📋 Job Details at a Glance 📍 Location Bengaluru, Karnataka, India 🏢 Company Infor 👥 Experience 1-3 years 🎓 Qualification Relevant technical qualification and demonstrated shipping experience 📅 Eligible Batch 2023, 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary Not Disclosed 🏢 Industry Retail 🛠 Key Skills Infor Restaurants POS Technical support Customer service Remote support Product Support Analyst at Infor — Full Details & How to Apply Infor is hiring a Product Support Analyst for Bengaluru, Karnataka, India to provide remote technical support for Infor Restaurants POS products. This role offers freshers with relevant technical qualifications a direct entry into hands-on support for proprietary retail software. This Product Support Analyst role is essential for resolving technical issues with Infor Restaurants POS , ensuring users can operate the system without disruption. The role involves technical support using Infor Restaurants POS , with responsibilities focused on remote troubleshooting and customer service . These tasks directly affect end-user experience and system reliability in the restaurant retail environment. Infor recruitment for this position emphasizes technical support for Restaurants POS products, with a focus on remote support and customer service . The role is part of Infor ’s retail technology offerings, where technical qualifications and demonstrated shipping experience are required. The team operates in a remote setup, supporting users across the restaurant industry. 2023, 2024, 2025, 2026 graduates are eligible. Candidates must hold a relevant technical qualification and demonstrated shipping experience . The role requires 1-3 years of experience . The salary is Not Disclosed . Candidates will gain hands-on experience with Infor Restaurants POS , technical support , and remote support tools. This role provides a foundation in retail software operations and offers a clear path to advancement in technical support or product operations roles within the industry. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The Product Support Analyst at Infor ensures seamless operation of Infor Restaurants POS in retail environments by resolving technical issues through structured troubleshooting and real-time remote support . This role directly impacts customer uptime, system reliability, and issue resolution timelines in retail operations. Provide remote technical support using Zoom or Microsoft Teams to resolve customer issues within 15-minute response windows for Infor Restaurants POS errors. Utilize Infor Restaurants POS to diagnose and resolve menu configuration, printer connectivity, and transaction failure issues reported by retail store operators. Collaborate with product development teams to document and submit customer feedback on POS performance, including error frequency and workflow bottlenecks. Monitor support metrics such as first-response time , resolution time , and customer satisfaction score to identify recurring issues in retail POS deployments. Document troubleshooting procedures and create knowledge base articles for Infor Restaurants POS , using standardized templates for consistency and future reference. Communicate technical solutions clearly to retail staff, ensuring they understand error codes, recovery steps, and follow-up actions in POS system operations . Guide customers through step-by-step troubleshooting using Infor Restaurants POS interface navigation, ensuring correct configuration of shift settings and receipt printing. Track issue resolution outcomes in support ticketing systems to validate that all reported errors are closed with verified fixes and no recurrence. This role demands direct ownership of support workflows, with every action influencing customer satisfaction metrics , system uptime , and retail store operational efficiency in real-world deployments. Required Skills & Technical Competencies The Product Support Analyst must possess foundational technical competencies to operate within the Infor Restaurants POS ecosystem and deliver measurable support outcomes. These skills are applied daily in real-time customer interactions and technical diagnostics. Technical Skills Infor Restaurants POS — entry-level — used to access real-time system logs, validate menu configurations, and troubleshoot transaction failures during retail operations. Technical support — intermediate — applied daily to diagnose and resolve POS errors, including hardware connectivity and software crashes, using structured troubleshooting protocols. Customer service — entry-level — used to maintain client satisfaction by resolving issues within 15-minute response windows and ensuring clear communication of technical solutions. Remote support tools — entry-level — used to conduct live sessions via Zoom or Microsoft Teams to guide retail staff through POS setup and error recovery steps. Problem-solving abilities — intermediate — evaluated through real-time diagnosis of POS errors, such as printer jam detection, and execution of recovery steps under time pressure. When preparing a resume, emphasize hands-on experience with Infor Restaurants POS , remote support tools , and technical troubleshooting in real-world retail environments. Eligibility Criteria This role is designed for fresh graduates or early-career professionals with a technical qualification in IT or Computer Science and demonstrated experience in shipping or retail operations. Must hold a relevant technical qualification in IT, Computer Science, or a related field with a minimum 60% CGPA in core technical coursework. Eligible for 2023, 2024, 2025, and 2026 batches, allowing freshers to apply with direct experience in retail or shipping operations. Preference given to candidates with 1–3 years of experience , though freshers with documented shipping or retail support experience are encouraged to apply. Minimum 60% academic performance in technical subjects such as database systems, operating systems, or software development is required. Must include a portfolio or GitHub showcasing projects related to technical support , POS systems, or retail automation tools. Must demonstrate practical experience in shipping operations or retail POS troubleshooting through internships or personal projects. Documentation & Portfolio Requirements Your resume must include a clear section on technical projects , support experience , and relevant coursework with specific outcomes, such as resolving 10+ POS errors or managing a retail support workflow. For this role, prioritize showcasing Infor Restaurants POS troubleshooting logs, remote support session records , and customer issue resolution reports in your portfolio to demonstrate real-world technical competence. Salary for Product Support Analyst at Infor 💰 Compensation Not Disclosed The advertised compensation for the Product Support Analyst role at Infor is Not Disclosed . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Product Support Analyst Upskilling with the right resources significantly enhances your chances of selection for the Product Support Analyst role at Infor . Recommended Courses & Resources MS Office — Proficiency in MS Office is essential for documentation and reporting tasks. Communication Skills — Strong communication skills are vital for effective customer interactions and support. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor the resume — Highlight relevant technical skills specific to the role. ❌ Neglecting customer service experience — Include this crucial experience in your application. ❌ Overlooking clear communication skills — Emphasize these skills in your application process. ❌ Submitting a generic cover letter — Personalize your cover letter for the specific role. ❌ Not preparing for technical questions — Research Infor Restaurants POS and prepare accordingly. ❌ Ignoring follow-up after application — Always follow up if you haven't heard back. Before You Apply — Checklist ✅ Research Infor and understand their products, especially Infor Restaurants POS , before applying. ✅ Tailor your resume to highlight relevant skills and experiences that match the job description. ✅ Prepare a cover letter that specifically addresses your interest in the Product Support Analyst role. ✅ Ensure your LinkedIn profile is updated and reflects your technical qualifications. ✅ Gather any necessary documents, such as transcripts or certifications, to support your application. ✅ Practice common interview questions related to technical support and customer service . ✅ Set reminders for application deadlines and follow up if you haven't heard back. ✅ Review the application portal for any specific instructions before submitting. Resume Tailoring & ATS Keywords for Product Support Analyst Optimizing your resume for ATS is crucial for standing out in the application process for the Product Support Analyst role. ATS Keywords to Include Product Support Analyst Infor Restaurants POS Technical support Customer service Remote support Troubleshooting Problem-solving Documentation Collaboration Technical aptitude Communication skills Customer satisfaction Resume Tips for This Role Highlight any relevant technical qualifications or certifications that align with the role's requirements. Emphasize customer service experience, particularly in technical support or related fields. Include specific projects or internships that demonstrate your technical skills and problem-solving abilities. Optimize your resume for ATS by using keywords from the job description, particularly those related to technical support . Avoid including unrelated work experience that does not showcase your skills relevant to this role. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro Tip: Avoid including generic statements that do not directly relate to the Product Support Analyst role. How to Apply for Product Support Analyst at Infor Apply Now — Infor Visit the Infor careers portal and locate the Product Support Analyst job listing. Upload your resume, ensuring it highlights relevant skills and experiences. Fill out the application form accurately, providing all requested information. After submission, expect a confirmation email regarding your application status. Keep track of your application through the portal for updates on the hiring process. Applications reviewed on rolling basis — early submission recommended. Apply Now — Infor NexisGrow.com does not charge any fees for job applications. Infor Infor serves the retail industry with cloud-based solutions. This Product Support Analyst role is based in Bengaluru, Karnataka, India and operates in a remote work mode. The position supports U.S. customers using Infor Restaurants POS technology. The team provides technical support and resolves issues related to Infor Restaurants POS . Responsibilities include remote troubleshooting, customer service , and ensuring smooth system operations. The role emphasizes strong communication and technical learning skills. This role supports Infor ’s customer service operations for retail businesses. It enables freshers to gain hands-on experience with real-world software and client support in a global environment. This role offers early-career exposure to cloud-based software and real customer support. Candidates gain experience with technical support and remote operations in a dynamic, technology-driven setting. Company Details Industry Retail Location Bengaluru, Karnataka, India Connect With Us Careers Apply Now Website 🔗 careers.infor.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Product Support Analyst at Infor? Eligibility Tap to expand + Answer Candidates with relevant technical qualifications from the 2023-2026 batches and 1-3 years of experience. ? What technical skills are most important for this role? Skills Tap to expand + Answer Key skills include Infor Restaurants POS, technical support, customer service, and problem-solving. ? What is the expected salary for this position? Salary Tap to expand + Answer Salary details are not disclosed, but industry benchmarks suggest ₹3,00,000 to ₹5,00,000 per annum for freshers. ? What should I expect after applying for Product Support Analyst at Infor? Hiring Process Tap to expand + Answer The process typically includes application review, screening, and an offer if selected. ? How should I prepare for the Product Support Analyst interview at Infor? Preparation Tap to expand + Answer Focus on understanding Infor Restaurants POS, practicing technical support scenarios, and reviewing customer service principles. ? Is this role work from home, hybrid, or onsite? Work Mode Tap to expand + Answer This role is fully remote, allowing for flexible work arrangements. ? What is the career growth after joining Infor as Product Support Analyst? Growth Tap to expand + Answer Exposure to various projects and potential internal mobility within the company can enhance career growth. ? What should I highlight in my resume for this role? Resume Tap to expand + Answer Emphasize technical qualifications, customer service experience, and relevant projects. ? Is there a last date to apply for this role? Application Tap to expand + Answer Application urgency context is not specified, but early applications are encouraged. ? Is there a probation period at Infor? Probation Tap to expand + Answer Probation details are not specified in the job description. ? What is the work culture like at Infor? Culture Tap to expand + Answer The work environment is remote, focusing on customer support and collaboration. ? Can freshers apply for this role at Infor? Fresher Tap to expand + Answer Yes, freshers with relevant qualifications are encouraged to apply. 🔗 Explore More on NexisGrow More jobs in Bengaluru Browse all Non-Tech jobs Latest Fresher jobs More jobs at Infor Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com