📋 Job Details at a Glance 📍 Location Remote — India 🏢 Company Leegality 👥 Experience 1-3 years 🎓 Qualification Any Graduate 📅 Eligible Batch 2021, 2022, 2023, 2024, 2025 📄 Job Type Full Time 💰 Salary ₹4–7 LPA 🏢 Industry BPO 🛠 Key Skills Customer Support CRM APIs SDKs MS Office Metabase Elasticsearch Kibana Customer Support Executive at Leegality — Full Details & How to Apply Leegality is seeking a Customer Support Executive to enhance user experience in the BPO sector. With a competitive salary of ₹4–7 LPA , this remote role offers freshers a unique entry point into the tech-driven support landscape. The BPO industry is rapidly evolving, with a strong emphasis on digital solutions that enhance customer interactions and satisfaction. This specific Customer Support Executive role is crucial for addressing customer queries efficiently, thereby directly impacting retention rates and overall satisfaction in a competitive market. What sets Leegality apart in the BPO landscape is its specialization in digital document solutions, having grown to over 200 employees since its founding in 2017 . This growth reflects the company's commitment to innovation and quality service, making it an attractive employer for those looking to thrive in the customer support domain. We encourage applications from 2021, 2022, 2023, 2024, 2025 graduates with a Any Graduate qualification and 1-3 years experience . This role offers a salary range of ₹4–7 LPA , making it a viable option for freshers eager to start their careers in customer support. In this position, you will gain hands-on experience with advanced tools like Metabase , Elasticsearch , and Kibana , which are not commonly utilized in traditional customer support roles. This exposure not only enhances your skill set but also opens doors for career advancement in tech-driven environments. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The core mission of the Customer Support Executive at Leegality is to enhance customer satisfaction by effectively resolving inquiries and improving product usability through technical support and collaboration. Assist customers by resolving inquiries through various channels using CRM tools, ensuring a seamless customer experience and efficient issue resolution. Utilize APIs and SDKs to troubleshoot and resolve technical issues faced by users, enhancing product usability and customer satisfaction. Collaborate with the product and engineering teams to relay customer feedback, utilizing insights to improve service offerings and product features. Monitor customer interactions and maintain performance metrics using Metabase to identify areas for improvement and enhance service delivery. Take initiative in developing FAQs and support documentation to streamline customer support processes, ensuring quick access to information for both customers and staff. Communicate effectively with clients to document issues and provide timely updates, ensuring transparency and fostering trust in the support process. Resolve client issues by employing problem-solving skills and leveraging Elasticsearch for quick data retrieval, enhancing the overall customer experience. Ownership of customer interactions directly impacts satisfaction levels, making this role crucial for maintaining high standards of service at Leegality . Required Skills & Technical Competencies The ideal candidate for the Customer Support Executive role should possess a strong technical skill set to effectively address customer inquiries and enhance service delivery. Technical Skills Customer Support — intermediate — essential for addressing client inquiries and ensuring satisfaction through effective communication. CRM — intermediate — practical application in managing customer relationships and tracking interactions critical for this role. MS Office — intermediate — used daily for documentation and reporting, ensuring effective communication within the team. Metabase — intermediate — utilized for analyzing customer data and generating reports to improve service delivery. Elasticsearch — intermediate — evaluated through practical tests to ensure candidates can efficiently retrieve and manage data. APIs — intermediate — employed to troubleshoot and resolve technical issues, enhancing product usability for customers. SDKs — intermediate — used to assist in resolving technical challenges faced by users, improving overall customer experience. When showcasing these technical skills in your resume or interview, emphasize your practical experience and specific examples of how you've utilized these tools effectively. Eligibility Criteria This role is designed for recent graduates and individuals with relevant experience who are eager to contribute to customer support excellence. Any graduate is eligible, as diverse educational backgrounds can bring unique perspectives to customer support. Candidates from the batches of 2021 to 2025 are encouraged to apply, allowing freshers ample opportunity to enter the workforce. 1-3 years of experience is preferred, but freshers with relevant skills and a proactive attitude are also welcome. While there are no strict academic performance expectations, a strong foundation in communication is beneficial. Internship experience in customer support or related fields can provide an advantage in the application process. Documentation & Portfolio Requirements Submit your resume in a clear format, including your educational background, relevant experience, and any internships related to customer support. Pro tip: Highlight any specific metrics or achievements from previous roles that demonstrate your impact on customer satisfaction and support efficiency. Salary for Customer Support Executive at Leegality 💰 Compensation ₹4–7 LPA The advertised compensation for the Customer Support Executive role at Leegality is ₹4–7 LPA . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Customer Support Executive Upskilling with the right resources significantly improves your chances of selection for the Customer Support Executive role at Leegality . Recommended Courses & Resources CRM — Mastering CRM tools is essential for effective customer interactions and support. MS Office — Proficiency in MS Office enhances documentation and reporting skills crucial for this role. