📋 Job Details at a Glance 📍 Location Bengaluru, Karnataka, India 🏢 Company Laundryheap 👥 Experience 2+ years 🎓 Qualification Any Graduate 📅 Eligible Batch 2023, 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary ₹3.5 – ₹5.5 LPA (varies based on communication skills and shift flexibility) 🏢 Industry Non-Tech 🛠 Key Skills Communication Multitasking KPI Management Complaint Resolution Ticket Escalation Intercom Google Sheets Customer Support (Email & Chat) at Laundryheap — Full Details & How to Apply Laundryheap is seeking a dedicated Customer Support (Email & Chat) professional to enhance our email and chat services in Bengaluru, Karnataka, India . If you thrive in a fast-paced environment and love helping customers, this role is for you. In today's competitive service industry, exceptional customer support is crucial for brand loyalty and customer retention, making this position vital for maintaining Laundryheap's reputation for outstanding service. The role of Customer Support (Email & Chat) is more relevant than ever in the non-tech sector, where customer expectations are continuously evolving. With the rise of online services, companies like Laundryheap are focusing on delivering seamless customer experiences. This position not only requires effective communication but also adeptness in multitasking and KPI management, ensuring that customer inquiries are resolved efficiently. As businesses pivot towards customer-centric models, your role will directly influence customer satisfaction and retention, making it a cornerstone of Laundryheap's operational success. Laundryheap stands out as an employer due to its innovative approach and commitment to customer satisfaction. As a rapidly growing laundry and dry cleaning service, Laundryheap values its employees and fosters a culture of collaboration and support. Working here means being part of a forward-thinking team that recognizes and appreciates your contributions. The company’s dedication to employee development ensures that you will not only contribute to the team but also grow your own skill set in a nurturing environment. This role is ideal for both freshers and candidates with up to 2 years of experience who are eager to advance their careers in customer service. Candidates must hold a graduate degree in any field, with a preference for B.Tech/MCA graduates . Eligible batches include 2023, 2024, 2025, and 2026 passouts, making this an excellent opportunity for recent graduates looking to kickstart their careers. As a Customer Support (Email & Chat) representative, you will gain invaluable skills such as process coordination , client relationship management , and reporting and communication workflows . These competencies are not only essential for this role but will also serve you well in your future career endeavors. Your ability to resolve complaints and escalate tickets using tools like Intercom and Google Sheets will enhance your professional toolkit, making you a more versatile candidate in the job market. NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting, ensuring you have the most accurate and up-to-date information to apply online for this Customer Support (Email & Chat) position at Laundryheap . Job Role & Responsibilities The role of Customer Support (Email & Chat) at Laundryheap is crucial for maintaining high levels of customer satisfaction and loyalty. As the first point of contact for customers, you will play a vital role in enhancing the overall customer experience through effective communication and problem resolution. Manage customer inquiries through email and chat , ensuring timely and accurate responses that enhance customer satisfaction. Utilize tools like Intercom and Google Sheets to track customer interactions and manage support tickets efficiently. Collaborate with cross-functional teams, including operations and logistics , to resolve customer issues and improve service delivery. Monitor key performance indicators ( KPIs ) such as response time and customer satisfaction scores to meet and exceed company standards. Take ownership of customer complaints, employing effective resolution strategies to turn negative experiences into positive outcomes. Document customer interactions and feedback meticulously, providing insights to improve service processes and customer experience. Proactively identify areas for improvement in customer support processes, suggesting innovative solutions to enhance service efficiency. Participate in training sessions to stay updated on product knowledge and customer service best practices. This role fosters a culture of ownership at Laundryheap , where your contributions directly impact customer satisfaction and the overall success of the company. Required Skills & Technical Competencies The ideal candidate for the Customer Support (Email & Chat) role at Laundryheap should possess a diverse skill set that combines technical proficiency with strong interpersonal abilities. This blend is essential for effectively addressing customer inquiries and enhancing their experience. Technical Skills Intercom — proficient in using this tool for managing customer interactions and support tickets. Google Sheets — intermediate skills required for tracking and analyzing customer data and performance metrics. KPI Management — ability to monitor and analyze key performance indicators to drive service improvements. Complaint Resolution — expertise in handling customer complaints effectively to ensure satisfaction. Ticket Escalation — knowledge of escalation processes to ensure timely resolution of complex issues. Soft Skills & Professional Competencies Excellent Communication Skills — vital for conveying information clearly and professionally to customers. Multitasking — ability to handle multiple customer inquiries simultaneously without compromising service quality. Strong Problem-Solving Skills — essential for navigating complex customer issues while maintaining a positive experience. Good to Have (Bonus) Customer Service Certifications — any relevant certifications can enhance your application. Experience with CRM Tools — familiarity with other customer relationship management tools is a plus. To showcase these skills in your resume or interview for the Customer Support (Email & Chat) role, highlight specific examples of your experience in customer service, particularly in using tools like Intercom and Google Sheets , and demonstrate your ability to resolve customer issues effectively. Eligibility Criteria This role is designed for candidates who are eager to start their careers in customer support and possess the necessary qualifications and experience to excel at Laundryheap . Candidates must hold a degree in any discipline, providing a foundational understanding of customer service principles. Eligible batches include 2023, 2024, 2025, and 2026 graduates. A minimum of 2 years of experience in a customer service role is required. While there are no strict CGPA requirements, a strong academic performance can