📋 Job Details at a Glance 📍 Location Noida, Uttar Pradesh, India 🏢 Company Mahindra & Mahindra 👥 Experience 1-5 years 🎓 Qualification Diploma or Bachelor’s degree in Mechanical, Automobile, or Agricultural Engineering 📅 Eligible Batch 2023, 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary ₹13.5 LPA 🏢 Industry Agriculture 🛠 Key Skills Problem Solving Communication Skills Basic Computer Knowledge SQL Python Deputy / Assistant Manager - Customer Care at Mahindra & Mahindra — Full Details & How to Apply Mahindra & Mahindra is seeking a Deputy/Assistant Manager - Customer Care in Noida, Uttar Pradesh, India , where you can directly influence agricultural innovation and customer satisfaction. This role is pivotal in enhancing customer engagement in a transforming agricultural sector. The agricultural industry is experiencing significant transformation, with mechanization at the forefront. As a leader in this space, Mahindra & Mahindra is focused on improving customer experiences, making the Deputy/Assistant Manager - Customer Care role essential for driving customer satisfaction and retention, which are critical for achieving the company's performance targets. What sets Mahindra & Mahindra apart as an employer is its rich heritage since 1945 and its global workforce of over 150,000 employees . The company’s focus on agricultural machinery and innovation creates a unique environment for professionals in the field. Joining Mahindra & Mahindra means being part of a culture that values growth and development. We encourage 2023, 2024, 2025, 2026 graduates with a Diploma or Bachelor’s degree in Mechanical, Automobile, or Agricultural Engineering and 1-5 years experience to apply. This role offers a competitive salary of ₹13.5 LPA , making it an attractive opportunity for fresh talent in the industry. In this position, you will gain hands-on experience with essential skills such as Problem Solving , Communication Skills , Basic Computer Knowledge , SQL , and Python . These competencies are highly sought after in the agricultural sector, opening doors to various career advancement opportunities within Mahindra & Mahindra and beyond. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The core mission of the Deputy / Assistant Manager - Customer Care at Mahindra & Mahindra is to enhance customer satisfaction through effective service management and data-driven improvements. Analyze customer feedback using CRM tools to implement service improvements that meet business performance targets. Utilize SQL to generate comprehensive reports on customer service metrics, facilitating informed decision-making. Collaborate with sales and engineering teams to address customer needs and enhance product offerings effectively. Drive spare-parts sales targets by developing strategies based on market analysis and customer insights. Take ownership of training dealer service staff, ensuring they are equipped to meet customer expectations consistently. Document service processes and customer interactions to maintain high standards of service quality. Resolve customer issues by employing problem-solving techniques and liaising with technical support teams. This role fosters an ownership culture where your contributions directly impact customer satisfaction and business success at Mahindra & Mahindra . Required Skills & Technical Competencies The ideal candidate for the Deputy / Assistant Manager - Customer Care role must possess a blend of technical and soft skills to drive customer service excellence. Technical Skills Problem Solving — intermediate — Critical for addressing customer issues and improving service processes effectively. Communication Skills — intermediate — Essential for effectively conveying information to customers and team members. Basic Computer Knowledge — entry — Used daily for managing customer data and generating reports. SQL — intermediate — Applied for data analysis and generating insights from customer service metrics. Python — entry — Utilized for automating reports and enhancing data processing capabilities. Soft Skills & Professional Competencies Effective communication to articulate customer needs and service improvements. Analytical thinking to interpret data and drive actionable insights. Adaptability to respond to changing customer demands and market conditions. Attention to detail in documenting service processes and interactions. Good to Have (Bonus Skills) Knowledge of agricultural machinery to better understand customer needs in the agricultural sector. Experience with CRM software to streamline customer interactions and improve service efficiency. Familiarity with dealer governance practices to aid in managing dealer networks effectively. When showcasing these skills in your resume or interview, emphasize specific examples of how you have applied them in previous roles or projects. Eligibility Criteria This role is designed for candidates who are eager to contribute to customer care excellence in the agricultural sector. Candidates must hold a Diploma or Bachelor's degree in Mechanical , Automobile , or Agricultural Engineering . Eligible batches include 2023 , 2024 , 2025 , and 2026 , allowing fresh graduates to apply. 1-5 years of experience is preferred, but freshers with relevant internships or projects are encouraged to apply. A minimum academic performance of 60% is expected to ensure a strong foundational knowledge. Internship experience in customer service or agricultural engineering can provide a competitive edge. Documentation & Portfolio Requirements Submit your resume in a clear format, including your educational background, relevant experience, and any projects related to customer service or engineering. Pro tip: Highlight any specific projects or internships that demonstrate your problem-solving skills and technical competencies relevant to this role. Salary for Deputy / Assistant Manager - Customer Care at Mahindra & Mahindra 💰 Compensation ₹13.5 LPA The advertised compensation for the Deputy / Assistant Manager - Customer Care role at Mahindra & Mahindra is ₹13.5 LPA . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Selection Process at Mahindra & Mahindra The selection process for the Deputy / Assistant Manager - Customer Care role is designed to identify candidates who possess the necessary technical and interpersonal skills. 1 Online Aptitude Test — 60 minutes, assessing logical reasoning and basic technical knowledge. 2 Technical Interview — focuses on SQL, Python, and problem-solving skills relevant to customer care. 3 Behavioral Interview — evaluates cultural fit and communication skills through situational questions. 