📋 Job Details at a Glance 📍 Location Greater Noida, Uttar Pradesh, India 🏢 Company Paytm 👥 Experience 1-3 years 🎓 Qualification Any Graduate 📅 Eligible Batch 2021, 2022, 2023, 2024, 2025 📄 Job Type Full Time 💰 Salary ₹3.5–6 LPA* 🏢 Industry BFSI 🛠 Key Skills CRM Salesforce Freshdesk Zendesk MS Excel Executive / Sr. Executive (Outbound Calling – Lending) at Paytm — Full Details & How to Apply Paytm is seeking an Executive/Sr. Executive for Outbound Calling in Greater Noida, Uttar Pradesh, India , where you can leverage your communication skills in the BFSI sector. This role is pivotal for enhancing customer engagement in a rapidly evolving digital lending landscape. The demand for skilled professionals in the BFSI sector is surging, particularly in roles like the Executive/Sr. Executive (Outbound Calling – Lending) . As digital lending continues to gain traction, your contributions will directly influence customer satisfaction and retention, making this position essential for driving business growth. What sets Paytm apart as an employer is its status as a leader in digital payments and financial services in India, with over 1,000 employees since its founding in 2010 . The company’s commitment to innovation and customer-centric solutions creates a vibrant work culture that fosters professional growth and development. We encourage 2021, 2022, 2023, 2024, 2025 graduates to apply, especially those with Any Graduate qualification and 1-3 years experience . This role offers a competitive salary ranging from ₹3.5–6 LPA* , making it an attractive option for freshers and experienced candidates alike. In this role, you will gain hands-on experience with advanced CRM tools such as Salesforce , Freshdesk , and Zendesk , along with proficiency in MS Excel . These skills will not only enhance your customer service capabilities but also open doors to various career paths in the BFSI sector, paving the way for future advancement. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The core mission of the Executive / Sr. Executive (Outbound Calling – Lending) role at Paytm is to enhance customer engagement through targeted outreach and tailored lending solutions. Make outbound calls to customers using CRM software to address inquiries and promote lending products . Utilize Freshdesk to manage and resolve customer support tickets efficiently, ensuring timely responses. Collaborate with sales and marketing teams to align customer feedback with product offerings, enhancing service delivery. Maintain accurate call logs and CRM records to track customer interactions and outcomes effectively. Identify customer needs proactively and propose tailored lending solutions to meet those needs. Document customer interactions and prepare reports for management review using MS Excel for data analysis. Resolve client issues through effective communication and problem-solving techniques, ensuring customer satisfaction. Engage in continuous improvement initiatives to enhance the overall customer experience and service quality. In this role, you will take ownership of customer interactions, directly impacting customer satisfaction and driving business growth at Paytm . Required Skills & Technical Competencies The ideal candidate will possess a robust skill profile that includes both technical and soft skills essential for effective customer engagement in the lending sector. Technical Skills CRM — intermediate — essential for managing customer relationships and tracking interactions effectively. Salesforce — intermediate — crucial for maintaining customer data and improving service delivery. MS Excel — intermediate — used daily for data analysis and reporting on customer interactions. Freshdesk — intermediate — important for managing support tickets and customer queries efficiently. Zendesk — entry — assists in handling customer inquiries and support requests effectively. Soft Skills & Professional Competencies Strong communication skills — vital for effective customer engagement and negotiation during calls. Problem-solving abilities — essential for resolving client issues and ensuring customer satisfaction. Attention to detail — important for maintaining accurate records in CRM and MS Excel . Adaptability — necessary for adjusting strategies based on customer feedback and market trends. Good to Have (Bonus Skills) Experience with data analytics tools — enhances your ability to interpret customer data for better service. Knowledge of financial products — provides an edge in understanding customer needs in lending. Multilingual abilities — can unlock opportunities to serve a diverse customer base. When showcasing these skills in your resume or interview, emphasize specific examples of how you have utilized them in previous roles or projects. Eligibility Criteria This role is designed for graduates who are eager to engage with customers and contribute to the lending process at Paytm . Any graduate is eligible, bringing diverse educational backgrounds to customer service. Candidates from the 2021 to 2025 batches are encouraged to apply, allowing freshers ample opportunity. 1-3 years of experience is preferred, but freshers with relevant internships or projects are also welcome. No specific CGPA requirement, but a strong academic record can be advantageous. Internship experience in customer service or related fields can enhance your application. Documentation & Portfolio Requirements Submit your resume in a clear format, including your educational background, relevant experience, and any internships related to customer service. Pro tip: Highlight any direct experience with CRM systems or customer engagement strategies to stand out in your application. Salary for Executive / Sr. Executive (Outbound Calling – Lending) at Paytm 💰 Compensation ₹3.5–6 LPA* The advertised compensation for the Executive / Sr. Executive (Outbound Calling – Lending) role at Paytm is ₹3.5–6 LPA* . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Selection Process at Paytm The selection process for the Executive / Sr. Executive (Outbound Calling – Lending) role is designed to assess both technical and interpersonal skills essential for success in the BFSI sector. 1 Telephonic Screening — 30 minutes, testing basic communication and customer service skills. 2 Technical Interview — focuses on CRM tools, customer service scenarios, and problem-solving. 3 Behavioral Interview — assesses cultural fit and situational responses using the STAR method. 