📋 Job Details at a Glance 📍 Location Mohali, Punjab 🏢 Company Percepta 👥 Experience 1+ years 🎓 Qualification High School Diploma / Graduate in any field 📅 Eligible Batch 2023, 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary ₹3.5 – ₹5.5 LPA 🏢 Industry Non-Tech 🛠 Key Skills Customer Support Voice Process Customer Service Representative – English Voice at Percepta — Full Details & How to Apply If you’re looking to kickstart your career in customer service, the role of Customer Service Representative – English Voice at Percepta in Mohali offers a unique opportunity to enhance customer experiences while building a rewarding career in a supportive environment. This position is not just a job; it’s a chance to become a vital part of a company that prioritizes customer satisfaction and employee growth. In today’s customer-centric market, the role of a Customer Service Representative – English Voice is more crucial than ever. With businesses increasingly recognizing the importance of effective communication, professionals in this field are key players in driving brand loyalty and customer retention. As companies strive to meet evolving customer expectations, the demand for skilled representatives continues to rise, making this an ideal time to enter the non-tech industry. What sets Percepta apart as an employer is its unwavering commitment to employee well-being and professional development. With a vibrant workplace culture, Percepta not only provides comprehensive training but also fosters an environment where employees can thrive. The company’s focus on customer experience management ensures that every Customer Service Representative – English Voice plays a pivotal role in shaping customer interactions, making them integral to the company's success. This role is ideal for both freshers and candidates with up to 1 year of experience . If you hold a High School Diploma or are a graduate in any field , and belong to the 2023, 2024, 2025, or 2026 batches, you are encouraged to apply. Percepta recruitment is open to individuals eager to develop essential customer service skills in a supportive environment. By joining Percepta , you will gain invaluable skills such as process coordination , client relationship management , and reporting and communication workflows . These competencies not only enhance your professional profile but also prepare you for future career advancements in the customer service sector. NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting, ensuring you have the most accurate and up-to-date information to apply online for the Customer Service Representative – English Voice position at Percepta . Job Role & Responsibilities As a Customer Service Representative – English Voice at Percepta , you will play a crucial role in enhancing customer satisfaction through effective communication and problem resolution . This position is integral to our commitment to delivering exceptional service and ensuring that every customer interaction is positive and impactful. Engage with customers through voice calls , providing exceptional support and addressing inquiries effectively to enhance customer satisfaction. Utilize CRM tools to document interactions and track customer issues, ensuring seamless follow-up and resolution. Collaborate with cross-functional teams , including sales and technical support, to provide comprehensive solutions to customer queries. Monitor key performance metrics such as call resolution rates and customer feedback to continuously improve service quality. Take ownership of customer issues, demonstrating problem-solving skills and a proactive approach to service delivery. Prepare and maintain accurate documentation of customer interactions and service processes for internal reporting and quality assurance. Identify opportunities for process improvements and contribute innovative ideas to enhance the customer service experience. Participate in regular training sessions to stay updated on product knowledge and customer service best practices. This role fosters an ownership culture where you will be empowered to make decisions that directly impact customer satisfaction and service efficiency, making your contributions vital to the success of Percepta . Required Skills & Technical Competencies The ideal candidate for the Customer Service Representative – English Voice role at Percepta should possess a diverse skill set that includes both technical and interpersonal competencies. These skills are essential for effectively addressing customer needs and ensuring a high level of service quality. Technical Skills CRM Software — proficiency in using customer relationship management tools to track and manage customer interactions. Voice Communication — strong verbal communication skills are essential for effectively engaging with customers and resolving their issues. Documentation Skills — ability to prepare and maintain accurate records of customer interactions and service processes. Data Analysis — familiarity with analyzing customer feedback and performance metrics to improve service quality. Technical Support Knowledge — understanding of basic technical concepts to assist customers with product-related inquiries. Soft Skills & Professional Competencies Empathy — ability to understand customer needs and build rapport through active listening. Patience — maintaining composure and professionalism in challenging customer interactions. Time Management — effectively managing multiple customer inquiries while ensuring timely resolutions. Adaptability — flexibility in adjusting to changing customer needs and service processes. Good to Have (Bonus) Customer Service Certifications — relevant certifications can strengthen your application. Multilingual Skills — proficiency in additional languages can be an asset in diverse customer interactions. Experience with Helpdesk Software — familiarity with tools like Zendesk or Freshdesk is a plus. To effectively showcase these skills in your resume or during an interview for the Customer Service Representative – English Voice position, focus on specific examples that demonstrate your experience and proficiency in customer support and communication. Eligibility Criteria This role is designed for individuals who are eager to start their careers in customer service and possess the necessary educational background and skills. Ideal candidates include both recent graduates and those with some experience in customer support. Candidates must hold a High School Diploma or a graduate degree in any field. Eligible batches include 2023, 2024, 2025, and 2026 graduates. Minimum of 1 year of experience in customer support roles is preferred, but freshers with strong communication skills are also encouraged to apply. No specific CGPA requirement is mentioned, but a strong academic record can enhance the application. Relevant certifications in customer service or communication can strengthen the application. Documentation & Portfolio Requirements Prepare a well-structured resume highlighting your relevant skills and experiences. Include any certifications and consider creating a portfolio showcasing your customer service achievements or projects. Pro Tip: Tailor your resume to emphasize your communication skills