📋 Job Details at a Glance 📍 Location Remote — India 🏢 Company Pulse Labs 👥 Experience 2+ years 🎓 Qualification Bachelor's degree 📅 Eligible Batch 2023, 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary ₹4.0 – ₹7.5 LPA (Pro-rata contract rate depending on weekly hours and experience) 🏢 Industry Non-Tech 🛠 Key Skills customer support technical helpdesk audio/video quality assurance ticketing tools HubSpot Jira Trello Support & Success Specialist at Pulse Labs — Full Details & How to Apply Pulse Labs is seeking a Support & Success Specialist for a remote role in India that offers freshers a unique chance to work with advanced ticketing tools like HubSpot and Jira . This position is designed to enhance user experience through technical support and quality assurance, making it a pivotal role in the company’s operations. The demand for customer support specialists in the non-tech industry is on the rise, particularly in remote roles that focus on enhancing user satisfaction. As companies increasingly prioritize customer experience, the role of a Support & Success Specialist becomes crucial. This position at Pulse Labs not only addresses immediate technical issues but also contributes to long-term user satisfaction, making it an essential part of the organization’s growth strategy. Founded in 2017 , Pulse Labs has rapidly expanded its team to over 200 employees , focusing on audio/video quality assurance and user support. The company’s commitment to innovation and quality sets it apart in the non-tech sector, making it an attractive employer for those looking to build a career in customer success. With a culture that values employee growth and development, Pulse Labs is dedicated to fostering a supportive work environment. This role is ideal for 2023, 2024, 2025, 2026 graduates with a Bachelor's degree and 2+ years experience in customer support or technical helpdesk roles. The salary for this position ranges from ₹4.0 – ₹7.5 LPA (Pro-rata contract rate depending on weekly hours and experience) , making it a competitive opportunity in the market. As a Support & Success Specialist, you will gain hands-on experience with essential skills such as customer support , technical helpdesk , audio/video quality assurance , and proficiency in ticketing tools like HubSpot , Jira , and Trello . This role not only opens doors to various career paths in customer success but also provides a solid foundation for advancement into managerial positions within the company. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The Support & Success Specialist at Pulse Labs is dedicated to enhancing user satisfaction by providing exceptional support and ensuring high-quality multimedia submissions through rigorous quality assurance processes. Manage user support tickets using HubSpot , ensuring timely resolution of customer inquiries and maintaining a high level of service quality. Conduct audio/video quality assurance checks to maintain high standards in multimedia submissions, requiring meticulous attention to detail. Collaborate with product and engineering teams to troubleshoot technical issues reported by users, leveraging technical helpdesk experience. Analyze ticket resolution metrics to identify trends and improve support processes, enhancing overall customer satisfaction. Develop user guides and FAQs to enhance customer self-service options, utilizing strong written communication skills. Document technical issues and resolutions to build a knowledge base for future reference, ensuring efficient support operations. Provide direct support to users, addressing their technical concerns and ensuring a smooth user experience through effective communication. This role fosters an ownership culture, allowing you to make a direct impact on user satisfaction and operational efficiency at Pulse Labs . Required Skills & Technical Competencies The ideal candidate for the Support & Success Specialist role possesses a robust skill profile that combines technical expertise with strong interpersonal abilities to effectively support users. Technical Skills Customer support — intermediate — essential for resolving user inquiries effectively, requiring at least 2 years of experience. Technical helpdesk — intermediate — critical for troubleshooting end-user device issues in a timely manner. Audio/video quality assurance — intermediate — necessary for reviewing multimedia submissions, requiring high attention to detail. HubSpot — intermediate — vital for managing workflows and tracking support requests efficiently. Jira — intermediate — used for tracking technical issues and collaborating with engineering teams on resolutions. Trello — intermediate — utilized for organizing tasks and managing support workflows effectively. Soft Skills & Professional Competencies Excellent written communication skills — important for clear interaction with users and team members. Strong verbal communication skills — essential for effectively conveying technical information to non-technical users. Attention to detail — crucial