📋 Job Details at a Glance 📍 Location Mumbai, Maharashtra, India 🏢 Company Liberis 👥 Experience 1-3 years 🎓 Qualification Bachelor's Degree (Any Discipline) 📅 Eligible Batch 2021, 2022, 2023, 2024, 2025 📄 Job Type Full Time 💰 Salary ₹5–8 LPA* 🏢 Industry Operations 🛠 Key Skills Customer Support Operations Management Communication Skills Problem Solving CRM Software Operations Support Executive – Customer Experience at Liberis — Full Details & How to Apply Liberis is seeking an Operations Support Executive – Customer Experience in Mumbai, Maharashtra, India , where you can directly influence customer experience in a growing operations sector. This role offers a unique opportunity to enhance customer satisfaction metrics, contributing to the company's ambitious goal of achieving a 90% customer satisfaction rate. The demand for customer experience roles in operations is rising, as companies increasingly focus on enhancing user satisfaction and retention. In this context, the Operations Support Executive – Customer Experience role at Liberis is pivotal. With the company rapidly expanding its operations since its founding in 2016 , this position allows you to be part of a team dedicated to improving financial services and customer interactions. What sets Liberis apart is its commitment to innovation and employee development. With over 200 professionals on board, the company fosters a collaborative culture aimed at enhancing customer experiences. This role not only allows you to work directly with customers but also provides exposure to advanced CRM software , a critical tool in operations. We encourage 2021, 2022, 2023, 2024, 2025 graduates with a Bachelor's Degree (Any Discipline) and 1-3 years experience to apply. The salary for this position ranges from ₹5–8 LPA* , making it an attractive opportunity for freshers looking to kickstart their careers in operations. In this role, you will develop essential skills in customer support , operations management , and problem-solving . The hands-on experience with CRM software will enhance your technical abilities, paving the way for future leadership roles in the operations sector. This position opens doors to various career paths, allowing you to grow within the industry. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The Operations Support Executive – Customer Experience at Liberis is dedicated to enhancing customer satisfaction through effective support and operational efficiency. This role is pivotal in driving service improvements. Assist in resolving customer inquiries through CRM software , ensuring timely and accurate responses to enhance user satisfaction and retention. Utilize problem-solving skills to address operational challenges, improving efficiency in customer support processes and reducing response times. Collaborate with the marketing and sales teams to align customer feedback with service improvements, fostering cross-functional teamwork and enhancing service delivery. Monitor customer service metrics, analyzing data to identify trends and areas for improvement in the customer experience, ensuring continuous enhancement. Take initiative in developing process documentation to streamline operations and enhance team communication, contributing to a more efficient workflow. Prepare reports on customer interactions and feedback, ensuring transparency and accountability in service delivery, which is crucial for performance evaluation. Engage directly with clients to troubleshoot issues, providing tailored solutions to enhance their experience with Liberis and build lasting relationships. This role fosters an ownership culture where each team member's contributions directly impact customer satisfaction and operational success at Liberis . Required Skills & Technical Competencies The ideal candidate must possess a robust skill profile that includes both technical competencies and practical experience in customer support and operations management. Technical Skills Customer Support — entry — essential for addressing client needs effectively, requiring a depth of understanding in service protocols. Operations Management — intermediate — practical application in optimizing workflows and improving service delivery in a customer-centric environment. Communication Skills — intermediate — vital for clear interactions with customers and team members, used daily to facilitate smooth operations. CRM Software — intermediate — familiarity with tools like Salesforce or Zoho CRM is crucial for managing customer relationships and tracking interactions. Problem Solving — intermediate — evaluated through real-time scenarios during the hiring process to assess analytical thinking and decision-making. When showcasing these technical skills in your resume or interview, emphasize specific examples of how you have applied them in previous roles. Eligibility Criteria This role is designed for recent graduates and early-career professionals eager to develop their skills in customer support and operations management. Bachelor's degree in any discipline is accepted, providing a foundational understanding of business operations. Eligible batches include 2021 to 2025 , allowing recent graduates to apply and gain valuable experience. 1-3 years of experience in customer support or operations is preferred, but freshers are encouraged to apply for entry-level exposure. A minimum academic performance of 50% is expected, ensuring candidates have a solid educational background. Internship experience in customer service or related fields will be an advantage, showcasing practical skills relevant to this role. Documentation & Portfolio Requirements Submit your resume in a clear format, including your educational background, relevant experience, and any internships in customer service. Pro tip: Highlight specific achievements in customer support roles to demonstrate your impact and suitability for this position at Liberis . Salary for Operations Support Executive – Customer Experience at Liberis 💰 Compensation ₹5–8 LPA* The advertised compensation for the Operations Support Executive – Customer Experience role at Liberis is ₹5–8 LPA* . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Operations Support Executive – Customer Experience Upskilling with the right resources significantly enhances your chances of selection for this specific role by equipping you with essential skills. Recommended Courses & Resources Communication Skills — Effective communication is vital for customer interactions and team collaboration. Problem Solving — Develop critical thinking skills to address customer issues efficiently. CRM Software — Familiarity with CRM tools is essential for managing customer relationships effectively. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor the resume — Highlight relevant skills for the operations support role to avoid rejection. ❌ Neglecting to research Liberis — Understand the company and its services to perform well in interviews. ❌ Overlooking the importance of soft skills — Communication is crucial for customer-facing roles; emphasize it. ❌ Submitting a generic cover letter — Customize it to address the specific responsibilities of the position. ❌ Not preparing for behavioral interview questions — Practice scenarios that assess problem-solving and customer service skills. ❌ Ignoring the application deadline — Keep track of deadlines to avoid missing opportunities. Before You Apply — Checklist ✅ Research Liberis and its customer service approach to understand the company better. ✅ Tailor your resume to highlight relevant skills and experiences specific to the Operations Support Executive role. ✅ Prepare a cover letter that addresses why you are a good fit for this position and the company. ✅ Gather any necessary documents, such as transcripts or certifications, to support your application. ✅ Double-check your application for any errors or missing information before submission. ✅ Follow the application instructions carefully to ensure your submission is complete. ✅ Set reminders for follow-up on your application status after submission. ✅ Prepare for potential interviews by practicing common questions related to customer support and operations. Resume Tailoring & ATS Keywords for Operations Support Executive – Customer Experience Optimizing your resume for ATS is crucial for ensuring it gets noticed for this role. ATS Keywords to Include Operations Support Customer Experience CRM Software Problem Solving Communication Skills Customer Support Operations Management Data Analysis Team Collaboration Documentation Client Interaction Process Improvement Resume Tips for This Role Highlight relevant customer support experience, focusing on specific achievements in previous roles. Emphasize communication skills, providing examples of successful interactions with clients or team members. Include any projects or internships that demonstrate your ability to manage operations or improve customer experiences. Optimize your resume for ATS by using keywords from the job description, ensuring it aligns with the role's requirements. Avoid including unrelated work experience that does not showcase your skills relevant to customer support or operations. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro Tip: Avoid including generic statements or unrelated job experiences that do not pertain to the Operations Support Executive role. How to Apply for Operations Support Executive – Customer Experience at Liberis Apply Now — Liberis Visit the application portal and create an account to start your application. Upload your resume in PDF format, ensuring it is tailored to the job description. Fill out the application form carefully, providing accurate information about your education and experience. After submission, expect a confirmation email and keep an eye on your inbox for further communication. Use the application tracking feature on the portal to monitor the status of your application. Applications reviewed on a rolling basis — early submission recommended. Apply Now — Liberis NexisGrow.com does not charge any fees for job applications. Liberis Liberis was founded in 2016 and is headquartered in London , with a significant operational presence in Mumbai, Maharashtra . The company employs over 200 staff globally , showcasing its commitment to supporting small businesses through innovative financial solutions. With a focus on customer-centric services, Liberis has established a robust global footprint. The core offerings of Liberis include innovative financial solutions tailored for small businesses, such as revenue-based financing and flexible repayment options. Utilizing advanced technology, the company enhances customer experience through its proprietary platforms, ensuring that clients receive personalized support. These services are designed to empower small enterprises to thrive in competitive markets. Liberis has been recognized for its inclusive work culture, achieving a 4.5-star rating on Glassdoor . This accolade reflects the company's dedication to employee satisfaction and engagement. Programs focused on professional development and mentorship further contribute to a supportive environment, fostering growth and collaboration among team members. Recently, Liberis secured a substantial $100 million funding round aimed at expanding its product offerings and enhancing technology capabilities in customer service. This investment underscores the company's commitment to innovation and growth, positioning it to better serve its clients and adapt to market demands. For freshers looking to launch their careers in operations, Liberis offers a robust platform for professional development. The company provides mentorship opportunities and a supportive environment that encourages skill enhancement. With a focus on operations management and customer support, new employees can gain valuable experience in a thriving sector. Company Details Industry Operations Location Mumbai, Maharashtra, India Connect With Us Careers Apply Now Website 🔗 job-boards.greenhouse.io Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Operations Support Executive – Customer Experience at Liberis? Eligibility Tap to expand + Answer Candidates with Bachelor's Degree (Any Discipline) and 1-3 years experience are eligible. Eligible batches: 2021, 2022, 2023, 2024, 2025. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: Customer Support, Operations Management, Communication Skills, Problem Solving, CRM Software. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹5–8 LPA*. Final offer depends on skills, experience, and interview performance. ? What is the interview process at Liberis? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: Customer Support, Operations Management, Communication Skills, Problem Solving, CRM Software. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Operations Support Executive – Customer Experience interview? Preparation Tap to expand + Answer (1) Core concepts of Customer Support, Operations Management, Communication Skills, Problem Solving, CRM Software, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) Liberis research, (5) Clear communication. ? What is the work culture like at Liberis? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Mumbai Browse all Non-Tech jobs More jobs at Liberis Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com