📋 Job Details at a Glance 📍 Location Dibrugarh, Assam, India 🏢 Company MyTravaly 👥 Experience 1-3 years 🎓 Qualification Higher Secondary / Diploma / Bachelor's Degree in a Relevant Field 📅 Eligible Batch 2021, 2022, 2023, 2024, 2025 📄 Job Type Full Time 💰 Salary ₹10,000–₹15,000/Month 🏢 Industry Customer Service / Hospitality & Travel 🛠 Key Skills Customer Relationship Management Customer Support Complaint Resolution CRM Microsoft Applications Google Workspace Customer Relationship Manager at MyTravaly — Full Details & How to Apply MyTravaly is seeking a Customer Relationship Manager in Dibrugarh, Assam, India to enhance customer satisfaction in the hospitality sector. This role is pivotal for freshers looking to kickstart their careers, especially in a market where customer relationship management is crucial for business success. The hospitality industry in India is experiencing a resurgence post-pandemic, making Customer Relationship Manager jobs essential for driving customer loyalty and retention. As companies like MyTravaly expand their services, the demand for skilled professionals in customer support and complaint resolution is on the rise, highlighting the importance of this role. Founded in 2019 , MyTravaly has rapidly expanded its services and now employs over 100 professionals dedicated to enhancing travel experiences. This growth not only reflects the company's commitment to customer service but also creates a vibrant work culture where employees can thrive. Joining MyTravaly means being part of a team that values innovation and customer satisfaction. We encourage 2021, 2022, 2023, 2024, 2025 graduates with a Higher Secondary / Diploma / Bachelor's Degree in a Relevant Field and 1-3 years experience to apply. The salary for this role ranges from ₹10,000–₹15,000/Month , making it an attractive entry point into the hospitality sector. In this role, you will gain hands-on experience with essential skills such as Customer Relationship Management , Customer Support , Complaint Resolution , and proficiency in CRM tools, along with Microsoft Applications and Google Workspace . These competencies will not only set you apart from peers but also open doors to advanced positions in customer service and management. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The core mission of the Customer Relationship Manager at MyTravaly is to enhance customer satisfaction through effective management of inquiries and resolutions, directly impacting service quality in the hospitality sector. Manage customer inquiries using CRM software to provide timely resolutions and enhance user satisfaction. Utilize Microsoft Applications to create detailed reports on customer feedback and service performance metrics. Collaborate with marketing and sales teams to align customer service strategies with business goals, ensuring cohesive operations. Monitor customer service metrics, aiming for a 90% satisfaction rate in feedback surveys to gauge service effectiveness. Take initiative in developing new customer engagement strategies to improve retention rates and foster loyalty. Document customer interactions and resolutions in Google Workspace for future reference and training purposes. Address customer complaints effectively, ensuring a positive experience and fostering long-term loyalty. In this role, you will own the customer experience, directly impacting retention and satisfaction through your proactive approach and commitment to service excellence. Required Skills & Technical Competencies The ideal candidate for the Customer Relationship Manager position at MyTravaly must possess a robust skill set tailored to customer service excellence. Technical Skills Customer Relationship Management (CRM) — intermediate — essential for tracking customer interactions and improving service quality. Complaint Resolution — intermediate — critical for maintaining customer satisfaction and loyalty in the hospitality industry. Microsoft Applications — intermediate — used for data analysis and reporting, necessary for performance tracking. Google Workspace — intermediate — facilitates collaboration and documentation, vital for team communication. When showcasing these technical skills in your resume or interview, emphasize specific examples of how you have effectively utilized them to achieve measurable outcomes. Eligibility Criteria This role is designed for candidates who are eager to develop their customer service skills in a professional environment. Candidates must hold a Higher Secondary , Diploma , or Bachelor's Degree in a relevant field. Eligible batches include 2021 to 2025 , allowing fresh graduates to apply and gain immediate industry experience. 1-3 years of customer service experience is preferred, but freshers with relevant internships are encouraged to apply. A minimum academic performance of 50% is expected to ensure a foundational understanding of customer service principles. Internship experience in customer support or related fields will be an advantage for applicants. Documentation & Portfolio Requirements Submit your resume in PDF format, including your educational background, relevant experience, and any internships related to customer service. Pro tip: Highlight specific metrics or achievements from previous roles to demonstrate your impact in customer service. Salary for Customer Relationship Manager at MyTravaly 💰 Compensation ₹10,000–₹15,000/Month The advertised compensation for the Customer Relationship Manager role at MyTravaly is ₹10,000–₹15,000/Month . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Customer Relationship Manager Upskilling with the right resources significantly improves your selection odds for the Customer Relationship Manager role by enhancing relevant skills and knowledge. Recommended Courses & Resources CRM — This course provides essential skills in customer relationship management, crucial for effective performance in this role. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor the resume to highlight relevant customer service experience — fix by customizing for each application. ❌ Not demonstrating problem-solving skills in the resume — fix by providing specific examples. ❌ Overlooking the importance of communication skills — fix by including relevant experiences. ❌ Neglecting to research MyTravaly before the interview — fix by understanding their services and culture. ❌ Submitting a generic cover letter — fix by personalizing it to reflect interest in the role and company. ❌ Ignoring the application deadline — fix by applying early to avoid last-minute issues. Before You Apply — Checklist ✅ Research MyTravaly and understand their services before applying. ✅ Update your resume to reflect relevant skills and experiences. ✅ Prepare a tailored cover letter that addresses the specific role. ✅ Gather any required documents, such as transcripts or certificates. ✅ Double-check the application link and ensure it is functional. ✅ Follow the application instructions carefully to avoid mistakes. ✅ Set reminders for follow-up after submitting your application. ✅ Prepare for potential interviews by practicing common questions. Resume Tailoring & ATS Keywords for Customer Relationship Manager Optimizing your resume for ATS is crucial for standing out in the application process for the Customer Relationship Manager role. ATS Keywords to Include Customer Relationship Management Customer Support Complaint Resolution CRM Software Microsoft Applications Google Workspace Communication Skills Problem-Solving Customer Engagement Team Collaboration Performance Metrics Customer Satisfaction Resume Tips for This Role Highlight any customer service experience, even if it's from internships or part-time jobs. Emphasize skills in CRM software and Microsoft Applications as they are crucial for this role. Include specific projects or experiences that demonstrate your problem-solving abilities. Optimize your resume for ATS by using keywords from the job description. Avoid including unrelated work experience that does not showcase relevant skills. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro tip: Avoid including generic skills or experiences that do not directly relate to customer relationship management. How to Apply for Customer Relationship Manager at MyTravaly Apply Now — MyTravaly Visit the application portal and create an account. Upload your resume, ensuring it is tailored to the job description. Fill out the application form accurately, providing all required details. After submission, you can expect a confirmation email regarding your application status. Track your application status through the portal for updates. Applications reviewed on rolling basis — early submission recommended. Apply Now — MyTravaly NexisGrow.com does not charge any fees for job applications. MyTravaly MyTravaly was founded in 2019 and is headquartered in Dibrugarh, Assam . With a focus on providing seamless travel solutions across India, the company has rapidly expanded its reach, serving thousands of customers annually. As of 2023 , MyTravaly has established a significant presence in the hospitality and travel industry, connecting users with a variety of travel options. The innovative travel booking platform of MyTravaly includes services such as hotel reservations, curated travel packages, and local experiences tailored to diverse traveler needs. The platform leverages advanced technology to enhance user experience, ensuring that customers can easily navigate their travel plans. This commitment to technology has positioned MyTravaly as a key player in the Indian travel market. MyTravaly has cultivated a supportive work culture, which has been recognized through positive reviews on Glassdoor. The company emphasizes employee development through various training programs and workshops, fostering a collaborative environment. In 2022 , MyTravaly was awarded the Best Workplace in Travel by an industry-leading organization, highlighting its dedication to employee satisfaction. Recently, MyTravaly secured significant funding to expand its service offerings, indicating strong growth potential. This investment will enable the company to integrate more advanced technology into its platform, enhancing customer experience. Additionally, MyTravaly is exploring partnerships with local businesses to provide unique travel experiences, further solidifying its market position. For freshers looking to launch their careers in Customer Service / Hospitality & Travel, MyTravaly offers a unique opportunity to learn from industry experts. The company provides hands-on experience in customer relationship management, allowing new employees to develop essential skills. With a focus on growth and innovation, MyTravaly is an ideal place for aspiring professionals to build their careers. Company Details Industry Customer Service / Hospitality & Travel Location Dibrugarh, Assam, India Connect With Us Careers Apply Now Website 🔗 mytravaly.zohorecruit.in Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Customer Relationship Manager at MyTravaly? Eligibility Tap to expand + Answer Candidates with Higher Secondary / Diploma / Bachelor's Degree in a Relevant Field and 1-3 years experience are eligible. Eligible batches: 2021, 2022, 2023, 2024, 2025. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: Customer Relationship Management, Customer Support, Complaint Resolution, CRM, Microsoft Applications. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹10,000–₹15,000/Month. Final offer depends on skills, experience, and interview performance. ? What is the interview process at MyTravaly? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: Customer Relationship Management, Customer Support, Complaint Resolution, CRM, Microsoft Applications. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Customer Relationship Manager interview? Preparation Tap to expand + Answer (1) Core concepts of Customer Relationship Management, Customer Support, Complaint Resolution, CRM, Microsoft Applications, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) MyTravaly research, (5) Clear communication. ? What is the work culture like at MyTravaly? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. 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