📋 Job Details at a Glance 📍 Location Pune, Maharashtra, India 🏢 Company NewRocket 👥 Experience 1-3 years 🎓 Qualification Bachelor's degree in Engineering, Information Technology, Telecommunications, Business Operations, or a related functional stream 📅 Eligible Batch 2021, 2022, 2023, 2024, 2025 📄 Job Type Full Time 💰 Salary ₹5.0 – ₹8.5 LPA 🏢 Industry Non-Tech 🛠 Key Skills telecom fulfillment technical operations ServiceNow Salesforce CRM applications order management systems Order Management Support Engineer at NewRocket — Full Details & How to Apply NewRocket is seeking an Order Management Support Engineer in Pune, Maharashtra, India , where you can leverage your telecom fulfillment skills to enhance service delivery efficiency. This role is pivotal in ensuring that order management processes run smoothly, directly impacting customer satisfaction and operational success. The demand for specialists in telecom fulfillment is on the rise as companies like NewRocket streamline their order management systems. This role is crucial in the non-tech sector, especially as organizations increasingly rely on efficient order processing to meet customer expectations. With the growth of NewRocket since its inception in 2018 , the need for skilled professionals in this area has never been more significant. What sets NewRocket apart is its commitment to innovative solutions in the non-tech industry. With a rapidly expanding team of over 200 professionals, NewRocket fosters a culture of collaboration and growth. This environment not only enhances your skills but also positions you at the forefront of industry advancements, making it an ideal place for your career development. We encourage applications from 2021, 2022, 2023, 2024, 2025 graduates with a Bachelor's degree in Engineering, Information Technology, Telecommunications, Business Operations, or a related functional stream . Candidates should have 1-3 years experience and can expect a competitive salary ranging from ₹5.0 – ₹8.5 LPA . In this role, you will gain hands-on experience with essential tools like ServiceNow , Salesforce , and various CRM applications . This exposure not only enhances your technical skills but also opens doors to future roles such as Telecom Operations Analyst or Service Desk Manager, providing a clear career trajectory within the organization. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The core mission of the Order Management Support Engineer at NewRocket is to ensure efficient processing and fulfillment of telecom orders, leveraging advanced tools to enhance service delivery. Manage order processing tasks using Salesforce to ensure timely fulfillment of telecom services, focusing on accuracy and efficiency. Utilize ServiceNow to troubleshoot and resolve issues within the order management system, ensuring minimal disruption to service delivery. Collaborate with cross-functional teams, including Sales and Technical Support, to streamline service delivery and improve overall customer satisfaction. Analyze order data to identify trends and improve operational efficiency, aiming for a 20% reduction in delivery blockages through targeted initiatives. Take ownership of specific order management projects, driving initiatives that enhance customer satisfaction and operational performance. Document processes and communicate updates to stakeholders, ensuring transparency and alignment across teams for effective service delivery. Engage with clients to resolve issues and provide updates on order status, enhancing the overall customer experience and trust in our services. At NewRocket , we foster an ownership culture where each team member directly impacts service quality and customer satisfaction through their contributions. Required Skills & Technical Competencies The ideal candidate for the Order Management Support Engineer role will possess a robust skill profile that combines technical expertise with effective communication capabilities. Technical Skills Telecom Fulfillment — intermediate — critical for understanding the end-to-end order lifecycle and ensuring accurate service delivery. Technical Operations — intermediate — practical application in managing service delivery processes, essential for this role. ServiceNow — advanced — used daily for tracking and resolving order management issues, requiring hands-on experience. Salesforce — intermediate — familiarity with this CRM tool is necessary for managing customer interactions effectively. CRM Applications — intermediate — essential for maintaining customer relationships and ensuring seamless order processing. Order Management Systems — intermediate — unlocks the ability to optimize workflows and improve service efficiency. Soft Skills & Professional Competencies Strong Communication Skills — vital for coordinating updates with global stakeholders and ensuring clarity in reporting. Problem-Solving Ability — essential for troubleshooting issues within the order management system and enhancing operational efficiency. Attention to Detail — critical for accurately processing orders