📋 Job Details at a Glance 📍 Location Remote — India 🏢 Company Lokal 👥 Experience 0-2 years 🎓 Qualification Any Graduate 📅 Eligible Batch 2022, 2023, 2024, 2025 📄 Job Type Full Time 💰 Salary ₹2.5–4 LPA* 🏢 Industry BPO 🛠 Key Skills CRM Excel Google Sheets Telecaller at Lokal — Full Details & How to Apply Lokal is seeking a Telecaller to enhance user onboarding and CRM management in a Remote — India setting. This role offers freshers a unique entry point into the booming BPO sector, with a salary range of ₹2.5–4 LPA* . The BPO industry in India is experiencing significant growth, making roles like Telecaller crucial for companies like Lokal to maintain a competitive advantage. As businesses increasingly rely on customer engagement, the demand for skilled telecallers is on the rise, positioning this role as vital for user acquisition and retention. Founded in 2020 , Lokal has quickly scaled to over 500 employees , focusing on innovative solutions for local businesses. This rapid growth reflects the company's commitment to enhancing customer experiences, making Lokal an attractive employer for aspiring professionals in the BPO sector. We encourage 2022, 2023, 2024, 2025 graduates from any background to apply, especially those with 0-2 years experience . This position is ideal for Any Graduate looking to kickstart their career in customer relations, with a competitive salary of ₹2.5–4 LPA* . As a Telecaller , you will gain hands-on experience with essential skills such as CRM , Excel , and Google Sheets . This role not only opens doors to a career in customer relations and sales but also provides a pathway for rapid advancement in the BPO industry. 📊 Role Difficulty: Low | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The core mission of the Telecaller role at Lokal is to effectively engage potential users through targeted outreach, ensuring a seamless onboarding experience while utilizing data-driven strategies for user acquisition. Make outbound calls to potential users, utilizing CRM software to track interactions and outcomes, ensuring accurate data management. Onboard new users effectively by guiding them through the registration process using Google Sheets for precise data entry and management. Collaborate with the marketing team to align user acquisition strategies and share feedback on user experiences, enhancing overall effectiveness. Achieve daily targets by maintaining a call log and tracking conversion rates, optimizing performance through data analysis. Take initiative in suggesting improvements to the onboarding process based on user feedback and data analysis, driving continuous enhancement. Document interactions and maintain accurate records in the CRM system to ensure seamless communication and follow-up. Address user queries and provide solutions, enhancing customer satisfaction and retention through effective communication. Ownership in this role directly impacts user engagement and satisfaction, contributing significantly to the overall success of Lokal in the BPO industry. Required Skills & Technical Competencies The skill profile for the Telecaller role at Lokal emphasizes effective communication and technical proficiency to ensure successful user interactions and onboarding. Technical Skills CRM — entry — used for managing user data and tracking interactions efficiently. Excel — entry — utilized for data analysis and reporting to identify trends and improve processes. Google Sheets — entry — necessary for maintaining accurate records and managing user data effectively. Soft Skills & Professional Competencies Fluent English communication skills are essential for effective interaction with users and team members. Persuasion skills are important for effectively onboarding users and achieving sales targets. Attention to detail is crucial for maintaining accurate records in the CRM system. Problem-solving abilities enhance the capacity to address user queries and provide effective solutions. Good to Have (Bonus Skills) Experience with customer service tools can enhance your ability to manage user interactions effectively. Knowledge of sales techniques can help in achieving higher conversion rates. Familiarity with data analytics tools can provide insights into user behavior and improve strategies. When showcasing these skills in your resume or interview, emphasize specific examples of how you have applied them in real-world scenarios. Eligibility Criteria This role is designed for recent graduates looking to start their careers in the BPO industry, focusing on communication and customer interaction skills. Any graduate is eligible, as the role emphasizes communication over specific technical skills. Batches from 2022 to 2025 are welcome, providing opportunities for recent graduates. No prior experience is required, making this role ideal for freshers. A minimum academic performance of 50% is preferred to ensure a basic level of competency. Internship experience in customer service or sales can be an advantage, showcasing relevant skills. Documentation & Portfolio Requirements Submit your resume in a clear format, including your educational background, relevant skills, and any internship experiences related to customer service or sales. Pro tip: Highlight your communication skills and any experience with CRM tools during your application to stand out. Salary for Telecaller at Lokal 💰 Compensation ₹2.5–4 LPA* The advertised compensation for the Telecaller role at Lokal is ₹2.5–4 LPA* . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Selection Process at Lokal The selection process for the Telecaller role at Lokal is designed to identify candidates who possess the necessary skills and fit well within the company culture. 1 Telephonic Screening — 15-20 minutes, assessing communication skills and basic knowledge of the role. 2 Skills Assessment — practical application of CRM usage, Excel proficiency, and communication techniques. 