📋 Job Details at a Glance 📍 Location Shillong, Meghalaya, India 🏢 Company Marriott 👥 Experience 0-2 years 🎓 Qualification Any Graduate 📅 Eligible Batch 2023, 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary Not Disclosed 🏢 Industry Non-Tech 🛠 Key Skills Customer Service Communication Skills Problem Solving Time Management Team Collaboration KST Executive at Marriott — Full Details & How to Apply Marriott is seeking a KST Executive in Shillong, Meghalaya, India , offering freshers a unique entry point into the hospitality industry. This role provides hands-on experience in customer service at a globally recognized brand, making it an ideal opportunity for those looking to kickstart their careers. The hospitality industry is rebounding post-pandemic, with a growing demand for customer service roles. This makes the KST Executive position at Marriott particularly relevant, as the company continues to expand its reach and enhance guest experiences, ensuring that fresh talent is integrated into their service model. Founded in 1927 , Marriott operates over 7,000 properties worldwide, showcasing its extensive reach and stability in the hospitality sector. This global presence not only enhances your resume but also provides a robust support system for employees, making Marriott a notable employer in the non-tech space. This role is perfect for 2023, 2024, 2025, 2026 graduates from any graduate background with 0-2 years experience . The salary for this position is not disclosed , but the experience gained will be invaluable for your career trajectory. As a KST Executive , you will develop essential skills in customer service , communication , problem-solving , time management , and team collaboration . This role not only sets you apart from competitors in non-tech roles but also opens doors to various career paths within the hospitality industry, paving the way for future advancement. 📊 Role Difficulty: Low | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The KST Executive at Marriott is dedicated to delivering exceptional customer service, ensuring guest satisfaction through effective communication and problem-solving skills. Assist guests with inquiries and requests, utilizing customer service skills to enhance their overall experience. Utilize communication skills to address guest concerns and feedback, ensuring alignment with Marriott's service standards. Collaborate with the front desk and housekeeping teams to resolve guest issues promptly, demonstrating team collaboration . Monitor guest feedback metrics to identify service improvement areas, applying problem-solving skills effectively. Take initiative in suggesting process improvements based on guest interactions, showcasing problem-solving abilities. Document guest interactions and service requests accurately to maintain high-quality service records, emphasizing time management . Engage directly with guests to resolve issues, demonstrating problem-solving skills in real-time scenarios. This role fosters an ownership culture where each KST Executive directly impacts guest satisfaction and service excellence at Marriott . Required Skills & Technical Competencies The KST Executive role requires a specific skill set to ensure effective guest interactions and service delivery at Marriott . Technical Skills Customer Service — entry — essential for addressing guest needs and enhancing their experience during interactions. Communication Skills — entry — critical for effective interaction with guests and team members, applied daily in this role. Problem Solving — entry — necessary for addressing guest complaints and finding solutions quickly in real-time scenarios. Time Management — entry — important for prioritizing tasks during peak hours to ensure efficient service delivery. Team Collaboration — entry — vital for working with various departments to ensure a cohesive guest experience. When showcasing these technical skills in your resume or interview, emphasize specific examples of how you have applied them in customer service settings. Eligibility Criteria This role is designed for recent graduates eager to start their careers in customer service within the hospitality industry. Any graduate is eligible, valuing diverse educational backgrounds. Batches 2023 , 2024 , 2025 , and 2026 are encouraged to apply. Experience is not required, but internships or part-time roles in customer service are advantageous. No specific academic performance metrics are mentioned, allowing for a broader range of applicants. Prior experience in hospitality or customer-facing roles may provide an edge but is not mandatory. Documentation & Portfolio Requirements Submit your resume in a clear format, including your educational background, any relevant experience, and specific skills related to customer service. Pro tip: Highlight any customer service experiences, even informal ones, to demonstrate your capability in this role. Salary for KST Executive at Marriott 💰 Compensation Not Disclosed The advertised compensation for the KST Executive role at Marriott is Not Disclosed . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for KST Executive Upskilling with the right resources significantly enhances your chances of selection for the KST Executive role at Marriott . Recommended Courses & Resources Communication Skills — Essential for effective interaction with guests and team members. Problem Solving — Crucial for addressing customer issues promptly and efficiently. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor the resume to highlight customer service skills — fix by customizing for the role. ❌ Overlooking the importance of soft skills — ensure to mention teamwork and communication. ❌ Neglecting to proofread for errors — always check for typos and grammatical mistakes. ❌ Not providing specific examples of past experiences — use quantifiable achievements where possible. ❌ Being vague about responsibilities in previous roles — detail specific tasks and outcomes. ❌ Ignoring the application deadline — always check for urgency in job postings. Before You Apply — Checklist ✅ Research Marriott 's company culture and values before applying. ✅ Prepare a tailored resume that highlights relevant skills and experiences. ✅ Gather any necessary documents, such as transcripts or recommendation letters. ✅ Complete the online application form accurately and thoroughly. ✅ Follow up with a thank-you email after submitting your application. ✅ Check the application portal for updates on your application status. ✅ Prepare for potential interviews by practicing common customer service scenarios. ✅ Network with current or former Marriott employees for insights. Resume Tailoring & ATS Keywords for KST Executive Optimizing your resume for ATS is crucial for standing out in the application process for the KST Executive role at Marriott . ATS Keywords to Include Customer Service Communication Skills Problem Solving Time Management Team Collaboration Guest Experience Hospitality Service Standards Feedback Metrics Initiative Documentation Collaboration Resume Tips for This Role Highlight any customer service experience, even if informal, to demonstrate relevant skills. Emphasize communication skills through examples of teamwork or group projects. Include any relevant projects or internships that showcase your problem-solving abilities. Optimize your resume for ATS by using keywords from the job description. Avoid including unrelated work experience that does not showcase relevant skills. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro tip: Avoid including generic job descriptions; focus on specific achievements and responsibilities relevant to customer service. How to Apply for KST Executive at Marriott Apply Now — Marriott Visit the application portal and create an account to start your application. Upload a tailored resume that highlights your relevant skills and experiences. Fill out the application form carefully, ensuring all information is accurate. After submission, check your email for confirmation and further instructions. Use the application portal to track the status of your application. Applications reviewed on rolling basis — early submission recommended. Apply Now — Marriott NexisGrow.com does not charge any fees for job applications. Marriott Marriott was founded in 1927 and has expanded to become one of the largest hotel chains globally, boasting over 1.7 million rooms across 131 countries . With its headquarters located in Bethesda, Maryland , Marriott continues to enhance its global footprint, serving millions of guests each year. The company offers a diverse portfolio of brands, including Ritz-Carlton , Sheraton , and Courtyard , catering to various customer segments. Each brand is designed to meet specific needs, from luxury accommodations to budget-friendly options, ensuring that Marriott remains a leader in the hospitality industry. Marriott has received numerous accolades for its workplace culture, including a consistent ranking in Fortune's '100 Best Companies to Work For' . The company emphasizes employee development through various programs, fostering a supportive environment that encourages growth and collaboration among its over 174,000 employees . Recently, Marriott announced plans to expand its footprint in India, aiming to open 50 new hotels by 2025 . This strategic move reflects the company's commitment to growth in emerging markets, enhancing its presence in regions with increasing travel demand. Joining Marriott as a fresher offers unparalleled opportunities for mentorship and career advancement within a globally recognized hospitality brand. The company’s focus on employee development and its extensive network provide a solid foundation for building a successful career in the non-tech sector. Company Details Industry Non-Tech Location Shillong, Meghalaya, India Connect With Us Careers Apply Now Website 🔗 ejwl.fa.us2.oraclecloud.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for KST Executive at Marriott? Eligibility Tap to expand + Answer Candidates with Any Graduate and 0-2 years experience are eligible. Eligible batches: 2023, 2024, 2025, 2026. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: Customer Service, Communication Skills, Problem Solving, Time Management, Team Collaboration. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: Not Disclosed. Final offer depends on skills, experience, and interview performance. ? What is the interview process at Marriott? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: Customer Service, Communication Skills, Problem Solving, Time Management, Team Collaboration. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the KST Executive interview? Preparation Tap to expand + Answer (1) Core concepts of Customer Service, Communication Skills, Problem Solving, Time Management, Team Collaboration, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) Marriott research, (5) Clear communication. ? What is the work culture like at Marriott? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Shillong Browse all Non-Tech jobs Latest Fresher jobs More jobs at Marriott Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com