📋 Job Details at a Glance 📍 Location Hyderabad, Telangana, India 🏢 Company Lonza 👥 Experience 1-3 years 🎓 Qualification Bachelor's degree in Human Resources, Business Administration, Information Technology, or related discipline 📅 Eligible Batch 2021, 2022, 2023, 2024, 2025 📄 Job Type Full Time 💰 Salary ₹6.0–₹10.5 LPA 🏢 Industry HR 🛠 Key Skills ServiceNow Workday Now Assist Digital HR Operational Support at Lonza — Full Details & How to Apply Lonza is seeking a Digital HR Operational Support professional in Hyderabad, Telangana, India , where you can leverage tools like ServiceNow and Workday to enhance HR operations. This role is pivotal in optimizing HR service delivery, making it a key opportunity for those looking to excel in the HR field. The demand for digital HR solutions is rising, making this specific Digital HR Operational Support role crucial for organizations like Lonza . As companies increasingly adopt technology to streamline HR processes, your expertise will directly contribute to improving employee satisfaction and operational efficiency. Lonza , founded in 1897 , has over 15,000 employees globally and is focused on life sciences and advanced materials. This rich history and commitment to innovation make Lonza an exceptional employer for aspiring HR professionals, offering a unique environment where you can grow and thrive. We encourage 2021, 2022, 2023, 2024, 2025 graduates with a Bachelor's degree in Human Resources, Business Administration, Information Technology, or related discipline to apply. Candidates with 1-3 years experience are also welcome, and the position offers a competitive salary of ₹6.0–₹10.5 LPA . In this role, you will gain hands-on experience with industry-leading tools such as ServiceNow , Workday , and Now Assist . This exposure to AI-driven HR solutions will set you apart from peers in traditional HR roles, opening doors to advanced career opportunities in the HR sector. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The core mission of the Digital HR Operational Support role at Lonza is to streamline HR operations through effective ticket management and collaboration with HR teams, ensuring optimal employee support. Manage end-to-end HR ticket operations using ServiceNow HRSD , ensuring efficient handling of employee inquiries and timely resolutions. Utilize Workday for tracking HR operational requests, maintaining accurate employee records, and generating necessary reports. Collaborate with Tier-2/Tier-3 subject matter experts and regional HR teams to resolve complex HR cases effectively. Monitor SLA performance metrics to ensure compliance and timely closure of HR requests, aiming for a 95% resolution rate. Take ownership of case management, proactively identifying areas for process optimization within the HR service delivery framework. Document HR processes and maintain communication logs to enhance knowledge sharing within the team and improve operational efficiency. Engage with employees to troubleshoot issues, providing a client-facing support experience that enhances overall satisfaction. This role fosters an ownership culture, allowing you to directly impact HR operations and employee experiences through proactive problem-solving and continuous improvement. Required Skills & Technical Competencies The skill profile for this role emphasizes proficiency in specific tools and technologies essential for effective HR operations and service delivery. Technical Skills ServiceNow — intermediate — essential for managing HR service delivery and ticket operations, requiring proficiency in HRSD functionalities. Workday — intermediate — used for HR data management and reporting, critical for maintaining accurate employee information. Now Assist — entry — leveraged for optimizing case routing and enhancing resolution efficiency through AI capabilities. SLA monitoring — intermediate — necessary for ensuring compliance with service level agreements and improving operational performance. Cross-functional communication — intermediate — vital for effective collaboration with various HR teams and stakeholders. When showcasing these technical skills in your resume or interview, emphasize your hands-on experience and specific achievements related to each tool. Eligibility Criteria This role is designed for recent graduates and early-career professionals seeking to develop their expertise in HR operations. Candidates must hold a Bachelor's degree in Human Resources , Business Administration , Information Technology , or related fields. Eligible batches include 2021 to 2025 , allowing recent graduates to apply and gain valuable experience. 1-3 years of experience in HR service desk or ITSM is preferred, but freshers with relevant internships may also be considered. A minimum academic performance of 60% is expected to ensure a strong grasp of HR concepts and practices. Internship experience in HR or related fields will be an advantage, showcasing practical application of skills. Documentation & Portfolio Requirements Submit your resume in a clear format, including your educational background, relevant experience, and any internships related to HR. Pro tip: Highlight specific projects or tasks where you utilized ServiceNow or Workday to demonstrate your practical skills in HR operations. Salary for Digital HR Operational Support at Lonza 💰 Compensation ₹6.0–₹10.5 LPA The advertised compensation for the Digital HR Operational Support role at Lonza is ₹6.0–₹10.5 LPA . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Digital HR Operational Support Upskilling with the right resources significantly enhances your chances of selection for the Digital HR Operational Support role at Lonza . Recommended Courses & Resources MS Office — Proficiency in MS Office is essential for effective data management and reporting in HR. Communication Skills — Strong communication skills are vital for handling employee inquiries and cross-functional collaboration. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor the resume to highlight relevant HR skills — fix by aligning your experience with the job requirements. ❌ Neglecting to mention familiarity with ServiceNow or Workday — ensure these tools are prominently featured. ❌ Overloading the resume with generic statements — focus on specific achievements and metrics. ❌ Ignoring the importance of soft skills like communication — include examples of teamwork and problem-solving. ❌ Submitting a resume with typos or formatting issues — proofread thoroughly before applying. ❌ Not preparing for potential technical questions related to HR tools during interviews — practice these questions in advance. Before You Apply — Checklist ✅ Research Lonza 's recent initiatives and culture to tailor your application. ✅ Update your resume to reflect relevant skills and experiences specific to HR operations. ✅ Prepare a cover letter that highlights your interest in the Digital HR Operational Support role. ✅ Gather any necessary documents, such as transcripts or certificates, for the application. ✅ Double-check the application deadline and ensure timely submission. ✅ Practice common HR interview questions to prepare for potential interviews. ✅ Set up a professional email address for communication regarding your application. ✅ Follow up on your application status after submission to express continued interest. Resume Tailoring & ATS Keywords for Digital HR Operational Support Optimizing your resume for ATS is crucial for the Digital HR Operational Support role at Lonza . ATS Keywords to Include Digital HR Operational Support ServiceNow Workday HR service delivery SLA monitoring Incident management Case management Cross-functional communication HR process optimization Now Assist Employee inquiries Ticket management Resume Tips for This Role Highlight your familiarity with ServiceNow and Workday , as these are critical tools for the role. Emphasize any internship or project experience related to HR operations or service delivery. Include specific metrics or achievements from previous roles or projects to demonstrate your impact. Optimize your resume for ATS by incorporating keywords from the job description. Avoid including irrelevant work experience that does not align with HR operations. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro tip: Avoid including overly generic statements that do not showcase your specific skills and experiences relevant to this role. How to Apply for Digital HR Operational Support at Lonza Apply Now — Lonza Visit the Lonza careers page and locate the Digital HR Operational Support job listing. Prepare your resume, ensuring it highlights relevant skills and experiences for the role. Fill out the application form accurately, providing all requested information. After submission, monitor your email for any communication regarding the next steps. Use the application tracking feature on the Lonza careers page to check your application status. Applications reviewed on a rolling basis — early submission recommended. Apply Now — Lonza NexisGrow.com does not charge any fees for job applications. Lonza Lonza was founded in 1897 and is headquartered in Basel, Switzerland . With a strong global presence across 30 countries , the company employs over 15,000 people worldwide. This extensive reach allows Lonza to serve diverse markets, including pharmaceuticals, biotechnology, and specialty chemicals, reinforcing its position as a leader in the industry. The core offerings of Lonza include biopharmaceutical manufacturing and advanced materials. Notable products such as Cell and Gene Therapy and Bioconjugates showcase the company's commitment to innovation. Additionally, Lonza provides integrated solutions through platforms like Lonza's Drug Product Services , catering to the evolving needs of healthcare and sustainability. Lonza has received multiple accolades for its workplace culture, including a 4.2 rating on Glassdoor , which highlights employee satisfaction and engagement. The company actively promotes employee development through programs such as Lonza Academy , ensuring that staff members are equipped with the skills necessary for personal and professional growth. Recently, Lonza announced a strategic investment of $500 million to expand its manufacturing capabilities in Hyderabad, Telangana . This expansion reflects the company's growth trajectory and commitment to enhancing its operational capabilities, particularly in the biopharmaceutical sector, which is crucial for addressing global health challenges. For freshers in HR, Lonza offers a robust foundation in HR operations, supported by a culture of innovation and employee development. The company's focus on training and mentorship provides new hires with the tools necessary to thrive in their careers, making Lonza an ideal launchpad for aspiring HR professionals. Company Details Industry HR Location Hyderabad, Telangana, India Connect With Us Careers Apply Now Website 🔗 lonza.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Digital HR Operational Support at Lonza? Eligibility Tap to expand + Answer Candidates with Bachelor's degree in Human Resources, Business Administration, Information Technology, or related discipline and 1-3 years experience are eligible. Eligible batches: 2021, 2022, 2023, 2024, 2025. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: ServiceNow, Workday, Now Assist. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹6.0–₹10.5 LPA. Final offer depends on skills, experience, and interview performance. ? What is the interview process at Lonza? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: ServiceNow, Workday, Now Assist. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Digital HR Operational Support interview? Preparation Tap to expand + Answer (1) Core concepts of ServiceNow, Workday, Now Assist, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) Lonza research, (5) Clear communication. ? What is the work culture like at Lonza? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Hyderabad Browse all Non-Tech jobs More jobs at Lonza Work From Home jobs Ready to Apply? 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