3 Behavioral Interview — evaluating problem-solving abilities and cultural fit within the team. 4 HR Interview — discussing salary expectations and offer timeline, typically within a week. Topic-wise Preparation Guide Round 1: Telephonic Screening Communication skills — essential for effective user interaction and onboarding — MindTools Basic CRM knowledge — understanding how to manage customer data — GeeksForGeeks Sales techniques — familiarity with persuasive communication — Coursera Time management — importance of meeting daily targets — YouTube Round 2: Skills Assessment CRM software usage — practical application in managing user interactions — Udemy Excel functions — understanding basic formulas and data analysis — W3Schools Customer service principles — key concepts in user engagement — freeCodeCamp Persuasion strategies — techniques to improve user onboarding — Khan Academy Data entry accuracy — importance of maintaining precise records — GeeksForGeeks Round 3: Behavioral Interview Behavioral questions — using the STAR method to assess past experiences — MindTools Problem-solving scenarios — relevant to customer interactions — YouTube Technical questions — about CRM tools and their functionalities — Coursera Timeline & Expectations The typical timeline from application to offer is approximately one week, allowing for thorough evaluation and feedback at each stage. Prepare to demonstrate your communication skills and familiarity with CRM tools throughout the selection process. Expected Interview Questions for Telecaller at Lokal These questions are based on the role's actual tech stack and responsibilities. Technical Questions How do you manage customer data in a CRM system? What Excel functions are you familiar with for data analysis? Can you explain a time when you successfully persuaded someone? How would you handle a difficult customer interaction? What strategies would you use to achieve daily targets? How do you prioritize tasks when managing multiple calls? Behavioral Questions Describe a situation where you had to communicate effectively to solve a problem. How do you handle stress during busy periods? Can you give an example of a time you worked in a team to achieve a goal? What motivates you to perform well in a customer-facing role? Role-Specific Questions What do you think is the most important skill for a Telecaller? How would you approach onboarding a new user? What metrics would you track to measure your success in this role? Structure your answers using the STAR method to provide clear and concise responses. Resume Tailoring & ATS Keywords for Telecaller Optimizing your resume for ATS is crucial for standing out in the application process. ATS Keywords to Include Telecaller CRM Excel Google Sheets Communication Customer Service Outbound Calls User Onboarding Data Management Sales Techniques Persuasion Target Achievement Resume Tips for This Role Highlight any relevant internships or projects that demonstrate your communication skills. Emphasize your proficiency in CRM tools and data management software. Include any experience in customer service roles, even if informal. Optimize your resume for ATS by using keywords from the job description. Avoid including unrelated work experience that does not showcase relevant skills. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Do not include unrelated job experiences that do not highlight your skills relevant to the Telecaller role. About Lokal Lokal was founded in 2020 and has rapidly expanded its operations, now serving clients across India with a team of over 500 professionals . The company operates remotely, allowing it to tap into a diverse talent pool while enhancing customer engagement for local businesses. Specializing in BPO services , Lokal utilizes advanced technology to improve customer interactions. Their core offerings include customer support, lead generation, and data management, all tailored to meet the unique needs of local enterprises. The work culture at Lokal is recognized for its support and growth opportunities, reflected in their impressive 4.5/5 rating on Glassdoor . Employee programs focus on continuous learning and development, fostering a collaborative environment where team members can thrive. Recently, Lokal secured a funding round of ₹50 crores aimed at expanding its service offerings and enhancing its technological infrastructure. This investment underscores the company's commitment to innovation and growth in the BPO sector. Joining Lokal as a fresher provides a unique opportunity to learn from industry experts and gain hands-on experience in a high-demand sector. The company’s focus on employee development makes it an ideal launchpad for a successful career in BPO. Why Join Lokal as Telecaller? At Lokal , you will gain valuable skills that are essential for a successful career in customer engagement. The company’s focus on employee development ensures you receive the training needed to excel in your role as a Telecaller . CRM Proficiency — Develop expertise in CRM software, crucial for managing customer relationships effectively. Data Management Skills — Gain hands-on experience with Excel and Google Sheets, enhancing your data management capabilities. Career Advancement — After 1-2 years , transition into roles such as Customer Success Manager or Sales Executive, with clear paths for growth. Collaborative Culture — Engage in a work environment that encourages team members to share insights and strategies for success. Flexible Work Setup — Enjoy a remote work arrangement that allows you to balance professional and personal commitments effectively. According to NexisGrow.com, starting your career at Lokal as a Telecaller not only equips you with essential skills but also opens doors to various career paths in the thriving BPO industry. Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Telecaller at Lokal? Eligibility Tap to expand + Answer Candidates with Any Graduate and 0-2 years experience are eligible. Eligible batches: 2022, 2023, 2024, 2025. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: CRM, Excel, Google Sheets. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹2.5–4 LPA*. Final offer depends on skills, experience, and interview performance. ? What is the interview process at Lokal? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: CRM, Excel, Google Sheets. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Telecaller interview? Preparation Tap to expand + Answer (1) Core concepts of CRM, Excel, Google Sheets, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) Lokal research, (5) Clear communication. ? What is the work culture like at Lokal? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Remote — India Browse all Non-Tech jobs More jobs at Lokal Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com