📋 Job Details at a Glance 📍 Location Bengaluru, Karnataka, India 🏢 Company RTX 👥 Experience 0-2 years 🎓 Qualification Bachelor's Degree 📅 Eligible Batch 2022, 2023, 2024, 2025 📄 Job Type Full Time 💰 Salary ₹5–8 LPA* 🏢 Industry Operations 🛠 Key Skills SAP MM SAP ME57 Procurement Inventory Management Analyst – MRO Customer Service at RTX — Full Details & How to Apply RTX is seeking an Analyst – MRO Customer Service in Bengaluru, Karnataka, India , offering freshers a chance to work with industry-leading tools like SAP MM and SAP ME57 . This role is pivotal in supporting the growing demand for efficient supply chain management within the MRO sector. The importance of the Analyst – MRO Customer Service role in operations cannot be overstated. As the MRO sector experiences a surge in demand, professionals equipped with skills in procurement and inventory management are essential for maintaining operational success. This position directly contributes to RTX 's commitment to customer satisfaction by ensuring timely procurement processes. What sets RTX apart as an employer is its rapid growth since its founding in 2020 , now employing over 1,000 professionals in advanced aerospace and defense technologies. This growth reflects a strong company culture focused on innovation and excellence, making RTX recruitment an attractive option for aspiring professionals. We encourage 2022, 2023, 2024, 2025 graduates with a Bachelor's Degree and 0-2 years experience to apply. The salary for this role ranges from ₹5–8 LPA* , making it a competitive entry point into the operations field. In this role, you will gain hands-on experience with essential skills like SAP MM , SAP ME57 , procurement, and inventory management. These competencies not only enhance your resume but also open doors to various career paths in operations and supply chain management, setting you apart from competitors in the job market. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The core mission of the Analyst – MRO Customer Service role at RTX is to enhance procurement efficiency and inventory management, ensuring seamless operations that directly impact customer satisfaction. Generate purchase orders using SAP MM to procure materials efficiently, ensuring alignment with operational needs. Utilize SAP ME57 for managing material requirements, guaranteeing timely delivery and optimal stock levels. Collaborate with suppliers and internal teams, including logistics and finance, to streamline operations and enhance communication. Monitor inventory levels and report on stock metrics to optimize supply chain performance and reduce excess inventory. Resolve customer service inquiries related to procurement and inventory, taking initiative to enhance client interactions. Document procurement processes meticulously and maintain clear communication with stakeholders to ensure transparency. Assist in troubleshooting supply chain issues, providing actionable solutions to enhance customer satisfaction and operational efficiency. Ownership of these responsibilities fosters a culture of accountability, allowing you to make a direct impact on the success of RTX and its clients. Required Skills & Technical Competencies The skill profile for the Analyst – MRO Customer Service role requires a blend of technical and soft skills to effectively manage procurement and inventory tasks. Technical Skills SAP MM — entry — critical for managing procurement processes and creating purchase orders. SAP ME57 — entry — essential for tracking material requirements and ensuring timely deliveries. Procurement — entry — applied in coordinating with suppliers and creating purchase orders. Inventory Management — entry — involves monitoring stock levels and optimizing inventory turnover. Soft Skills & Professional Competencies Strong communication skills — vital for effective collaboration with suppliers and internal teams. Analytical skills — enhance problem-solving capabilities in inventory management and procurement processes. Attention to detail — crucial for documenting procurement processes accurately and maintaining clear communication. Customer service experience — improves interaction quality with clients and suppliers, ensuring satisfaction. Good to Have (Bonus Skills) Project management — aids in coordinating multiple procurement tasks simultaneously. Analytical skills — enhance problem-solving capabilities in inventory management. Customer service experience — improves interaction quality with clients and suppliers. When showcasing these skills in your resume or interview, emphasize specific experiences where you utilized SAP MM or SAP ME57 to achieve measurable outcomes. Eligibility Criteria This role is designed for recent graduates eager to start their careers in procurement and operations within a leading organization like RTX . Bachelor's degree in any stream, providing foundational knowledge of operational processes. Eligible batches include 2022 , 2023 , 2024 , and 2025 , allowing recent graduates to apply. 0-2 years of experience is preferred, making this role ideal for freshers. A minimum CGPA of 6.0 is recommended to demonstrate academic competence. Internship experience in procurement or operations can provide a competitive edge. Documentation & Portfolio Requirements Submit a resume in PDF format that includes your educational background, relevant skills, and any internship experiences related to procurement or operations. Pro tip: Highlight your experience with SAP MM and SAP ME57 in your application to stand out as a strong candidate for this role. Salary for Analyst – MRO Customer Service at RTX 💰 Compensation ₹5–8 LPA* The advertised compensation for the Analyst – MRO Customer Service role at RTX is ₹5–8 LPA* . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Selection Process at RTX The selection process for the Analyst – MRO Customer Service role at RTX is designed to identify candidates with the right skills and cultural fit. 1 Online Aptitude Test — 60 minutes, assessing numerical and verbal reasoning. 2 Technical Interview — focuses on procurement processes, SAP tools, and inventory management. 3 Behavioral Interview — evaluates cultural fit and problem-solving abilities through situational questions. 