📋 Job Details at a Glance 📍 Location Dehradun, Uttarakhand, India 🏢 Company iSON Xperiences Pvt. Ltd. 👥 Experience 1-3 years 🎓 Qualification Any Graduate 📅 Eligible Batch 2021, 2022, 2023, 2024, 2025 📄 Job Type Full Time 💰 Salary ₹28,000–29,000/month (Approx. ₹3.4–3.5 LPA) 🏢 Industry BPO 🛠 Key Skills Problem Solving Communication Skills Basic Computer Knowledge SQL Python Team Leader – BPO Voice Process at iSON Xperiences Pvt. Ltd. — Full Details & How to Apply iSON Xperiences Pvt. Ltd. is seeking a Team Leader – BPO Voice Process in Dehradun, Uttarakhand, India , where you can earn ₹28,000–29,000/month while leading a team. This role offers a unique chance to influence customer satisfaction and team performance, essential metrics for success in the BPO industry. The demand for skilled leaders in customer support roles is surging as the BPO industry in India continues to grow. This specific Team Leader – BPO Voice Process role is pivotal, as it directly impacts the quality of service provided to clients, making it a critical position within the organization. iSON Xperiences Pvt. Ltd. has been founded in 2012 and now employs over 5,000 professionals across multiple countries. The company’s focus on employee development and customer satisfaction makes it an attractive employer for those looking to advance their careers in the BPO industry. This role is ideal for 2021, 2022, 2023, 2024, 2025 graduates with a Any Graduate qualification and 1-3 years experience . With a competitive salary of ₹28,000–29,000/month (Approx. ₹3.4–3.5 LPA) , this position is accessible for fresh graduates eager to step into leadership roles. In this position, you will develop essential skills such as Problem Solving , Communication Skills , and Basic Computer Knowledge , while also gaining exposure to advanced tools like SQL and Python . This experience not only enhances your technical capabilities but also opens doors to managerial positions in customer service and operations. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The core mission of the Team Leader – BPO Voice Process at iSON Xperiences Pvt. Ltd. is to enhance customer satisfaction through effective team leadership and data-driven decision-making. Lead a team of customer support agents, ensuring adherence to service delivery standards and achieving key performance indicators (KPIs) using SQL for performance analysis. Utilize SQL to analyze customer data, identifying trends that inform process improvements and enhance service quality. Collaborate with training and quality assurance teams to develop targeted programs that elevate agent performance and operational efficiency. Monitor KPIs to assess team effectiveness, implementing strategic improvements based on data insights gathered through Python scripts. Take ownership of team projects, driving initiatives that significantly enhance the overall customer experience and satisfaction metrics. Document team processes and create comprehensive reports for upper management, utilizing basic computer knowledge for accurate data representation. Resolve client issues by applying strong problem-solving skills, ensuring high levels of customer satisfaction and retention. This role fosters an ownership culture where each team member's contributions directly impact customer experiences and overall business success. Required Skills & Technical Competencies The ideal candidate for the Team Leader – BPO Voice Process position must possess a robust skill set that combines technical expertise with essential soft skills. Technical Skills Problem Solving — intermediate — Crucial for addressing customer issues effectively and improving team performance metrics. Communication Skills — intermediate — Essential for clear interaction with team members and clients, ensuring smooth operations. Basic Computer Knowledge — entry — Necessary for daily tasks involving software tools and reporting. SQL — intermediate — Used for data analysis and reporting, enabling informed decision-making to enhance service processes. Python — entry — Beneficial for automating tasks and improving operational efficiency within the team. Soft Skills & Professional Competencies Effective communication — Vital for conveying information clearly to team members and clients, ensuring operational efficiency. Leadership — Important for guiding the team towards achieving performance goals and fostering a collaborative environment. Analytical thinking — Necessary for interpreting data insights and making informed decisions that enhance service delivery. Conflict resolution — Essential for addressing and resolving client issues promptly, maintaining high customer satisfaction. Good to Have (Bonus Skills) Experience with CRM software — Enhances customer relationship management capabilities and improves service