📋 Job Details at a Glance 📍 Location Remote — India 🏢 Company roo 👥 Experience 2+ years 🎓 Qualification 2+ years. Relevant technical qualification and demonstrated shipping experience 📅 Eligible Batch 2023, 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary Not Disclosed 🏢 Industry Healthcare 🛠 Key Skills Customer Support Technical Communication Troubleshooting Issue Resolution Knowledge of Payment Systems Client Support Specialist at roo — Full Details & How to Apply roo is seeking a Client Support Specialist to enhance the experience of animal healthcare professionals in a remote role. This position offers a unique chance to impact the veterinary field directly by resolving inquiries and improving service delivery. The demand for efficient client support in the healthcare industry is surging, making this Client Support Specialist role crucial for enhancing user experience. As the veterinary sector increasingly relies on technology, professionals who can provide exceptional support are in high demand, particularly in a company like roo , which has rapidly grown since its founding in 2019 . roo is recognized for leveraging innovative technology to support thousands of veterinary professionals across India. The company’s culture emphasizes collaboration and continuous improvement, making it an ideal environment for those looking to advance their careers in healthcare. We encourage 2023, 2024, 2025, 2026 graduates with 2+ years of relevant technical qualification and demonstrated shipping experience to apply. Candidates should have 2+ years experience in customer support. Salary details are Not Disclosed . In this role, you will develop essential skills in customer support , technical communication , troubleshooting , and issue resolution . Exposure to payment systems will further enhance your technical expertise, opening doors to various career opportunities in the tech-driven healthcare landscape. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The Client Support Specialist at roo is dedicated to ensuring customer satisfaction by addressing inquiries and resolving issues related to healthcare payment systems effectively. Serve as the primary point of contact for customer inquiries via email , LiveChat , and phone , ensuring timely and accurate responses to enhance customer support. Utilize strong technical communication skills to troubleshoot first-line issues related to payment systems and user inquiries, ensuring clarity and efficiency. Collaborate with regional Business Development and Account Management teams to escalate and resolve complex issues, improving overall service delivery. Document and analyze customer interactions to identify trends and improve service efficiency, leveraging data to enhance the support process. Take ownership of customer feedback and implement changes to enhance the support process, demonstrating commitment to continuous improvement. Maintain clear communication with users regarding issue resolution and follow-up actions, ensuring transparency and trust in the support process. Resolve client-facing issues effectively, ensuring a high level of customer satisfaction through proactive problem-solving. This role fosters an ownership culture, allowing you to make a direct impact on customer experiences and service quality at roo . Required Skills & Technical Competencies The ideal candidate for the Client Support Specialist role must possess a robust skill set tailored to address technical inquiries and enhance customer satisfaction. Technical Skills Customer Support — intermediate — essential for addressing user inquiries and ensuring satisfaction through effective communication. Technical Communication — advanced — vital for conveying complex information clearly to users, especially in troubleshooting scenarios. Troubleshooting — intermediate — necessary for diagnosing and resolving issues quickly, enhancing user experience with payment systems. Issue Resolution — intermediate — critical for effectively managing and resolving client-facing issues to maintain high customer satisfaction. Knowledge of Payment Systems — advanced — crucial for assisting users with payment-related inquiries and issues, ensuring smooth transactions. When showcasing these technical skills in your resume or interview, emphasize specific experiences and metrics that demonstrate your proficiency and impact. Eligibility Criteria This role is designed for candidates with a strong technical background and relevant experience in customer support within the healthcare industry. A degree in a relevant technical field such as IT , Computer Science , or related areas is preferred. Eligible batches include 2023 to 2026 , allowing fresh graduates to apply and gain valuable experience. At least 2 years of experience in customer support or a related field, with a focus on technical roles, is required. A minimum academic performance of 60% is preferred to ensure a strong foundational knowledge. Internships or projects related to customer support or technical communication will be an advantage. Documentation & Portfolio Requirements Submit your resume in PDF format, including your educational background, relevant experience, and any projects that showcase your technical communication skills. Highlight your experience with specific tools and technologies used in customer support during your application to stand out. Salary for Client Support Specialist at roo 💰 Compensation Not Disclosed The advertised compensation for the Client Support Specialist role at roo is Not Disclosed . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Client Support Specialist Upskilling with the right resources significantly enhances your chances of selection for the Client Support Specialist role by equipping you with essential skills and knowledge. Recommended Courses & Resources MS Office — Proficiency in MS Office is crucial for effective documentation and communication. Communication Skills — Strong communication skills are vital for resolving customer inquiries and ensuring satisfaction. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor the resume to highlight relevant customer support experience — fix by customizing each application. ❌ Overlooking the importance of technical skills in the application — ensure to mention any relevant technical qualifications. ❌ Neglecting to prepare for common troubleshooting scenarios during interviews — practice with real-life examples. ❌ Submitting a generic cover letter — personalize it to reflect an understanding of roo 's mission and values. ❌ Not following up after applying — send a polite inquiry to express continued interest. ❌ Ignoring the importance of soft skills in customer support roles — highlight communication and problem-solving abilities. Before You Apply — Checklist ✅ Research roo 's mission and recent developments to tailor your application. ✅ Update your resume to reflect relevant experience and skills. ✅ Prepare a cover letter that aligns with the company's values and the role's requirements. ✅ Practice common customer support scenarios to prepare for interviews. ✅ Ensure your LinkedIn profile is updated and reflects your application. ✅ Gather references from previous employers or mentors who can vouch for your skills. ✅ Check the application portal for any specific submission guidelines. ✅ Submit your application well before the deadline to avoid last-minute issues. Resume Tailoring & ATS Keywords for Client Support Specialist Optimizing your resume for ATS is crucial for the Client Support Specialist role, as it ensures your application is seen by hiring managers. ATS Keywords to Include Client Support Technical Communication Troubleshooting Issue Resolution Payment Systems Customer Inquiries Hybrid Work Veterinary Support Problem-Solving Documentation Collaboration Customer Satisfaction Resume Tips for This Role Highlight relevant customer support experience, especially in technical environments. Emphasize any internships or projects that involved troubleshooting or technical communication. Include specific metrics or outcomes from previous roles to demonstrate impact. Optimize for ATS by using keywords from the job description, such as 'troubleshooting' and 'payment systems'. Avoid including unrelated work experience that does not showcase relevant skills. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro tip: Avoid including generic job descriptions; focus on quantifiable achievements and relevant skills. How to Apply for Client Support Specialist at roo Apply Now — roo Visit the application portal and create an account. Upload your resume, ensuring it highlights relevant experience. Fill out the application form with accurate information. After submission, expect a confirmation email regarding your application status. Use the application portal to track your application progress. Applications reviewed on a rolling basis — early submission recommended. Apply Now — roo NexisGrow.com does not charge any fees for job applications. roo roo was founded in 2019 and is headquartered in India . Since its inception, roo has rapidly grown to serve thousands of veterinary professionals across the globe. The company aims to empower animal healthcare professionals through innovative technology, establishing a significant presence in the healthcare industry. The core offering of roo is its advanced platform that connects veterinary professionals with career-enhancing opportunities. This includes features such as job listings, skill development resources, and networking tools designed specifically for the animal healthcare sector. The platform is tailored to meet the unique needs of veterinary professionals, ensuring they have access to the best resources available. roo has received positive reviews on Glassdoor, highlighting its supportive work culture and emphasis on employee contributions. The company actively promotes professional development through various training programs and mentorship opportunities, fostering an environment where employees feel valued and engaged in their work. Recently, roo expanded its services to include advanced payment systems, enhancing the user experience for veterinary professionals. This initiative reflects the company's commitment to leveraging technology to streamline processes and improve service delivery. Additionally, roo has secured funding to further innovate its platform and expand its reach within the healthcare sector. For freshers looking to launch their careers in healthcare, roo serves as an excellent platform. The company provides hands-on experience in a cutting-edge industry focused on animal health, allowing new employees to develop essential skills in customer support, technical communication, and troubleshooting. This supportive environment is ideal for those eager to grow and make a difference in the field. Company Details Industry Healthcare Location Remote — India Connect With Us Careers Apply Now Website 🔗 job-boards.greenhouse.io Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Client Support Specialist at roo? Eligibility Tap to expand + Answer Candidates with 2+ years. Relevant technical qualification and demonstrated shipping experience and 2+ years experience are eligible. Eligible batches: 2023, 2024, 2025, 2026. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: Customer Support, Technical Communication, Troubleshooting, Issue Resolution, Knowledge of Payment Systems. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: Not Disclosed. Final offer depends on skills, experience, and interview performance. ? What is the interview process at roo? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: Customer Support, Technical Communication, Troubleshooting, Issue Resolution, Knowledge of Payment Systems. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Client Support Specialist interview? Preparation Tap to expand + Answer (1) Core concepts of Customer Support, Technical Communication, Troubleshooting, Issue Resolution, Knowledge of Payment Systems, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) roo research, (5) Clear communication. ? What is the work culture like at roo? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Remote — India Browse all Non-Tech jobs Latest Fresher jobs More jobs at roo Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com