📋 Job Details at a Glance 📍 Location Remote — India 🏢 Company Motion 👥 Experience 2+ years 🎓 Qualification Any Graduate 📅 Eligible Batch 2023, 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary ₹5–9 LPA 🏢 Industry BPO 🛠 Key Skills Customer Support HubSpot Billing Support WhatsApp English Hindi Punjabi Customer Support Rep at Motion — Full Details & How to Apply Motion is seeking a Customer Support Rep to enhance its client engagement. With a robust remote work culture, this role offers freshers a unique entry into the BPO industry. As a remote position based in India , it provides flexibility while contributing to customer satisfaction and retention. The BPO industry is evolving, making customer support roles increasingly vital for companies like Motion . With a focus on innovative customer support solutions, this role is essential in maintaining high standards of service, which directly impacts client loyalty and the company's competitive edge. Founded in 2020 , Motion has rapidly expanded its workforce to over 500 employees. The company is recognized for its commitment to employee development and a culture that encourages innovation. This makes Motion an attractive employer for those looking to grow in the customer support field. We encourage 2023, 2024, 2025, 2026 graduates and Any Graduate with 2+ years experience to apply for this role, which offers a competitive salary of ₹5–9 LPA . This position is ideal for individuals eager to start their careers in customer support, especially those familiar with tools like HubSpot. In this role, you will work with essential skills such as Customer Support , Billing Support , and communication via WhatsApp . This experience not only enhances your resume but also opens doors to various career paths within the BPO sector, allowing for significant professional growth. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The core mission of the Customer Support Rep at Motion is to deliver exceptional customer service through effective communication and problem resolution, ensuring customer satisfaction and loyalty. Assist customers with inquiries via WhatsApp , ensuring timely responses and effective communication while tracking interactions using HubSpot . Provide billing support by utilizing specific tools to resolve payment issues, enhancing overall customer satisfaction. Collaborate with sales and technical teams to address customer concerns, improving service delivery and response times. Monitor customer feedback metrics to identify areas for improvement in service quality and response efficiency. Develop FAQs and support documentation to streamline customer interactions and enhance the support process. Document customer interactions and resolutions in HubSpot for future reference and training purposes. Resolve client issues through effective problem-solving techniques, ensuring a positive customer experience and fostering loyalty. Ownership of customer interactions directly impacts service quality, making this role vital for maintaining Motion 's reputation for excellence. Required Skills & Technical Competencies The ideal candidate for the Customer Support Rep role must possess a robust skill set tailored to customer service and technical support. Technical Skills Customer Support — intermediate — essential for addressing client needs and ensuring satisfaction through effective communication. HubSpot — intermediate — used for managing customer relationships and tracking support tickets to enhance service delivery. Billing Support — intermediate — involves resolving payment-related queries with attention to detail to ensure customer satisfaction. WhatsApp — intermediate — utilized for real-time customer interactions, enhancing communication efficiency. English — advanced — required for clear communication with a diverse customer base. Hindi — advanced — enhances customer interactions with Hindi-speaking clients, improving service accessibility. Punjabi — advanced — facilitates effective communication with Punjabi-speaking customers, broadening service reach. When showcasing these technical skills in your resume or interview, emphasize your practical experience and specific achievements related to each skill. Eligibility Criteria This role is designed for graduates who possess strong communication and problem-solving skills, regardless of their academic background. Any graduate is eligible, emphasizing communication skills over specific degrees. Candidates from the 2023 to 2026 batches are encouraged to apply, reflecting a commitment to nurturing fresh talent. While 2+ years of experience is preferred, freshers with relevant internships may be considered. No specific CGPA requirement, but a strong academic record can enhance your candidacy. Internship experience in customer support or related fields can provide a competitive edge in the application process. Documentation & Portfolio Requirements Submit your resume in a clear format, including relevant experience, skills, and any customer support projects or internships. Pro tip: Highlight specific instances where you resolved customer issues effectively to demonstrate your problem-solving abilities. Salary for Customer Support Rep at Motion 💰 Compensation ₹5–9 LPA The advertised compensation for the Customer Support Rep role at Motion is ₹5–9 LPA . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Customer Support Rep Upskilling with the right resources significantly enhances your chances of selection for the Customer Support Rep role at Motion . Recommended Courses & Resources MS Office — Proficiency in MS Office is essential for documentation and communication tasks. Communication Skills — Strong communication skills are vital for effective customer interaction and support. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor the resume to highlight customer support experience — fix by emphasizing relevant roles. ❌ Neglecting to mention language skills — ensure these are clearly stated. ❌ Using generic cover letters — personalize to reflect understanding of the company. ❌ Overlooking the importance of demonstrating problem-solving skills in interviews — prepare specific examples. ❌ Not researching Motion's recent developments or culture before the interview — familiarize yourself with the company. ❌ Submitting applications without proofreading for errors — always review for clarity and professionalism. Before You Apply — Checklist ✅ Research Motion and its services to understand the company better before applying. ✅ Tailor your resume to include relevant keywords and experiences that align with the job description. ✅ Prepare a cover letter that reflects your interest in the customer support role at Motion. ✅ Gather any necessary documents, such as transcripts or certificates, to support your application. ✅ Ensure your LinkedIn profile is updated and reflects your resume accurately. ✅ Practice common customer support interview questions to prepare for potential interviews. ✅ Set reminders for application deadlines to ensure timely submission. ✅ Follow up on your application status after a week to express continued interest. Resume Tailoring & ATS Keywords for Customer Support Rep Optimizing your resume for ATS is crucial for standing out in the application process for the Customer Support Rep role at Motion . ATS Keywords to Include Customer Support HubSpot Billing Support WhatsApp English Hindi Punjabi Remote BPO Communication Problem-Solving Client Interaction Documentation Resume Tips for This Role Highlight relevant customer support experience, even if from internships or part-time roles. Emphasize multilingual skills, particularly in English, Hindi, and Punjabi, as they are crucial for this role. Include any projects or coursework related to customer service or communication. Optimize your resume for ATS by including keywords from the job description, especially 'HubSpot' and 'Billing Support'. Avoid including unrelated work experience that does not demonstrate skills relevant to customer support. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro tip: Avoid including generic job descriptions; focus on specific achievements and relevant skills. How to Apply for Customer Support Rep at Motion Apply Now — Motion Visit the application portal and create an account to start your application. Upload your resume, ensuring it is tailored to the job description and highlights relevant skills. Fill out the application form accurately, providing all requested information. After submission, expect a confirmation email and prepare for potential follow-up communications. Track your application status through the portal to stay updated on your progress. Applications reviewed on a rolling basis — early submission recommended. Apply Now — Motion NexisGrow.com does not charge any fees for job applications. Motion Motion was founded in 2020 and has rapidly grown to become a significant player in the BPO sector , with its headquarters located in Bengaluru . The company has expanded its global footprint, serving clients across multiple continents and establishing a reputation for quality service delivery. Specializing in customer support services , Motion utilizes advanced technologies such as HubSpot and WhatsApp to enhance client interactions. The company focuses on providing comprehensive billing support and multilingual assistance in English , Hindi , and Punjabi , ensuring a seamless experience for diverse customer bases. The work culture at Motion is characterized by a strong emphasis on employee development, reflected in its positive reviews on Glassdoor, where it holds a 4.5-star rating . The company actively promotes mentorship programs and has been recognized for its supportive environment, which fosters growth and collaboration among its employees. Recently, Motion secured a significant funding round aimed at facilitating its expansion into new markets. This investment will enhance its service offerings and technological capabilities, allowing the company to implement innovative solutions that improve customer engagement and operational efficiency. For freshers entering the BPO industry , Motion offers a robust career launchpad. With opportunities for mentorship and career advancement, new employees can gain valuable experience in customer support while working in a company that prioritizes professional growth and skill development. Company Details Industry BPO Location Remote — India Connect With Us Careers Apply Now Website 🔗 ats.rippling.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Customer Support Rep at Motion? Eligibility Tap to expand + Answer Candidates with Any Graduate and 2+ years experience are eligible. Eligible batches: 2023, 2024, 2025, 2026. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: Customer Support, HubSpot, Billing Support, WhatsApp, English. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹5–9 LPA. Final offer depends on skills, experience, and interview performance. ? What is the interview process at Motion? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: Customer Support, HubSpot, Billing Support, WhatsApp, English. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Customer Support Rep interview? Preparation Tap to expand + Answer (1) Core concepts of Customer Support, HubSpot, Billing Support, WhatsApp, English, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) Motion research, (5) Clear communication. ? What is the work culture like at Motion? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Remote — India Browse all Non-Tech jobs Latest Fresher jobs More jobs at Motion Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com