Job Opportunity at IDFC FIRST Bank – Analyst – RCA (Customer Experience) Job Details 📍 Location: Navi Mumbai, Maharashtra, India 💼 Role: Analyst – RCA (Customer Experience) 🏢 Company: IDFC FIRST Bank 🎓 Qualification: Any Graduate 👥 Experience: 0-2 years 💰 Salary: 1,80,000 - 4,50,000 (per annum) 🧾 Job Type: Full Time Overview Join IDFC FIRST Bank as an Analyst in Customer Experience, based in Navi Mumbai, Maharashtra. This full-time role is perfect for recent graduates eager to begin their careers in a fast-paced environment dedicated to improving customer satisfaction. As an Analyst, you will be instrumental in identifying customer needs and enhancing service delivery. This position is suitable for graduates from the 2023 to 2026 batches who are passionate about customer experience. Collaborate with teams to improve customer interactions. Engage in process analysis to identify areas for enhancement. Promote a culture focused on customer-centric banking. Job Role & Responsibilities Analyze customer feedback to pinpoint service improvement opportunities. Assist in process analysis to elevate the overall customer experience. Support banking operations by delivering data-driven insights. Work with cross-functional teams to execute customer-focused strategies. Prepare and present reports on customer experience metrics to stakeholders. Required Skills Understanding of customer experience principles. Basic knowledge of process analysis techniques. Effective communication and interpersonal skills. Able to thrive in a collaborative team environment. Strong attention to detail and problem-solving skills. Eligibility Candidates must meet the following criteria to be eligible for this position: Any graduate may apply. Open to candidates from the 2023, 2024, 2025, and 2026 batches. 0-2 years of relevant experience is preferred. Full-time commitment is required. Salary & Benefits The annual salary for this role ranges from ₹180,000 to ₹450,000. Additional benefits may include opportunities for career advancement, access to training programs, and a supportive work environment. How to Apply To apply for the Analyst position, please follow these steps: Visit the application link provided. Complete the online application form. Submit your resume and cover letter. Apply Here About the Company IDFC FIRST Bank focuses on delivering customer-centric banking solutions. The bank aims to enhance customer experiences through innovative strategies tailored to meet diverse client needs. Dedicated to improving customer satisfaction. Offers innovative solutions to address customer requirements. Encourages a culture of inclusivity and support. 🚀 Apply only via the official link. 👉 Apply Now Naukri ki baat, NexisGrow ke saath.