enhance your application. Certifications in customer service or related fields can strengthen your application, showcasing your commitment to professional development. Documentation & Portfolio Requirements Prepare a well-structured resume that highlights your relevant experience and skills. Include any certifications and consider creating a portfolio showcasing your achievements in customer service. Pro Tip: Tailor your resume to emphasize your experience with Intercom and Google Sheets , and prepare to discuss specific instances where you successfully resolved customer complaints during interviews. Salary & Benefits 💰 Compensation ₹3.5 – ₹5.5 LPA (varies based on communication skills and shift flexibility) The compensation philosophy at Laundryheap emphasizes a competitive salary structure that ranges from ₹3.5 – ₹5.5 LPA . This range reflects your communication skills and shift flexibility , ensuring that you are rewarded fairly for your contributions. What Your CTC Could Include Health Insurance — comprehensive coverage for employee and family worth ₹5 lakh annually Learning & Development Programs — access to training, certifications, and mentorship opportunities Flexible Working Hours — promoting a healthy work-life balance Annual Performance Bonus — rewarding exceptional contributions and achievements Meal Allowances — support for daily meal expenses Additional Perks & Benefits Transport Reimbursement — financial support for commuting costs Hybrid Work Options — flexibility to work from home or office Employee Wellness Programs — initiatives focused on mental and physical health Team Building Activities — fostering a collaborative and engaging work environment Career Growth Opportunities — clear promotion timelines and internal mobility Career Progression & Salary Growth At Laundryheap , we prioritize rapid career advancement with regular appraisal cycles typically occurring every 6 months . Employees can expect annual raises of 10-15% based on performance, along with structured promotion timelines that encourage internal mobility. NexisGrow.com tip: When negotiating your salary, emphasize your communication skills and shift flexibility to maximize your compensation. Selection Process The hiring philosophy at Laundryheap focuses on finding candidates who not only possess the necessary skills but also align with our company culture . We aim to create a diverse and inclusive workplace where everyone can thrive. 1 Round 1: Initial Screening Interview — a discussion with HR to assess your fit for the role and review your background. 2 Round 2: Technical Interview — focusing on your customer service skills and situational responses to common challenges. 3 Round 3: Final Interview — with team leads to evaluate your cultural fit and discuss potential contributions to the team. 4 Final Stage: Background Check — verification of all candidate information before the onboarding process. What Each Round Tests Round 1 assesses your overall fit and background, Round 2 evaluates your customer service skills through situational questions, and Round 3 focuses on your cultural fit and team dynamics. Timeline & Expectations The entire selection process typically takes 2-4 weeks from application submission to receiving an offer. Expect timely communication regarding your application status and next steps from Laundryheap . Interview Prep Tip: Familiarize yourself with common customer service scenarios to effectively demonstrate your problem-solving abilities. How to Apply for Customer Support (Email & Chat) at Laundryheap Apply Now — Laundryheap Create Your Profile — Click the Apply button and set up your profile on the application portal. Upload Your Resume — Highlight relevant experience and skills that align with the Customer Support role. Fill Out the Application Form — Provide accurate information and ensure all sections are completed. Track Your Application — Monitor your email for updates regarding your application status. Prepare for Interviews — Be ready to discuss your experience and skills in detail. Resume & Profile Tips for This Role Highlight Customer Service Experience — Showcase any relevant roles or internships in your resume. Emphasize Communication Skills — Detail your proficiency in both written and verbal communication. Showcase Problem-Solving Abilities — Provide examples of how you have resolved customer issues in the past. Include Flexibility with Shifts — Mention your availability and willingness to work various shifts. Note: Applications are reviewed on a rolling basis, so applying early increases your chances of securing an interview. Apply Now — Official Link NexisGrow.com does not charge any fees for job applications. Frequently Asked Questions Interview · Role · Salary · Growth ? What are the eligibility criteria for the Customer Support role at Laundryheap? Eligibility Tap to expand + Answer Candidates must have a degree in any discipline, with eligibility for batches from 2023 to 2026, and at least 2 years of experience in customer service. ? What is the interview process for Customer Support at Laundryheap? Interview Tap to expand + Answer The process includes an initial HR screening, a technical interview assessing customer service skills, and a final interview with team leads. ? What skills and tools will I need for this role? Skills Tap to expand + Answer Proficiency in communication, multitasking, and KPI management is essential, along with familiarity with Intercom and Google Sheets. ? What is the salary and compensation for this role? Salary Tap to expand + Answer The salary ranges from ₹3.5 to ₹5.5 LPA, with potential for growth based on performance and communication skills. ? Is this role work from home, hybrid, or onsite? Work Mode Tap to expand + Answer The role is primarily onsite in Bengaluru, with potential for hybrid options depending on company policy. ? What is the career growth path after joining Laundryheap as Customer Support? Growth Tap to expand + Answer Within 6-12 months, you can expect opportunities for promotions and skill development, with a clear roadmap for 2-3 years ahead. ? How should I prepare for the Customer Support interview at Laundryheap? Preparation Tap to expand + Answer Focus on showcasing your customer service experience, problem-solving skills, and familiarity with relevant tools during the interview. ? How do I apply and what documents are needed? Application Tap to expand + Answer To apply, visit the official career link and submit your resume, ensuring it highlights relevant experience and skills. ? Is there a probation period and what does it involve? Probation Tap to expand + Answer Yes, there is typically a probation period of 3-6 months, during which your performance will be closely monitored. ? What is the work culture like at Laundryheap? Culture Tap to expand + Answer The culture emphasizes collaboration, diversity, and continuous learning, creating a supportive environment for all employees. Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com