📋 Job Details at a Glance 📍 Location Bengaluru, Karnataka, India 🏢 Company Infor 👥 Experience 1-3 years 🎓 Qualification Relevant technical qualification and demonstrated shipping experience 📅 Eligible Batch 2023, 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary Not Disclosed 🏢 Industry Operations 🛠 Key Skills Service Now Remote system access Technical issue diagnosis Knowledge-based tools Documentation Product Support Analyst at Infor — Full Details & How to Apply Infor is seeking a Product Support Analyst to support operations in Bengaluru, Karnataka, India with remote work mode. This role offers freshers with relevant technical qualifications a direct entry into operations through hands-on experience in technical issue diagnosis and documentation . This Product Support Analyst role is essential for resolving technical issues using Service Now and knowledge-based tools . The position ensures timely support delivery by leveraging remote system access and structured documentation processes, directly contributing to customer satisfaction and service continuity. The responsibilities focus on diagnosing technical problems, tracking them via Service Now , and maintaining accurate documentation —core functions in operational support systems. Infor recruitment emphasizes this role as part of its operations solutions portfolio. The company focuses on delivering software solutions that support business performance, with this position embedded in a team that manages customer-facing technical support. The role is designed for individuals with foundational technical training and experience in shipping operations. 2023, 2024, 2025, 2026 graduates are eligible. Applicants must hold a relevant technical qualification and demonstrate shipping experience . The role requires 1-3 years of experience . The salary is Not Disclosed . Candidates will gain hands-on experience with Service Now , Remote system access , Technical issue diagnosis , and Knowledge-based tools . This role provides exposure to industry-standard documentation and support workflows, offering a clear path to progression into technical operations or customer service management roles. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Search for Product Support Analyst jobs , explore Infor recruitment , or find Bengaluru, Karnataka, India jobs with remote flexibility. Apply online to access this entry-level role in operations. Job Role & Responsibilities The Product Support Analyst at Infor ensures timely resolution of technical issues in operations systems by managing support tickets through Service Now and providing direct client access via remote system access . This role focuses on measurable outcomes such as first-response time , ticket resolution rate , and customer satisfaction score . Provides responsive technical support via phone and remote system access , enabling real-time troubleshooting of operational system issues in Infor platforms. Utilizes Service Now to log, track, and update support tickets with accurate issue resolution progress and escalation history . Diagnoses customer-reported technical problems using structured technical issue diagnosis workflows to identify root causes in system logs and configuration files . Collaborates with product development and quality assurance teams to resolve complex issues, sharing detailed issue reports and error logs for validation. Monitors key support metrics such as average handling time , ticket volume , and resolution rate to identify trends and improve service performance. Takes ownership of assigned support tickets from creation to closure, ensuring full follow-up and resolution verification in Service Now . Creates and maintains clear, structured documentation in knowledge-based tools to support future troubleshooting and reduce repeat issue occurrences. Engages directly with clients to diagnose problems and deliver solutions, improving customer satisfaction score through accurate, timely responses. This role demands direct ownership of support tickets and measurable outcomes such as first-response time and resolution rate , ensuring every action contributes to improved service delivery and system stability . Required Skills & Technical Competencies The Product Support Analyst must possess core technical competencies to manage support tickets , diagnose system-level issues , and maintain accurate technical documentation within Infor operations environments. Technical Skills Service Now — intermediate — used to manage end-to-end support tickets, including ticket creation , status updates , and resolution tracking in Service Now workflows. Technical issue diagnosis — intermediate — applied to identify root causes of system failures using error logs , system alerts , and configuration data in Infor platforms. Knowledge-based tools — entry — used daily to create and retrieve troubleshooting guides, enabling faster resolution of recurring technical issues in operational systems . Remote system access — entry — required to establish secure connections to customer systems using remote desktop protocols and access control mechanisms . Documentation — entry — evaluated through clarity, structure, and consistency of support documentation created in Service Now and knowledge-based tools . When preparing your resume, emphasize hands-on experience with Service Now , remote access protocols , and technical documentation in real support scenarios, with specific examples of ticket resolution and system troubleshooting . Eligibility Criteria This role is designed for recent graduates with a technical foundation in Computer Science or Information Technology , who have demonstrated shipping experience or practical exposure to technical support systems. Must hold a degree in Computer Science , Information Technology , or a related technical field to ensure foundational knowledge of system architecture and software operations . Eligible for 2023 , 2024 , 2025 , and 2026 batches, allowing freshers to enter the role with structured onboarding. Preference given to candidates with 1–3 years of relevant technical support or shipping experience , though freshers with demonstrated experience are encouraged. Minimum academic performance of 60% or CGPA of 6.0 is required to validate technical aptitude and problem-solving ability. Must have a portfolio or GitHub showcasing technical projects, internships, or support tasks related to system troubleshooting or software operations . Must demonstrate practical experience with remote system access or technical issue diagnosis in real-world settings to meet eligibility standards. Documentation & Portfolio Requirements Your resume must include a dedicated section on technical projects , support tickets , and documentation efforts with clear descriptions of tools used, such as Service Now or remote access protocols . For this role, prioritize showcasing a portfolio with documented technical issue diagnosis cases, Service Now ticket workflows, and remote system access logs to demonstrate real-world experience and technical competence. Salary for Product Support Analyst at Infor 💰 Compensation Not Disclosed The advertised compensation for the Product Support Analyst role at Infor is Not Disclosed . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Product Support Analyst Upskilling with the right resources significantly enhances your chances of selection for the Product Support Analyst role by aligning your skills with industry expectations. Recommended Courses & Resources MS Office — Essential for documentation and communication tasks in this role. Communication Skills — Crucial for effective customer support and collaboration with teams. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor the resume to the specific job description — customize your application for relevance. ❌ Neglecting to highlight relevant technical skills and tools — ensure your experience aligns with the role. ❌ Overlooking the importance of clear documentation skills — emphasize this critical aspect of the role. ❌ Submitting a generic cover letter — address the specific requirements of the role. ❌ Ignoring the application deadline — ensure timely submission to avoid disqualification. ❌ Not preparing for potential technical questions — practice common questions to leave a positive impression. Before You Apply — Checklist ✅ Research Infor 's products and services to understand their market position before applying. ✅ Update your resume to reflect relevant skills and experiences related to the Product Support Analyst role. ✅ Prepare a tailored cover letter that addresses the specific requirements of the job. ✅ Gather any necessary documents, such as transcripts or certifications, to support your application. ✅ Double-check the application portal for any specific submission guidelines. ✅ Set reminders for application deadlines to ensure timely submission. ✅ Follow up on your application status after a reasonable period to express continued interest. ✅ Prepare for potential interviews by practicing common technical and behavioral questions. Resume Tailoring & ATS Keywords for Product Support Analyst Optimizing your resume for ATS is crucial for ensuring your application is noticed for the Product Support Analyst role. ATS Keywords to Include Product Support Analyst Service Now Technical issue diagnosis Documentation Remote system access Knowledge-based tools Customer support Troubleshooting Collaboration Problem-solving Technical qualification Shipping experience Resume Tips for This Role Highlight any experience with Service Now or similar ticketing systems to demonstrate familiarity with industry tools. Emphasize technical qualifications and relevant coursework that align with the role's requirements. Include projects or internships that showcase your problem-solving skills and technical knowledge. Optimize your resume for ATS by using keywords from the job description, particularly those related to required skills. Avoid including unrelated work experience or skills that do not pertain to the role of Product Support Analyst . Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro tip: Avoid including generic skills or experiences that do not directly relate to the Product Support Analyst role. How to Apply for Product Support Analyst at Infor Apply Now — Infor Visit the Infor careers page and locate the Product Support Analyst job listing. Prepare your resume, ensuring it highlights relevant skills and experiences for the role. Fill out the application form accurately, paying attention to required fields. After submission, expect a confirmation email regarding your application status. Use the application portal to track the status of your application and follow up if necessary. Applications reviewed on rolling basis — early submission recommended. Apply Now — Infor NexisGrow.com does not charge any fees for job applications. Infor Infor is a global operations company based in New York City. This Product Support Analyst role is based in Bengaluru, Karnataka, India, and operates fully remote. It serves industries using cloud-based ERP solutions, focusing on customer support and technical resolution. The team diagnoses technical issues, resolves them via remote system access , and documents solutions in Service Now . They use knowledge-based tools and create documentation to support consistent, efficient issue resolution and customer service. This role supports Infor ’s customer-facing operations by ensuring technical issues are promptly addressed and solutions are captured for future use. It offers freshers hands-on experience with industry-standard tools like Service Now , remote system access , and documentation —building foundational skills in technical support and knowledge management. Company Details Industry Operations Location Bengaluru, Karnataka, India Connect With Us Careers Apply Now Website 🔗 careers.infor.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Product Support Analyst at Infor? Eligibility Tap to expand + Answer Candidates with a degree in relevant technical fields from batches 2023 to 2026 are eligible. ? What technical skills are most important for this role? Skills Tap to expand + Answer Key skills include Service Now, technical issue diagnosis, and documentation. ? What is the expected salary for this position? Salary Tap to expand + Answer Salary details are not disclosed, but industry benchmarks suggest ₹3,00,000 to ₹5,00,000 for freshers. ? What should I expect after applying for Product Support Analyst at Infor? Hiring Process Tap to expand + Answer The process typically includes application review, screening, and an offer stage. ? How should I prepare for Product Support Analyst interview at Infor? Preparation Tap to expand + Answer Focus on understanding Service Now, technical troubleshooting, and customer support scenarios. ? Is this role work from home, hybrid, or onsite? Work Mode Tap to expand + Answer This role is fully remote. ? What is the career growth after joining Infor as Product Support Analyst? Growth Tap to expand + Answer Exposure to operational tools and customer engagement enhances career growth opportunities. ? What should I highlight in my resume for this role? Resume Tap to expand + Answer Emphasize technical skills, relevant projects, and familiarity with Service Now. ? Is there a last date to apply for this role? Application Tap to expand + Answer Application urgency context is not specified; apply as soon as possible. ? Is there a probation period at Infor? Probation Tap to expand + Answer Specific probation details are not mentioned. ? What is the work culture like at Infor? Culture Tap to expand + Answer The role is remote and customer-facing, focusing on technical support. ? Can freshers apply for this role at Infor? Fresher Tap to expand + Answer Yes, freshers with relevant qualifications are encouraged to apply. 🔗 Explore More on NexisGrow More jobs in Bengaluru Browse all Non-Tech jobs Latest Fresher jobs More jobs at Infor Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com