Chat Customer Service Representative at Percepta

Chat Customer Service Representative at Percepta 📍 Ahmedabad, Gujarat 🏷️ BPO ⏳ 0-2 years 💼 Full Time Quick Facts Company: Percepta Qualification: Any Graduate Eligible Batches: 2023, 2024, 2025, 2026 Salary: ₹1,80,000 – ₹4,50,000 per annum Skills: Customer Support, Written Communication, Problem Solving, Professionalism Overview Join Percepta as a Chat Customer Service Representative. This full-time position in Ahmedabad, Gujarat, is perfect for recent graduates eager to launch their careers in the BPO sector, focusing on delivering high-quality customer support. Job Role & Responsibilities Provide exceptional customer support through chat interactions. Resolve customer inquiries and issues efficiently and effectively. Maintain a professional tone in all communications with customers. Document customer interactions accurately for future reference. Collaborate with team members to continuously improve service quality. Required Skills Strong written communication skills for clear customer interactions. Effective problem-solving abilities to address customer concerns. Customer-centric mindset to enhance customer satisfaction. Ability to thrive in a fast-paced work environment. Professional demeanor in all customer and team interactions. Eligibility Any graduate is eligible to apply. Open to candidates from the 2023 to 2026 batches. 0-2 years of relevant experience preferred. Must be available for full-time work. Salary & Benefits Annual salary range: 180,000 - 450,000 INR. There may be performance-based incentives and standard benefits according to company policy. Confirm specific benefits during the HR interview. How to Apply To apply for this position, please follow these steps: Visit the application link provided. Complete the required details in the application form. Submit your resume and cover letter. Apply Here About the Company Percepta operates in the customer experience solutions sector and is recognized within the BPO industry. The company emphasizes employee development and aims to foster growth within its workforce. FAQs Q. What interview rounds can I expect? A. Typically, there will be an initial screening, followed by a technical interview and a final HR round. Q. Is there a probation period or training program? A. Typically, there is a probation period; confirm details during the HR round. Q. What are the shift timings and weekly offs? A. Typically, shifts vary; confirm specifics during the offer letter discussion. Q. Are there KPIs or targets for this role? A. Typically, there are performance metrics; confirm during the HR round. Q. What is the career growth path for this position? A. Opportunities for advancement to senior roles and team leadership positions exist. Q. What is the joining timeline after selection? A. Typically, joining timelines are discussed during the offer stage. Q. What documents are needed at the time of Apply only via official link. If any detail is unclear, confirm in the HR round. 👉 Apply Here © Nexisgrow | Powered by Royal Digital Library