📋 Job Details at a Glance 📍 Location Remote — India 🏢 Company Hiver 👥 Experience 2+ years 🎓 Qualification Any Graduate 📅 Eligible Batch 2023, 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary Not Disclosed 🏢 Industry Non-Tech 🛠 Key Skills Technical Customer Support Email Support Chat Support Calls SaaS Troubleshooting Customer Communication Problem Solving Google Meet Zoom Support Specialist at Hiver — Full Details & How to Apply Hiver is seeking a Support Specialist to join their remote team in Remote — India , where you'll engage with customers using tools like Google Meet and Zoom. This role is crucial for delivering top-notch technical support in a growing SaaS environment. The demand for technical customer support is rising as more businesses adopt SaaS solutions, making this Support Specialist role at Hiver vital for customer satisfaction. As companies increasingly rely on digital communication tools, the need for skilled support professionals has never been greater. Hiver , founded in 2015 , has grown to support over 10,000 businesses globally with its email collaboration tool, setting it apart in the non-tech industry. This growth reflects Hiver 's commitment to innovation and customer service, making it an attractive employer for those looking to excel in Support Specialist jobs . We encourage 2023, 2024, 2025, 2026 graduates and Any Graduate with 2+ years experience to apply. The salary for this position is Not Disclosed , but the opportunity for career advancement in a thriving sector is significant. In this role, you will develop essential skills in Technical Customer Support , Email Support , Chat Support , and Problem Solving . The exposure to customer communication strategies and troubleshooting techniques will pave the way for future career opportunities in the SaaS landscape. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The Support Specialist at Hiver is dedicated to delivering exceptional technical customer support, ensuring users effectively navigate our SaaS platform and resolve issues promptly. Provide technical customer support via email , chat , and calls , utilizing Google Meet and Zoom to address customer inquiries efficiently. Troubleshoot software-related problems , ensuring timely resolution and enhancing overall customer satisfaction through effective problem-solving techniques. Collaborate with the product and engineering teams to relay customer feedback, contributing to continuous improvement of service offerings. Monitor and analyze support metrics to identify trends, enhancing service efficiency and ensuring high-quality customer interactions. Take ownership of customer queries, ensuring they are resolved within the stipulated time frame to maintain service standards. Document customer interactions and solutions in the internal knowledge base , facilitating future reference and support continuity. Engage with customers to understand their challenges, providing tailored solutions that enhance their experience with Hiver . Emphasizing an ownership culture, this role directly impacts customer satisfaction and service quality, fostering long-term relationships with users. Required Skills & Technical Competencies The ideal candidate for the Support Specialist role must possess a robust skill set tailored to effectively resolve customer issues and enhance user experience. Technical Skills Technical Customer Support — advanced — essential for resolving customer issues effectively, requiring at least 2 years of experience. SaaS Knowledge — intermediate — practical application in understanding Hiver 's platform and assisting users with software-related queries. Problem Solving — advanced — used daily to diagnose and resolve customer issues, ensuring a smooth user experience. Communication Skills — advanced — crucial for interacting with customers via various channels, including email and chat . Familiarity with Google Meet — intermediate — evaluated during the hiring process to ensure candidates can effectively use this tool. Familiarity with Zoom — intermediate — assessed to confirm candidates can utilize this platform for customer interactions. When showcasing these technical skills in your resume or interview, emphasize specific experiences and outcomes that demonstrate your proficiency and impact. Eligibility Criteria This role is designed for graduates who possess the necessary experience and skills to excel in technical customer support. Any graduate is eligible, as diverse educational backgrounds can provide unique perspectives in customer support. Candidates from the 2023 to 2026 batches are encouraged to apply, allowing freshers to enter the workforce early. A minimum of 2 years of experience in technical customer support is required, but freshers with relevant internships may be considered. No specific CGPA or percentage is mandated, focusing instead on practical skills and experience. Having a portfolio or GitHub showcasing relevant projects can provide an advantage in the selection process. Documentation & Portfolio Requirements Ensure your resume is clear and concise, highlighting relevant experiences and skills. Include links to your portfolio or GitHub showcasing your projects. Pro tip: Tailor your application to highlight specific experiences with SaaS platforms and customer support tools to stand out. Salary for Support Specialist at Hiver 💰 Compensation Not Disclosed The advertised compensation for the Support Specialist role at Hiver is Not Disclosed . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Support Specialist Upskilling with the right resources significantly enhances your chances of selection for the Support Specialist role at Hiver . Recommended Courses & Resources Customer Communication — Mastering customer communication is crucial for effective support. Problem Solving — Developing problem-solving skills is essential for troubleshooting customer issues. