📋 Job Details at a Glance 📍 Location Bengaluru, Karnataka, India 🏢 Company Infor 👥 Experience 1-3 years 🎓 Qualification Relevant technical qualification and demonstrated shipping experience 📅 Eligible Batch 2023, 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary Not Disclosed 🏢 Industry Retail 🛠 Key Skills software troubleshooting hardware troubleshooting networking technical support Product Support Analyst – Infor at Infor — Full Details & How to Apply Infor is seeking a Product Support Analyst – Infor in Bengaluru, Karnataka, India to provide technical support for its Infor POS product. This role offers freshers with a relevant technical qualification the opportunity to engage with international clients across Canada, the Americas, and Europe. This Product Support Analyst – Infor role is essential for ensuring customer satisfaction by resolving technical issues related to the Infor Point of Sale product. The role involves hands-on troubleshooting of software, hardware, and networking components, directly impacting how retail clients operate their point-of-sale systems. Effective resolution of these issues enhances product reliability and user experience during real-time operations. Infor , a leader in retail technology, specializes in enterprise software solutions and is headquartered in New York City. The Product Support Analyst position is part of Infor ’s technical support operations, where responsibilities include diagnosing and resolving issues across software, hardware, and networking environments. The role is based in Bengaluru, Karnataka, India, and requires onsite presence. 2023, 2024, 2025, 2026 graduates who hold a relevant technical qualification and demonstrated shipping experience and have 1-3 years of experience are eligible. The role does not specify a salary, so Not Disclosed is the current pay range. Candidates will gain hands-on experience with software troubleshooting , hardware troubleshooting , and networking . This role provides a foundation for progression into broader technical support or operations roles within enterprise software environments. It offers direct exposure to international client support, building a strong entry point in the retail technology sector. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Search for Product Support Analyst – Infor jobs , explore Infor recruitment , and find Bengaluru, Karnataka, India jobs in retail technology. Apply online to secure your place in this onsite role. Job Role & Responsibilities The Product Support Analyst – Infor ensures seamless operation of the Infor POS system across retail operations in Canada and Europe , resolving technical issues through structured troubleshooting and maintaining customer satisfaction scores via measurable support metrics. Diagnose software-related issues in the Infor POS system using software troubleshooting techniques to identify root causes and implement fixes within defined SLA windows. Resolve hardware malfunctions in point-of-sale terminals by applying hardware troubleshooting protocols to test device components and validate physical connectivity. Investigate network connectivity failures affecting the Infor POS system using networking principles to trace packet loss, DNS issues, and firewall configurations. Execute end-to-end technical support workflows to assist clients in real-time, ensuring accurate issue resolution and documented outcomes in support tickets. Monitor support ticket metrics such as resolution time, first-contact resolution rate, and customer satisfaction scores to evaluate performance and identify improvement areas. Document recurring technical issues and solutions in the internal knowledge base to support future troubleshooting and reduce repeat incident occurrences. Engage with retail clients across Canada and Europe to gather detailed technical feedback and report it directly to product management teams for feature enhancements. Validate system performance post-resolution by confirming POS transaction success rates and ensuring no data loss or sync errors occur in real-world retail environments. This role demands direct ownership of technical issue resolution , with every action contributing to system uptime , customer satisfaction , and product improvement through measurable outcomes in support operations. Required Skills & Technical Competencies The role requires a strong foundation in software troubleshooting , hardware troubleshooting , networking , and technical support to handle real-world POS system failures with precision and consistency. Technical Skills Software troubleshooting — entry — used to diagnose and resolve software crashes, module failures, and application errors in the Infor POS system . Hardware troubleshooting — entry — applied to identify and fix physical device faults such as touchscreen malfunctions, card reader failures, and power supply issues in POS terminals. Networking — entry — used to analyze network latency, IP configuration errors, and connectivity drops that impact Infor POS system communication with backend servers. Technical support — intermediate — deployed in live client interactions to guide users through step-by-step fixes, ensuring clarity and reducing escalation rates in support tickets. When preparing your resume, emphasize hands-on experience with POS system diagnostics , error logs , and real-time troubleshooting in technical support scenarios. Eligibility Criteria This role is designed for fresh graduates or early-career professionals with a technical background in Computer Science or Information Technology , who have demonstrated practical exposure to technical support or software environments. Must hold a degree in Computer Science , Information Technology , or a related technical discipline with a minimum 60% CGPA in core coursework. Eligible for 2023, 2024, 2025, and 2026 batches, allowing freshers to begin their careers with direct industry exposure. Preference given to candidates with 1–3 years of technical support experience, particularly in retail or point-of-sale environments. Minimum 60% academic performance in technical subjects such as operating systems, networking , or software development is required to ensure foundational competency. Must include a portfolio or GitHub showcasing projects related to software or hardware troubleshooting , such as POS simulation, error logging tools, or network diagnostics. Must demonstrate practical experience through internships or lab-based projects involving technical support workflows or system diagnostics . Documentation & Portfolio Requirements Your resume must clearly list relevant coursework, technical projects, and internships with specific tools used (e.g., Wireshark , POS terminal logs , Windows OS diagnostics ), and include a GitHub link or project documentation for hands-on troubleshooting work. Highlight a specific instance where you resolved a hardware or software issue in a POS-like environment using networking or software troubleshooting tools — this is the key evidence for selection. Salary for Product Support Analyst – Infor at Infor 💰 Compensation Not Disclosed The advertised compensation for the Product Support Analyst – Infor role at Infor is Not Disclosed . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Product Support Analyst – Infor Upskilling with the right resources significantly enhances your chances of selection for the Product Support Analyst – Infor role by aligning your skills with job requirements. Recommended Courses & Resources MS Office — Proficiency in MS Office is essential for documentation and reporting tasks. Communication Skills — Effective communication is crucial for providing technical support and interacting with clients. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor the resume — Highlight relevant technical skills specific to the Infor POS product. ❌ Neglecting to mention shift flexibility — This is crucial for this role. ❌ Overlooking the importance of clear communication skills — Vital for customer interactions. ❌ Not providing examples of problem-solving — Include examples from previous roles or projects. ❌ Submitting a generic cover letter — Address the specific requirements of the job. ❌ Ignoring academic performance — Especially if it meets the preferred criteria. Before You Apply — Checklist ✅ Research Infor and understand its products, especially the Infor POS system, before applying. ✅ Ensure your resume is updated and tailored to highlight relevant skills and experiences. ✅ Prepare a cover letter that addresses why you are a good fit for the Product Support Analyst role. ✅ Double-check eligibility criteria, including degree and batch requirements. ✅ Gather any necessary documents, such as transcripts or certifications, for your application. ✅ Practice common technical support interview questions to prepare for potential interviews. ✅ Set up a professional email address for application communications. ✅ Follow the application instructions carefully on the Infor careers portal. Resume Tailoring & ATS Keywords for Product Support Analyst – Infor Optimizing your resume for ATS is crucial for standing out in the application process for the Product Support Analyst – Infor role. ATS Keywords to Include Product Support Analyst Infor POS Technical Support Software Troubleshooting Hardware Troubleshooting Networking Customer Service Technical Aptitude Shift Flexibility Bengaluru Retail Technology International Support Resume Tips for This Role Highlight any relevant technical qualifications or certifications that align with the job requirements. Emphasize customer service experience, especially in technical support roles, to demonstrate your ability to assist clients. Include projects or internships that showcase your troubleshooting skills and technical knowledge. Optimize your resume with keywords from the job description to improve ATS compatibility. Avoid including unrelated work experience or skills that do not pertain to the role. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro Tip: Avoid including generic skills or experiences that do not directly relate to the Product Support Analyst – Infor role. How to Apply for Product Support Analyst – Infor at Infor Apply Now — Infor Visit the Infor careers portal and locate the Product Support Analyst job listing. Upload your resume, ensuring it highlights relevant skills and experiences. Fill out the application form accurately, paying attention to all required fields. After submission, expect an email confirmation regarding your application status. Use the application portal to track your application progress. Applications reviewed on rolling basis — early submission recommended. Apply Now — Infor NexisGrow.com does not charge any fees for job applications. Infor Infor is a retail technology company based in Bengaluru, Karnataka, India. This role is onsite and supports global retail clients. The team delivers technical support for Infor Point of Sale systems, focusing on software and hardware troubleshooting , networking , and technical assistance. The Product Support Analyst team resolves technical issues related to the Infor POS system. They handle software, hardware, networking , and technical support to ensure customers receive timely and effective assistance. The work ensures smooth operations for retail businesses using the system. This role supports Infor ’s retail solutions by maintaining the reliability of the Infor POS system. It enables freshers to gain hands-on experience with real-world software and hardware troubleshooting in a growing tech environment. This role offers early-career exposure to software troubleshooting , hardware troubleshooting , networking , and technical support . It provides practical experience with real-world tech solutions in a dynamic, industry-specific environment. Company Details Industry Retail Location Bengaluru, Karnataka, India Connect With Us Careers Apply Now Website 🔗 careers.infor.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Product Support Analyst at Infor? Eligibility Tap to expand + Answer Candidates with a degree in Computer Science or IT from the batches 2023 to 2026 can apply. ? What technical skills are most important for this role? Skills Tap to expand + Answer Key skills include software troubleshooting, hardware troubleshooting, networking, and effective communication. ? What is the expected salary for this position? Salary Tap to expand + Answer Salary details are not disclosed, but competitive industry benchmarks apply. ? What should I expect after applying for Product Support Analyst at Infor? Hiring Process Tap to expand + Answer The process typically involves application review, followed by screening and potential interviews. ? How should I prepare for Product Support Analyst interview at Infor? Preparation Tap to expand + Answer Research Infor's products, practice technical support scenarios, and prepare to discuss your relevant experience. ? Is this role work from home, hybrid, or onsite? Work Mode Tap to expand + Answer This role is onsite in Bengaluru, requiring shift work. ? What is the career growth after joining Infor as Product Support Analyst? Growth Tap to expand + Answer Exposure to international clients and advanced technical challenges provides significant career growth opportunities. ? What should I highlight in my resume for this role? Resume Tap to expand + Answer Focus on technical skills, customer service experience, and any relevant projects. ? Is there a last date to apply for this role? Application Tap to expand + Answer Application timelines are not specified, but early application is encouraged. ? Is there a probation period at Infor? Probation Tap to expand + Answer Probation details are not specified in the job description. ? What is the work culture like at Infor? Culture Tap to expand + Answer The work culture is onsite with a focus on customer-facing support and teamwork. ? Can freshers apply for this role at Infor? Fresher Tap to expand + Answer Yes, freshers from relevant batches are encouraged to apply. 🔗 Explore More on NexisGrow More jobs in Bengaluru Browse all Non-Tech jobs Latest Fresher jobs More jobs at Infor Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com