and minimizing errors in service delivery. Project Management Skills — important for taking ownership of specific order management projects and driving initiatives. Good to Have (Bonus Skills) Experience with Data Analysis — enhances your capability to identify and resolve transactional errors effectively. Familiarity with Agile Methodologies — can improve project management skills and adaptability in this field. Knowledge of Order Management Systems — supports the optimization of workflows and service efficiency. When showcasing these skills in your resume or interview, emphasize specific examples of how you have applied them in real-world scenarios. Eligibility Criteria This role is designed for recent graduates and early-career professionals who are eager to apply their technical knowledge in a practical setting. Candidates must hold a Bachelor's degree in Engineering , Information Technology , Telecommunications , or Business Operations . Eligible batches include 2021 to 2025 , ensuring fresh graduates have the opportunity to apply and grow. 1-3 years of experience is preferred, but freshers with relevant internships or projects may also be considered. A minimum academic performance of 60% is expected to ensure a strong foundational knowledge base. Having a portfolio showcasing relevant projects or internships can provide a competitive edge in the application process. Documentation & Portfolio Requirements Submit your resume in a clear format, including your educational background, relevant experience, and a portfolio of projects or internships that demonstrate your skills. Pro Tip: Tailor your application to highlight specific experiences with Salesforce and ServiceNow , as these tools are critical for success in this role. Salary for Order Management Support Engineer at NewRocket 💰 Compensation ₹5.0 – ₹8.5 LPA The advertised compensation for the Order Management Support Engineer role at NewRocket is ₹5.0 – ₹8.5 LPA . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Selection Process at NewRocket The selection process for the Order Management Support Engineer role is designed to identify candidates who possess the necessary technical and interpersonal skills for success in this position. 1 Online Aptitude Test — 60 minutes, assessing logical reasoning and problem-solving skills. 2 Technical Interview — focuses on telecom fulfillment, ServiceNow, and Salesforce functionalities. 3 Behavioral Interview — evaluates cultural fit and communication skills through scenario-based questions. 4 HR Interview — discusses salary expectations and company culture, with an offer timeline of 1 week post-interview. Topic-wise Preparation Guide Round 1: Online Aptitude Test Logical Reasoning — essential for problem-solving in order management — Khan Academy Numerical Ability — relevant for analyzing order data and metrics — GeeksForGeeks Verbal Ability — important for effective communication in the role — MindTools Basic Telecom Knowledge — foundational understanding of the industry — Coursera Round 2: Technical Interview ServiceNow Functionality — depth in using the tool for order management — Udemy Salesforce Basics — understanding CRM applications and their relevance — Salesforce Trailhead Telecom Order Lifecycle — knowledge of the end-to-end process — freeCodeCamp Data Analysis Techniques — skills in identifying trends and resolving issues — GeeksForGeeks Problem-Solving Strategies — approaches to troubleshoot effectively — HackerRank Round 3: Behavioral Interview STAR Method — preparing for behavioral questions with role-specific examples — YouTube Conflict Resolution — scenarios related to client interactions — MindTools Technical Deep-Dive — specific questions on ServiceNow and Salesforce usage — Udemy Timeline & Expectations The application to offer timeline typically spans 2-3 weeks , with feedback provided at each stage. Prepare thoroughly for each round, as NewRocket values both technical proficiency and cultural fit. Expected Interview Questions for Order Management Support Engineer at NewRocket These questions are based on the role's actual tech stack and responsibilities. Technical Questions Explain how you would troubleshoot an order processing issue in Salesforce. What steps would you take to manage a backlog in order fulfillment? Describe your experience with ServiceNow in a previous role or project. How do you ensure data accuracy in order management systems? What metrics would you track to improve order delivery times? Can you explain the telecom order lifecycle? Behavioral Questions Describe a time when you resolved a conflict in a team setting. How do you prioritize tasks when managing multiple orders? Give an example of a challenging problem you solved in a previous role. How do you handle feedback from supervisors or clients? Role-Specific Questions What do you understand by telecom fulfillment and its importance? How would you approach learning a new order management system? What strategies would you use to communicate with global stakeholders? Structure your answers using the STAR