📋 Job Details at a Glance 📍 Location Mumbai, Maharashtra, India 🏢 Company JLL 👥 Experience 0-2 years 🎓 Qualification Bachelor’s degree in any discipline 📅 Eligible Batch 2022, 2023, 2024, 2025 📄 Job Type Full Time 💰 Salary ₹3–5 LPA 🏢 Industry Operations 🛠 Key Skills Customer Service Complaint Resolution Feedback Management Event Coordination Record Maintenance Customer Relation Executive at JLL — Full Details & How to Apply JLL is seeking a Customer Relation Executive in Mumbai, Maharashtra, India , where you can directly enhance customer experiences in residential property operations. This role is perfect for freshers eager to start their careers in a leading global firm. The demand for Customer Relation Executive jobs in the operations industry is increasing, especially in urban centers like Mumbai , where JLL operates multiple residential properties. As customer expectations evolve, the need for skilled professionals who can manage customer service and complaint resolution effectively has never been more critical. Founded in 1999 , JLL has grown to employ over 90,000 professionals globally, making it a leader in real estate services. The company’s commitment to improving customer satisfaction is vital for its reputation and client retention, making this role essential for its ongoing success. We encourage 2022, 2023, 2024, 2025 graduates with a Bachelor’s degree in any discipline and 0-2 years experience to apply. This position offers a competitive salary of ₹3–5 LPA , making it an attractive entry point into the industry. As a Customer Relation Executive , you will develop essential skills in customer service , complaint resolution , feedback management , and event coordination . This role not only provides unique exposure to property operations but also opens doors for future career advancements in customer relations and operations management. 📊 Role Difficulty: Low | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The core mission of the Customer Relation Executive at JLL is to enhance customer satisfaction through effective communication and problem-solving, ensuring a seamless experience for all residents. Respond to customer queries and complaints using CRM software to ensure timely resolution and enhance customer satisfaction. Utilize feedback management tools to collect and analyze customer feedback, driving continuous service improvement. Collaborate with the property management team to coordinate resident events, enhancing community engagement through effective event coordination . Maintain accurate service records and metrics to track performance, identifying areas for improvement in record maintenance . Take initiative in resolving customer issues, ensuring a seamless experience for residents through effective complaint resolution . Document communication and reporting processes to maintain transparency and accountability in customer interactions. Engage directly with clients to solve problems, enhancing customer relations and trust through effective customer service . This role fosters an ownership culture, allowing you to directly impact customer satisfaction and community engagement at JLL . Required Skills & Technical Competencies The skill profile for the Customer Relation Executive position includes essential competencies in customer service and complaint resolution, vital for effective client interactions. Technical Skills Customer Service — entry — essential for addressing client needs and ensuring satisfaction through effective communication. Complaint Resolution — entry — practical application involves using conflict resolution techniques to handle customer grievances effectively. Feedback Management — entry — used daily to gather insights from customers, helping to shape service strategies. Event Coordination — entry — involves planning and executing resident events, requiring organizational skills and attention to detail. Record Maintenance — entry — critical for maintaining accurate service records and tracking performance metrics. When showcasing these technical skills in your resume or interview, emphasize specific examples of how you have applied them in real-world scenarios. Eligibility Criteria This role is designed for recent graduates eager to start their careers in customer service and operations. A Bachelor's degree in any discipline is required, providing a foundational understanding of business principles. Eligible batches include 2022, 2023, 2024, and 2025 , allowing recent graduates to apply. No prior experience is necessary, making this role ideal for freshers. While there are no specific CGPA requirements, a strong academic record can enhance your application. Internship experience in customer service or related fields will be an advantage, showcasing practical skills relevant to this role. Documentation & Portfolio Requirements Submit your resume in a clear format, including your educational background, relevant skills, and any internship experiences related to customer service. Pro tip: Highlight any specific instances where you successfully resolved customer issues or coordinated events in your application to stand out. Salary for Customer Relation Executive at JLL 💰 Compensation ₹3–5 LPA The advertised compensation for the Customer Relation Executive role at JLL is ₹3–5 LPA . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Customer Relation Executive Upskilling with the right resources significantly enhances your chances of selection for the Customer Relation Executive role at JLL . Recommended Courses & Resources MS Office — Proficiency in MS Office is essential for managing records and reports effectively. Communication Skills — Strong communication skills are crucial for effective customer interaction and feedback management. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor your resume — Highlight relevant skills for customer relations to improve your chances. ❌ Neglecting to showcase customer service experience — Include all relevant experiences, even informal ones. ❌ Overlooking clear communication skills — Ensure your application reflects your communication abilities. ❌ Submitting a generic cover letter — Personalize your cover letter for the specific role at JLL . ❌ Ignoring the application deadline — Keep track of deadlines to avoid missing opportunities. ❌ Not preparing for interview questions — Practice responses to common customer service scenarios. Before You Apply — Checklist ✅ Review the job description thoroughly to understand the requirements and responsibilities. ✅ Update your resume to reflect relevant skills and experiences tailored to the role. ✅ Prepare a cover letter that specifically addresses your interest in JLL and the Customer Relation Executive position. ✅ Gather any necessary documents, such as transcripts or certificates, to support your application. ✅ Ensure your online profiles (LinkedIn, etc.) are updated and reflect your professional aspirations. ✅ Practice common interview questions related to customer service and conflict resolution. ✅ Set reminders for application deadlines to ensure timely submission. ✅ Follow up on your application status after submission to express continued interest. Resume Tailoring & ATS Keywords for Customer Relation Executive Optimizing your resume for ATS is crucial for securing the Customer Relation Executive role at JLL . ATS Keywords to Include Customer Service Complaint Resolution Feedback Management Event Coordination Record Maintenance Communication Property Operations Client Relations Customer Experience Problem Solving Team Collaboration Service Records Resume Tips for This Role Highlight any relevant customer service experience, even if it's from internships or volunteer work. Emphasize skills in communication and problem-solving, as these are critical for the role. Include any projects or portfolios that demonstrate your ability to manage events or customer interactions. Optimize your resume for ATS by incorporating keywords from the job description. Avoid including unrelated work experience that does not showcase your customer service skills. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro tip: Avoid including generic skills or experiences that do not directly relate to customer service. How to Apply for Customer Relation Executive at JLL Apply Now — JLL Visit the JLL careers page and locate the Customer Relation Executive job listing. Prepare your resume, ensuring it highlights relevant skills and experiences tailored to the role. Fill out the application form accurately, providing all requested information. After submission, expect a confirmation email regarding your application status. Keep track of your application through the JLL portal for updates and next steps. Applications reviewed on a rolling basis — early submission recommended. Apply Now — JLL NexisGrow.com does not charge any fees for job applications. JLL JLL was founded in 1999 and has expanded its operations to over 80 countries , with its headquarters located in Chicago, USA . The company employs a diverse workforce, showcasing a strong global presence in the real estate sector. With a commitment to innovation, JLL has established itself as a leader in the industry. JLL offers a wide range of comprehensive real estate services, including property management , investment management , and advisory services . These core offerings are designed to meet the diverse needs of clients, ensuring effective management and strategic investment in real estate assets. The company leverages advanced technology to enhance service delivery. The workplace culture at JLL has garnered numerous accolades, including a high rating on Glassdoor for employee satisfaction. The company promotes a collaborative environment and offers various employee programs aimed at professional growth and development. This commitment to fostering a positive workplace has been recognized through multiple awards. Recently, JLL has focused on digital transformation initiatives, enhancing its service delivery through innovative technologies. The company has invested in platforms that streamline operations and improve client interactions, positioning itself at the forefront of the real estate industry. This strategic focus on technology reflects JLL 's commitment to adapting to market changes. Starting a career at JLL provides a solid foundation in real estate operations, particularly for freshers in the field. The company offers mentorship programs and professional development opportunities that equip new employees with essential skills. With a strong emphasis on training, JLL prepares its workforce for long-term success in the industry. Company Details Industry Operations Location Mumbai, Maharashtra, India Connect With Us Careers Apply Now Website 🔗 jll.wd1.myworkdayjobs.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Customer Relation Executive at JLL? Eligibility Tap to expand + Answer Candidates with Bachelor’s degree in any discipline and 0-2 years experience are eligible. Eligible batches: 2022, 2023, 2024, 2025. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: Customer Service, Complaint Resolution, Feedback Management, Event Coordination, Record Maintenance. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹3–5 LPA. Final offer depends on skills, experience, and interview performance. ? What is the interview process at JLL? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: Customer Service, Complaint Resolution, Feedback Management, Event Coordination, Record Maintenance. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Customer Relation Executive interview? Preparation Tap to expand + Answer (1) Core concepts of Customer Service, Complaint Resolution, Feedback Management, Event Coordination, Record Maintenance, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) JLL research, (5) Clear communication. ? What is the work culture like at JLL? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Mumbai Browse all Non-Tech jobs More jobs at JLL Work From Home jobs Ready to Apply? Don't Miss This Opportunity! 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