📋 Job Details at a Glance 📍 Location Bengaluru, Karnataka, India 🏢 Company project44 👥 Experience 5+ years 🎓 Qualification Any Graduate 📅 Eligible Batch 2023, 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary ₹18–28 LPA* 🏢 Industry Supply Chain 🛠 Key Skills Customer Success Supply Chain SaaS Enterprise Accounts Salesforce Jira Zendesk Claude AI Senior Customer Success Manager at project44 — Full Details & How to Apply project44 is seeking a Senior Customer Success Manager in Bengaluru, Karnataka, India to enhance customer satisfaction in the supply chain sector. With a competitive salary range of ₹18–28 LPA* , this role offers significant career growth potential. The demand for Senior Customer Success Manager jobs in the supply chain industry is rising as companies increasingly focus on customer retention and satisfaction. This role is pivotal for project44 , which is recognized for its innovative supply chain visibility solutions, directly impacting customer retention rates critical for the company's growth strategy in the SaaS market. Founded in 2014 , project44 has grown to over 300 employees and is known for delivering exceptional customer experiences. The company’s culture fosters innovation and collaboration, making it an ideal environment for a Senior Customer Success Manager to thrive and contribute meaningfully. We encourage 2023, 2024, 2025, 2026 graduates and Any Graduate with 5+ years experience to apply. This position not only offers a competitive salary of ₹18–28 LPA* but also provides a platform to build a robust career in customer success. In this role, you will gain exposure to advanced tools like Salesforce , Jira , Zendesk , and Claude AI , setting you apart in the competitive job market. The skills acquired here will open doors to various career paths, enhancing your professional trajectory in the growing field of customer success. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The Senior Customer Success Manager at project44 is pivotal in ensuring clients successfully implement and utilize our supply chain solutions, enhancing overall customer satisfaction and retention. Lead customer onboarding processes, utilizing Salesforce to ensure successful implementation of project44 's solutions tailored to client needs. Utilize Jira for tracking customer issues, ensuring timely resolution and enhancing customer satisfaction through effective issue management. Collaborate with product and engineering teams to relay customer feedback, driving improvements in service delivery based on real user experiences. Analyze customer data using performance metrics to identify trends, informing strategic decisions that enhance customer engagement. Take ownership of customer accounts, proactively addressing concerns and fostering long-term relationships through consistent communication. Document customer interactions and feedback in Zendesk , ensuring clear communication across teams and maintaining a comprehensive support history. Serve as the primary point of contact for enterprise accounts, resolving client issues and enhancing user experience through dedicated support. This role embodies an ownership culture, directly impacting customer success and fostering long-term partnerships that drive business growth. Required Skills & Technical Competencies The ideal candidate must possess a robust skill set tailored to customer success in a SaaS environment, particularly within the supply chain sector. Technical Skills Customer Success — advanced — crucial for maintaining high retention rates and ensuring customer satisfaction in a SaaS environment. Supply Chain Knowledge — intermediate — understanding supply chain dynamics is essential for addressing customer needs effectively. Salesforce — advanced — daily use of Salesforce for managing customer relationships and tracking interactions is essential. Jira — intermediate — used for issue tracking and project management to streamline customer support processes. Zendesk — intermediate — vital for managing customer inquiries and support tickets efficiently. When showcasing these technical skills in your resume or interview, emphasize specific experiences and metrics that demonstrate your proficiency and impact. Eligibility Criteria This role is designed for graduates with a strong foundation in customer success and relevant experience in the supply chain industry. Any graduate is eligible, as diverse educational backgrounds can bring unique perspectives to customer success. Candidates from the 2023 , 2024 , 2025 , and 2026 batches are encouraged to apply, providing fresh insights into customer engagement. A minimum of 5+ years of experience is required, ensuring candidates have a solid foundation in customer success strategies. A minimum academic performance of 60% is preferred to ensure a strong understanding of business principles. Internship experience in customer success or related fields will be advantageous for this role. Documentation & Portfolio Requirements Submit your resume in PDF format, including a summary of relevant experiences, technical skills, and any notable achievements in customer success. Pro tip: Highlight specific metrics or outcomes from your previous roles that demonstrate your impact on customer satisfaction and retention. Salary for Senior Customer Success Manager at project44 💰 Compensation ₹18–28 LPA* The advertised compensation for the Senior Customer Success Manager role at project44 is ₹18–28 LPA* . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Senior Customer Success Manager Upskilling with the right resources significantly enhances your chances of selection for this role by equipping you with essential skills and knowledge. Recommended Courses & Resources Zendesk — Mastering this tool is crucial for managing customer interactions effectively. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor the resume to the specific skills and responsibilities listed in the job description. — Customize your resume for each application. ❌ Underestimating the importance of customer success metrics in previous roles. — Highlight measurable achievements. ❌ Neglecting to showcase experience with relevant tools like Salesforce or Jira. — Include specific tools in your resume. ❌ Using vague language instead of specific achievements and contributions. — Be precise and quantifiable. ❌ Omitting relevant internships or projects that demonstrate applicable skills. — Include all relevant experiences. ❌ Not preparing for interviews by researching project44's products and market position. — Conduct thorough research before interviews. Before You Apply — Checklist ✅ Research project44's recent developments and customer success initiatives. ✅ Tailor your resume to highlight relevant skills and experiences. ✅ Prepare a cover letter that addresses why you are a good fit for this role. ✅ Gather references who can speak to your customer success experience. ✅ Ensure your LinkedIn profile is updated and aligns with your resume. ✅ Practice common interview questions related to customer success. ✅ Review the application process on the project44 portal. ✅ Submit your application before the deadline. Resume Tailoring & ATS Keywords for Senior Customer Success Manager Optimizing your resume for ATS is crucial for ensuring it gets noticed for this role. ATS Keywords to Include Customer Success Supply Chain SaaS Salesforce Jira Zendesk Enterprise Accounts Claude AI Client Relations Performance Metrics Onboarding Problem Solving Resume Tips for This Role Highlight specific customer success achievements and metrics to demonstrate impact. Emphasize experience with SaaS platforms and customer engagement strategies. Include relevant projects or internships that showcase your skills in customer success. Optimize your resume for ATS by including keywords from the job description. Avoid generic statements; focus on quantifiable results and specific tools used. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro tip: Avoid including vague statements that do not clearly demonstrate your contributions and achievements in previous roles. How to Apply for Senior Customer Success Manager at project44 Apply Now — project44 Visit the project44 application portal and create an account. Upload your resume, ensuring it is tailored to the job description. Fill out the application form with accurate and relevant information. After submission, expect a confirmation email regarding your application status. You can track your application progress through the portal. Applications reviewed on a rolling basis — early submission recommended. Apply Now — project44 NexisGrow.com does not charge any fees for job applications. project44 project44 was founded in 2014 and is headquartered in Chicago , with a significant operational base in Bengaluru, Karnataka, India . The company has rapidly expanded its global footprint, now serving over 1,000 customers across various industries. With a focus on supply chain visibility, project44 has established itself as a leader in the sector. The core offering of project44 is its advanced SaaS platform, which provides real-time visibility into supply chain operations. Key products include project44 Visibility and project44 Connect , designed to enhance efficiency and transparency for enterprise accounts. The integration of technologies like Claude AI further elevates the platform's capabilities. project44 has received high ratings on Glassdoor, reflecting a positive work culture and employee satisfaction. The company actively promotes employee engagement through various programs, including professional development and wellness initiatives. In 2022 , project44 was recognized as one of the best workplaces in technology by the Great Place to Work Institute. Recently, project44 secured $100 million in funding to expand its global footprint and enhance its technology offerings. This investment will allow the company to innovate further and improve its service delivery. Additionally, project44 is focusing on expanding its presence in Europe and Asia, aiming to capture a larger market share. For freshers in Supply Chain, project44 offers a unique career launchpad. The company’s commitment to innovation and technology provides an environment where new talent can thrive. With access to cutting-edge tools and mentorship from industry experts, employees can expect rapid career advancement and skill development. Company Details Industry Supply Chain Location Bengaluru, Karnataka, India Connect With Us Careers Apply Now Website 🔗 job-boards.greenhouse.io Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Senior Customer Success Manager at project44? Eligibility Tap to expand + Answer Candidates with Any Graduate and 5+ years experience are eligible. Eligible batches: 2023, 2024, 2025, 2026. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: Customer Success, Supply Chain, SaaS, Enterprise Accounts, Salesforce. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹18–28 LPA*. Final offer depends on skills, experience, and interview performance. ? What is the interview process at project44? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: Customer Success, Supply Chain, SaaS, Enterprise Accounts, Salesforce. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Senior Customer Success Manager interview? Preparation Tap to expand + Answer (1) Core concepts of Customer Success, Supply Chain, SaaS, Enterprise Accounts, Salesforce, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) project44 research, (5) Clear communication. ? What is the work culture like at project44? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Bengaluru Browse all Non-Tech jobs Latest Fresher jobs More jobs at project44 Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com