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor your resume to highlight relevant customer support experience — fix by aligning your skills with the job description. ❌ Neglecting to showcase specific tools like Google Meet and Zoom in your application — ensure these are prominently mentioned. ❌ Overlooking the importance of communication skills in your resume — include examples of effective customer interactions. ❌ Submitting a generic cover letter without addressing Hiver's specific needs — customize your letter for this role. ❌ Ignoring the requirement for 2+ years of experience — clarify any relevant internships or projects that demonstrate your capabilities. ❌ Not preparing for potential technical questions during interviews — practice common troubleshooting scenarios. Before You Apply — Checklist ✅ Research Hiver's products and services to understand their customer support needs. ✅ Tailor your resume to highlight relevant experience and skills for the Support Specialist role. ✅ Prepare a cover letter that addresses why you are a good fit for Hiver specifically. ✅ Gather any supporting documents, such as certifications or project portfolios. ✅ Review the application process on the Hiver portal to ensure all steps are clear. ✅ Double-check your resume for ATS optimization, ensuring keywords are included. ✅ Practice common interview questions related to technical support and customer service. ✅ Set reminders for follow-up after submitting your application. Resume Tailoring & ATS Keywords for Support Specialist Optimizing your resume for ATS is crucial to ensure it gets noticed for the Support Specialist role at Hiver . ATS Keywords to Include Technical Customer Support SaaS Troubleshooting Customer Communication Problem Solving Email Support Chat Support Calls Google Meet Zoom 24×7 Support Remote Work Resume Tips for This Role Highlight your technical customer support experience, focusing on specific tools and technologies used. Emphasize communication skills, particularly in resolving customer issues through various channels. Include any relevant projects or internships that showcase your problem-solving abilities. Optimize your resume for ATS by using keywords from the job description. Avoid including unrelated work experience that does not pertain to customer support or technical skills. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro tip: Avoid including generic skills that do not relate to customer support, as they dilute your application. How to Apply for Support Specialist at Hiver Apply Now — Hiver Visit the Hiver application portal and create an account. Upload your resume, ensuring it highlights relevant experience and skills. Fill out the application form, providing accurate information about your background. After submission, expect confirmation of your application and further instructions. Track your application status through the portal for updates. Applications reviewed on rolling basis — early submission recommended. Apply Now — Hiver NexisGrow.com does not charge any fees for job applications. Hiver Hiver was founded in 2015 and is headquartered in Mumbai, India . With a global footprint, Hiver serves over 10,000 businesses across various sectors, showcasing its ability to adapt and thrive in diverse markets. The company's growth trajectory highlights its commitment to enhancing team communication and customer support. The core offering of Hiver is its innovative email collaboration platform, which transforms Gmail into a shared inbox. This solution streamlines team communication and enhances customer support efficiency. Additionally, Hiver provides tools for technical customer support , including chat support and calls , ensuring comprehensive service delivery. Hiver boasts a positive work culture, reflected in its impressive Glassdoor rating of 4.5 . The company actively promotes employee satisfaction through various programs and initiatives, fostering a supportive environment. This commitment to employee well-being has earned Hiver recognition as a desirable workplace in the non-tech industry. Recently, Hiver secured a significant $4 million funding round aimed at expanding its product offerings and enhancing customer support capabilities. This investment underscores the company's dedication to innovation and growth, positioning it well for future developments in the SaaS landscape. For freshers, Hiver presents a strong career launchpad in the non-tech sector. The opportunity to learn from industry leaders and gain practical experience in customer support within a SaaS framework is invaluable. Joining Hiver allows new professionals to build a solid foundation for their careers while contributing to a forward-thinking organization. Company Details Industry Non-Tech Location Remote — India Connect With Us Careers Apply Now Website 🔗 hiverhq.pinpointhq.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Support Specialist at Hiver? Eligibility Tap to expand + Answer Candidates with Any Graduate and 2+ years experience are eligible. Eligible batches: 2023, 2024, 2025, 2026. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: Technical Customer Support, Email Support, Chat Support, Calls, SaaS. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: Not Disclosed. Final offer depends on skills, experience, and interview performance. ? What is the interview process at Hiver? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: Technical Customer Support, Email Support, Chat Support, Calls, SaaS. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Support Specialist interview? Preparation Tap to expand + Answer (1) Core concepts of Technical Customer Support, Email Support, Chat Support, Calls, SaaS, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) Hiver research, (5) Clear communication. ? What is the work culture like at Hiver? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Remote — India Browse all Non-Tech jobs Latest Fresher jobs More jobs at Hiver Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com