📋 Job Details at a Glance 📍 Location Bengaluru, Karnataka, India 🏢 Company Laundryheap 👥 Experience 2-5 years 🎓 Qualification Bachelor’s Degree or equivalent qualification 📅 Eligible Batch 2023, 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary ₹4.5–₹7 LPA plus applicable shift allowance 🏢 Industry Operations 🛠 Key Skills Customer Support Logistics Operations Escalation Management Order Management Route Monitoring Customer Issue Resolution Intercom Onfleet CRM Google Sheets Customer & Logistics Operations Associate at Laundryheap — Full Details & How to Apply Laundryheap is seeking a Customer & Logistics Operations Associate in Bengaluru, Karnataka, India , where you can leverage your customer service skills in a growing logistics company. This role is pivotal in enhancing operational efficiency and customer satisfaction, making it a key opportunity for those looking to excel in the logistics sector. The logistics industry in India is rapidly evolving, with significant demand for skilled professionals. The role of a Customer & Logistics Operations Associate is crucial as it directly impacts timely deliveries and effective issue resolution. As the logistics sector continues to grow, this position offers a unique chance to be part of a transformative journey within a leading company. Founded in 2015 , Laundryheap has expanded to 10 countries and employs over 200 people globally, establishing itself as a significant player in the laundry logistics sector. This growth reflects the company’s commitment to innovation and operational excellence, making Laundryheap an attractive employer for aspiring logistics professionals. We encourage 2023, 2024, 2025, 2026 graduates with a Bachelor’s Degree or equivalent qualification and 2-5 years experience to apply for this role. The position offers a competitive salary of ₹4.5–₹7 LPA plus applicable shift allowance , making it a lucrative opportunity for those entering the field. In this role, you will gain hands-on experience with essential tools such as Intercom , Onfleet , CRM , Google Sheets , and Microsoft Excel . Mastering these skills will not only enhance your operational capabilities but also open doors to advanced positions in logistics management and customer support. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The Customer & Logistics Operations Associate at Laundryheap plays a crucial role in enhancing customer satisfaction and optimizing logistics operations through effective communication and data-driven decision-making. Manage customer inquiries and resolve issues using Intercom , ensuring high levels of customer satisfaction and timely responses to all queries. Oversee logistics operations by utilizing Onfleet to monitor delivery routes, optimizing performance and ensuring timely deliveries. Collaborate with the Customer Experience and Logistics teams to streamline order management processes, enhancing overall operational efficiency. Analyze customer feedback and operational data using Google Sheets to identify areas for improvement and implement actionable solutions. Develop new processes for escalation management, enhancing service delivery and ensuring effective resolution of customer issues. Document customer interactions and operational procedures to maintain accurate records for future reference and training purposes. Address client concerns in real-time, ensuring effective communication and problem resolution to maintain high customer satisfaction levels. This role fosters an ownership culture, allowing associates to directly impact customer experiences and logistics efficiency at Laundryheap . Required Skills & Technical Competencies The ideal candidate for the Customer & Logistics Operations Associate role must possess a strong technical skill set to effectively manage customer support and logistics operations. Technical Skills Customer Support — intermediate — essential for maintaining high customer satisfaction levels through effective issue resolution. Logistics Operations — intermediate — practical application in managing delivery schedules and optimizing routes using Onfleet . Data Analysis — intermediate — used daily to interpret customer feedback and operational metrics for continuous improvement. Microsoft Excel — intermediate — necessary for data management and reporting, with proficiency expected for effective analysis. Escalation Management — intermediate — evaluated through real-world scenarios to assess problem-solving skills during the interview process. When showcasing these technical skills in your resume or interview, emphasize specific examples of how you have applied them in previous roles. Eligibility Criteria This role is designed for candidates with a solid educational background and relevant experience in customer service or logistics operations. Bachelor’s Degree in any stream is required, providing foundational skills in communication and analysis. Eligible batches include 2023, 2024, 2025, and 2026, allowing recent graduates to apply and gain industry experience. 2-5 years of experience in customer service or logistics is preferred, but freshers with relevant internships are also considered. A minimum academic performance of 60% is expected to ensure a strong understanding of operational concepts. Having a portfolio or GitHub showcasing relevant projects or internships can provide a competitive edge in the application process. Documentation & Portfolio Requirements Submit your resume in a clear format, including your educational background, work experience, and any relevant projects or internships that demonstrate your skills. Pro tip: Highlight specific metrics or achievements in your application to showcase your impact in previous roles. Salary for Customer & Logistics Operations Associate at Laundryheap 💰 Compensation ₹4.5–₹7 LPA plus applicable shift allowance The advertised compensation for the Customer & Logistics Operations Associate role at Laundryheap is ₹4.5–₹7 LPA plus applicable shift allowance . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Customer & Logistics Operations Associate Upskilling with the right resources significantly enhances your chances of selection for this role by aligning your skills with the job requirements. Recommended Courses & Resources CRM — Mastering CRM tools is essential for effective customer support and order management. Microsoft Excel — Proficiency in Excel aids in data analysis and logistics operations management. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor your resume — Highlight relevant skills for logistics operations to improve your chances. ❌ Neglecting to demonstrate familiarity with specific tools — Show your experience with Intercom or Onfleet to strengthen your application. ❌ Overlooking the importance of quantifying achievements — Make your experience impactful by including measurable results. ❌ Submitting a generic cover letter — Address the specific role at Laundryheap to enhance your appeal. ❌ Ignoring the requirement for strong English communication skills — This may lead to misunderstandings during the interview. ❌ Not preparing for situational questions — Practice responses related to customer issue resolution to perform better. Before You Apply — Checklist ✅ Research Laundryheap 's services and recent news to tailor your application. ✅ Update your resume to reflect relevant skills and experiences for the role. ✅ Prepare a cover letter that specifically addresses why you want to work at Laundryheap . ✅ Gather any supporting documents, such as transcripts or certificates, to include with your application. ✅ Review the application portal for specific submission guidelines and requirements. ✅ Practice common interview questions related to customer support and logistics operations. ✅ Set reminders for application deadlines to ensure timely submission. ✅ Follow up on your application status after submission to express continued interest. Resume Tailoring & ATS Keywords for Customer & Logistics Operations Associate Optimizing your resume for ATS is crucial for ensuring it gets noticed for this role. ATS Keywords to Include Customer Support Logistics Operations Escalation Management Order Management Route Monitoring Customer Issue Resolution Intercom Onfleet CRM Google Sheets Microsoft Excel Data Analysis Resume Tips for This Role Highlight specific customer service experiences that demonstrate your problem-solving abilities. Emphasize familiarity with logistics tools like Onfleet and Intercom to align with the job requirements. Include any relevant projects or internships that showcase your skills in data analysis and operations. Optimize your resume for ATS by using keywords from the job description to improve visibility. Avoid including unrelated work experiences that do not pertain to customer service or logistics. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro tip: Do not include unrelated work experiences that may dilute your focus on customer support and logistics operations. How to Apply for Customer & Logistics Operations Associate at Laundryheap Apply Now — Laundryheap Visit the application portal and create an account to start your application. Upload your resume in PDF format, ensuring it highlights relevant skills and experiences. Fill out the application form accurately, paying attention to required fields. After submission, you can expect a confirmation email regarding your application status. Use the application tracking feature on the portal to monitor your application progress. Applications reviewed on a rolling basis — early submission recommended. Apply Now — Laundryheap NexisGrow.com does not charge any fees for job applications. Laundryheap Laundryheap was founded in 2015 and has rapidly expanded its operations to 10 countries . With its headquarters located in London and a significant operational base in Bengaluru, Karnataka, India , the company has established a robust global footprint in the laundry and dry cleaning industry. Specializing in on-demand laundry and dry cleaning services, Laundryheap utilizes a tech-driven platform that includes features like real-time order tracking and customer support via Intercom . The integration of logistics technology, such as Onfleet , enhances the overall customer experience, making it seamless and efficient. With a 4.5-star rating on Glassdoor , Laundryheap is recognized for its supportive work culture and employee satisfaction. The company actively promotes employee development through various programs and initiatives, fostering a collaborative environment that encourages growth and innovation. Recently, Laundryheap secured a new round of funding aimed at enhancing its technology and expanding service offerings specifically in India . This strategic investment will allow the company to further innovate its platform and improve logistics operations, solidifying its position in the market. For freshers looking to launch their careers in Operations, Laundryheap offers a unique opportunity to gain hands-on experience in logistics and customer service. Working alongside industry leaders, employees can develop essential skills in areas such as order management and data analysis , setting a strong foundation for future career growth. Company Details Industry Operations Location Bengaluru, Karnataka, India Connect With Us Careers Apply Now Website 🔗 jobs.workable.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Customer & Logistics Operations Associate at Laundryheap? Eligibility Tap to expand + Answer Candidates with Bachelor’s Degree or equivalent qualification and 2-5 years experience are eligible. Eligible batches: 2023, 2024, 2025, 2026. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: Customer Support, Logistics Operations, Escalation Management, Order Management, Route Monitoring. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹4.5–₹7 LPA plus applicable shift allowance. Final offer depends on skills, experience, and interview performance. ? What is the interview process at Laundryheap? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: Customer Support, Logistics Operations, Escalation Management, Order Management, Route Monitoring. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Customer & Logistics Operations Associate interview? Preparation Tap to expand + Answer (1) Core concepts of Customer Support, Logistics Operations, Escalation Management, Order Management, Route Monitoring, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) Laundryheap research, (5) Clear communication. ? What is the work culture like at Laundryheap? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Bengaluru Browse all Non-Tech jobs Latest Fresher jobs More jobs at Laundryheap Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. 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