delivery. Familiarity with data visualization tools — Aids in presenting data insights effectively to stakeholders. Knowledge of e-commerce platforms — Relevant for understanding customer needs in the BPO context. When showcasing these skills in your resume or interview, emphasize specific examples of how you have applied them in previous roles to drive results. Eligibility Criteria This role is designed for recent graduates and experienced professionals who are eager to lead teams in a BPO environment. Any graduate is eligible, as diverse educational backgrounds can contribute to team dynamics. Candidates from the 2021 to 2025 batches are encouraged to apply, ensuring a fresh perspective. Minimum 1 year of experience as a team leader is preferred, but fresh graduates with relevant internships may also be considered. A CGPA of 6.0 or above is preferred to ensure a foundational understanding of concepts. Internship experience in customer support or related fields will be an advantage. Documentation & Portfolio Requirements Submit your resume in a clear format, including your educational background, relevant experience, and specific skills related to the role. Pro tip: Highlight any measurable outcomes from your previous roles to demonstrate your impact and effectiveness in similar positions. Salary for Team Leader – BPO Voice Process at iSON Xperiences Pvt. Ltd. 💰 Compensation ₹28,000–29,000/month (Approx. ₹3.4–3.5 LPA) The advertised compensation for the Team Leader – BPO Voice Process role at iSON Xperiences Pvt. Ltd. is ₹28,000–29,000/month (Approx. ₹3.4–3.5 LPA) . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Selection Process at iSON Xperiences Pvt. Ltd. The selection process is designed to identify candidates who excel in both technical and leadership skills, ensuring a strong fit for the Team Leader – BPO Voice Process role. 1 Round 1: Online Aptitude Test — 60 minutes, assessing logical reasoning and basic computer skills. 2 Round 2: Technical Interview — focuses on SQL, Python, and problem-solving scenarios. 3 Round 3: Behavioral Interview — evaluates leadership qualities and team management experiences. 4 Final Round: HR Interview — discusses salary expectations and cultural fit, with offers typically made within a week. Topic-wise Preparation Guide Round 1: Online Aptitude Test Logical Reasoning — essential for problem-solving in customer interactions — Khan Academy Basic Computer Skills — familiarity with software used in BPO operations — GeeksForGeeks Data Interpretation — understanding metrics relevant to team performance — Khan Academy Numerical Ability — necessary for analyzing performance data — Khan Academy Round 2: Technical Interview SQL Queries — depth in writing and understanding queries for data analysis — W3Schools Python Basics — understanding syntax and basic programming concepts — Codecademy Customer Support Scenarios — applying technical skills to real-world problems — GeeksForGeeks Team Management Techniques — knowledge of effective leadership strategies — MindTools Performance Metrics — familiarity with KPIs used in BPO environments — GeeksForGeeks Round 3: Behavioral Interview Leadership Experience — using the STAR method to discuss past experiences — MindTools Conflict Resolution — scenarios where team dynamics were challenged — MindTools Technical Problem-Solving — specific to customer issues faced in BPO — GeeksForGeeks Timeline & Expectations The entire selection process typically spans 2-3 weeks from application submission to offer letter issuance. Prepare thoroughly for each round, as the company values both technical expertise and leadership potential. Expected Interview Questions for Team Leader – BPO Voice Process at iSON Xperiences Pvt. Ltd. These questions are based on the role's actual tech stack and leadership requirements. Technical Questions How do you write a basic SQL query to retrieve customer data? Explain a Python script you have written for data analysis. What metrics would you track to assess team performance? Describe a situation where you used problem-solving skills to resolve a customer issue. How do you prioritize tasks in a team environment? What tools do you use for data visualization? Behavioral Questions Describe a time when you had to lead a team through a challenging situation. How do you handle conflicts within your team? Give an example of a successful project you managed. How do you motivate team members? Role-Specific Questions What strategies would you implement to improve customer satisfaction? How would you handle a high-pressure situation with a dissatisfied client? What do you believe are the key qualities of an effective team leader? Structure your answers using the STAR method to clearly demonstrate your experiences and skills. Resume Tailoring & ATS Keywords for Team Leader – BPO Voice Process Optimizing your resume for ATS is crucial for this role to ensure it gets noticed by recruiters. ATS Keywords to Include Team Leader BPO Customer Support SQL Python Problem Solving Communication Skills Leadership Performance Metrics Data Analysis Onsite Dehradun Resume Tips for This Role Highlight any leadership experience, even in academic or volunteer settings. Emphasize skills in SQL and Python, as they are critical for this role. Include any relevant projects or internships that showcase your problem-solving abilities. Optimize your resume for ATS by using keywords from the job description. Avoid including unrelated work experience that does not pertain to the role. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Do not include generic skills or experiences that do not align with the job description. About iSON Xperiences Pvt. Ltd. Founded in 2012 , iSON Xperiences Pvt. Ltd. has rapidly expanded its operations across five countries , with its headquarters located in Dehradun, Uttarakhand . The company has established a significant presence in the BPO industry, serving a diverse clientele and employing over 2,000 professionals worldwide. iSON Xperiences specializes in delivering comprehensive customer support and e-commerce solutions . Their offerings include call center services , technical support , and customer relationship management , catering to various sectors such as retail, telecommunications, and finance. The company has received positive feedback on platforms like Glassdoor , where employees highlight its supportive work culture and opportunities for professional growth . iSON Xperiences actively promotes employee development through structured training programs and mentorship initiatives. Recently, iSON Xperiences announced plans to expand its operations in Southeast Asia , reflecting its commitment to innovation in the BPO sector. This strategic move aims to tap into emerging markets and enhance service delivery capabilities. As a launchpad for freshers, iSON Xperiences offers structured training programs and mentorship, enabling new employees to navigate their early careers effectively. The company’s focus on skill development ensures that fresh talent is well-equipped to meet industry demands. Why Join iSON Xperiences Pvt. Ltd. as Team Leader – BPO Voice Process? Joining iSON Xperiences as a Team Leader – BPO Voice Process provides a unique opportunity to develop essential skills in a supportive environment. The company emphasizes practical experience and leadership development, making it an ideal choice for aspiring professionals. Hands-on Experience with SQL and Python — Gain practical skills in data analysis, crucial for enhancing customer support processes. Leadership Development — Manage a team while focusing on improving operational efficiencies, preparing you for advanced roles. Career Advancement Opportunities — After 1-2 years, potential paths include roles such as Senior Team Leader or Operations Manager . Collaborative Environment — Engage in knowledge sharing and professional development, fostering a culture of continuous learning. Peaceful Lifestyle in Dehradun — Enjoy a tranquil work-life balance with access to nature while working onsite. According to NexisGrow.com, the role of Team Leader – BPO Voice Process at iSON Xperiences offers a solid foundation for a successful career in the BPO industry, emphasizing skill development and leadership. Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Team Leader – BPO Voice Process at iSON Xperiences Pvt. Ltd.? Eligibility Tap to expand + Answer Candidates with Any Graduate and 1-3 years experience are eligible. Eligible batches: 2021, 2022, 2023, 2024, 2025. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: Problem Solving, Communication Skills, Basic Computer Knowledge, SQL, Python. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹28,000–29,000/month (Approx. ₹3.4–3.5 LPA). Final offer depends on skills, experience, and interview performance. ? What is the interview process at iSON Xperiences Pvt. Ltd.? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: Problem Solving, Communication Skills, Basic Computer Knowledge, SQL, Python. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Team Leader – BPO Voice Process interview? Preparation Tap to expand + Answer (1) Core concepts of Problem Solving, Communication Skills, Basic Computer Knowledge, SQL, Python, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) iSON Xperiences Pvt. Ltd. research, (5) Clear communication. ? What is the work culture like at iSON Xperiences Pvt. Ltd.? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Dehradun Browse all Non-Tech jobs More jobs at iSON Xperiences Pvt. Ltd. Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com