Helpdesk Associate at NTT DATA 📍 Noida, Uttar Pradesh 🏷️ Support ⏳ 0-2 years 💼 Full Time Quick Facts Company: NTT DATA Qualification: Any Graduate Eligible Batches: 2023, 2024, 2025, 2026 Salary: ₹1,80,000 – ₹4,50,000 per annum Skills: Communication, Quality Analysis, Process Compliance Overview Join NTT DATA as a Helpdesk Associate, an entry-level role focused on delivering customer service and technical support. This position is perfect for recent graduates eager to develop their skills in a dynamic environment. Job Role & Responsibilities Provide first-level support to customers via phone, email, or chat. Troubleshoot and resolve common technical issues related to software and hardware. Ensure adherence to established process standards and protocols. Conduct quality assessments of support interactions to enhance service delivery. Document unresolved issues and escalate them to senior team members as needed. Required Skills Excellent verbal and written communication skills. Strong attention to detail, particularly in quality assessments. Understanding of compliance with operational processes. Ability to collaborate effectively within a team. Basic technical knowledge of IT systems and troubleshooting. Eligibility Open to all graduates. Candidates from the 2023 to 2026 batches are encouraged to apply. 0-2 years of relevant experience preferred. Full-time availability is required for this position. Salary & Benefits Annual salary range: 180,000 - 450,000 INR. Performance-based incentives may be available. Health benefits and insurance are typically provided; confirm specific details during the HR interview. How to Apply To apply for the Helpdesk Associate position, please follow these steps: Visit the application URL. Complete the online application form. Upload your resume and cover letter. Apply Here About the Company NTT DATA is a global IT service provider focused on delivering innovative solutions and ensuring customer satisfaction. The company operates across various sectors, offering diverse career opportunities. FAQs Q. What interview rounds can I expect? A. Typically, there will be an initial HR round followed by a technical interview. Q. Is there a probation period or training? A. Typically, there is a probation period; confirm during the HR round. Q. What are the shift timings and weekly offs? A. Confirm shift timings and weekly offs during the offer letter discussion. Q. What KPIs or targets should I be aware of? A. Performance metrics will generally focus on response time and customer satisfaction; confirm specifics during onboarding. Q. What does the career growth path look like? A. Career advancement may lead to senior support roles or management positions based on individual performance. Q. What is the joining timeline after selection? A. The joining timeline is usually communicated after selection; confirm during the HR round. Apply only via official link. If any detail is unclear, confirm in the HR round. 👉 Apply Here © Nexisgrow | Powered by Royal Digital Library