📋 Job Details at a Glance 📍 Location Pune, Maharashtra, India 🏢 Company Markup.club 👥 Experience 0-2 years 🎓 Qualification Any Graduate 📅 Eligible Batch 2022, 2023, 2024, 2025 📄 Job Type Full Time 💰 Salary ₹3–₹4.8 LPA 🏢 Industry BPO 🛠 Key Skills Customer Support Subscriber Onboarding Zoho Desk Written Communication Problem-Solving Client Experience Executive at Markup.club — Full Details & How to Apply Markup.club is seeking a Client Experience Executive to enhance customer support in Pune, Maharashtra, India . Freshers can kickstart their careers in the BPO industry with a competitive salary package of ₹3–₹4.8 LPA . The role of a Client Experience Executive is increasingly vital in the BPO sector, especially as customer satisfaction becomes a key differentiator in a competitive market. With the BPO industry in India expanding, positions like this are essential for maintaining high customer retention rates and satisfaction scores. Markup.club , founded in 2021 , is rapidly expanding its workforce, currently employing over 200 professionals dedicated to customer engagement. This growth reflects the company's commitment to providing exceptional customer support, making it an attractive employer for those looking to enter the BPO field. This position is ideal for 2022, 2023, 2024, 2025 graduates with a Any Graduate qualification and 0-2 years experience . The competitive salary of ₹3–₹4.8 LPA makes this role appealing for freshers eager to gain valuable experience. As a Client Experience Executive , you will develop essential skills in Customer Support , Subscriber Onboarding , and Written Communication . You'll also gain hands-on experience with Zoho Desk , a leading customer support tool, which can significantly enhance your employability in future roles. 📊 Role Difficulty: Low | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The Client Experience Executive at Markup.club is pivotal in ensuring a seamless onboarding experience for new subscribers, leveraging Zoho Desk to enhance customer satisfaction and support efficiency. Onboard new subscribers by guiding them through the setup process using Zoho Desk , ensuring a smooth transition and high customer satisfaction. Resolve customer queries through effective written communication , utilizing Zoho Desk for tracking and documentation to maintain service quality. Collaborate with the technical support team to address complex customer issues, ensuring timely resolutions and enhancing the overall customer experience. Maintain accurate support records, aiming for a 95% accuracy rate in documentation to improve the knowledge base and support processes. Update the company’s knowledge base with new solutions and customer feedback, taking initiative to enhance support resources. Document customer interactions and resolutions to improve future support processes and reporting, contributing to overall service efficiency. Utilize problem-solving skills to assist non-technical customers, ensuring their issues are addressed promptly and effectively. Ownership of these responsibilities directly impacts customer satisfaction and the overall success of Markup.club , fostering a culture of accountability and excellence. Required Skills & Technical Competencies The ideal candidate for the Client Experience Executive role should possess a strong skill set in customer support and technical tools essential for effective service delivery. Technical Skills Customer Support — entry — essential for addressing client needs and ensuring satisfaction through effective communication. Zoho Desk — entry — practical application in managing customer interactions and support tickets, crucial for daily operations. Written Communication — entry — used daily to convey clear and concise information to customers, impacting overall service quality. Problem-Solving — entry — necessary for troubleshooting customer issues effectively and enhancing the customer experience. Documentation Skills — entry — evaluated through the accuracy and clarity of support records maintained in Zoho Desk . When showcasing these technical skills in your resume or interview, emphasize your practical experience with Zoho Desk and your ability to communicate effectively. Eligibility Criteria This role is designed for recent graduates eager to start their careers in customer support within the BPO industry. Any Graduate — eligible candidates from any academic background are welcome to apply. Batches — candidates from the batches of 2022, 2023, 2024, and 2025 are encouraged to apply. No prior experience — this role is ideal for freshers looking to enter the BPO industry. CGPA — while there are no specific requirements, a strong academic record can enhance your profile. Internship experience — relevant experience in customer service can provide a competitive edge in the application process. Documentation & Portfolio Requirements Ensure your resume is clear and concise, highlighting relevant skills and experiences, particularly in customer support and use of Zoho Desk . Pro tip: Tailor your application to emphasize your familiarity with Zoho Desk and any customer service experiences, even if they are from internships or projects. Salary for Client Experience Executive at Markup.club 💰 Compensation ₹3–₹4.8 LPA The advertised compensation for the Client Experience Executive role at Markup.club is ₹3–₹4.8 LPA . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Client Experience Executive Upskilling with the right resources significantly enhances your chances of selection for the Client Experience Executive role, equipping you with essential skills and knowledge. Recommended Courses & Resources Subscriber Onboarding — This course provides insights into effective onboarding processes, crucial for customer support roles. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to customize the resume for the role — ensure alignment with job requirements. ❌ Neglecting to mention relevant skills like Zoho Desk — always include these. ❌ Using generic language instead of specific examples — provide concrete instances of problem-solving. ❌ Overlooking the importance of written communication skills — highlight relevant coursework or experiences. ❌ Not preparing for potential interview questions — practice common questions. ❌ Submitting a resume with formatting issues or typos — ensure professionalism in presentation. Before You Apply — Checklist ✅ Research Markup.club to understand its services and culture before applying. ✅ Tailor your resume to include relevant skills and experiences specific to the Client Experience Executive role. ✅ Prepare a cover letter that highlights your enthusiasm for customer support and your willingness to learn. ✅ Double-check the application URL to ensure you are applying through the correct portal. ✅ Gather any required documents, such as transcripts or certifications, before starting the application. ✅ Follow up on your application status after submission to express continued interest. ✅ Prepare for potential interviews by reviewing common customer support scenarios. ✅ Ensure you have the NISM-Series-XXV-A certification before the joining date. Resume Tailoring & ATS Keywords for Client Experience Executive Optimizing your resume for ATS is crucial for the Client Experience Executive role, ensuring your application gets noticed by hiring systems. ATS Keywords to Include Customer Support Subscriber Onboarding Zoho Desk Written Communication Problem-Solving Documentation Knowledge Base Management Client Experience Communication Skills Technical Support Customer Queries Onboarding Process Resume Tips for This Role Highlight customer support experience or relevant internships to demonstrate your capability in this role. Emphasize strong written communication skills, as this is crucial for customer interactions. Include any projects or coursework related to customer service or problem-solving. Optimize your resume for ATS by including keywords from the job description, such as Zoho Desk and documentation. Avoid including unrelated work experience that does not showcase relevant skills for this position. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro tip: Avoid including generic statements that do not reflect your specific skills or experiences relevant to this role. How to Apply for Client Experience Executive at Markup.club Apply Now — Markup.club Visit the application portal and create an account if you don't have one. Upload your resume, ensuring it is tailored to the Client Experience Executive role. Fill out the application form with accurate personal and educational details. After submission, expect a confirmation email regarding your application status. Track your application through the portal to stay updated on any progress. Applications reviewed on a rolling basis — early submission recommended. Apply Now — Markup.club NexisGrow.com does not charge any fees for job applications. Markup.club Markup.club was founded in 2021 and is headquartered in Pune, Maharashtra . With a focus on enhancing client experiences in the BPO sector, the company has rapidly grown to serve numerous clients across various industries. As of now, Markup.club employs over 200 professionals dedicated to delivering exceptional service. Specializing in customer support solutions, Markup.club offers services such as subscriber onboarding and query resolution . Utilizing advanced tools like Zoho Desk , the company ensures efficient handling of customer inquiries. This focus on technology enables Markup.club to streamline processes and enhance client satisfaction. The company culture at Markup.club has been positively reviewed on platforms like Glassdoor, where employees highlight a supportive work environment and opportunities for professional growth. The company actively promotes employee development through various training programs, fostering a culture of continuous learning and improvement. Recently, Markup.club secured significant funding to expand its service offerings, indicating a strong growth trajectory in the BPO sector. This funding will allow the company to invest in new technologies and enhance its existing platforms, positioning it for future success. Markup.club serves as an excellent launchpad for freshers in the BPO industry, providing comprehensive training and exposure to industry-standard tools and practices. With a focus on skill development and career advancement, new employees can quickly adapt and thrive in their roles. Company Details Industry BPO Location Pune, Maharashtra, India Connect With Us Careers Apply Now Website 🔗 markup.zohorecruit.in Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Client Experience Executive at Markup.club? Eligibility Tap to expand + Answer Candidates with Any Graduate and 0-2 years experience are eligible. Eligible batches: 2022, 2023, 2024, 2025. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: Customer Support, Subscriber Onboarding, Zoho Desk, Written Communication, Problem-Solving. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹3–₹4.8 LPA. Final offer depends on skills, experience, and interview performance. ? What is the interview process at Markup.club? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: Customer Support, Subscriber Onboarding, Zoho Desk, Written Communication, Problem-Solving. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Client Experience Executive interview? Preparation Tap to expand + Answer (1) Core concepts of Customer Support, Subscriber Onboarding, Zoho Desk, Written Communication, Problem-Solving, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) Markup.club research, (5) Clear communication. ? What is the work culture like at Markup.club? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Pune Browse all Non-Tech jobs More jobs at Markup.club Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com