4 HR Interview — discusses salary expectations and offers typically made within a week. Topic-wise Preparation Guide Round 1: Telephonic Screening Communication skills — essential for effective customer interaction — MindTools Basic customer service principles — relevant to the BFSI sector — GeeksForGeeks Understanding of lending products — important for addressing customer queries — Khan Academy Role-specific scenarios — practicing common customer interactions — YouTube Round 2: Technical Interview Salesforce functionalities — depth in CRM usage expected — Udemy Customer service metrics — understanding KPIs relevant to performance — Coursera Problem-solving techniques — methods to handle customer complaints — HackerRank Knowledge of Paytm's services — familiarity with the company's offerings — GeeksForGeeks Data management in Excel — practical application in daily tasks — W3Schools Round 3: Behavioral Interview Behavioral questions on teamwork — using the STAR method to demonstrate collaboration — MindTools Conflict resolution scenarios — addressing customer complaints effectively — YouTube Technical questions on CRM usage — specific to tools mentioned in the JD — Khan Academy Timeline & Expectations The entire selection process typically spans 2-3 weeks from application submission to offer stage. Prepare thoroughly for each round, focusing on both technical skills and customer service scenarios to align with Paytm's expectations. Expected Interview Questions for Executive / Sr. Executive (Outbound Calling – Lending) at Paytm These questions are based on the role's actual tech stack and customer service requirements. Technical Questions How do you use Salesforce to manage customer relationships? What metrics do you track in customer service? Can you explain how you would resolve a customer complaint? Describe your experience with Freshdesk or Zendesk. How do you prioritize customer queries? What Excel functions do you find most useful in your work? Behavioral Questions Describe a time you handled a difficult customer. How do you manage stress during high call volumes? Give an example of a successful team project. What motivates you to provide excellent customer service? Role-Specific Questions What strategies would you use for outbound calling in lending? How do you ensure accurate CRM record-keeping? What do you think is the most important aspect of customer engagement? Structure your answers using the STAR method to clearly demonstrate your experiences and problem-solving abilities. Resume Tailoring & ATS Keywords for Executive / Sr. Executive (Outbound Calling – Lending) Optimizing your resume for ATS is crucial for this role to ensure it passes initial screenings. ATS Keywords to Include Outbound Calling Customer Service CRM Salesforce Freshdesk Zendesk MS Excel Communication Negotiation Lending BFSI Problem-solving Resume Tips for This Role Highlight your experience with CRM tools, especially Salesforce, as it's crucial for this role. Emphasize any customer service experience, even if from internships or projects. Include specific examples of problem-solving in customer interactions. Optimize your resume for ATS by using keywords from the job description. Avoid including irrelevant work experience that doesn't relate to customer service. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Do not include generic skills or experiences that do not directly relate to the job description. About Paytm Founded in 2010 , Paytm is headquartered in Noida, India , and has established a significant global footprint in digital payments and financial services, serving over 350 million users . The company has expanded its operations across various international markets, enhancing its reach and influence in the BFSI sector. Paytm offers a comprehensive suite of services, including Paytm Wallet , Paytm Payments Bank , and Paytm Lending . These platforms enable seamless mobile payments, banking solutions, and lending options, catering to diverse customer needs and contributing to the digital economy. With a 4.1 rating on Glassdoor , Paytm is recognized for its supportive work culture and employee satisfaction. The company actively promotes employee development through various programs, including mentorship and training initiatives, fostering a collaborative environment that encourages growth and innovation. Recently, Paytm raised ₹1,000 crores in funding to expand its lending services, showcasing its commitment to innovation and growth. This funding will enhance its technological capabilities and broaden its service offerings, positioning the company for future success in the BFSI landscape. For freshers looking to launch their careers in the BFSI sector, Paytm provides a robust platform for learning and growth. With numerous career advancement opportunities and exposure to cutting-edge technologies, employees can develop essential skills that are highly valued in the industry. Why Join Paytm as Executive / Sr. Executive (Outbound Calling – Lending)? Joining Paytm as an Executive / Sr. Executive (Outbound Calling – Lending) offers a unique opportunity to gain industry-specific skills and experience in a leading financial technology company. Hands-on Experience with Salesforce — Utilize Salesforce, a leading CRM tool, to manage customer relationships effectively and enhance your marketability in the BFSI sector. Customer Engagement Strategies — Learn pivotal strategies tailored for the BFSI sector, setting you apart from peers and equipping you with valuable skills. Career Growth Potential — Opportunities for advancement to roles such as Team Leader or Customer Success Manager within 1-2 years, based on performance and contributions. Collaborative Work Environment — Engage in a culture that encourages knowledge sharing and professional development, fostering a sense of community among employees. Accessible Office Location — Located in Greater Noida , the office is easily reachable and offers a vibrant lifestyle with various amenities, enhancing work-life balance. According to NexisGrow.com, the role of Executive / Sr. Executive (Outbound Calling – Lending) at Paytm provides invaluable exposure to the BFSI sector, making it an excellent stepping stone for a successful career. Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Executive / Sr. Executive (Outbound Calling – Lending) at Paytm? Eligibility Tap to expand + Answer Candidates with Any Graduate and 1-3 years experience are eligible. Eligible batches: 2021, 2022, 2023, 2024, 2025. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: CRM, Salesforce, Freshdesk, Zendesk, MS Excel. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹3.5–6 LPA*. Final offer depends on skills, experience, and interview performance. ? What is the interview process at Paytm? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: CRM, Salesforce, Freshdesk, Zendesk, MS Excel. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Executive / Sr. Executive (Outbound Calling – Lending) interview? Preparation Tap to expand + Answer (1) Core concepts of CRM, Salesforce, Freshdesk, Zendesk, MS Excel, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) Paytm research, (5) Clear communication. ? What is the work culture like at Paytm? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Greater Noida Browse all Non-Tech jobs More jobs at Paytm Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com