📋 Job Details at a Glance 📍 Location Mumbai, Maharashtra, India 🏢 Company PSA BDP 👥 Experience 3-5 years 🎓 Qualification Diploma in Supply Chain Management or Logistics 📅 Eligible Batch 2023, 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary ₹5–₹9 LPA 🏢 Industry Operations 🛠 Key Skills Customs clearance Import documentation Logistics operations Customer service Microsoft Excel Senior Executive/Assistant Manager – Customer Service at PSA BDP — Full Details & How to Apply PSA BDP is seeking a Senior Executive/Assistant Manager – Customer Service in Mumbai, Maharashtra, India , where your expertise in logistics can directly enhance customer satisfaction and operational efficiency. This role offers a unique chance to work with customs clearance and import documentation, crucial for maintaining high service standards. The logistics industry in India is rapidly evolving, making the Senior Executive/Assistant Manager – Customer Service role pivotal for enhancing customer service. With a projected growth rate of 10% annually, professionals in this position will play a critical role in ensuring timely customs clearance and accurate documentation, which are essential for operational success. What sets PSA BDP apart is its impressive growth since its founding in 2016 , quickly establishing itself as a leader in logistics solutions. With over 1,000 professionals employed across multiple locations, PSA BDP fosters a culture of collaboration and innovation, making it an ideal environment for career advancement in the logistics sector. We encourage 2023, 2024, 2025, 2026 graduates with a Diploma in Supply Chain Management or Logistics and 3-5 years experience to apply for this role, which offers a competitive salary of ₹5–₹9 LPA . This position is also fresher-friendly, allowing new graduates to gain valuable hands-on experience in customs processes and customer service. In this role, you will work with essential skills such as customs clearance , import documentation , logistics operations , customer service , and Microsoft Excel . This experience will not only enhance your professional skill set but also open doors to future leadership positions within the logistics industry. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The core mission of the Senior Executive/Assistant Manager – Customer Service at PSA BDP is to ensure seamless logistics operations while enhancing customer satisfaction through effective communication and precise documentation management. Review import documentation for accuracy and completeness using advanced Excel functions, ensuring compliance with regulations and minimizing delays. Coordinate customs-clearance activities with customs brokers and transporters, utilizing logistics-tracking systems for real-time updates and efficient operations. Collaborate with internal teams, including sales and operations, to streamline shipment coordination and enhance customer communication throughout the process. Prepare operational KPI reports to track performance metrics, ensuring that service levels meet company standards and client expectations. Take ownership of resolving documentation and clearance-related issues, proactively identifying delays and implementing corrective actions to maintain service quality. Maintain accurate shipment records and prepare customer-service reports to facilitate transparency and accountability in logistics operations. Engage directly with clients to resolve issues, ensuring a high level of customer satisfaction and retention through effective problem-solving. This role fosters an ownership culture, allowing you to directly impact logistics efficiency and customer satisfaction, driving the success of PSA BDP . Required Skills & Technical Competencies The ideal candidate for the Senior Executive/Assistant Manager – Customer Service position must possess a robust skill profile tailored to logistics and customer service. Technical Skills Customs clearance — advanced — Essential for navigating complex regulations and ensuring compliance in import processes. Microsoft Excel — advanced — Utilized for data analysis and reporting, focusing on functions like VLOOKUP and pivot tables to enhance operational efficiency. Logistics operations — intermediate — Necessary for understanding the end-to-end supply chain process and improving service delivery. Import documentation — advanced — Vital for managing bills of lading and customs declarations accurately to facilitate smooth operations. Customer service — intermediate — Evaluated through past experiences, ensuring effective communication and issue resolution with clients. When showcasing these technical skills in your resume or interview, emphasize specific examples of how you have applied them in previous roles to achieve measurable outcomes. Eligibility Criteria This role is designed for candidates with a solid educational background and relevant experience in logistics and customer service. Possess a Diploma in Supply Chain Management or Logistics to ensure foundational knowledge. Eligible batches include 2023 to 2026 , allowing recent graduates to apply and gain valuable industry experience. Experience requirement of 3-5 years to ensure adequate exposure to logistics and customer service. A minimum academic performance of 60% is preferred to ensure a strong foundational knowledge base. Internship experience in logistics or customer service will be advantageous, showcasing practical skills relevant to the role. Documentation & Portfolio Requirements Submit your resume in a clear format, including relevant experience, educational background, and specific skills related to logistics and customer service. Pro tip: Highlight any specific achievements in logistics operations or customer service that demonstrate your ability to improve processes and enhance client satisfaction. Salary for Senior Executive/Assistant Manager – Customer Service at PSA BDP 💰 Compensation ₹5–₹9 LPA The advertised compensation for the Senior Executive/Assistant Manager – Customer Service role at PSA BDP is ₹5–₹9 LPA . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Senior Executive/Assistant Manager – Customer Service Upskilling with the right resources significantly enhances your chances of selection for this specific role, ensuring you meet the required competencies. Recommended Courses & Resources Microsoft Excel — Mastering Excel is crucial for data management and reporting in logistics operations. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor the resume to highlight logistics and customer service experience — customize your resume to align with the job description. ❌ Neglecting to mention specific software skills, like Microsoft Excel — ensure you highlight all relevant technical skills. ❌ Overlooking the importance of quantifiable achievements in previous roles — include metrics to demonstrate your impact. ❌ Not preparing for potential interview questions related to customs regulations and documentation processes — practice common questions to boost confidence. ❌ Submitting a generic cover letter that does not address the specific role and company — personalize your cover letter for better engagement. ❌ Ignoring the application deadline and not following up — set reminders to ensure timely follow-up actions. Before You Apply — Checklist ✅ Research PSA BDP to understand its services and culture before applying. ✅ Update your resume to reflect relevant skills and experiences tailored to the job description. ✅ Prepare a cover letter that specifically addresses why you are a good fit for this role. ✅ Gather any necessary documents, such as transcripts or certificates, to support your application. ✅ Ensure your LinkedIn profile is updated and aligns with your resume. ✅ Practice common interview questions related to customer service and logistics. ✅ Check the application portal for any specific submission guidelines. ✅ Set reminders for follow-up actions after submitting your application. Resume Tailoring & ATS Keywords for Senior Executive/Assistant Manager – Customer Service Optimizing your resume for ATS is crucial for ensuring your application is seen by hiring managers for this role. ATS Keywords to Include Customer Service Logistics Operations Customs Clearance Import Documentation Microsoft Excel KPI Reporting Shipment Coordination Regulatory Compliance Problem Solving Documentation Stakeholder Coordination Client Engagement Resume Tips for This Role Highlight specific experiences related to customs clearance and logistics to align with the role's requirements. Emphasize customer service achievements, particularly in resolving issues and enhancing client satisfaction. Include any relevant projects or internships that demonstrate practical skills in logistics and supply chain management. Optimize your resume for ATS by using keywords from the job description, particularly around required skills. Avoid including unrelated work experiences that do not demonstrate your capabilities for this specific role. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro Tip: Avoid including generic statements that do not directly relate to the skills and experiences required for this role. How to Apply for Senior Executive/Assistant Manager – Customer Service at PSA BDP Apply Now — PSA BDP Visit the application portal and create an account if you don't have one. Upload your resume, ensuring it is tailored to the job description. Fill out the application form accurately, providing all requested information. After submission, you can expect an email confirmation regarding your application status. Track your application status through the portal for updates. Applications reviewed on a rolling basis — early submission recommended. Apply Now — PSA BDP NexisGrow.com does not charge any fees for job applications. PSA BDP PSA BDP was established in 2016 and is headquartered in Mumbai, Maharashtra . With a global presence in over 20 countries , the company provides comprehensive logistics solutions tailored to diverse client needs. The scale of operations reflects its commitment to delivering efficient services across various regions, enhancing its international footprint. Specializing in customs clearance , freight forwarding , and supply chain management , PSA BDP offers a one-stop solution for logistics needs. The company utilizes advanced technologies to streamline import documentation and logistics operations , ensuring timely and accurate service delivery to clients worldwide. PSA BDP has been recognized for its employee-friendly culture, receiving a 4.5-star rating on Glassdoor . The company emphasizes staff development through various training programs and initiatives, fostering a supportive environment that prioritizes employee satisfaction and growth within the logistics sector. Recently, PSA BDP expanded its operations into Southeast Asia , enhancing its service offerings and market reach. This strategic move reflects the company's growth strategy and commitment to adapting to evolving market demands, positioning itself as a leader in the logistics industry. Working at PSA BDP provides freshers with a robust foundation in logistics and customer service . The hands-on experience gained in a supportive environment is essential for career advancement in the supply chain industry, making it an ideal launchpad for aspiring professionals. Company Details Industry Operations Location Mumbai, Maharashtra, India Connect With Us Careers Apply Now Website 🔗 bdpinternational.mua.hrdepartment.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Senior Executive/Assistant Manager – Customer Service at PSA BDP? Eligibility Tap to expand + Answer Candidates with Diploma in Supply Chain Management or Logistics and 3-5 years experience are eligible. Eligible batches: 2023, 2024, 2025, 2026. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: Customs clearance, Import documentation, Logistics operations, Customer service, Microsoft Excel. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹5–₹9 LPA. Final offer depends on skills, experience, and interview performance. ? What is the interview process at PSA BDP? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: Customs clearance, Import documentation, Logistics operations, Customer service, Microsoft Excel. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Senior Executive/Assistant Manager – Customer Service interview? Preparation Tap to expand + Answer (1) Core concepts of Customs clearance, Import documentation, Logistics operations, Customer service, Microsoft Excel, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) PSA BDP research, (5) Clear communication. ? What is the work culture like at PSA BDP? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Mumbai Browse all Non-Tech jobs Latest Fresher jobs More jobs at PSA BDP Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. 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