📋 Job Details at a Glance 📍 Location Guwahati, Assam 🏢 Company Percepta 👥 Experience 0-2 years 🎓 Qualification Any Graduate 📅 Eligible Batch 2023, 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary Not Disclosed 🏢 Industry Non-Tech 🛠 Key Skills Chat Support Email Support Social Media Communication Customer Service Chat Customer Service Representative at Percepta — Full Details & How to Apply In the heart of Guwahati, Assam , Percepta is on the lookout for a dedicated Chat Customer Service Representative to enhance customer interactions. This role is perfect for fresh graduates eager to kickstart their careers in a fast-growing startup environment. As a vital part of the customer service team, you will play a crucial role in shaping customer experiences and fostering brand loyalty. In today's fast-paced market, exceptional customer service is not just a luxury but a necessity. The demand for Chat Customer Service Representative jobs is surging as businesses recognize that customer satisfaction directly correlates with retention and loyalty. This role is pivotal for Percepta's success, as it allows you to engage with clients through various channels, ensuring that their needs are met promptly and effectively. With the rise of digital communication, the ability to provide excellent chat support is more relevant than ever, making this position a cornerstone in the non-tech industry. What makes Percepta stand out as an employer is its unwavering commitment to employee development and a supportive work culture. The company fosters an environment where Chat Customer Service Representatives can thrive, offering comprehensive training programs designed to equip you with the necessary skills for success. This focus on growth not only enhances your capabilities but also contributes to a positive workplace atmosphere, making Percepta an ideal place for customer service professionals to flourish. This opportunity is particularly suited for freshers and candidates with up to 2 years of experience . If you hold a degree in any field, including B.Tech or MCA , and are part of the 2023, 2024, 2025, or 2026 graduating classes, you are encouraged to apply. With no prior experience required, this role serves as an excellent entry point into the customer service sector, allowing you to build a solid foundation for your career. As a Chat Customer Service Representative at Percepta , you will gain invaluable skills that are essential in today’s job market. You will learn about process coordination , client relationship management , and reporting and communication workflows . These competencies will not only enhance your professional profile but also prepare you for future career advancements within the company or the broader industry. NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting, ensuring you have the most accurate and up-to-date information. If you are ready to embark on a rewarding career journey, don't miss out on this chance to apply online and join the dedicated team at Percepta . Job Role & Responsibilities The role of a Chat Customer Service Representative at Percepta is crucial for enhancing customer satisfaction and loyalty. As the first point of contact, you will engage with customers through various digital channels, ensuring their inquiries are addressed promptly and effectively. Engage with customers through chat and email , providing timely and accurate responses to inquiries, enhancing the customer experience. Utilize customer support tools and CRM software to track interactions and resolve issues efficiently, ensuring seamless communication. Collaborate with cross-functional teams , including sales and technical support, to address customer needs and improve service delivery. Monitor customer interactions and gather feedback to identify trends, contributing to service improvements and operational efficiency. Take ownership of customer issues, ensuring they are resolved promptly and effectively, fostering trust and loyalty. Document customer interactions and maintain accurate records, ensuring compliance with company policies and standards. Proactively identify opportunities for process improvements and suggest innovative solutions to enhance service delivery. Participate in training sessions to stay updated on product knowledge and customer service best practices. Assist in developing FAQs and knowledge base articles to empower customers with self-service options. This role embodies an ownership culture where you will have a direct impact on customer satisfaction and operational efficiency, making your contributions vital to the success of Percepta . Required Skills & Technical Competencies The ideal candidate for the Chat Customer Service Representative position at Percepta should possess a diverse skill set tailored to customer engagement and support. This role demands proficiency in both technical and soft skills to ensure a seamless customer experience. Technical Skills Chat Support — essential for quick and effective communication with customers, enhancing their experience. Email Support — crucial for managing customer inquiries, ensuring clarity and professionalism in all written communications. Social Media Communication — intermediate skills required for engaging customers on various platforms. CRM Tools (e.g., Zendesk , Salesforce ) — familiarity with these tools is advantageous for streamlining customer interactions. Data Entry — accuracy in maintaining customer records and documentation is vital for compliance. Feedback Analysis — ability to monitor customer interactions and gather insights for service improvements. Soft Skills & Professional Competencies Empathy — vital for understanding customer needs and providing effective solutions. Problem-Solving — essential for resolving customer issues efficiently and effectively. Communication Skills — strong verbal and written skills are necessary for clear customer interactions. Time Management — ability to prioritize tasks effectively to meet customer needs promptly. Good to Have (Bonus) Customer Service Certification — demonstrates commitment to the field and enhances your application. Multilingual Skills — proficiency in additional languages can be an asset in diverse customer interactions. Experience with Live Chat Software — familiarity with tools like Intercom or LiveChat is a plus. To effectively showcase these skills in your resume or interview for the Chat Customer Service Representative role at Percepta , highlight relevant experiences, certifications, and any customer service-related projects that demonstrate your competencies. Eligibility Criteria This role is designed for candidates who are eager to start their careers in customer service and possess the necessary qualifications and skills. Percepta welcomes applications from diverse backgrounds, making it an excellent opportunity for fresh graduates. Candidates must hold a degree in any stream, allowing for a diverse range of applicants. Eligible batches include 2023, 2024, 2025, and 2026 graduates. This role is open to both freshers and those with up to 2 years of experience . While there is no strict CGPA requirement, a strong academic record can enhance your application. Relevant certifications in customer service or