4 HR Interview — discusses salary expectations and offers timeline, typically within 2 weeks. Topic-wise Preparation Guide Round 1: Online Aptitude Test Numerical reasoning — essential for understanding procurement metrics. — Khan Academy Verbal reasoning — important for effective communication in the role. — Khan Academy Logical reasoning — aids in problem-solving scenarios. — Khan Academy Data interpretation — relevant for analyzing inventory reports. — Khan Academy Round 2: Technical Interview SAP MM functionalities — depth in procurement processes expected. — GeeksForGeeks Inventory management principles — understanding stock optimization. — GeeksForGeeks Supplier coordination strategies — essential for effective procurement. — GeeksForGeeks Customer service best practices — improving client interactions. — GeeksForGeeks Procurement regulations — knowledge of compliance and standards. — GeeksForGeeks Round 3: Behavioral Interview Teamwork — using the STAR method to showcase collaboration. — MindTools Conflict resolution — demonstrating problem-solving skills. — MindTools Technical deep-dive on SAP MM — assessing practical knowledge and application. — GeeksForGeeks Timeline & Expectations The entire selection process from application to offer typically spans around 2-3 weeks . Prepare thoroughly for each round, as the selection process is rigorous and designed to assess both technical and soft skills. Expected Interview Questions for Analyst – MRO Customer Service at RTX These questions are based on the role's actual tech stack and responsibilities. Technical Questions Explain how you would create a purchase order in SAP MM . What steps would you take to manage inventory effectively? Describe the procurement process and your role in it. How do you prioritize tasks when managing multiple suppliers? What metrics would you use to evaluate supplier performance? Can you explain the importance of SAP ME57 in procurement? Behavioral Questions Describe a time you worked in a team to achieve a goal. How do you handle tight deadlines in a project? Give an example of a challenging customer service situation you resolved. What motivates you to work in the operations field? Role-Specific Questions What do you think is the most critical aspect of inventory management? How would you approach a situation where a supplier fails to deliver on time? What strategies would you implement to improve customer satisfaction in procurement? Structure your answers using the STAR method to clearly demonstrate your thought process and problem-solving abilities. Resume Tailoring & ATS Keywords for Analyst – MRO Customer Service Optimizing your resume for ATS is crucial for this role to ensure it gets noticed by recruiters. ATS Keywords to Include Analyst MRO Customer Service SAP MM SAP ME57 Procurement Inventory Management Operations Bengaluru Freshers Full Time Hybrid Resume Tips for This Role Highlight any experience with SAP tools, as they are crucial for this role. Emphasize teamwork and communication skills relevant to customer service. Include any projects or internships related to procurement or operations. Optimize for ATS by using keywords from the job description. Avoid including unrelated work experience that does not demonstrate relevant skills. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Do not include irrelevant work experience that does not align with the job requirements. About RTX RTX was founded in 2020 and has rapidly expanded its presence in the aerospace sector, with its headquarters located in Bengaluru, Karnataka, India . The company operates in 15 countries , showcasing its global reach and commitment to providing innovative solutions in the industry. Specializing in advanced MRO services and supply chain management , RTX offers cutting-edge aerospace solutions that cater to a diverse clientele. The company leverages state-of-the-art technology to enhance operational efficiency and deliver exceptional service quality. The work culture at RTX is highly regarded, reflected in its impressive 4.5-star rating on Glassdoor . Employee development programs and a supportive environment contribute to a culture that fosters growth and collaboration among its workforce. Recently, RTX secured a significant contract with a leading airline, marking a pivotal moment in its growth trajectory. This achievement underscores the company's dedication to innovation and its ability to adapt to the evolving needs of the aerospace industry. For freshers in Operations, RTX presents a unique opportunity to launch their careers in a cutting-edge field. The company’s focus on innovation and employee development ensures that new hires can expect rapid career advancement and valuable experience in a thriving industry. Why Join RTX as Analyst – MRO Customer Service? Joining RTX as an Analyst – MRO Customer Service provides a unique chance to gain hands-on experience in a specialized field, enhancing your skills in procurement and inventory management. Practical SAP Experience — Work with SAP MM and SAP ME57 , essential tools that will enhance your expertise in procurement processes. Aerospace Supply Chain Insights — Learn about the intricacies of supply chain dynamics in the aerospace sector, a niche with a growing demand for skilled professionals. Career Advancement Opportunities — After 1-2 years, explore diverse career paths in supply chain management, procurement, or operations leadership within RTX . Collaborative Work Culture — Experience a culture that promotes cross-functional teamwork and innovation, allowing you to contribute to impactful projects. Hybrid Work Model — Enjoy a balanced lifestyle with the flexibility of remote work combined with in-office collaboration, enhancing your work-life balance. According to NexisGrow.com, the role of Analyst – MRO Customer Service at RTX offers a solid foundation for a successful career in operations, providing essential skills and experiences that are highly valued in the aerospace industry. Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Analyst – MRO Customer Service at RTX? Eligibility Tap to expand + Answer Candidates with Bachelor's Degree and 0-2 years experience are eligible. Eligible batches: 2022, 2023, 2024, 2025. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: SAP MM, SAP ME57, Procurement, Inventory Management. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹5–8 LPA*. Final offer depends on skills, experience, and interview performance. ? What is the interview process at RTX? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: SAP MM, SAP ME57, Procurement, Inventory Management. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Analyst – MRO Customer Service interview? Preparation Tap to expand + Answer (1) Core concepts of SAP MM, SAP ME57, Procurement, Inventory Management, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) RTX research, (5) Clear communication. ? What is the work culture like at RTX? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Bengaluru Browse all Non-Tech jobs More jobs at RTX Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com