📋 Job Details at a Glance 📍 Location Bengaluru, Karnataka, India 🏢 Company Infor 👥 Experience 1-3 years 🎓 Qualification Relevant technical qualification and demonstrated shipping experience 📅 Eligible Batch 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary Not Disclosed 🏢 Industry Retail 🛠 Key Skills Infor Restaurants POS Technical support Customer service Remote support Product Support Analyst at Infor — Full Details & How to Apply Infor is seeking a Product Support Analyst to provide technical assistance to U.S. customers in Bengaluru, Karnataka, India , with a focus on Infor Restaurants POS . This remote role offers freshers with relevant technical qualifications a direct entry into technical support operations within the retail tech sector. This Product Support Analyst role ensures U.S. customers can effectively use Infor Restaurants POS by resolving technical issues and improving software usability. The position requires hands-on support using Infor Restaurants POS and remote support tools, directly impacting customer satisfaction through timely issue resolution. The role is embedded in Infor ’s customer service operations, where technical accuracy and responsiveness are essential. Infor recruitment for this role emphasizes technical support expertise in retail software, with a focus on Infor Restaurants POS . The position is part of Infor ’s enterprise software operations, where customer-facing technical support is a core function. The job posting confirms that the role involves customer service and technical support in a remote environment, with responsibilities tied to specific software products. 2024, 2025, 2026 graduates who hold a relevant technical qualification and have demonstrated shipping experience are eligible. Candidates must have 1-3 years of experience and are expected to work in a remote setting. The salary for this role is Not Disclosed . Candidates will gain hands-on experience with Infor Restaurants POS , technical support , and remote support tools. This role provides a foundation for progression into higher-level technical support or customer operations roles within the retail industry. It offers early exposure to enterprise software systems used by retail businesses. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Search for Product Support Analyst jobs , explore Infor recruitment opportunities, and find Bengaluru, Karnataka, India jobs with clear eligibility and remote work options. Apply online to access this role in the retail software support space. Job Role & Responsibilities The Product Support Analyst at Infor ensures uninterrupted operation of the Infor Restaurants POS for U.S. retail operations by resolving technical issues in real time. This role directly impacts customer uptime , transaction accuracy , and POS system stability in restaurant environments. Provide remote technical support to U.S. customers using Infor Restaurants POS to resolve software errors and system crashes within 24-hour SLA . Utilize Infor Restaurants POS to diagnose and resolve issues such as printer connectivity failures, cash drawer malfunctions, and menu display errors during live operations. Collaborate with Product Development and Customer Success teams to report recurring issues like login failures and data sync errors observed in POS transaction logs . Monitor key support metrics including first-response time , resolution time , and customer satisfaction score to identify trends in POS error patterns . Take ownership of customer issues from initial contact to resolution, ensuring all technical troubleshooting steps are documented and completed in Infor Service Desk . Document customer interactions and technical workflows in Infor Service Desk to improve knowledge base entries and support response consistency. Engage directly with restaurant operators to understand technical challenges such as failed inventory syncs and provide step-by-step solutions using Infor Restaurants POS configuration tools. Track and report on average time to resolve issues related to POS hardware integration and network connectivity in retail environments. This role demands full ownership of the support lifecycle, from initial issue detection to resolution closure , with direct impact on system availability and customer operational continuity . Required Skills & Technical Competencies The role requires a clear technical profile centered on Infor Restaurants POS operations and technical support workflows. Candidates must demonstrate hands-on ability to resolve software issues in a retail environment using specific tools and metrics. Technical Skills Infor Restaurants POS — entry — used to troubleshoot and resolve real-time issues such as printer connectivity, cash drawer errors, and menu display failures in retail operations. Technical support — intermediate — applied to diagnose and resolve software bugs, configuration errors, and hardware integration issues in POS systems . Customer service — entry — used to maintain client satisfaction during issue resolution, especially when handling transaction failure scenarios in restaurant environments. Communication skills — intermediate — required to explain technical solutions clearly to non-technical users, such as restaurant managers, using simple language and step-by-step instructions . Problem-solving abilities — entry — evaluated through practical scenarios involving POS login failures , data sync errors , and hardware malfunction troubleshooting. When showcasing these skills in a resume or interview, emphasize specific technical tools used, such as Infor Service Desk or POS error logs , and highlight measurable outcomes like first-response time or resolution time . Eligibility Criteria This role is designed for recent graduates with a technical background in Computer Science or Information Technology , aiming to enter the technical support field with foundational knowledge. Must hold a degree in Computer Science , Information Technology , or a related technical discipline. Eligible for 2024 , 2025 , and 2026 batches, allowing direct entry after academic completion. Open to candidates with 0–3 years of experience, including internships or projects in technical support or customer service . Minimum academic performance of 60% is preferred to ensure technical competency in core concepts. Experience with technical support projects, such as POS troubleshooting or system error documentation , is advantageous. Must include a technical project portfolio demonstrating hands-on use of Infor Restaurants POS or similar systems. Documentation & Portfolio Requirements Your resume must include a clear section on technical projects involving POS systems , with specific details on tools used, issues resolved, and outcomes measured. Include error logs , troubleshooting steps , and resolution metrics where applicable. For this role, prioritize a portfolio that shows direct experience with Infor Restaurants POS or equivalent systems, including documented troubleshooting of POS connectivity or transaction failure issues. Salary for Product Support Analyst at Infor 💰 Compensation Not Disclosed The advertised compensation for the Product Support Analyst role at Infor is Not Disclosed . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Product Support Analyst Upskilling with the right resources significantly enhances your chances of selection for the Product Support Analyst role at Infor . Recommended Courses & Resources MS Office — Proficiency in MS Office is essential for documentation and reporting tasks. Communication Skills — Strong communication is crucial for effective customer support and collaboration. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor the resume to highlight relevant technical skills — ensure alignment with the job description. ❌ Neglecting to demonstrate customer service experience — include specific examples of past interactions. ❌ Overlooking the importance of clear communication skills — emphasize your ability to convey technical information. ❌ Submitting a generic cover letter — personalize it to reflect your interest in Infor and the specific role. ❌ Ignoring the application deadline — ensure timely submission to avoid missing out on the opportunity. ❌ Not preparing for technical questions related to Infor Restaurants POS during interviews — practice common scenarios. Before You Apply — Checklist ✅ Research Infor and its products to understand the company better before applying. ✅ Tailor your resume to include relevant skills and experiences that match the job description. ✅ Prepare a cover letter that expresses your enthusiasm for the role and the company. ✅ Ensure all application materials are free of errors and professionally formatted. ✅ Gather any necessary documents, such as transcripts or certifications, to support your application. ✅ Follow the application instructions carefully to ensure all required information is submitted. ✅ Set reminders for application deadlines to ensure timely submission. ✅ Prepare for potential interviews by reviewing common technical support scenarios. Resume Tailoring & ATS Keywords for Product Support Analyst Optimizing your resume for ATS is crucial for standing out in the application process for the Product Support Analyst role at Infor . ATS Keywords to Include Product Support Analyst Infor Restaurants POS Technical support Customer service Remote support Troubleshooting Communication skills Problem-solving Technical aptitude Collaboration Documentation Customer satisfaction Resume Tips for This Role Highlight any relevant technical qualifications or coursework that aligns with the role's requirements. Emphasize customer service experience, particularly in technical support or related fields. Include specific projects or internships that demonstrate your ability to troubleshoot and resolve technical issues. Optimize your resume for ATS by incorporating keywords from the job description. Avoid including unrelated work experience or skills that do not pertain to the technical support field. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro tip: Avoid including generic skills or experiences that do not directly relate to the Product Support Analyst position. How to Apply for Product Support Analyst at Infor Apply Now — Infor Visit the Infor careers page and locate the Product Support Analyst job posting. Prepare your resume, ensuring it highlights relevant skills and experiences for the role. Fill out the application form accurately, providing all requested information. Submit your application and keep an eye on your email for further communication. Use the application tracking feature to monitor the status of your application. Applications reviewed on rolling basis — early submission recommended. Apply Now — Infor NexisGrow.com does not charge any fees for job applications. Infor Infor serves retail businesses globally. This role is based in Bengaluru, Karnataka, India, and operates fully remote. It supports retail operations through Infor Restaurants POS , offering technical and customer service support to U.S. clients. The team provides remote technical support for Infor Restaurants POS , troubleshooting issues and ensuring software efficiency. They focus on resolving customer problems and maintaining smooth operations through effective communication and technical skills. This role supports Infor ’s retail operations by delivering hands-on support for Infor Restaurants POS . It enables freshers to gain experience with real-world software and customer service in a global environment. The role offers early-career exposure to Infor Restaurants POS , technical support , and remote customer service . It provides practical experience with real software and customer interaction in a professional setting. Company Details Industry Retail Location Bengaluru, Karnataka, India Connect With Us Careers Apply Now Website 🔗 careers.infor.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Product Support Analyst at Infor? Eligibility Tap to expand + Answer Candidates with a degree in relevant technical fields from the 2024, 2025, or 2026 batches are eligible. ? What technical skills are most important for this role? Skills Tap to expand + Answer Key skills include Infor Restaurants POS, technical support, customer service, and problem-solving abilities. ? What is the expected salary for this position? Salary Tap to expand + Answer Salary details are not disclosed, but industry benchmarks suggest competitive compensation for freshers. ? What should I expect after applying for Product Support Analyst at Infor? Hiring Process Tap to expand + Answer The process typically includes application review, screening, and potential interviews. ? How should I prepare for Product Support Analyst interview at Infor? Preparation Tap to expand + Answer Review technical support scenarios, familiarize yourself with Infor Restaurants POS, and practice communication skills. ? Is this role work from home, hybrid, or onsite? Work Mode Tap to expand + Answer This role is fully remote, allowing for flexible work arrangements. ? What is the career growth after joining Infor as Product Support Analyst? Growth Tap to expand + Answer Exposure to technical challenges and collaboration with experienced teams can lead to significant career advancement. ? What should I highlight in my resume for this role? Resume Tap to expand + Answer Emphasize technical qualifications, customer service experience, and relevant projects. ? Is there a last date to apply for this role? Application Tap to expand + Answer Check the application portal for specific deadlines. ? Is there a probation period at Infor? Probation Tap to expand + Answer Probation details are not specified in the job description. ? What is the work culture like at Infor? Culture Tap to expand + Answer The role is remote, focusing on customer-facing support and collaboration with teams. ? Can freshers apply for this role at Infor? Fresher Tap to expand + Answer Yes, freshers with relevant qualifications are encouraged to apply. 🔗 Explore More on NexisGrow More jobs in Bengaluru Browse all Non-Tech jobs Latest Fresher jobs More jobs at Infor Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com