📋 Job Details at a Glance 📍 Location Mumbai, Maharashtra, India 🏢 Company Maersk 👥 Experience 2-5 years 🎓 Qualification Any Graduate 📅 Eligible Batch 2023, 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary ₹6–10 LPA 🏢 Industry Shipping & Logistics 🛠 Key Skills Customer Service Supply Chain Management Shipping & Logistics Customer Experience Shipment Coordination Stakeholder Management Data Analysis Microsoft Excel Power BI Client Relationship Management Customer Experience Partner – SCM at Maersk — Full Details & How to Apply Maersk is seeking a Customer Experience Partner – SCM in Mumbai, Maharashtra, India , where you can leverage your skills in supply chain management to enhance customer satisfaction. With a competitive salary of ₹6–10 LPA , this role offers a unique entry point into the shipping and logistics industry. The demand for skilled professionals in the shipping and logistics sector is on the rise, making the Customer Experience Partner – SCM role crucial for enhancing customer experience and operational efficiency. As companies like Maersk expand their services, the need for effective shipment coordination and stakeholder management becomes increasingly vital. What sets Maersk apart as an employer is its legacy as a global leader in shipping and logistics, founded in 1904 and employing over 80,000 people across 130 countries . This extensive network not only provides stability but also fosters a culture of innovation and collaboration, making it an ideal environment for growth in your career. We encourage 2023, 2024, 2025, 2026 graduates from any background to apply, especially those with 2-5 years experience in customer service or supply chain management. This role offers a salary of ₹6–10 LPA , making it an attractive opportunity for fresh talent looking to enter the industry. In this role, you will gain hands-on experience with essential skills such as customer service , data analysis , and tools like Microsoft Excel and Power BI . These competencies will not only enhance your profile but also open doors to advanced positions in supply chain management and logistics. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The core mission of the Customer Experience Partner – SCM at Maersk is to enhance customer satisfaction through effective shipment coordination and data-driven decision-making. Coordinate customer shipments using Microsoft Excel to ensure timely delivery and maintain accurate documentation for all transactions. Utilize Power BI for data analysis to track shipment performance, identifying areas for improvement and optimizing operational strategies. Collaborate with cross-functional teams, including sales and operations, to enhance the overall customer experience and streamline logistics processes. Monitor key performance metrics to assess customer satisfaction and operational efficiency, ensuring alignment with company goals. Take ownership of client relationships, proactively addressing concerns and ensuring service excellence through effective communication. Document customer interactions and feedback to improve service delivery and reporting, utilizing insights for continuous improvement. Resolve client issues through effective problem-solving and communication, ensuring a positive customer experience at every touchpoint. This role fosters a culture of ownership, allowing you to directly impact customer satisfaction and operational success at Maersk . Required Skills & Technical Competencies The ideal candidate for the Customer Experience Partner – SCM role must possess a robust skill profile focused on customer service and supply chain management. Technical Skills Customer Service — intermediate — essential for managing client relationships and ensuring satisfaction through effective communication. Supply Chain Management — intermediate — practical application in coordinating shipments and managing logistics processes efficiently. Data Analysis — intermediate — used daily to interpret shipment data and improve operational strategies through insights. Microsoft Excel — advanced — proficiency is critical for data management, reporting tasks, and ensuring accurate documentation. Power BI — intermediate — familiarity is expected for visualizing data insights and enhancing decision-making processes. Client Relationship Management — intermediate — vital for taking ownership of client relationships and addressing concerns proactively. When showcasing these technical skills in your resume or interview, emphasize specific examples of how you have applied them to achieve measurable outcomes. Eligibility Criteria This role is designed for graduates who are eager to contribute to customer service and supply chain insights at Maersk . Any graduate is eligible, as diverse educational backgrounds can enhance customer service and supply chain insights. Eligible batches include 2023 , 2024 , 2025 , and 2026 , allowing fresh graduates to apply early in their careers. Candidates with 2-5 years of experience are preferred, but freshers can apply if they demonstrate relevant skills. No specific CGPA or percentage is mentioned, but a strong academic record may be advantageous. Internships or projects related to customer service or supply chain management will be viewed favorably. Documentation & Portfolio Requirements Submit your resume in a clear format, including relevant experiences, skills, and any projects related to customer service or supply chain management. Pro tip: Highlight specific achievements in your previous roles that demonstrate your ability to enhance customer experience and manage logistics effectively. Salary for Customer Experience Partner – SCM at Maersk 💰 Compensation ₹6–10 LPA The advertised compensation for the Customer Experience Partner – SCM role at Maersk is ₹6–10 LPA . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Customer Experience Partner – SCM Upskilling with the right resources significantly enhances your chances of selection for the Customer Experience Partner – SCM role at Maersk . Recommended Courses & Resources Stakeholder Management — Essential for effectively managing client relationships in logistics. Microsoft Excel — Crucial for data analysis and reporting tasks in supply chain management. