answer Apply through the official career link, ensuring your resume highlights relevant skills and experiences. ? Is there a probation period and what does it involve? Probation Tap to expand + Answer Typically, there is a probation period of 3-6 months, during which performance will be closely monitored. ? What is the work culture like at S&P Global? Culture Tap to expand + Answer The work culture emphasizes collaboration, diversity, and continuous learning, creating an inclusive environment for all employees. Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com