📋 Job Details at a Glance 📍 Location Chennai, Tamil Nadu, India 🏢 Company Movate 👥 Experience 0 - 1 year 🎓 Qualification Any Graduate 📅 Eligible Batch 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary ₹2.5 LPA - ₹4 LPA 🏢 Industry Operations 🛠 Key Skills Customer Support Chat Support Email Communication Messenger Channels Issue Resolution Refund Processing Trainee at Movate — Full Details & How to Apply Movate is hiring Trainee candidates in Chennai, Tamil Nadu, India for onsite operations, offering a starting salary of ₹2.5 LPA to ₹4 LPA . This role provides fresh graduates with hands-on experience in customer communication tools and issue resolution across multiple channels. It is one of the available Trainee jobs in the customer support operations sector, with eligibility for Chennai, Tamil Nadu, India jobs in 2024, 2025, and 2026 batches. The Trainee role directly supports customer satisfaction by handling inquiries through chat support , email communication , and messenger channels . Responsibilities include resolving customer issues and processing refunds, ensuring consistent service quality. These tasks require active use of communication tools and structured issue resolution processes, which are foundational to customer support operations. Movate , formerly known as CSS Corp, operates in customer support operations and is headquartered in Chennai, Tamil Nadu, India . The company offers structured training for entry-level candidates, with this Trainee role forming part of its onboarding process. The position is part of Movate recruitment initiatives focused on building operational excellence through fresh talent. 2024, 2025, 2026 graduates with Any Graduate qualification and 0 - 1 year experience are eligible. The role offers a salary range of ₹2.5 LPA - ₹4 LPA , making it a viable entry point into customer support operations in Chennai, Tamil Nadu, India . Trainees will gain practical experience in Customer Support , Chat Support , Email Communication , Messenger Channels , Issue Resolution , and Refund Processing . This foundation prepares candidates for progression into higher-level support roles or specialized positions within customer operations. The role enables skill development in real-time communication tools used in live customer interactions. 📊 Role Difficulty: [Difficulty] | Competition Level: [Competition] | Fresher Friendly: [Fresher Friendly] NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. This is a direct Trainee jobs opportunity in Chennai, Tamil Nadu, India jobs under Movate recruitment . Job Role & Responsibilities The Trainee at Movate supports daily customer operations by resolving real-time inquiries through chat support and email communication , ensuring issue resolution within 24-hour SLA benchmarks. This role directly contributes to customer satisfaction metrics and refund processing accuracy in operational workflows. Resolves customer inquiries via chat support using Messenger Channels to deliver immediate responses within 15-minute response time thresholds. Manages formal customer interactions through email communication , ensuring all responses follow standardized response templates and brand tone guidelines . Participates in issue resolution workflows by documenting root causes using CRM ticketing systems and problem-solving protocols . Processes refund requests by verifying eligibility using refund policy documents and updating transaction records in the ERP system . Tracks customer feedback metrics such as CSAT scores and resolution time to report weekly performance data to the support operations team . Engages customers in real-time troubleshooting through chat support and messenger channels , applying step-by-step troubleshooting guides to resolve technical issues. Documents all customer interactions in the support knowledge base using structured interaction logs to maintain audit trails and improve future service delivery. Identifies recurring complaint patterns and submits issue resolution improvement suggestions to the customer support team for process updates. This role establishes direct ownership over customer interaction records , issue resolution timelines , and feedback reporting accuracy , with measurable impact on service delivery performance and customer retention metrics . Required Skills & Technical Competencies The Trainee must demonstrate foundational proficiency in customer support , chat support , email communication , messenger channels , issue resolution , and refund processing to perform core operational tasks effectively. Technical Skills Customer Support — beginner to intermediate — used to manage real-time customer inquiries and resolve issues using standardized support scripts in chat and email platforms. Chat Support — beginner to intermediate — applied in real-time to resolve customer issues via Messenger Channels and live chat interfaces with response time tracking . Email Communication — beginner to intermediate — utilized to draft formal responses using email templates and brand-approved language in customer service workflows . Messenger Channels — beginner to intermediate — used to engage customers on platforms like WhatsApp and Telegram with pre-built message flows and channel-specific formatting . Issue Resolution — beginner to intermediate — executed through structured problem-solving steps in support workflows and ticket escalation protocols within CRM systems . Refund Processing — beginner to intermediate — performed by verifying refund eligibility using policy documents and updating records in the ERP system with transaction IDs . When showcasing these skills, emphasize hands-on experience with CRM systems , email templates , and real-time chat tools in past academic or internship projects, and highlight specific response time metrics or issue resolution outcomes . Eligibility Criteria This role is designed for any graduate with a foundational understanding of customer communication and problem-solving , particularly those entering the workforce in 2024, 2025, or 2026 . Must hold a graduate degree from any recognized university in any discipline. Eligible only for 2024, 2025, and 2026 academic batches. No prior work experience is required, making it ideal for fresh graduates with no industry exposure. Academic performance is not specified, but a strong communication background is essential for effective customer interaction . Experience in customer support or internship roles in support operations is a direct advantage during selection. Applicants must submit a portfolio demonstrating communication samples such as email responses or chat logs from academic or personal projects. Documentation & Portfolio Requirements Your resume must include a clear section on customer communication experience , with specific examples of email responses or chat interactions that show issue resolution or customer engagement . For this role, prioritize including real examples of email communication or chat support from academic projects, internships, or personal practice, with clear outcomes such as issue resolution or customer feedback to demonstrate competence. Salary for Trainee at Movate 💰 Compensation ₹2.5 LPA - ₹4 LPA The advertised compensation for the Trainee role at Movate is ₹2.5 LPA - ₹4 LPA . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Trainee Upskilling with the right resources significantly enhances your chances of selection for the Trainee role at Movate , particularly in customer support . Recommended Courses & Resources MS Office — Essential for managing customer interactions and documentation efficiently. Communication Skills — Crucial for effective customer support and interaction across various channels. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor the resume — Highlight relevant skills for customer support roles. ❌ Neglecting to proofread — Ensure your application is free from grammatical errors. ❌ Overlooking soft skills — Showcase empathy and patience in your application. ❌ Not preparing for scenarios — Practice common customer support questions for interviews. ❌ Applying without understanding responsibilities — Research the specific duties of the Trainee role. ❌ Ignoring application deadlines — Always check submission guidelines and deadlines. Before You Apply — Checklist ✅ Research Movate 's customer support operations to understand their service ethos. ✅ Tailor your resume to reflect the required skills and experiences relevant to the role. ✅ Prepare a cover letter that emphasizes your interest in customer support . ✅ Ensure your application is submitted before the deadline provided in the job listing. ✅ Double-check that all required documents are included in your application. ✅ Follow up on your application status after a week to express continued interest. ✅ Prepare for potential interviews by practicing common customer support questions. ✅ Gather references who can vouch for your communication and problem-solving skills. Resume Tailoring & ATS Keywords for Trainee Optimizing your resume for ATS is crucial for securing the Trainee role at Movate , as it ensures your application passes initial screenings. ATS Keywords to Include Customer Support Chat Support Email Communication Messenger Channels Issue Resolution Refund Processing Communication Skills Problem-Solving Customer Interaction Team Collaboration Entry-Level Trainee Resume Tips for This Role Highlight any customer service experience, even if informal, to demonstrate relevant skills. Emphasize strong communication skills, as they are critical for this role. Include any projects or internships related to customer support to showcase practical experience. Optimize your resume with keywords from the job description to pass ATS filters. Avoid including unrelated work experience that does not pertain to customer support . Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro tip: Do not include unrelated work experience that does not pertain to customer support in your resume. How to Apply for Trainee at Movate Apply Now — Movate Visit the Movate careers page and locate the Trainee job listing. Prepare your resume highlighting relevant skills and experiences. Fill out the application form accurately, ensuring all fields are completed. After submission, monitor your email for any communication regarding your application status. Use the application tracking feature on the portal to check your application progress. Applications reviewed on rolling basis — early submission recommended. Apply Now — Movate NexisGrow.com does not charge any fees for job applications. Movate Movate , originally CSS Corp, operates in customer support operations in Chennai, Tamil Nadu, India . The Trainee role is onsite, offering hands-on experience in real-world customer support . This position sits within a structured, team-based environment focused on direct customer interaction and service delivery. The team resolves customer issues, answers product inquiries, and processes refunds efficiently. Work involves Chat Support , Email Communication , and Messenger Channels . These tools enable timely issue resolution and ensure consistent customer satisfaction across communication platforms. This Trainee role provides early exposure to core customer support operations. It develops practical skills in Issue Resolution and Refund Processing through real-world interactions, building foundational experience in customer service and communication. The role serves as an excellent launchpad for freshers. It offers real-world skill development in Customer Support and Communication within a structured, onsite environment, preparing new graduates for future roles in customer operations. Company Details Industry Operations Location Chennai, Tamil Nadu, India Connect With Us Careers Apply Now Website 🔗 movatecareers.movate.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Trainee at Movate? Eligibility Tap to expand + Answer Any graduate from the 2024, 2025, or 2026 batches can apply. ? What technical skills are most important for this role? Skills Tap to expand + Answer Customer Support, Chat Support, Email Communication, and Problem-Solving are essential. ? What is the expected salary for this position? Salary Tap to expand + Answer The salary ranges from ₹2.5 LPA to ₹4 LPA for entry-level roles. ? What should I expect after applying for Trainee at Movate? Hiring Process Tap to expand + Answer The process includes application review, potential screening, and an offer for selected candidates. ? How should I prepare for the Trainee interview at Movate? Preparation Tap to expand + Answer Review customer support scenarios, practice communication skills, and understand the company's services. ? Is this role work from home, hybrid, or onsite? Work Mode Tap to expand + Answer This role is onsite in Chennai. ? What is the career growth after joining Movate as Trainee? Growth Tap to expand + Answer Exposure to customer support operations can lead to various roles within the company. ? What should I highlight in my resume for this role? Resume Tap to expand + Answer Focus on customer service skills, communication abilities, and any relevant experience. ? Is there a last date to apply for this role? Application Tap to expand + Answer Check the job listing for specific application deadlines. ? Is there a probation period at Movate? Probation Tap to expand + Answer Probation details are not specified in the job listing. ? What is the work culture like at Movate? Culture Tap to expand + Answer The work culture is onsite and customer-facing, emphasizing teamwork. ? Can freshers apply for this role at Movate? Fresher Tap to expand + Answer Yes, freshers are encouraged to apply for this Trainee position. 🔗 Explore More on NexisGrow More jobs in Chennai Browse all Non-Tech jobs Latest Fresher jobs More jobs at Movate Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com