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor the resume — Highlight relevant skills for the shipping and logistics industry. ❌ Neglecting specific achievements — Include metrics that demonstrate past success in customer service roles. ❌ Using generic language — Use specific terms from the job description instead. ❌ Overlooking data analysis skills — Showcase experience with tools like Excel and Power BI. ❌ Submitting a resume with errors — Ensure professionalism by avoiding formatting issues. ❌ Not preparing for interview questions — Anticipate questions related to supply chain management and customer experience. Before You Apply — Checklist ✅ Research Maersk 's values and recent initiatives to tailor your application. ✅ Update your resume to reflect relevant skills and experiences. ✅ Prepare a cover letter that highlights your interest in the role and the company. ✅ Gather any necessary documents, such as transcripts or certificates. ✅ Practice common interview questions related to customer service and supply chain management. ✅ Ensure your LinkedIn profile is updated and aligns with your resume. ✅ Follow the application instructions carefully on the Maersk careers page. ✅ Set reminders for application deadlines and follow up if necessary. Resume Tailoring & ATS Keywords for Customer Experience Partner – SCM Optimizing your resume for ATS is crucial for securing the Customer Experience Partner – SCM role at Maersk . ATS Keywords to Include Customer Service Supply Chain Management Shipping & Logistics Customer Experience Shipment Coordination Stakeholder Management Data Analysis Microsoft Excel Power BI Client Relationship Management Problem-Solving Communication Resume Tips for This Role Highlight relevant experience in customer service or supply chain roles to align with job requirements. Emphasize skills in data analysis and tools like Power BI to showcase technical proficiency. Include projects or internships that demonstrate your ability to manage client relationships effectively. Optimize your resume for ATS by using keywords from the job description. Avoid including unrelated work experience that does not pertain to the role. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro Tip: Avoid including irrelevant personal information or unrelated job experiences in your resume for this role. How to Apply for Customer Experience Partner – SCM at Maersk Apply Now — Maersk Visit the Maersk careers page and locate the Customer Experience Partner – SCM job listing. Prepare your resume in PDF format, ensuring it highlights relevant skills and experiences. Fill out the application form accurately, providing all requested information. After submission, monitor your email for updates regarding your application status. Use the application tracking feature on the Maersk careers page to stay informed. Applications reviewed on a rolling basis — early submission recommended. Apply Now — Maersk NexisGrow.com does not charge any fees for job applications. Maersk Maersk was founded in 1904 and has since expanded to become a global leader in the shipping and logistics industry. With its headquarters located in Copenhagen, Denmark , Maersk operates in over 130 countries and employs more than 80,000 individuals worldwide, showcasing its extensive global footprint. The company offers a wide range of services, including container shipping , port operations , and supply chain management . Notable platforms such as Maersk Spot and Maersk Flow enhance customer experience by providing seamless shipment coordination and real-time tracking, ensuring efficiency in logistics. Maersk has received numerous accolades for its workplace culture, including a commendable 4.2 rating on Glassdoor . The company emphasizes employee development through various programs, such as the Maersk Leadership Development Program , which fosters growth and skill enhancement among its workforce. Recently, Maersk has made significant strides in digital transformation and sustainability, aiming to reduce carbon emissions by 60% by 2030 . The company has also invested in innovative technologies, including blockchain solutions , to enhance transparency and efficiency in supply chain operations. For freshers looking to launch their careers in shipping and logistics, Maersk provides a robust platform. The opportunity to work alongside industry leaders and gain hands-on experience in a globally recognized company positions new employees for success in their professional journeys. Company Details Industry Shipping & Logistics Location Mumbai, Maharashtra, India Connect With Us Careers Apply Now Website 🔗 maersk.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Customer Experience Partner – SCM at Maersk? Eligibility Tap to expand + Answer Candidates with Any Graduate and 2-5 years experience are eligible. Eligible batches: 2023, 2024, 2025, 2026. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: Customer Service, Supply Chain Management, Shipping & Logistics, Customer Experience, Shipment Coordination. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹6–10 LPA. Final offer depends on skills, experience, and interview performance. ? What is the interview process at Maersk? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: Customer Service, Supply Chain Management, Shipping & Logistics, Customer Experience, Shipment Coordination. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Customer Experience Partner – SCM interview? Preparation Tap to expand + Answer (1) Core concepts of Customer Service, Supply Chain Management, Shipping & Logistics, Customer Experience, Shipment Coordination, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) Maersk research, (5) Clear communication. ? What is the work culture like at Maersk? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Mumbai Browse all Non-Tech jobs Latest Fresher jobs More jobs at Maersk Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com