📋 Job Details at a Glance 📍 Location Gurgaon, Haryana, India 🏢 Company Hewlett Packard Enterprise 👥 Experience 5+ years 🎓 Qualification Relevant technical / engineering background 📅 Eligible Batch 2023, 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary Not Disclosed 🏢 Industry Operations 🛠 Key Skills Change Management Incident Management Service Desk Operations IT Infrastructure Change Control Stakeholder Communication Change & Incident Management - ServiceDesk L2 at Hewlett Packard Enterprise — Full Details & How to Apply Change & Incident Management - ServiceDesk L2 at Hewlett Packard Enterprise in Gurgaon, Haryana, India — a role with direct exposure to hybrid IT environments and client-facing service desk operations This Change & Incident Management - ServiceDesk L2 role at Hewlett Packard Enterprise is critical for managing IT service operations in Gurgaon, Haryana, India, where responsibilities include handling incident resolution and change management using industry-standard tools. The position ensures seamless service delivery through structured processes in hybrid IT environments, directly contributing to improved customer satisfaction. The role involves managing IT infrastructure change control , executing incident management workflows, and maintaining stakeholder communication within service desk operations . These responsibilities are grounded in standard service management practices and are essential for maintaining operational stability in real-time IT environments. The position requires hands-on experience with service desk tools and processes, ensuring consistent service delivery across hybrid IT infrastructures. Hewlett Packard Enterprise is seeking a Change & Incident Management - ServiceDesk L2 professional for its operations team in Gurgaon. The role is part of Hewlett Packard Enterprise ’s operations function, where technical service management is applied to support client IT environments. The company operates as a global edge-to-cloud provider, with this role embedded in its service delivery ecosystem. 2023, 2024, 2025, 2026 graduates with a relevant technical / engineering background and 5+ years experience are eligible. The salary for this position is Not Disclosed . Candidates will gain hands-on experience in Change Management , Incident Management , Service Desk Operations , and IT Infrastructure Change Control . This role provides a foundation for progression into senior IT service management roles, with direct exposure to client operations and hybrid IT environments. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Search for Change & Incident Management - ServiceDesk L2 jobs , explore Hewlett Packard Enterprise recruitment , and find Gurgaon, Haryana, India jobs with direct service desk exposure. Job Role & Responsibilities The Change & Incident Management - ServiceDesk L2 role at Hewlett Packard Enterprise ensures IT infrastructure changes are executed within ITSM compliance and incident resolution timelines are met to maintain service availability across enterprise operations. Manage incident resolution workflows using Jira Service Management to ensure first-response time is under 15 minutes for critical incidents. Implement IT Infrastructure Change Control protocols in ServiceNow to validate change requests before deployment and track change approval status in real time. Collaborate with IT support and development teams to resolve system outages and update incident escalation paths in Service Desk Operations dashboards. Analyze incident data from ServiceNow to identify top 3 root causes and improve mean time to resolve (MTTR) by 20% over quarterly cycles. Take ownership of escalated incidents by documenting root cause analysis and ensuring follow-up actions are logged in ITSM tools with closure verification . Document change management and incident response processes in Confluence and share update logs with stakeholder teams via automated email alerts . Engage with client stakeholders to troubleshoot service disruptions and deliver resolution reports using Service Desk Operations templates to improve customer satisfaction scores . Monitor incident trends in ServiceNow to generate monthly performance reports that track MTTR , incident volume , and service level agreement (SLA) compliance. This role demands direct ownership of incident and change outcomes, with measurable impact on system uptime and service delivery metrics across Hewlett Packard Enterprise operations. Required Skills & Technical Competencies The role requires a strong technical foundation in Change Management , Incident Management , and IT Infrastructure Change Control with practical application in ITSM tools and service delivery workflows . Technical Skills Change Management — intermediate — used to design and execute IT infrastructure change workflows in ServiceNow with approval gate validation and rollback procedures . Incident Management — intermediate — applied to resolve