and any relevant experience in customer service to improve your application success rate for the Customer Service Representative – English Voice role at Percepta . Salary & Benefits 💰 Compensation ₹3.5 – ₹5.5 LPA The compensation for the Customer Service Representative – English Voice role at Percepta is designed to be competitive within the industry, reflecting the importance of customer service in today's market. The salary for this role ranges from ₹3.5 – ₹5.5 LPA , ensuring that employees are rewarded for their skills and contributions. What Your CTC Could Include Health Insurance — comprehensive coverage for employee and family worth ₹5 lakh annually Flexible Working Hours — options for hybrid work to promote a healthy work-life balance Learning and Development Programs — access to training, certifications, and mentorship for career advancement Transportation Allowance — support for commuting expenses to and from work Performance-Based Bonuses — additional compensation based on individual and team performance Additional Perks & Benefits Meal Benefits — subsidized meals to enhance employee wellness during work hours Annual Learning Budget — up to ₹25,000 per year for certifications, courses, and conferences Employee Wellness Programs — initiatives aimed at promoting mental and physical health Internal Mobility Opportunities — pathways for career growth within the organization Annual Performance Appraisals — structured reviews to discuss career progression and salary adjustments Career Progression & Salary Growth At Percepta , employees can expect regular appraisal cycles, typically occurring annually, with raise percentages aligned with industry standards. The company has a clear promotion timeline, allowing for rapid career advancement for high performers. Employees are encouraged to take advantage of internal mobility options to explore different roles within the organization. NexisGrow.com tip: When negotiating your salary, emphasize your relevant experience and any unique skills that align with the Customer Service Representative role to strengthen your position. Selection Process The hiring philosophy at Percepta focuses on finding candidates who not only possess the necessary skills but also fit well within the company culture. The selection process is designed to evaluate both technical abilities and interpersonal skills essential for a Customer Service Representative – English Voice . 1 Round 1: Application Screening — Initial review of applications to assess qualifications and fit for the role. 2 Round 2: Telephonic Interview — A conversation focusing on your communication skills and previous customer service experience . 3 Round 3: In-Person Interview — Meeting with the hiring manager, including role-specific scenarios and problem-solving exercises . 4 Final Stage: Background Checks — Verification of references and background before extending an offer. What Each Round Tests Round 1 evaluates your qualifications and overall fit for the Customer Service Representative role. Round 2 focuses on your communication skills and relevant experience in customer service. Round 3 assesses your problem-solving abilities and situational responses through role-specific scenarios. Timeline & Expectations The entire selection process typically takes 2-4 weeks from application submission to final offer. Candidates can expect timely communication from Percepta regarding their application status and next steps throughout the process. Interview Prep Tip: Familiarize yourself with common customer service scenarios and practice articulating your responses clearly, as Percepta values effective communication. How to Apply for Customer Service Representative – English Voice at Percepta Apply Now — Percepta Create a Profile — Click the apply button to access the application portal and create your profile. Upload Your Resume — Highlight relevant experience and skills in customer service on your resume. Fill in the Application Form — Complete all required fields accurately to ensure a smooth application process. Track Your Application — Monitor your email for a confirmation regarding your application status. Prepare for Interviews — Be ready to discuss your experience and skills in detail during the interview rounds. Resume & Profile Tips for This Role Highlight Communication Skills — Emphasize your proficiency in verbal and written communication . Showcase Customer Service Experience — Include specific examples of past roles in customer support . Include Relevant Certifications — Mention any certifications related to customer service or communication. Quantify Achievements — Use numbers to showcase your impact in previous roles, such as customer satisfaction scores. To increase your chances, submit your application promptly as applications are reviewed on a rolling basis. Apply Now — Official Link NexisGrow.com does not charge any fees for job applications. Frequently Asked Questions Interview · Role · Salary · Growth ? What are the eligibility criteria for the Customer Service Representative role at Percepta? Eligibility Tap to expand + Answer Candidates must have a High School Diploma or a degree in any field, with eligibility for batches from 2023 to 2026, and 1+ years of experience preferred. ? What is the interview process for the Customer Service Representative role at Percepta? Interview Tap to expand + Answer The interview process includes an initial screening, a telephonic interview, and an in-person interview focusing on customer service scenarios. ? What skills and tools will I need for this role? Skills Tap to expand + Answer Strong verbal communication skills, proficiency in CRM software, and problem-solving abilities are essential for success in this role. ? What is the salary and compensation for this role? Salary Tap to expand + Answer The salary ranges from ₹3.5 to ₹5.5 LPA, with opportunities for performance-based bonuses and career growth. ? Is this role work from home, hybrid, or onsite? Work Mode Tap to expand + Answer This role is primarily onsite in Mohali, with potential for hybrid options depending on company policy. ? What is the career growth path after joining Percepta as a Customer Service Representative? Growth Tap to expand + Answer Career growth includes opportunities for promotions within 6-12 months and potential advancement to supervisory roles in 2-3 years. ? How should I prepare for the Customer Service Representative interview at Percepta? Preparation Tap to expand + Answer Prepare by reviewing common customer service scenarios, practicing communication skills, and understanding the company's values. ? How do I apply and what documents are needed? Application Tap to expand + Answer Apply through the official link, providing a resume that highlights relevant experience and skills in customer service. ? Is there a probation period and what does it involve? Probation Tap to expand + Answer Yes, there is typically a probation period of 3-6 months, focusing on performance evaluation and training. ? What is the work culture like at Percepta? Culture Tap to expand + Answer Percepta fosters a collaborative and inclusive work culture, emphasizing employee development and teamwork. Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com