communication can strengthen your application. Prior internship or hands-on project experience is a strong advantage. Documentation & Portfolio Requirements Prepare a well-structured resume that highlights your educational background, relevant skills, and any customer service experience. If applicable, include links to your GitHub or portfolio showcasing your projects and certifications. Pro Tip: Tailor your resume to emphasize your customer service skills and experiences, and practice common interview questions related to customer interactions to improve your application success rate. Salary & Benefits 💰 Compensation Not Disclosed The compensation philosophy at Percepta emphasizes providing a competitive salary that reflects the value of the Chat Customer Service Representative role. Although specific salary details are not disclosed, the company ensures that its compensation package is aligned with industry standards, promoting employee satisfaction and retention. What Your CTC Could Include Health Insurance — comprehensive coverage for employee and family ensuring peace of mind. Learning and Development Programs — opportunities for training, certifications, and mentorship to foster career growth. Flexible Work Hours — accommodating diverse lifestyles with options for remote work. Performance Bonuses — additional financial rewards based on individual and company performance. Transportation Allowance — support for commuting expenses to enhance work-life balance. Additional Perks & Benefits Meal Vouchers — daily allowances to support your dining needs during work hours. Annual Learning Budget — up to ₹25,000 per year for certifications, courses, and conferences. Employee Assistance Programs — resources for mental health and well-being. Team Building Activities — regular events to foster a collaborative work environment. Internal Mobility Opportunities — pathways for career advancement within the company. Career Progression & Salary Growth At Percepta , employees can expect structured appraisal cycles, typically occurring annually, with raise percentages that are competitive within the industry. The company promotes rapid career advancement through clear promotion timelines and internal mobility, ensuring that hard work is recognized and rewarded. NexisGrow.com tip: When negotiating your salary, emphasize your relevant experience and the value you bring to the Chat Customer Service Representative role. Selection Process The hiring philosophy at Percepta focuses on identifying candidates who not only possess the necessary skills but also align with the company’s culture and values. The selection process is designed to ensure a thorough evaluation of each applicant. 1 Round 1: Application Screening — Initial review of applications to shortlist candidates based on qualifications and skills. 2 Round 2: Virtual Interview — Focus on customer service skills and situational responses to real-world scenarios. 3 Round 3: Final Interview — Assessment of cultural fit and discussion of potential contributions with team leaders. 4 Final Stage: Background Checks — Verification of candidate information followed by an offer letter for successful candidates. What Each Round Tests Round 1 evaluates your qualifications and skills relevant to the Chat Customer Service Representative role. Round 2 assesses your customer service abilities through situational questions. Round 3 focuses on your fit within the team and your potential contributions. Timeline & Expectations The entire selection process typically takes 2-4 weeks from application submission to offer. Candidates can expect timely communication regarding their application status and next steps from Percepta . Interview Prep Tip: Familiarize yourself with common customer service scenarios and practice your responses to demonstrate your problem-solving and communication skills. How to Apply for Chat Customer Service Representative at Percepta Apply Now — Percepta Create Your Profile — Start by registering on the Percepta career portal. Upload Your Resume — Highlight relevant skills and experiences that align with the Chat Customer Service Representative role. Fill Out the Application Form — Ensure all information is accurate and complete. Track Your Application — Monitor your application status through the portal for updates. Prepare for Interviews — Be ready to discuss your customer service experience and skills in detail. Resume & Profile Tips for This Role Highlight Customer Service Experience — Emphasize any previous roles in customer support or service. Showcase Communication Skills — Detail your ability to communicate effectively with customers. Include Problem-Solving Examples — Provide instances where you successfully resolved customer issues. Demonstrate Adaptability — Mention experiences that showcase your ability to handle diverse situations. Apply promptly as positions may fill quickly due to high demand for customer service roles . Apply Now — Official Link NexisGrow.com does not charge any fees for job applications. Frequently Asked Questions Interview · Role · Salary · Growth ? What are the eligibility criteria for the Chat Customer Service Representative role? Eligibility Tap to expand + Answer Candidates must hold any graduate degree and belong to the 2023-2026 batches, with no strict experience requirement. ? What is the interview process for Chat Customer Service Representative at Percepta? Interview Tap to expand + Answer The interview process includes an initial screening, a skills-focused virtual interview, and a final cultural fit interview. ? What skills and tools will I need for this role? Skills Tap to expand + Answer Primary skills include chat and email support, with familiarity in CRM tools like Zendesk being beneficial. ? What is the salary and compensation for this role? Salary Tap to expand + Answer While salary details are not disclosed, Percepta offers competitive compensation with opportunities for performance bonuses. ? Is this role work from home, hybrid, or onsite? Work Mode Tap to expand + Answer The role is primarily onsite in Guwahati, with potential flexibility based on company policies. ? What is the career growth path after joining Percepta as a Chat Customer Service Representative? Growth Tap to expand + Answer Career growth includes opportunities for promotions and internal mobility within 6-12 months based on performance. ? How should I prepare for the Chat Customer Service Representative interview at Percepta? Preparation Tap to expand + Answer Prepare by reviewing customer service scenarios, practicing communication skills, and familiarizing yourself with common CRM tools. ? How do I apply and what documents are needed? Application Tap to expand + Answer Apply through the provided link, ensuring your resume highlights relevant skills and experiences. ? Is there a probation period and what does it involve? Probation Tap to expand + Answer Yes, there is a standard probation period of 3-6 months, focusing on performance evaluation and training. ? What is the work culture like at Percepta? Culture Tap to expand + Answer Percepta fosters a collaborative and inclusive culture, emphasizing continuous learning and team support. Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com