📋 Job Details at a Glance 📍 Location Remote — India 🏢 Company Juniper Square 👥 Experience 2+ years 🎓 Qualification Bachelor's Degree Preferred 📅 Eligible Batch 2023, 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary $60,000–$70,000/year (As per the job listing) 🏢 Industry Customer Support 🛠 Key Skills Customer Support Technical Support SaaS Support Problem Solving Communication Skills Customer Support Specialist at Juniper Square — Full Details & How to Apply Juniper Square is seeking a Customer Support Specialist for their remote team in India , offering a salary range of $60,000–$70,000/year . This role presents a unique opportunity for freshers to gain hands-on experience in SaaS support, enhancing their career trajectory in a growing field. The demand for skilled customer support professionals in the SaaS industry is rapidly increasing, making this Customer Support Specialist role crucial for Juniper Square 's growth. With over 1,000 clients supported since its founding in 2014 , the company is positioned to lead in customer satisfaction and retention, vital metrics for success in a competitive market. What sets Juniper Square apart is its commitment to innovation and client success. The company has developed advanced SaaS tools that not only streamline customer interactions but also enhance the overall support experience. This focus on quality service makes Juniper Square an attractive employer for those looking to excel in customer support. We encourage 2023, 2024, 2025, 2026 graduates with a Bachelor's Degree Preferred and 2+ years experience to apply for this role. The competitive salary of $60,000–$70,000/year (As per the job listing) reflects the value placed on skilled professionals in this field. In this role, you will develop essential skills in Customer Support , Technical Support , and SaaS Support , while honing your Problem Solving and Communication Skills . This position not only opens doors to advanced customer interaction strategies but also lays a strong foundation for future career advancement in the tech industry. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The Customer Support Specialist at Juniper Square is dedicated to enhancing customer satisfaction through effective problem resolution and technical support, ensuring a seamless experience with our SaaS platform. Assist customers with inquiries via Zendesk , ensuring timely and effective resolution of issues to maintain a high level of customer support . Provide technical support for the SaaS platform, utilizing Intercom for real-time communication and troubleshooting. Collaborate with product and engineering teams to relay customer feedback, enhancing service offerings and ensuring effective problem solving . Track and analyze customer support metrics, aiming for a 90% satisfaction rate in customer interactions to measure success. Take initiative in developing FAQs and support documentation, enhancing user experience through clear communication skills . Document customer interactions and solutions in the CRM system for future reference and training, ensuring knowledge retention. Resolve client issues by employing problem-solving techniques and maintaining a customer-first approach to service. Ownership of customer interactions directly impacts Juniper Square's reputation, fostering a culture of accountability and excellence in service delivery. Required Skills & Technical Competencies The ideal candidate will possess a robust skill set tailored to customer support, technical troubleshooting, and SaaS platform navigation. Technical Skills Customer Support — intermediate — essential for addressing client needs and ensuring satisfaction through effective communication. Technical Support — intermediate — practical application involves troubleshooting software issues specific to Juniper Square's platform. SaaS Support — intermediate — used daily to assist clients in navigating the software and resolving technical queries. Problem Solving — intermediate — critical for identifying root causes of customer issues and implementing effective solutions. Communication Skills — intermediate — evaluated through customer interactions and feedback, ensuring clarity and professionalism. When showcasing these technical skills in your resume or interview, emphasize specific experiences and tools used to demonstrate your proficiency. Eligibility Criteria This role is designed for candidates with a strong foundation in customer support and technical skills, eager to contribute to Juniper Square's mission. A Bachelor's Degree in Business, IT, or related fields is preferred, providing relevant knowledge for customer interactions. Eligible batches include 2023 , 2024 , 2025 , and 2026 , allowing fresh graduates to apply and start their careers. Candidates with 2+ years of experience in customer support or technical support are preferred, but freshers with relevant internships are also considered. A minimum academic performance of 60% is expected to ensure a strong foundational knowledge. Experience with customer support tools like Zendesk or Intercom is advantageous for this role. Documentation & Portfolio Requirements Submit your resume in a clear format, including your educational background, relevant experience, and specific tools used in previous roles. Pro tip: Highlight your experience with Zendesk and Intercom in your application to stand out as a strong candidate for this role. Salary for Customer Support Specialist at Juniper Square 💰 Compensation $60,000–$70,000/year (As per the job listing) The advertised compensation for the Customer Support Specialist role at Juniper Square is $60,000–$70,000/year (As per the job listing) . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Customer Support Specialist Upskilling with the right resources can significantly enhance your chances of selection for the Customer Support Specialist role at Juniper Square . Recommended Courses & Resources Problem Solving — Essential for addressing customer issues effectively and efficiently. Communication Skills — Vital for clear interactions with customers and team members. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor the resume — fix by customizing each application. ❌ Neglecting to research Juniper Square's products — fix by reviewing their website and recent news. ❌ Using generic cover letters — fix by personalizing your letter to reflect your interest in the specific role. ❌ Overlooking the importance of soft skills — fix by providing examples of effective communication in past roles. ❌ Submitting applications without proofreading — fix by checking for grammatical errors and clarity. ❌ Not preparing for behavioral interview questions — fix by practicing responses that demonstrate problem-solving skills. Before You Apply — Checklist ✅ Research Juniper Square's services and recent developments before applying. ✅ Prepare a tailored resume that highlights relevant skills and experiences. ✅ Draft a personalized cover letter addressing the specific role and company. ✅ Gather references who can speak to your customer support experience. ✅ Ensure your LinkedIn profile is updated and aligns with your application. ✅ Double-check the application requirements and deadlines on the job portal. ✅ Prepare for potential interview questions related to customer support scenarios. ✅ Follow up on your application status after submission. Resume Tailoring & ATS Keywords for Customer Support Specialist Optimizing your resume for ATS is crucial for standing out in the application process for the Customer Support Specialist role. ATS Keywords to Include Customer Support Technical Support SaaS Support Problem Solving Communication Skills Zendesk Intercom Client Interaction CRM Documentation Customer Satisfaction Troubleshooting Feedback Analysis Resume Tips for This Role Highlight relevant customer support experience, especially with SaaS platforms. Emphasize communication skills and any experience in client-facing roles. Include projects or internships that showcase your problem-solving abilities. Optimize your resume with keywords from the job description to pass ATS filters. Avoid including unrelated work experience that does not showcase relevant skills. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro Tip: Avoid including generic job descriptions; focus on specific achievements and skills relevant to customer support. How to Apply for Customer Support Specialist at Juniper Square Apply Now — Juniper Square Visit the application portal and create an account to start your application. Upload a tailored resume that highlights your relevant skills and experiences. Fill out the application form, ensuring all information is accurate and complete. After submission, expect a confirmation email and keep track of your application status. Follow up if you do not hear back within a reasonable timeframe. Applications reviewed on a rolling basis — early submission recommended. Apply Now — Juniper Square NexisGrow.com does not charge any fees for job applications. Juniper Square Juniper Square was founded in 2014 and has rapidly expanded its global presence, now serving clients in over 20 countries . Headquartered in San Francisco, California , the company has grown significantly, employing a diverse workforce dedicated to enhancing real estate investment management. With a focus on innovation, Juniper Square continues to scale its operations to meet the demands of a global market. The core offering of Juniper Square is its comprehensive SaaS platform designed specifically for real estate investment management. This platform streamlines operations, providing tools for fund management, investor reporting, and data analytics. By leveraging advanced technology, Juniper Square ensures that clients can efficiently manage their investments and improve overall performance. Juniper Square has received high ratings on Glassdoor, boasting an overall score of 4.5 , which reflects its positive work culture and employee satisfaction. The company actively promotes employee development through various programs, including mentorship and training initiatives. Such recognition highlights Juniper Square 's commitment to fostering a supportive and engaging workplace. Recently, Juniper Square secured $75 million in Series D funding , enabling further expansion and technological advancements. This funding will enhance the company’s capabilities, allowing for the introduction of new features and improved services. As a result, Juniper Square is well-positioned to continue its growth trajectory in the competitive SaaS landscape. For freshers seeking a career in Customer Support , Juniper Square offers a robust launchpad. With its focus on employee growth and a supportive culture, new hires can expect to gain valuable experience in technical support and problem-solving . The company’s commitment to innovation ensures that employees are always learning and adapting in a rapidly evolving industry. Company Details Industry Customer Support Location Remote — India Connect With Us Careers Apply Now Website 🔗 jobs.ashbyhq.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Customer Support Specialist at Juniper Square? Eligibility Tap to expand + Answer Candidates with Bachelor's Degree Preferred and 2+ years experience are eligible. Eligible batches: 2023, 2024, 2025, 2026. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: Customer Support, Technical Support, SaaS Support, Problem Solving, Communication Skills. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: $60,000–$70,000/year (As per the job listing). Final offer depends on skills, experience, and interview performance. ? What is the interview process at Juniper Square? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: Customer Support, Technical Support, SaaS Support, Problem Solving, Communication Skills. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Customer Support Specialist interview? Preparation Tap to expand + Answer (1) Core concepts of Customer Support, Technical Support, SaaS Support, Problem Solving, Communication Skills, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) Juniper Square research, (5) Clear communication. ? What is the work culture like at Juniper Square? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Remote — India Browse all Non-Tech jobs Latest Fresher jobs More jobs at Juniper Square Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com