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor the resume — Customize your resume to reflect the specific skills and requirements of the role. ❌ Neglecting to highlight relevant technical skills — Ensure you showcase experience with APIs or CRM tools. ❌ Submitting a generic cover letter — Address Leegality's specific needs and culture in your cover letter. ❌ Overlooking clear communication skills — Emphasize these skills in both your resume and interviews. ❌ Underestimating a proactive attitude — Demonstrate your willingness to learn and adapt. ❌ Ignoring application instructions — Follow all guidelines to avoid disqualification. Before You Apply — Checklist ✅ Research Leegality 's products and services to understand the company better before applying. ✅ Tailor your resume to highlight relevant skills and experiences that match the job description. ✅ Prepare a cover letter that reflects your understanding of the role and the company culture. ✅ Ensure your LinkedIn profile is updated and aligns with your resume for consistency. ✅ Practice common interview questions related to customer support and technical skills. ✅ Gather references who can vouch for your customer service abilities and work ethic. ✅ Double-check your application for any errors before submission to maintain professionalism. ✅ Set reminders for follow-ups after submitting your application to express continued interest. Resume Tailoring & ATS Keywords for Customer Support Executive Optimizing your resume for ATS is crucial for standing out in the application process for the Customer Support Executive role. ATS Keywords to Include Customer Support CRM APIs SDKs MS Office Metabase Elasticsearch Kibana Remote Work BPO Problem-Solving Documentation Resume Tips for This Role Highlight specific customer support experiences that demonstrate your problem-solving abilities. Emphasize familiarity with CRM tools and any relevant technical skills that align with the job description. Include projects or internships that showcase your ability to work in a team and handle customer inquiries. Optimize your resume for ATS by incorporating keywords from the job description to improve visibility. Avoid including unrelated work experiences that do not pertain to customer support or technical skills. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro tip: Avoid including irrelevant personal information or experiences that do not relate to the customer support field. How to Apply for Customer Support Executive at Leegality Apply Now — Leegality Visit the application portal and create an account to start your application. Upload a tailored resume that highlights your relevant skills and experiences. Fill out the application form carefully, ensuring all information is accurate. After submission, expect a confirmation email and keep an eye on your inbox for further communication. Track your application status through the portal to stay updated on your progress. Applications reviewed on a rolling basis — early submission recommended. Apply Now — Leegality NexisGrow.com does not charge any fees for job applications. Leegality Leegality was founded in 2017 and is headquartered in Gurugram, India . With a focus on simplifying document management, the company serves clients across various sectors, including finance, healthcare, and education. As of now, Leegality has expanded its reach to over 1,000 businesses globally, showcasing its significant impact in the BPO industry. The company’s flagship product, Leegality Sign , enables seamless digital signing and document management. This innovative platform streamlines processes for businesses, allowing for efficient workflows and enhanced compliance. Additionally, Leegality offers integration capabilities with popular CRM systems, making it a versatile choice for organizations looking to optimize their document handling. Leegality has received positive reviews on Glassdoor, with employees highlighting its collaborative culture and focus on professional development. The company actively promotes employee growth through various training programs and mentorship opportunities. In 2021 , Leegality was recognized as one of the Top 50 Startups to work for in India, reflecting its commitment to fostering a supportive work environment. Recently, Leegality secured Series A funding to enhance its technology stack and expand its product offerings. This funding round, which raised $5 million , indicates strong growth potential and the company’s ambition to innovate further in the document management space. The investment will also support the development of new features and integrations to better serve its clients. For freshers looking to launch their careers in the BPO sector, Leegality offers a unique opportunity to work with cutting-edge technology and gain exposure to various industries. The company’s focus on employee development and its rapid growth trajectory make it an ideal environment for individuals eager to learn and advance their careers in a supportive setting. Company Details Industry BPO Location Remote — India Connect With Us Careers Apply Now Website 🔗 leegality.zohorecruit.in Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Customer Support Executive at Leegality? Eligibility Tap to expand + Answer Candidates with Any Graduate and 1-3 years experience are eligible. Eligible batches: 2021, 2022, 2023, 2024, 2025. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: Customer Support, CRM, APIs, SDKs, MS Office. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹4–7 LPA. Final offer depends on skills, experience, and interview performance. ? What is the interview process at Leegality? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: Customer Support, CRM, APIs, SDKs, MS Office. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Customer Support Executive interview? Preparation Tap to expand + Answer (1) Core concepts of Customer Support, CRM, APIs, SDKs, MS Office, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) Leegality research, (5) Clear communication. ? What is the work culture like at Leegality? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Remote — India Browse all Non-Tech jobs More jobs at Leegality Work From Home jobs Ready to Apply? Don't Miss This Opportunity! 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