📋 Job Details at a Glance 📍 Location Bengaluru, Karnataka, India 🏢 Company Reo.Dev 👥 Experience 0-2 years 🎓 Qualification MBA preferred 📅 Eligible Batch 2022, 2023, 2024, 2025 📄 Job Type Full Time 💰 Salary ₹8–₹14 LPA 🏢 Industry Non-Tech 🛠 Key Skills customer success account management customer onboarding renewals enterprise growth US account management stakeholder communication SaaS developer-tool ecosystem Customer Success Manager at Reo.Dev — Full Details & How to Apply Reo.Dev is seeking a Customer Success Manager in Bengaluru, Karnataka, India , offering freshers a chance to engage with US accounts in the SaaS ecosystem. This role is pivotal for enhancing customer onboarding and retention, making it an excellent entry point for those looking to build a career in customer success. The demand for Customer Success Manager jobs is rising in the non-tech sector, particularly within the SaaS industry. Companies like Reo.Dev , which focus on developer tools, are experiencing significant growth. This role is essential for driving customer satisfaction and retention, which are critical for Reo.Dev 's competitive edge in the market. What sets Reo.Dev apart as an employer is its rapid growth since its founding in 2020, now boasting a team of over 100 employees dedicated to innovative solutions for customer engagement. The company culture emphasizes collaboration and continuous learning, making it an ideal environment for new talent in the Customer Success Manager role. We encourage 2022, 2023, 2024, 2025 graduates with a strong interest in customer success to apply. Candidates should ideally hold an MBA and possess 0-2 years experience . The salary for this position ranges from ₹8–₹14 LPA , providing a competitive entry-level compensation package. In this role, you will develop skills in customer success , account management , customer onboarding , and renewals . This experience will not only enhance your professional capabilities but also open doors to advanced positions in customer success and account management, particularly in the growing SaaS market. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The core mission of the Customer Success Manager at Reo.Dev is to enhance customer satisfaction and retention through effective account management and onboarding processes, ensuring clients achieve maximum value from our solutions. Manage customer accounts by utilizing CRM tools to track engagement and satisfaction metrics, ensuring proactive support and timely interventions. Lead customer onboarding processes using SaaS platforms to facilitate seamless integration and enhance product adoption rates. Collaborate cross-functionally with the product and sales teams to align customer feedback with product development, driving improvements based on real user insights. Analyze customer data to identify trends and improve product adoption rates by at least 20% , ensuring clients derive maximum value from our offerings. Take ownership of customer renewals, aiming for a retention rate of over 90% , thereby contributing to the overall growth of the company. Document customer interactions and feedback in the CRM for continuous improvement, ensuring all insights are captured for future reference. Resolve client concerns by employing effective communication strategies, enhancing customer relationships and fostering long-term loyalty. This role embodies an ownership culture where your contributions directly impact customer success and the overall growth trajectory of Reo.Dev . Required Skills & Technical Competencies The ideal candidate for the Customer Success Manager role must possess a robust skill set that aligns with customer success and account management in a SaaS environment. Technical Skills Customer Success — intermediate — essential for understanding client needs and ensuring satisfaction through tailored support. Account Management — intermediate — involves maintaining relationships with key accounts to drive renewals and enhance customer loyalty. Customer Onboarding — intermediate — used daily to facilitate new client integrations and ensure effective product adoption. Stakeholder Communication — intermediate — crucial for liaising with both internal teams and external clients effectively to address concerns. SaaS Knowledge — intermediate — evaluated through practical scenarios during the interview process to assess familiarity with the developer-tool ecosystem. When showcasing these technical skills in your resume or interview, emphasize specific experiences and metrics that demonstrate your proficiency and impact in previous roles. Eligibility Criteria This role is designed for recent graduates and early-career professionals eager to enter the customer success field with a strong academic foundation. Candidates must hold an MBA or related degree, providing a strong foundation in business principles relevant to customer success. Eligible batches include 2022, 2023, 2024, and 2025 , ensuring fresh perspectives and recent academic knowledge. No prior experience is required, making this role ideal for fresh graduates looking to enter the customer success field. A minimum academic performance of 60% is preferred to ensure a solid understanding of business concepts. Internship experience in customer-facing roles or projects related to SaaS can provide a competitive edge. Documentation & Portfolio Requirements Submit your resume in a clear format, including your educational background, relevant skills, and any internship experiences related to customer success or SaaS . Pro tip: Highlight any specific metrics or achievements from internships that demonstrate your ability to drive customer success and satisfaction. Salary for Customer Success Manager at Reo.Dev 💰 Compensation ₹8–₹14 LPA The advertised compensation for the Customer Success Manager role at Reo.Dev is ₹8–₹14 LPA . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Customer Success Manager Upskilling with the right resources significantly enhances your chances of selection for the Customer Success Manager role by equipping you with essential skills and knowledge. Recommended Courses & Resources customer onboarding — Mastering onboarding processes is crucial for ensuring customer satisfaction and retention. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Neglecting to tailor your resume for the specific role — ensure alignment with job requirements. ❌ Overlooking the importance of customer success metrics — include relevant data in your application. ❌ Failing to demonstrate understanding of SaaS — research the company’s products and market. ❌ Not preparing for behavioral interview questions — practice scenarios related to customer interactions. ❌ Submitting a generic cover letter — personalize it to reflect your interest in Reo.Dev's mission. ❌ Ignoring the application deadline — ensure timely submission to avoid missing out. Before You Apply — Checklist ✅ Research Reo.Dev's products and recent news to tailor your application. ✅ Update your resume to reflect relevant skills and experiences. ✅ Prepare a cover letter that highlights your interest in customer success. ✅ Gather references who can speak to your customer-facing skills. ✅ Double-check your application for errors before submission. ✅ Follow the application link to ensure you complete all required fields. ✅ Set reminders for follow-up communications post-application. ✅ Prepare for potential interviews by practicing common questions. Resume Tailoring & ATS Keywords for Customer Success Manager Optimizing your resume for ATS is crucial for standing out in the selection process for the Customer Success Manager role. ATS Keywords to Include Customer Success Account Management Customer Onboarding Renewals Enterprise Growth Stakeholder Communication SaaS Developer-Tool Ecosystem Client Relations Retention Strategies Data Analysis CRM Tools Resume Tips for This Role Highlight any relevant internships or projects that demonstrate customer success skills. Emphasize your MBA coursework related to customer engagement or account management. Include any specific tools or software you have used in customer-facing roles. Optimize your resume for ATS by including keywords from the job description. Avoid generic statements; focus on quantifiable achievements and relevant experiences. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro Tip: Avoid including irrelevant work experience that does not relate to customer success. How to Apply for Customer Success Manager at Reo.Dev Apply Now — Reo.Dev Visit the application portal and create an account. Upload your resume in PDF format, ensuring it is tailored for the role. Fill out the application form with accurate personal and educational details. After submission, expect a confirmation email regarding your application status. Use the application portal to track the status of your application. Applications reviewed on a rolling basis — early submission recommended. Apply Now — Reo.Dev NexisGrow.com does not charge any fees for job applications. Reo.Dev Reo.Dev was founded in 2020 and is headquartered in Bengaluru, Karnataka . With a focus on transforming customer success in the SaaS industry , the company has quickly scaled its operations, serving clients across multiple regions. As of now, Reo.Dev has grown to employ over 150 professionals, establishing a significant presence in the developer-tool ecosystem. The core offerings of Reo.Dev include innovative solutions such as Customer Success Platform and Onboarding Toolkit , designed to enhance customer engagement and streamline processes. These products leverage advanced analytics to improve account management and renewals, making them essential for enterprise growth. The focus on the developer-tool ecosystem sets Reo.Dev apart in the competitive landscape. Reo.Dev has cultivated a collaborative culture that emphasizes employee growth and development. The company has received positive reviews on Glassdoor, reflecting its commitment to fostering a supportive work environment. Additionally, Reo.Dev has been recognized for its employee training programs, which equip team members with the skills necessary for success in the SaaS industry . Recently, Reo.Dev secured a Series A funding round, which will enable the company to expand into new markets and enhance its product offerings. This funding is a testament to the company’s innovative approach and its potential for growth within the customer success sector. The investment will also support the development of new technologies aimed at improving customer onboarding experiences. For freshers looking to launch their careers in the Non-Tech sector, Reo.Dev serves as an excellent platform. The company offers hands-on experience in customer success and provides exposure to the SaaS landscape . With a focus on mentorship and skill development, new employees can quickly adapt and thrive in their roles. Company Details Industry Non-Tech Location Bengaluru, Karnataka, India Connect With Us Careers Apply Now Website 🔗 jobs.ashbyhq.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Customer Success Manager at Reo.Dev? Eligibility Tap to expand + Answer Candidates with MBA preferred and 0-2 years experience are eligible. Eligible batches: 2022, 2023, 2024, 2025. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: customer success, account management, customer onboarding, renewals, enterprise growth. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹8–₹14 LPA. Final offer depends on skills, experience, and interview performance. ? What is the interview process at Reo.Dev? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: customer success, account management, customer onboarding, renewals, enterprise growth. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Customer Success Manager interview? Preparation Tap to expand + Answer (1) Core concepts of customer success, account management, customer onboarding, renewals, enterprise growth, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) Reo.Dev research, (5) Clear communication. ? What is the work culture like at Reo.Dev? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Bengaluru Browse all Non-Tech jobs More jobs at Reo.Dev Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. 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