for conducting audio/video quality assurance checks accurately. Problem-solving skills — necessary for troubleshooting and resolving technical issues efficiently. Good to Have (Bonus Skills) Experience with data analysis tools — enhances the ability to track and improve support metrics. Familiarity with remote collaboration tools — aids in effective communication within a distributed team. Knowledge of multimedia production processes — provides a deeper understanding of the quality assurance role. When showcasing these skills in your resume or interview, emphasize specific examples of how you have successfully utilized them in past roles. Eligibility Criteria This role is designed for candidates who possess a strong foundation in customer support and technical skills, ready to contribute to user success at Pulse Labs . Bachelor's degree in any customer-centric or technical field is required to ensure a foundational understanding of user support. Eligible batches include 2023, 2024, 2025, and 2026 , allowing fresh graduates to apply for this role. At least 2 years of experience in customer success or a related field, with a focus on technical support. Minimum academic performance of 60% is preferred to demonstrate commitment and capability. Portfolio or internship experience in customer support or technical roles will be advantageous. Documentation & Portfolio Requirements Submit your resume in a clear format, including your educational background, relevant experience, and any projects or internships that showcase your skills in customer support. Highlight your specific contributions in previous roles to demonstrate your impact and readiness for the Support & Success Specialist position at Pulse Labs . Salary for Support & Success Specialist at Pulse Labs 💰 Compensation ₹4.0 – ₹7.5 LPA (Pro-rata contract rate depending on weekly hours and experience) The advertised compensation for the Support & Success Specialist role at Pulse Labs is ₹4.0 – ₹7.5 LPA (Pro-rata contract rate depending on weekly hours and experience) . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Selection Process at Pulse Labs The selection process at Pulse Labs is designed to identify candidates who excel in customer support and technical troubleshooting, ensuring a strong fit for the team. 1 Online Assessment — 60 minutes — tests customer support and technical troubleshooting skills. 2 Technical Interview — focuses on audio/video quality assurance, ticketing tools, and problem-solving. 3 Behavioral Interview — assesses cultural fit and communication skills through situational questions. 4 HR Interview — discusses offer details and company culture, typically within a week of the last round. Topic-wise Preparation Guide Round 1: Online Assessment Customer support fundamentals — understanding user needs and effective communication — Khan Academy Technical troubleshooting — common issues and resolution strategies — GeeksForGeeks Audio/video quality standards — key metrics and assessment techniques — YouTube Ticketing systems — how to navigate and manage support requests — W3Schools Round 2: Technical Interview HubSpot functionalities — specific features relevant to customer support — HubSpot Jira project management — understanding workflows and issue tracking — Jira Audio/video quality assurance techniques — detailed review processes — freeCodeCamp Problem-solving strategies — approaches to troubleshooting technical issues — HackerRank Collaboration tools — effective use of Trello for team coordination — Trello Round 3: Behavioral Interview Behavioral questions using the STAR method — preparing for situational responses — MindTools Conflict resolution scenarios — handling difficult customer interactions — Coursera Technical deep-dive on audio/video quality assurance processes — practical examples — YouTube Timeline & Expectations The application to offer timeline typically spans 2-4 weeks , depending on the number of candidates and scheduling. Prepare thoroughly for each round, as Pulse Labs values both technical skills and cultural fit. Expected Interview Questions for Support & Success Specialist at Pulse Labs These questions are based on the role's actual tech stack and responsibilities. Technical Questions How do you use HubSpot to manage customer support tickets? What steps would you take to troubleshoot a video playback issue? Can you explain the audio/video quality assurance process? How do you prioritize multiple support tickets? What metrics would you track to measure support effectiveness? Describe your experience with Jira in managing support workflows. Behavioral Questions Describe a time you resolved a difficult customer issue. How do you handle stress during peak support times? Give an example of a successful team collaboration. What motivates you to provide excellent customer service? Role-Specific Questions What do you think is the most important aspect of user support? How would you ensure high-quality multimedia submissions? Describe your approach to documenting technical