method to clearly demonstrate your thought process and problem-solving abilities. Resume Tailoring & ATS Keywords for Order Management Support Engineer Optimizing your resume for ATS is crucial for standing out in the application process for this role. ATS Keywords to Include Order Management Telecom Fulfillment ServiceNow Salesforce Technical Operations CRM Applications Data Analysis Problem-Solving Communication Skills Project Management Customer Satisfaction Team Collaboration Resume Tips for This Role Highlight relevant internships or projects that demonstrate your skills in telecom fulfillment. Emphasize your technical skills with ServiceNow and Salesforce, as they are crucial for this role. Include any data analysis experience, showcasing your ability to work with metrics. Optimize your resume for ATS by using keywords from the job description. Avoid including unrelated work experience that does not showcase your fit for this role. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Do not include irrelevant work experience that does not align with the job requirements. About NewRocket NewRocket was founded in 2018 and is headquartered in Pune, Maharashtra . With a growing global presence, the company has expanded its operations to serve clients across multiple regions, focusing on the telecom fulfillment space. As of now, NewRocket employs over 200 professionals dedicated to enhancing service delivery. Specializing in end-to-end order management solutions , NewRocket leverages platforms like ServiceNow and Salesforce to streamline telecom operations. Their innovative approach ensures that clients receive efficient service delivery, which is critical in the competitive telecom industry. NewRocket has received positive feedback on Glassdoor, boasting a 4.5-star rating . This reflects a supportive work environment where collaboration is encouraged. The company also offers various employee programs aimed at fostering professional growth and skill enhancement. Recently, NewRocket secured a significant funding round to expand its service offerings, indicating a robust growth trajectory in the telecom sector. This funding will enable the company to invest in new technologies and enhance its operational capabilities, further solidifying its market position. For freshers, NewRocket serves as a strong career launchpad in the non-tech sector. The company prioritizes innovation and professional development, providing ample opportunities for skill acquisition and career advancement in the telecom industry. Why Join NewRocket as Order Management Support Engineer? Joining NewRocket as an Order Management Support Engineer offers a unique opportunity to develop specialized skills in telecom fulfillment while working with cutting-edge technologies. Hands-On Experience — Gain practical knowledge of ServiceNow , enhancing your technical operations skills in real-world scenarios. CRM Insights — Exposure to Salesforce will deepen your understanding of CRM applications, crucial for effective customer relationship management. Career Advancement — After 1-2 years, transition into roles such as Telecom Operations Analyst or Project Coordinator, broadening your career horizons. Collaborative Culture — Experience a work environment that emphasizes teamwork and open communication, fostering continuous learning and growth. Vibrant Lifestyle — Located in Pune , enjoy access to a thriving tech community and rich cultural experiences that enhance your personal life. According to NexisGrow.com, the role of an Order Management Support Engineer at NewRocket not only equips you with essential skills but also positions you for future leadership opportunities in the telecom sector. Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Order Management Support Engineer at NewRocket? Eligibility Tap to expand + Answer Candidates with Bachelor's degree in Engineering, Information Technology, Telecommunications, Business Operations, or a related functional stream and 1-3 years experience are eligible. Eligible batches: 2021, 2022, 2023, 2024, 2025. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: telecom fulfillment, technical operations, ServiceNow, Salesforce, CRM applications. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹5.0 – ₹8.5 LPA. Final offer depends on skills, experience, and interview performance. ? What is the interview process at NewRocket? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: telecom fulfillment, technical operations, ServiceNow, Salesforce, CRM applications. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Order Management Support Engineer interview? Preparation Tap to expand + Answer (1) Core concepts of telecom fulfillment, technical operations, ServiceNow, Salesforce, CRM applications, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) NewRocket research, (5) Clear communication. ? What is the work culture like at NewRocket? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Pune Browse all Non-Tech jobs More jobs at NewRocket Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com