4 HR Interview — discusses salary expectations and company culture, with an offer timeline of 1-2 weeks. Topic-wise Preparation Guide Round 1: Online Aptitude Test Logical Reasoning — essential for problem-solving in customer care — Khan Academy Basic Mathematics — relevant for data analysis tasks — Khan Academy Technical Knowledge — understanding of agricultural machinery — GeeksForGeeks Communication Skills — importance in customer interactions — MindTools Round 2: Technical Interview SQL Queries — practical application in generating customer reports — W3Schools Python Basics — understanding of data manipulation and automation — freeCodeCamp Customer Relationship Management — familiarity with CRM tools — GeeksForGeeks Problem-Solving Techniques — methods for addressing customer issues — MindTools Service Operations — knowledge of service delivery processes — GeeksForGeeks Round 3: Behavioral Interview STAR Method — prepare for behavioral questions using specific examples — MindTools Conflict Resolution — strategies for managing customer complaints — MindTools Technical Deep-Dive — be ready to discuss SQL and Python applications — W3Schools Timeline & Expectations The application to offer timeline typically spans 1-2 weeks, allowing for thorough evaluations at each stage. Prepare thoroughly for each round, focusing on both technical and soft skills to align with the company's values. Expected Interview Questions for Deputy / Assistant Manager - Customer Care at Mahindra & Mahindra These questions are based on the role's actual tech stack and responsibilities. Technical Questions Explain how you would write a SQL query to retrieve customer feedback data. How would you use Python to automate a reporting task? Describe a time you solved a complex problem in a customer service setting. What are the key features of CRM software you have used? How do you prioritize customer issues? What metrics would you track to measure customer satisfaction? Behavioral Questions Describe a situation where you had to handle a difficult customer. How do you manage stress during peak service times? Give an example of a successful team project you were part of. How do you ensure clear communication with team members? Role-Specific Questions What strategies would you implement to improve spare-parts sales? How would you approach training dealer service staff? What do you think are the biggest challenges in customer care for agricultural products? Structure your answers using the STAR method to provide clear and concise responses that demonstrate your skills and experiences. Resume Tailoring & ATS Keywords for Deputy / Assistant Manager - Customer Care Optimizing your resume for ATS is crucial for this role to ensure it gets noticed by recruiters. ATS Keywords to Include Customer Care SQL Python Problem Solving Communication Skills CRM Software Agricultural Engineering Dealer Governance Service Operations Performance Metrics Technical Support Spare-Parts Sales Resume Tips for This Role Highlight relevant coursework or projects in Mechanical, Automobile, or Agricultural Engineering. Emphasize any customer service experience, particularly in technical fields. Include specific examples of problem-solving in previous roles or internships. Optimize for ATS by using keywords from the job description. Avoid generic statements; focus on quantifiable achievements. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Do not include irrelevant work experience or generic skills that do not align with the job description. About Mahindra & Mahindra Founded in 1945 , Mahindra & Mahindra is headquartered in Mumbai, India , and operates in over 100 countries . The company employs more than 150,000 individuals , showcasing its extensive global footprint and commitment to enhancing agricultural productivity worldwide. Mahindra & Mahindra is well-known for its comprehensive range of agricultural machinery, including Mahindra Tractors and Mahindra Harvesters . These products play a crucial role in boosting the efficiency and productivity of farmers across India, contributing significantly to the nation’s agricultural landscape. The company has received accolades for its inclusive work culture, achieving a 4.2 rating on Glassdoor . Employee engagement initiatives, such as the Mahindra Rise for Good program, foster a supportive environment that prioritizes employee satisfaction and professional growth. Recently, Mahindra announced a strategic investment of $1 billion in sustainable farming technologies, emphasizing its dedication to innovation in agriculture. This initiative aims to enhance productivity while promoting environmentally friendly practices in farming. For freshers, Mahindra & Mahindra serves as a robust career launchpad in the agriculture sector. The company offers opportunities to learn from industry leaders, particularly in agricultural engineering and customer care, equipping new employees with valuable skills and insights. Why Join Mahindra & Mahindra as Deputy / Assistant Manager - Customer Care? Joining Mahindra & Mahindra as a Deputy / Assistant Manager - Customer Care provides a unique opportunity to develop essential skills in customer relationship management and technical proficiency in agriculture. CRM Software Proficiency — Gain hands-on experience with industry-standard CRM tools, enhancing your ability to manage customer interactions effectively. Technical Skill Development — Learn SQL and Python in a practical setting, equipping you with vital skills for data analysis and reporting. Career Advancement Opportunities — After 1-2 years, explore potential career paths in product management or operations management within the agricultural sector. Collaborative Work Culture — Experience a supportive environment that encourages cross-functional teamwork between engineering and customer service teams. Vibrant Lifestyle in Noida — Enjoy a dynamic lifestyle with easy access to urban amenities and a professional network in Noida, Uttar Pradesh . According to NexisGrow.com, the role of Deputy / Assistant Manager - Customer Care at Mahindra & Mahindra offers a solid foundation for a successful career in the agriculture industry, combining technical skills with customer engagement. Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Deputy / Assistant Manager - Customer Care at Mahindra & Mahindra? Eligibility Tap to expand + Answer Candidates with Diploma or Bachelor’s degree in Mechanical, Automobile, or Agricultural Engineering and 1-5 years experience are eligible. Eligible batches: 2023, 2024, 2025, 2026. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: Problem Solving, Communication Skills, Basic Computer Knowledge, SQL, Python. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹13.5 LPA. Final offer depends on skills, experience, and interview performance. ? What is the interview process at Mahindra & Mahindra? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: Problem Solving, Communication Skills, Basic Computer Knowledge, SQL, Python. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Deputy / Assistant Manager - Customer Care interview? Preparation Tap to expand + Answer (1) Core concepts of Problem Solving, Communication Skills, Basic Computer Knowledge, SQL, Python, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) Mahindra & Mahindra research, (5) Clear communication. ? What is the work culture like at Mahindra & Mahindra? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Noida Browse all Non-Tech jobs Latest Fresher jobs More jobs at Mahindra & Mahindra Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com