client-reported incidents in Jira Service Management with root cause analysis and resolution tracking . Service Desk Operations — advanced — used daily to manage client interactions and maintain service continuity through ticketing workflows in ServiceNow . IT Infrastructure Change Control — advanced — evaluated through case studies involving deployment of server updates in ServiceNow with impact assessment and rollback planning . Stakeholder Communication — intermediate — used to deliver incident status updates and change notifications via automated email and Confluence documentation. When preparing your resume or interview, emphasize hands-on experience with ServiceNow and Jira Service Management , and highlight specific metrics such as MTTR reduction or SLA compliance improvement . Eligibility Criteria This role is designed for graduates with a degree in Computer Science or Information Technology who have practical exposure to ITSM tools and service operations . Must hold a degree in Computer Science , Information Technology , or a related technical field. Eligible for 2023, 2024, 2025, and 2026 batches with entry-level experience in IT operations. Must have at least 5 years of IT operations experience, though internships or project work can be considered for freshers. Minimum CGPA of 6.0 is required to demonstrate academic readiness for IT infrastructure management roles. Must include a portfolio or GitHub showcasing ITSM tool projects such as incident workflows or change request forms . Must have completed at least one real-world project involving service desk operations or IT infrastructure change in a technical environment. Documentation & Portfolio Requirements Your resume must include a clear section on relevant projects using ServiceNow or Jira Service Management , with specific metrics such as MTTR , incident volume , or SLA compliance . For this role, prioritize showcasing a project where you configured incident workflows in ServiceNow or managed change approvals in ServiceNow with measurable outcomes like 20% MTTR improvement or 99.9% SLA compliance . Salary for Change & Incident Management - ServiceDesk L2 at Hewlett Packard Enterprise 💰 Compensation Not Disclosed The advertised compensation for the Change & Incident Management - ServiceDesk L2 role at Hewlett Packard Enterprise is Not Disclosed . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Change & Incident Management - ServiceDesk L2 Upskilling with the right resources significantly enhances your chances of being selected for this role by demonstrating your commitment and expertise. Recommended Courses & Resources MS Office — Proficiency in MS Office is crucial for documentation and reporting tasks. Communication Skills — Effective communication is essential for stakeholder interactions and incident management . Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor the resume to highlight relevant skills for the role — fix by aligning experiences with job requirements. ❌ Neglecting to showcase practical experience through internships or projects — fix by including specific examples. ❌ Using generic language instead of specific terms from the job description — fix by incorporating relevant keywords. ❌ Overlooking the importance of clear documentation skills — fix by providing examples of written communication. ❌ Not preparing for technical questions related to incident and change management — fix by reviewing common scenarios. ❌ Submitting applications without proofreading — fix by ensuring clarity and professionalism in all documents. Before You Apply — Checklist ✅ Research Hewlett Packard Enterprise and understand its core values and services before applying. ✅ Tailor your resume to include relevant skills and experiences that match the job description. ✅ Prepare a cover letter that highlights your passion for IT service management and your qualifications. ✅ Ensure your LinkedIn profile is updated and reflects your resume. ✅ Gather any necessary documents, such as transcripts or certifications, before starting the application. ✅ Double-check the application portal for any specific submission guidelines. ✅ Follow up on your application status after a week to express continued interest. ✅ Prepare for potential interviews by reviewing common questions related to the role. Resume Tailoring & ATS Keywords for Change & Incident Management - ServiceDesk L2 Optimizing your resume for ATS is crucial for ensuring it gets noticed for this role. ATS Keywords to Include Change Management Incident Management Service Desk Operations IT Infrastructure Change Control Stakeholder Communication ITSM Client Engagement Problem Solving Data Analysis Documentation Cross-Functional Collaboration Performance Metrics Resume Tips for This Role Highlight relevant technical skills and certifications specific to IT service management. Emphasize experience with ITSM tools and any internships related to service desk operations . Include projects or portfolios that demonstrate problem-solving capabilities in IT environments. Optimize for ATS by including keywords from the job description. Avoid including unrelated work experience that does not pertain to IT or service management. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro tip: Avoid including vague job descriptions; be specific about your contributions and achievements. How to Apply for Change & Incident Management - ServiceDesk L2 at Hewlett Packard Enterprise Apply Now — Hewlett Packard Enterprise Visit the application portal and create an account if you don't have one. Upload your resume, ensuring it highlights relevant skills and experiences. Fill out the application form accurately, providing all requested information. After submission, expect a confirmation email regarding your application status. Track your application through the portal for updates on the hiring process. Applications reviewed on rolling basis — early submission recommended. Apply Now — Hewlett Packard Enterprise NexisGrow.com does not charge any fees for job applications. Hewlett Packard Enterprise Hewlett Packard Enterprise operates in the Operations industry and is based in Gurgaon, Haryana, India . This Change & Incident Management - ServiceDesk L2 role operates in a hybrid mode, with onsite presence at partner or customer offices. The role supports IT service delivery through structured processes and stakeholder engagement. The team manages Change Management and Incident Management processes, ensuring consistent control over IT infrastructure changes and timely resolution of service disruptions. They enforce standardized procedures and maintain effective stakeholder communication across operations and client teams. This role supports HPE’s mission to deliver efficient IT services by maintaining robust IT Infrastructure Change Control and service operations. It enables real-time responsiveness to client needs in a dynamic, hybrid IT environment. This role offers freshers early exposure to Service Desk Operations and IT Infrastructure Change Control , providing hands-on experience in managing real-world IT service issues and stakeholder interactions. Company Details Industry Operations Location Gurgaon, Haryana, India Connect With Us Careers Apply Now Website 🔗 hpe.wd5.myworkdayjobs.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Change & Incident Management - ServiceDesk L2 at Hewlett Packard Enterprise? Eligibility Tap to expand + Answer Candidates with a relevant technical degree from batches 2023 to 2026 and at least 5 years of experience. ? What technical skills are most important for this role? Skills Tap to expand + Answer Change Management, Incident Management, Service Desk Operations, and Stakeholder Communication. ? What is the expected salary for this position? Salary Tap to expand + Answer Salary is not disclosed, but competitive with industry standards for similar roles in Gurgaon. ? What should I expect after applying for Change & Incident Management - ServiceDesk L2 at Hewlett Packard Enterprise? Hiring Process Tap to expand + Answer The process includes application review, potential screening, and an offer for successful candidates. ? How should I prepare for Change & Incident Management - ServiceDesk L2 interview at Hewlett Packard Enterprise? Preparation Tap to expand + Answer Review the job description, practice common interview questions, and prepare examples of relevant experiences. ? Is this role work from home, hybrid, or onsite? Work Mode Tap to expand + Answer This role is hybrid, requiring onsite presence at HPE partner/customer offices. ? What is the career growth after joining Hewlett Packard Enterprise as Change & Incident Management - ServiceDesk L2? Growth Tap to expand + Answer Exposure to diverse projects and responsibilities can lead to career advancement opportunities. ? What should I highlight in my resume for this role? Resume Tap to expand + Answer Focus on relevant technical skills, internships, and projects related to IT service management. ? Is there a last date to apply for this role? Application Tap to expand + Answer Application urgency context is not specified; apply as soon as possible. ? Is there a probation period at Hewlett Packard Enterprise? Probation Tap to expand + Answer Probation details are not specified in the job description. ? What is the work culture like at Hewlett Packard Enterprise? Culture Tap to expand + Answer The role is hybrid, requiring onsite work at customer offices, emphasizing collaboration and client engagement. ? Can freshers apply for this role at Hewlett Packard Enterprise? Fresher Tap to expand + Answer Yes, freshers with relevant technical backgrounds are encouraged to apply. 🔗 Explore More on NexisGrow More jobs in Gurgaon Browse all Non-Tech jobs Latest Fresher jobs More jobs at Hewlett Packard Enterprise Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. 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