📋 Job Details at a Glance 📍 Location Remote — India 🏢 Company Included Health 👥 Experience 0-2 years 🎓 Qualification Relevant technical qualification 📅 Eligible Batch 2022, 2023, 2024, 2025 📄 Job Type Full Time 💰 Salary Not Disclosed 🏢 Industry Healthcare 🛠 Key Skills Healthcare Navigation Customer Service Problem Solving Documentation Skills Communication Skills Virtual Care Advocacy, Tier 1 at Included Health — Full Details & How to Apply Included Health is seeking a Virtual Care Advocate to enhance member experiences in remote healthcare. This role is pivotal in connecting users to essential services and navigating their healthcare journey, making it an excellent opportunity for those looking to enter the healthcare tech industry from Remote — India . The demand for virtual healthcare services is surging, making roles like Virtual Care Advocacy, Tier 1 crucial for enhancing patient experiences. As healthcare continues to evolve, the need for skilled advocates who can navigate complex systems and provide exceptional customer service is more important than ever. This role directly contributes to improving member satisfaction and access to healthcare services. Included Health , founded in 2013 , has rapidly grown to support over 1 million members globally, providing innovative healthcare solutions. The company's commitment to enhancing healthcare navigation sets it apart in the industry, making it an attractive employer for those interested in Included Health recruitment . This position is ideal for 2022, 2023, 2024, 2025 graduates with a relevant technical qualification and 0-2 years experience . The salary for this role is Not Disclosed , but the experience gained will be invaluable in your career. As a Virtual Care Advocate , you will develop essential skills in healthcare navigation , customer service , problem solving , documentation , and communication . This role not only enhances your resume but also opens doors to various career paths within the booming healthcare sector. 📊 Role Difficulty: Low | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The core mission of the Virtual Care Advocacy, Tier 1 role at Included Health is to empower members by guiding them through the Included Health app and addressing their inquiries effectively. Assist members in navigating the Included Health app and resolving inquiries through phone and messaging channels , utilizing customer service skills. Utilize healthcare navigation skills to troubleshoot eligibility and coverage issues, ensuring members receive accurate information. Collaborate with Technical Support and Virtual Care Support teams to ensure seamless member experiences, enhancing overall service quality. Document member interactions clearly to maintain high standards of service and compliance, showcasing strong documentation skills . Take initiative in resolving member needs at first touch, directly impacting satisfaction metrics through effective problem solving . Communicate effectively with members to gather accurate information and provide timely updates, leveraging strong communication skills . Address client-facing challenges by employing problem-solving techniques to ensure member needs are met efficiently. This role fosters an ownership culture, allowing you to make a direct impact on member satisfaction and overall service delivery. Required Skills & Technical Competencies The skill profile for this role emphasizes a strong foundation in healthcare navigation and customer service to effectively support members. Technical Skills Healthcare Navigation — entry — Essential for guiding members through their healthcare journey, requiring a foundational understanding of healthcare systems. Customer Service — entry — Critical for delivering high-quality support, emphasizing empathy and responsiveness in member interactions. Problem Solving — entry — Necessary for addressing member inquiries efficiently, often requiring quick thinking and resourcefulness. Documentation Skills — entry — Vital for maintaining accurate records of member interactions and ensuring compliance with healthcare regulations. Communication Skills — entry — Crucial for articulating complex healthcare information clearly and effectively to members. When showcasing these technical skills in your resume or interview, emphasize specific examples of how you have applied them in real-world scenarios. Eligibility Criteria This role is designed for recent graduates with a relevant technical qualification eager to enter the healthcare industry. Candidates should possess a relevant technical qualification, such as a degree in healthcare management or a related field. Eligible batches include 2022 , 2023 , 2024 , and 2025 , allowing recent graduates to apply. No prior experience is required, making this role particularly suitable for freshers. While academic performance expectations are not explicitly stated, a strong academic record may enhance candidacy. Internship experience in healthcare or customer service can provide a competitive edge in the application process. Documentation & Portfolio Requirements Ensure your resume is formatted clearly and includes relevant educational qualifications, any internship experiences, and specific skills that align with the role. Pro tip: Highlight any direct experience with healthcare navigation tools or customer service platforms in your application to stand out. Salary for Virtual Care Advocacy, Tier 1 at Included Health 💰 Compensation Not Disclosed The advertised compensation for the Virtual Care Advocacy, Tier 1 role at Included Health is Not Disclosed . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Virtual Care Advocacy, Tier 1 Upskilling with the right resources significantly enhances your chances of selection for this specific role by equipping you with essential skills. Recommended Courses & Resources Problem Solving — This course sharpens your analytical skills, crucial for addressing client issues effectively. Communication Skills — Enhances your ability to interact clearly and empathetically with clients. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor the resume — Highlight relevant skills for the healthcare industry. ❌ Neglecting to include specific examples — Provide instances of problem-solving in previous roles. ❌ Overlooking clear documentation skills — Emphasize your ability to maintain accurate records. ❌ Submitting a generic cover letter — Address specific responsibilities of the Virtual Care Advocate role. ❌ Not preparing for interview questions — Anticipate questions related to healthcare navigation and customer service. ❌ Underestimating communication skills — Recognize their importance in a client-facing role. Before You Apply — Checklist ✅ Research Included Health to understand its mission and values before applying. ✅ Tailor your resume to include relevant skills and experiences specific to the Virtual Care Advocate role. ✅ Prepare a cover letter that addresses why you are a good fit for this position. ✅ Ensure your LinkedIn profile is updated and reflects your qualifications and interests in healthcare. ✅ Gather any necessary documents, such as transcripts or certifications, to support your application. ✅ Double-check for any spelling or grammatical errors in your application materials. ✅ Follow the application instructions carefully to avoid any submission issues. ✅ Set a reminder to check the application status after submission. Resume Tailoring & ATS Keywords for Virtual Care Advocacy, Tier 1 Optimizing your resume for ATS is crucial for ensuring it gets noticed for this role. ATS Keywords to Include Virtual Care Advocate Healthcare Navigation Customer Service Problem Solving Documentation Skills Communication Skills Member Experience Technical Support Eligibility Troubleshooting Remote Work Healthcare Industry Client Interaction Resume Tips for This Role Highlight any relevant coursework or projects related to healthcare navigation or customer service. Emphasize soft skills such as empathy and communication, which are crucial for this role. Include any internships or volunteer experiences in healthcare settings to demonstrate practical exposure. Optimize your resume for ATS by incorporating keywords from the job description. Avoid including unrelated work experience that does not showcase relevant skills or qualifications. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro tip: Avoid including generic job descriptions that do not relate to the healthcare advocacy field. How to Apply for Virtual Care Advocacy, Tier 1 at Included Health Apply Now — Included Health Visit the application portal and create an account to start your application. Upload a tailored resume that highlights your relevant skills and experiences. Fill out the application form carefully, ensuring all information is accurate. After submission, expect a confirmation email regarding your application status. You can track your application progress through the portal. Applications reviewed on rolling basis — early submission recommended. Apply Now — Included Health NexisGrow.com does not charge any fees for job applications. Included Health Included Health was founded in 2013 and is headquartered in San Francisco, California . With a global presence, the company has expanded its operations to provide remote healthcare solutions across various regions, including India . As a leader in the healthcare industry, Included Health employs over 1,000 professionals dedicated to enhancing patient experiences. The company is recognized for its comprehensive virtual care platform, which includes healthcare navigation , telehealth , and personalized member support. By integrating these services, Included Health aims to streamline the healthcare experience for its users, ensuring they receive timely and effective care. The platform is designed to cater to diverse healthcare needs, making it a vital resource for patients. Included Health has received a 4.5-star rating on Glassdoor , reflecting its focus on employee satisfaction and a supportive work environment. The company fosters a culture of collaboration and innovation, offering various employee programs that promote professional growth. Recognized for its commitment to diversity and inclusion, Included Health has been awarded for its progressive workplace initiatives. Recently, Included Health secured $100 million in funding to expand its services and enhance its technological capabilities. This investment underscores the company's growth trajectory and commitment to innovation in healthcare. Additionally, Included Health is actively exploring partnerships to further enhance its virtual care offerings and reach more patients. For freshers looking to launch their careers in healthcare, Included Health provides a robust foundation. The role of Virtual Care Advocacy, Tier 1 offers valuable experience in healthcare navigation and customer service . With a focus on professional development, employees can build essential skills in a rapidly evolving industry, positioning themselves for future success. Company Details Industry Healthcare Location Remote — India Connect With Us Careers Apply Now Website 🔗 jobs.lever.co Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Virtual Care Advocacy, Tier 1 at Included Health? Eligibility Tap to expand + Answer Candidates with Relevant technical qualification and 0-2 years experience are eligible. Eligible batches: 2022, 2023, 2024, 2025. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: Healthcare Navigation, Customer Service, Problem Solving, Documentation Skills, Communication Skills. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: Not Disclosed. Final offer depends on skills, experience, and interview performance. ? What is the interview process at Included Health? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: Healthcare Navigation, Customer Service, Problem Solving, Documentation Skills, Communication Skills. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Virtual Care Advocacy, Tier 1 interview? Preparation Tap to expand + Answer (1) Core concepts of Healthcare Navigation, Customer Service, Problem Solving, Documentation Skills, Communication Skills, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) Included Health research, (5) Clear communication. ? What is the work culture like at Included Health? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. 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