HR Partner, Customer Service

Amazon · Bengaluru, Karnataka

Job Opportunity at Amazon – HR Partner 🤝 Job Opportunity at Amazon – HR Partner (Customer Service) About Amazon Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. They are a global leader in e-commerce, cloud computing, digital streaming, and artificial intelligence, constantly striving to be Earth's most customer-centric company. About the Job Amazon is hiring for the role of HR Partner, Customer Service in Bengaluru . HR Partners act as trusted consultants to managers, supporting sensitive and complex employee issues. They provide integrated people solutions, acting as a force multiplier for manager effectiveness and positive employee experience. Job Details 📍 Location: Bengaluru, Karnataka 💼 Role: HR Partner (Customer Service) 🏢 Department: Human Resources 🎓 Qualification: Bachelor's / Master's in HR or related field Key Responsibilities Performance Management: Support managers with complex cases, improvement plans, and assessments; ensure bias-free evaluations. Employee Relations: Handle investigations, grievances, and sensitive cases in partnership with Legal and ER teams. HR Consulting: Act as a subject matter expert on policies, processes, and tools; mentor junior team members. Change Management: Drive implementation of employee programs and initiatives; use data to advocate for process improvements. Data Analysis: Identify trends and insights to develop solutions for systemic issues. Qualifications & Requirements Education: Bachelor's degree in HR Management or related field (Master's preferred). Experience: Experience working in a matrixed organization and coordinating cross-functional inputs. Strong knowledge of HR policies, labor relations, and performance management. Ability to work proactively, manage competing priorities, and meet deadlines. Experience providing strategic recommendations based on data. How to Apply Interested candidates can apply for this position through the official Amazon careers page: 👉 Apply Now 🚀 Champion the employee experience at Amazon . Apply Today! 👉 Apply Now