issues. Structure your answers using the STAR method to clearly demonstrate your thought process and outcomes. Resume Tailoring & ATS Keywords for Support & Success Specialist Optimizing your resume for ATS is crucial for this role to ensure it passes initial screenings. ATS Keywords to Include customer support technical helpdesk audio/video quality assurance ticketing tools HubSpot Jira Trello problem-solving communication skills user experience multimedia testing collaboration Resume Tips for This Role Highlight your experience with customer support roles, focusing on specific tools used. Emphasize technical troubleshooting skills relevant to the job description. Include any projects or internships related to audio/video quality assurance. Optimize for ATS by using keywords from the job description. Avoid including unrelated work experience that does not demonstrate relevant skills. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Do not include generic skills or unrelated job experiences that do not align with the role. About Pulse Labs Founded in 2017 , Pulse Labs has rapidly expanded to include over 200 employees , with its headquarters located in Seattle, USA . The company has established a significant remote workforce in India , reflecting its commitment to a global operational footprint. Specializing in audio/video quality assurance and user support, Pulse Labs provides essential services that enhance multimedia experiences. Their innovative platforms ensure that clients receive top-notch technical assistance and quality checks, making them a trusted partner in the industry. Pulse Labs has garnered positive reviews on Glassdoor, highlighting its inclusive culture and dedication to employee development . The company actively promotes various programs that foster growth, ensuring that employees feel valued and supported in their career journeys. Recently, Pulse Labs secured a $10 million funding round aimed at expanding its services and enhancing its technology capabilities. This investment indicates strong growth potential and a commitment to staying at the forefront of the audio/video quality assurance sector. For freshers in the Non-Tech field, Pulse Labs offers a unique opportunity to gain valuable experience in customer support and technical troubleshooting. The company's focus on employee growth and innovation makes it an ideal launchpad for building a successful career. Why Join Pulse Labs as Support & Success Specialist? Joining Pulse Labs as a Support & Success Specialist provides a unique chance to develop specialized skills in a growing industry. The role emphasizes hands-on experience, particularly in customer support and technical troubleshooting. HubSpot Proficiency — Learn to effectively manage customer support tickets using HubSpot, a critical tool in enhancing customer success. Audio/Video Quality Assurance — Gain hands-on experience in a niche skill set that significantly boosts employability across various sectors. Career Advancement — After 1-2 years, potential career paths include roles such as Customer Success Manager or Technical Support Lead, offering clear growth trajectories. Collaborative Culture — Engage in a work environment that encourages team members to share ideas and solutions, fostering innovation and teamwork. Remote Work Flexibility — Enjoy the benefits of remote work, allowing for a better work-life balance while being able to work from anywhere in India . According to NexisGrow.com, the role of a Support & Success Specialist at Pulse Labs offers a solid foundation for a rewarding career in customer support, particularly in a company that values employee growth and innovation. Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Support & Success Specialist at Pulse Labs? Eligibility Tap to expand + Answer Candidates with Bachelor's degree and 2+ years experience are eligible. Eligible batches: 2023, 2024, 2025, 2026. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: customer support, technical helpdesk, audio/video quality assurance, ticketing tools, HubSpot. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹4.0 – ₹7.5 LPA (Pro-rata contract rate depending on weekly hours and experience). Final offer depends on skills, experience, and interview performance. ? What is the interview process at Pulse Labs? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: customer support, technical helpdesk, audio/video quality assurance, ticketing tools, HubSpot. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Support & Success Specialist interview? Preparation Tap to expand + Answer (1) Core concepts of customer support, technical helpdesk, audio/video quality assurance, ticketing tools, HubSpot, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) Pulse Labs research, (5) Clear communication. ? What is the work culture like at Pulse Labs? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Remote — India Browse all Non-Tech jobs Latest Fresher jobs More jobs at Pulse Labs Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com