📋 Job Details at a Glance 📍 Location Bengaluru, Karnataka, India 🏢 Company Locus 👥 Experience 2-4 years 🎓 Qualification Bachelor’s Degree in Engineering, Computer Science, Information Technology, or a related field 📅 Eligible Batch 2023, 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary ₹12–₹18 LPA 🏢 Industry Non-Tech 🛠 Key Skills Technical Support Customer Success Production Debugging Troubleshooting REST APIs JSON Postman SQL AWS Application Logs Customer Success Engineer at Locus — Full Details & How to Apply Locus is seeking a Customer Success Engineer in Bengaluru, Karnataka, India , where you can leverage your technical skills to enhance customer satisfaction. With a competitive salary of ₹12–₹18 LPA , this role is perfect for freshers aiming to enter the non-tech industry. The demand for customer success roles in the non-tech sector is rising, making this position at Locus crucial for maintaining client relationships. As companies increasingly prioritize customer satisfaction, the role of a Customer Success Engineer becomes vital in ensuring clients effectively utilize Locus's innovative logistics optimization solutions. Founded in 2015 , Locus has grown to over 200 employees, specializing in logistics optimization through advanced technology. This growth reflects the company's commitment to enhancing customer experiences, making it an attractive employer for those looking to enter the customer success field. The culture at Locus emphasizes collaboration and innovation, providing a supportive environment for new talent. We encourage 2023, 2024, 2025, 2026 graduates with a Bachelor’s Degree in Engineering, Computer Science, Information Technology, or a related field to apply. Candidates should have 2-4 years experience in technical support or related roles. This position offers a competitive salary of ₹12–₹18 LPA , making it an appealing opportunity for freshers. In this role, you will gain hands-on experience with essential skills such as Technical Support , Production Debugging , and REST APIs . Exposure to tools like AWS , SQL , and Postman will enhance your technical expertise, opening doors to advanced career paths in customer success and technical support. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The Customer Success Engineer at Locus is dedicated to enhancing client satisfaction by providing expert technical support and ensuring seamless integration of our solutions into customer systems. Provide technical support to clients by troubleshooting issues using Postman and SQL , ensuring timely resolution and high customer satisfaction. Utilize REST APIs to integrate customer systems with Locus 's platform, enhancing user experience and operational efficiency. Collaborate with product and engineering teams to relay customer feedback, utilizing insights to improve service delivery and product functionality. Monitor application performance metrics using New Relic and Datadog to proactively address potential issues and maintain optimal service levels. Take ownership of customer onboarding processes, ensuring clients are fully equipped to use Locus 's solutions effectively. Document customer interactions and technical solutions in Freshdesk and Zendesk for future reference and knowledge sharing. Engage directly with clients to resolve complex issues, enhancing their overall satisfaction with Locus 's services and support. In this role, you will cultivate an ownership culture, directly impacting customer success and contributing to the overall growth of Locus . Required Skills & Technical Competencies The ideal candidate will possess a robust skill profile, focusing on technical competencies essential for delivering exceptional customer support and integration services. Technical Skills Technical Support — intermediate — essential for resolving client issues efficiently, requiring a depth of knowledge in troubleshooting. REST APIs — intermediate — critical for integrating customer systems, ensuring seamless communication between platforms. SQL — intermediate — used daily for querying databases to retrieve customer data and troubleshoot issues effectively. AWS — intermediate — familiarity with cloud services is necessary for managing application performance and scalability. Java — entry — coding skills are evaluated through practical assessments during the hiring process. Python — entry — coding skills are evaluated through practical assessments during the hiring process. JavaScript — entry — coding skills are evaluated through practical assessments during the hiring process. When showcasing these technical skills in your resume or interview, emphasize your hands-on experience and specific projects that demonstrate your proficiency. Eligibility Criteria This role is designed for candidates who possess a strong technical foundation and are eager to contribute to customer success in a non-tech environment. Candidates must hold a Bachelor's degree in Engineering , Computer Science , or Information Technology . Eligible batches include 2023 to 2026 , allowing fresh graduates to apply and kickstart their careers. The role requires 2-4 years of experience , but freshers with relevant internships or projects can also be considered. A minimum academic performance of 60% is preferred to ensure a strong understanding of technical concepts. Having a portfolio or GitHub showcasing relevant projects can provide an advantage in the selection process. Documentation & Portfolio Requirements Ensure your resume is well-structured, highlighting your technical skills, relevant projects, and academic achievements. Include links to your portfolio or GitHub for easy access. Pro tip: Tailor your application to highlight specific experiences with Postman , SQL , and REST APIs to stand out in the selection process. Salary for Customer Success Engineer at Locus 💰 Compensation ₹12–₹18 LPA The advertised compensation for the Customer Success Engineer role at Locus is ₹12–₹18 LPA . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Customer Success Engineer Upskilling with the right resources significantly enhances your chances of selection for the Customer Success Engineer role, equipping you with essential skills and knowledge. Recommended Courses & Resources Freshdesk — Learn customer support best practices and tools essential for success in this role. Zendesk — Gain expertise in a leading customer service platform, crucial for managing client interactions. Microsoft Excel — Master data analysis and reporting skills that are vital for tracking customer success metrics. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor the resume — Customize your resume to match the job description closely. ❌ Not showcasing relevant internships — Highlight any internships or projects that demonstrate applicable skills. ❌ Overlooking communication skills — Clearly demonstrate your communication abilities in your application. ❌ Neglecting company research — Understand Locus and its products to perform well in interviews. ❌ Submitting a generic cover letter — Write a tailored cover letter that addresses the specific role and company. ❌ Ignoring follow-up — Always follow up after submitting your application to express continued interest. Before You Apply — Checklist ✅ Research Locus and its services to understand the company better before applying. ✅ Tailor your resume to highlight relevant skills and experiences for the Customer Success Engineer role. ✅ Prepare a cover letter that specifically addresses why you want to work at Locus. ✅ Ensure all application materials are free of errors and formatted correctly. ✅ Gather any necessary documents, such as transcripts or certificates, before applying. ✅ Set reminders for application deadlines to avoid missing out. ✅ Follow Locus on LinkedIn to stay updated on company news and job openings. ✅ Prepare for potential interviews by practicing common customer success scenarios. Resume Tailoring & ATS Keywords for Customer Success Engineer Optimizing your resume for ATS is crucial for standing out in the application process for the Customer Success Engineer role. ATS Keywords to Include Customer Success Technical Support Troubleshooting REST APIs SQL AWS Postman Java Python Zendesk Freshdesk New Relic Resume Tips for This Role Highlight specific technical skills relevant to the role, such as SQL and REST APIs. Emphasize any customer-facing experience or internships that demonstrate your ability to handle client interactions. Include projects or a portfolio that showcases your technical capabilities and problem-solving skills. Optimize your resume for ATS by using keywords from the job description. Avoid including irrelevant work experience or skills that do not pertain to the role. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro tip: Avoid including generic skills or experiences that do not directly relate to the Customer Success Engineer position. How to Apply for Customer Success Engineer at Locus Apply Now — Locus Visit the application portal and click on the 'Apply' button for the Customer Success Engineer position. Upload your resume in PDF format, ensuring it highlights relevant skills and experiences. Fill out the application form accurately, providing all necessary details. After submission, you can expect a confirmation email regarding your application status. Keep track of your application by checking your email for updates or reaching out to the HR team. Applications reviewed on rolling basis — early submission recommended. Apply Now — Locus NexisGrow.com does not charge any fees for job applications. Locus Locus was founded in 2015 and is headquartered in Bengaluru, Karnataka, India . With a global presence in over 30 countries , the company specializes in optimizing logistics for clients worldwide. As of 2023 , Locus has successfully served clients across various sectors, demonstrating its extensive reach and impact in the logistics industry. The core offering of Locus is its AI-powered logistics optimization platform , which enhances operational efficiency for businesses. This platform integrates advanced technologies such as REST APIs and JSON to streamline logistics processes. Additionally, Locus provides tools for production debugging and troubleshooting, ensuring clients can effectively manage their logistics operations. Locus fosters a culture of innovation and collaboration, reflected in its impressive 4.5-star rating on Glassdoor . The company actively promotes employee satisfaction through various programs and initiatives, including professional development workshops and team-building activities. This commitment to a positive workplace environment has earned Locus recognition as a desirable employer in the logistics sector. Recently, Locus secured $50 million in funding to expand its product offerings and enhance its technology stack. This funding will enable the company to invest in new technologies and improve its existing solutions, further solidifying its position in the logistics optimization market. Such developments highlight Locus 's growth trajectory and commitment to innovation. For freshers looking to launch their careers in the non-tech industry, Locus offers a unique opportunity to work with cutting-edge technology in logistics. The company's focus on employee development and its innovative culture provide a strong foundation for building a successful career in customer success. Joining Locus means being part of a forward-thinking organization that values growth and learning. Company Details Industry Non-Tech Location Bengaluru, Karnataka, India Connect With Us Careers Apply Now Website 🔗 locus.freshteam.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Customer Success Engineer at Locus? Eligibility Tap to expand + Answer Candidates with Bachelor’s Degree in Engineering, Computer Science, Information Technology, or a related field and 2-4 years experience are eligible. Eligible batches: 2023, 2024, 2025, 2026. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: Technical Support, Customer Success, Production Debugging, Troubleshooting, REST APIs. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹12–₹18 LPA. Final offer depends on skills, experience, and interview performance. ? What is the interview process at Locus? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: Technical Support, Customer Success, Production Debugging, Troubleshooting, REST APIs. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Customer Success Engineer interview? Preparation Tap to expand + Answer (1) Core concepts of Technical Support, Customer Success, Production Debugging, Troubleshooting, REST APIs, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) Locus research, (5) Clear communication. ? What is the work culture like at Locus? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. 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