📋 Job Details at a Glance 📍 Location Bengaluru, Karnataka, India 🏢 Company Optum 👥 Experience 0-2 years 🎓 Qualification Relevant technical / engineering background 📅 Eligible Batch 2022, 2023, 2024, 2025 📄 Job Type Full Time 💰 Salary Not Disclosed 🏢 Industry Healthcare 🛠 Key Skills Eligibility Process Knowledge Customer Query Resolution Process Failure Analysis Remediation Planning Compliance with Internal Policies Telephony or Email Communication Billing Representative at Optum — Full Details & How to Apply Optum is seeking a Billing Representative in Bengaluru, Karnataka, India with a specific focus on eligibility process knowledge and customer query resolution . This role offers freshers a direct entry into healthcare operations through hands-on exposure to compliance and remediation planning . This Billing Representative role ensures accurate customer query resolution and adherence to internal policies, which directly supports efficient access to healthcare resources. The position involves analyzing process failures, planning remediation, and maintaining compliance—tasks that bridge billing operations with patient care delivery. The role requires telephony or email communication skills and is performed onsite in Bengaluru. Optum recruitment emphasizes a culture of inclusion and career development, with this position offering structured exposure to healthcare processes. The role is part of a broader healthcare operations team that values process integrity and customer service. As a global healthcare organization, Optum leverages technology to support health outcomes, and this role contributes to that mission through daily compliance and service execution. 2022, 2023, 2024, 2025 graduates with a relevant technical / engineering background and 0-2 years experience are eligible. The salary for this position is Not Disclosed . Candidates will develop practical skills in Eligibility Process Knowledge , Customer Query Resolution , Process Failure Analysis , Remediation Planning , and Compliance with Internal Policies . These competencies provide a foundation for progression into healthcare operations roles, including billing coordination and process improvement positions. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Search for Billing Representative jobs , explore Optum recruitment opportunities, and find Bengaluru, Karnataka, India jobs with clear eligibility and on-site work requirements. Job Role & Responsibilities The Billing Representative at Optum ensures accurate eligibility process support by resolving customer billing queries via telephony and email , maintaining compliance with internal policies and meeting quality targets defined by NPS and turnaround time metrics. Resolves customer billing queries through telephony or email communication, applying Customer Query Resolution to deliver precise, compliant responses within target turnaround times . Applies Eligibility Process Knowledge to verify patient coverage status and provide accurate eligibility details during real-time customer interactions. Identifies process failures in billing workflows by analyzing performance metrics such as first-call resolution rate and average handling time . Documents process failure incidents using PowerPoint presentations to communicate root causes and impact to compliance and operations teams. Proposes actionable remediation plans based on failure analysis, improving service delivery and reducing customer dissatisfaction metrics. Collaborates with compliance and customer service teams to validate compliance with internal policies and ensure audit-ready records for billing operations. Monitors quality standards and NPS performance to ensure adherence to service level agreements and turnaround time benchmarks . Owns end-to-end resolution of customer billing issues, ensuring customer satisfaction is maintained through consistent application of process failure analysis and remediation planning . This role demands direct ownership of customer query outcomes, with each action tied to measurable quality metrics , compliance records , and service performance targets that reflect real-time impact on customer experience and operational efficiency. Required Skills & Technical Competencies The Billing Representative must possess core technical competencies in eligibility process knowledge , customer query resolution , and process failure analysis to operate effectively in a regulated healthcare environment. Technical Skills Eligibility Process Knowledge — entry — used to validate patient coverage status and ensure compliance with healthcare eligibility regulations during real-time customer interactions. Customer Query Resolution — entry — applied directly in telephony and email to resolve billing issues with accuracy and adherence to internal policy guidelines . Process Failure Analysis — entry — performed daily to detect gaps in billing workflows using performance metrics like first-call resolution rate and average handling time . Remediation Planning — entry — involves creating structured, actionable plans to address identified process failures and improve service quality outcomes. Telephony or Email Communication — entry — used to deliver consistent, compliant responses to customers via voice calls and email threads with documented interaction records. Compliance with Internal Policies — entry — enforced during every customer interaction to ensure adherence to audit-ready documentation and regulatory standards . When preparing a resume, emphasize specific examples of eligibility process knowledge and process failure analysis in real customer interactions, backed by measurable performance metrics such as turnaround time or resolution rate . Eligibility Criteria This role is designed for recent graduates with a technical or engineering background , offering a structured entry into the healthcare billing domain without requiring prior experience. Must hold a degree in engineering or a technical discipline such as computer science, information technology, or electrical engineering. Must be from eligible batches: 2022, 2023, 2024, or 2025 to qualify for the program. Experience in customer service or healthcare operations is not required, but internship exposure in customer-facing roles is beneficial. CGPA is not specified, but a strong foundation in technical subjects is expected to support understanding of healthcare systems. Must submit a portfolio demonstrating technical understanding of healthcare processes, including eligibility workflows and compliance. Applicants must provide a resume with clear documentation of academic background and technical coursework. Documentation & Portfolio Requirements Your resume must include a technical subject list , coursework related to healthcare systems, and specific examples of how your background supports eligibility process understanding. Highlight your engineering or technical degree and include a brief case study or project showing your understanding of eligibility process flow or customer query resolution in a healthcare context. Salary for Billing Representative at Optum 💰 Compensation Not Disclosed The advertised compensation for the Billing Representative role at Optum is Not Disclosed . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Billing Representative Upskilling with the right resources significantly enhances your chances of selection for the Billing Representative role at Optum . Recommended Courses & Resources MS Office — Proficiency in MS Office is essential for managing billing documentation and reports. Communication Skills — Effective communication is crucial for resolving customer queries and ensuring compliance. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor your resume — Highlight relevant skills for the healthcare industry. ❌ Neglecting to demonstrate effective communication skills — Showcase your communication abilities in your application. ❌ Overlooking the importance of understanding the eligibility process — Research this aspect thoroughly. ❌ Submitting a generic cover letter — Personalize it for the specific role and company. ❌ Not preparing for potential questions about customer query resolution — Practice common interview questions. ❌ Ignoring the importance of compliance knowledge — Familiarize yourself with compliance in healthcare. Before You Apply — Checklist ✅ Research Optum 's services and values to align your application with their mission. ✅ Prepare a tailored resume that emphasizes relevant skills and experiences for the Billing Representative role. ✅ Gather any necessary documents, such as transcripts or certifications, to support your application. ✅ Review the job description thoroughly to understand the specific responsibilities and requirements. ✅ Practice common interview questions related to customer service and healthcare processes. ✅ Ensure your online presence, such as LinkedIn, reflects your qualifications and interest in the role. ✅ Double-check the application portal for any specific submission guidelines or requirements. ✅ Follow up on your application status after submission to express continued interest. Resume Tailoring & ATS Keywords for Billing Representative Optimizing your resume for ATS is crucial for securing the Billing Representative role at Optum . ATS Keywords to Include Billing Representative Customer Query Resolution Eligibility Process Knowledge Process Failure Analysis Remediation Planning Compliance Telephony Communication Email Communication Healthcare Customer Service Performance Metrics Onsite Resume Tips for This Role Highlight any relevant coursework or projects related to healthcare processes or customer service. Emphasize communication skills, particularly in telephony and email contexts. Include any internships or practical experiences that demonstrate your ability to resolve customer queries effectively. Optimize your resume for ATS by incorporating keywords from the job description. Avoid including unrelated work experiences or skills that do not align with the requirements of the Billing Representative role. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro Tip: Do not include unrelated work experiences that may dilute your application for this specific role. How to Apply for Billing Representative at Optum Apply Now — Optum Visit the Optum careers page and locate the Billing Representative position. Prepare your resume, ensuring it highlights relevant skills and experiences. Fill out the application form accurately, following any specific instructions provided. After submission, expect a confirmation email regarding your application status. Track your application through the portal for updates on your application status. Applications reviewed on rolling basis — early submission recommended. Apply Now — Optum NexisGrow.com does not charge any fees for job applications. Optum Optum , a healthcare company based in Bengaluru, Karnataka, India , operates onsite in a healthcare industry setting. This Billing Representative role supports direct customer interactions through telephony and email, ensuring adherence to internal policies and process guidelines. The team resolves customer queries, identifies process failures, and develops remediation plans using telephony and email. They maintain expert knowledge of the eligibility process and ensure compliance with internal policies , supporting accurate and efficient service delivery. This role contributes to Optum ’s mission of improving health outcomes through reliable billing and customer service. It supports the company’s focus on delivering healthcare solutions via technology and direct engagement. This role offers freshers hands-on experience in healthcare billing, customer service, and process improvement—using real-world tools like eligibility checks, query resolution, and compliance. It builds foundational skills in a structured, impactful environment. Company Details Industry Healthcare Location Bengaluru, Karnataka, India Connect With Us Careers Apply Now Website 🔗 careers.unitedhealthgroup.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Billing Representative at Optum? Eligibility Tap to expand + Answer Candidates with a technical or engineering background from the batches of 2022, 2023, 2024, and 2025. ? What technical skills are most important for this role? Skills Tap to expand + Answer Eligibility Process Knowledge, Customer Query Resolution, and Telephony Communication are crucial. ? What is the expected salary for this position? Salary Tap to expand + Answer Salary details are not disclosed, but competitive compensation is expected for freshers in Bengaluru. ? What should I expect after applying for Billing Representative at Optum? Hiring Process Tap to expand + Answer The process typically includes application review, screening, and an offer if selected. ? How should I prepare for Billing Representative interview at Optum? Preparation Tap to expand + Answer Research the company, practice customer service scenarios, and review healthcare billing processes. ? Is this role work from home, hybrid, or onsite? Work Mode Tap to expand + Answer This role is onsite in Bengaluru. ? What is the career growth after joining Optum as Billing Representative? Growth Tap to expand + Answer Exposure to healthcare processes and potential internal mobility within the organization. ? What should I highlight in my resume for this role? Resume Tap to expand + Answer Emphasize relevant skills, customer service experience, and communication abilities. ? Is there a last date to apply for this role? Application Tap to expand + Answer Application urgency context is not specified. ? Is there a probation period at Optum? Probation Tap to expand + Answer Probation details are not specified. ? What is the work culture like at Optum? Culture Tap to expand + Answer The role is onsite, focusing on customer interactions and compliance with internal policies. ? Can freshers apply for this role at Optum? Fresher Tap to expand + Answer Yes, freshers with the required qualifications are encouraged to apply. 🔗 Explore More on NexisGrow More jobs in Bengaluru Browse all Non-Tech jobs More jobs at Optum Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com