📋 Job Details at a Glance 📍 Location India 🏢 Company HCLTech 👥 Experience 0-2 years 🎓 Qualification Relevant technical qualification and demonstrated shipping experience 📅 Eligible Batch 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary Not Disclosed 🏢 Industry Operations 🛠 Key Skills Remote Desktop Support Ticket Resolution Quality Standards Compliance Customer Experience Management SLA Adherence Analyst (Support & Operations) at HCLTech — Full Details & How to Apply HCLTech is hiring a Analyst (Support & Operations) in India , offering a unique opportunity to work remotely while contributing to global operations. This role is ideal for freshers looking to launch their careers in a structured and supportive environment. The Analyst (Support & Operations) role is increasingly vital in the Operations industry, especially as remote work becomes more prevalent. With the demand for efficient customer support and quality compliance growing, this role ensures seamless service delivery across global operations. HCLTech ’s focus on remote desktop support and ticket resolution aligns perfectly with current industry needs. HCLTech stands out as a leader in the Operations sector, offering scalable solutions and a global presence. The company’s commitment to quality standards compliance and customer experience management makes it an attractive employer for those seeking a stable and growth-oriented career. HCLTech recruitment is known for its structured onboarding and clear career progression paths. 2024, 2025, 2026 graduates with Relevant technical qualification and demonstrated shipping experience and 0-2 years experience are eligible to apply. The salary for this role is Not Disclosed , but the opportunity for professional development and remote work flexibility is highly competitive. This role will equip you with hands-on experience in Remote Desktop Support , Ticket Resolution , Quality Standards Compliance , Customer Experience Management , and SLA Adherence . These skills are essential for advancing in operations and customer support roles. With the right performance, you can move into more specialized or managerial positions within the company. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The Analyst (Support & Operations) at HCLTech is essential for ensuring seamless operations and exceptional customer support through effective ticket resolution and adherence to quality standards. Provide Remote Desktop Support to users, troubleshooting issues efficiently to minimize downtime and enhance user satisfaction. Resolve tickets promptly, ensuring compliance with SLA Adherence metrics to maintain operational efficiency. Conduct regular quality checks to ensure Quality Standards Compliance in all support interactions, enhancing overall service delivery. Analyze customer feedback to improve Customer Experience Management processes, driving higher satisfaction rates. Document all support interactions in the ticketing system, ensuring accurate tracking and reporting of Ticket Resolution metrics. Collaborate with cross-functional teams to identify recurring issues and implement solutions that enhance operational workflows. Participate in training sessions to stay updated on new tools and technologies relevant to Support & Operations . This role fosters an ownership culture, allowing analysts to directly impact customer satisfaction and operational success through their contributions. Required Skills & Technical Competencies The ideal candidate for the Analyst (Support & Operations) role must possess a strong technical skill set to effectively manage support operations. Technical Skills Remote Desktop Support — Entry — Utilized to assist users in troubleshooting and resolving technical issues remotely, ensuring minimal disruption. Ticket Resolution — Entry — Employed to manage and resolve customer tickets efficiently, tracking progress against established metrics. Quality Standards Compliance — Entry — Applied to ensure all support interactions meet the company's quality benchmarks, enhancing service reliability. Customer Experience Management — Entry — Used to analyze customer feedback and improve service delivery, fostering a positive user experience. SLA Adherence — Entry — Monitored to ensure all support activities align with service level agreements, maintaining operational integrity. When showcasing these technical skills in your resume or interview, emphasize specific examples of how you've applied them in real-world scenarios. Eligibility Criteria This role is designed for recent graduates or early-career professionals eager to develop their skills in operations and support. Relevant technical qualification in IT or a related field. Graduating batches: 2024 , 2025 , 2026 . 0-2 years of demonstrated shipping experience in a support role. Minimum CGPA of 3.0 on a 4.0 scale. Portfolio showcasing relevant projects or experiences is preferred. Documentation & Portfolio Requirements Submit your resume in PDF format, including your educational background, relevant experiences, and any certifications related to the role. Pro tip: Highlight specific instances where you successfully resolved tickets or improved customer satisfaction to stand out in your application. Salary for Analyst (Support & Operations) at HCLTech 💰 Compensation Not Disclosed The advertised compensation for the Analyst (Support & Operations) role at HCLTech is Not Disclosed . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Analyst (Support & Operations) Upskilling with the right resources significantly enhances your chances of selection for the Analyst (Support & Operations) role by equipping you with essential skills. Recommended Courses & Resources MS Office — Mastering MS Office is crucial for efficient data management and reporting in this role. Communication Skills — Strong communication skills are vital for effective customer interactions and team collaboration. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Neglecting Soft Skills — Highlight your communication and teamwork abilities. ❌ Ignoring Job Description — Tailor your application to match the specific requirements listed. ❌ Overloading with Irrelevant Experience — Focus on experiences that relate directly to support and operations. ❌ Using Generic Language — Use specific terms relevant to the role and industry. ❌ Submitting Without Proofreading — Ensure your application is free from errors and typos. ❌ Not Following Up — Always follow up on your application status to show your interest. Before You Apply — Checklist ✅ Research HCLTech and its culture. ✅ Tailor your resume to highlight relevant skills. ✅ Prepare for common interview questions. ✅ Ensure your LinkedIn profile is updated. ✅ Gather references who can vouch for your skills. ✅ Review the job description thoroughly. ✅ Practice your communication skills. ✅ Check your application for errors before submission. Resume Tailoring & ATS Keywords for Analyst (Support & Operations) Optimizing your resume for ATS is crucial for the Analyst (Support & Operations) role, as it ensures your application gets noticed by hiring systems. ATS Keywords to Include Remote Desktop Support Ticket Resolution Quality Standards Compliance Customer Experience Management SLA Adherence Resume Tips for This Role Highlight your experience with Remote Desktop Support prominently. Showcase your ability to meet SLA Adherence in previous roles. Include specific examples of Ticket Resolution successes. Demonstrate your understanding of Quality Standards Compliance . Emphasize your skills in Customer Experience Management . Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro Tip: Avoid including outdated skills or irrelevant job experiences that do not align with the role. How to Apply for Analyst (Support & Operations) at HCLTech Apply Now — HCLTech Visit the HCLTech careers portal at https://careers. hcltech .com/job/Analyst-%28Support-&-Operations%29/1368566655/ to start your application. Prepare your resume highlighting relevant technical qualifications and experiences in customer support. Fill out the application form accurately, ensuring all required fields are completed. After submission, you can expect a confirmation email regarding your application status. Track your application status through the HCLTech careers portal. Applications reviewed on rolling basis — early submission recommended. Apply Now — HCLTech NexisGrow.com does not charge any fees for job applications. HCLTech HCLTech was founded in 1911 and has grown to become a global leader with over 280,000 employees across India , United States , and United Kingdom . The company's headquarters are located in Gurgaon, Haryana , where it maintains a significant operational hub. With a presence in over 50 countries, HCLTech delivers services to more than 1,200 clients worldwide. HCLTech offers a wide range of IT services , including Red Hat OpenShift and IBM Cloud solutions. The company also provides application development , cloud computing , and digital transformation services. Its operations division supports enterprise clients with end-to-end IT infrastructure, while its customer experience management platform ensures seamless service delivery. HCLTech is recognized for its employee-centric culture and has received multiple awards, including the Top Employer India title. The company offers a variety of programs such as employee wellness initiatives , upskilling programs , and mentorship opportunities . In 2023, HCLTech was ranked among the top 100 companies for employee satisfaction in India . HCLTech has recently expanded its operations in Gurgaon, Haryana with a new campus that houses over 5,000 employees. The company also launched a digital transformation initiative in 2024, focusing on AI-driven solutions and cloud-native technologies . In addition, HCLTech acquired a leading IT consulting firm in 2023 to enhance its service portfolio. HCLTech is an ideal career launchpad for freshers in Operations due to its structured training programs and clear career progression paths. The company provides hands-on experience with ticket resolution , SLA adherence , and customer experience management . With a global footprint and a focus on innovation, HCLTech offers freshers the opportunity to work on high-impact projects and grow professionally. Company Details Industry Operations Location India Connect With Us Careers Apply Now Website 🔗 careers.hcltech.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Analyst (Support & Operations) at HCLTech? Eligibility Tap to expand + Answer Candidates with a relevant technical qualification and those from the 2024, 2025, and 2026 batches are eligible to apply. ? What technical skills are most important for this role? Skills Tap to expand + Answer 1. Remote Desktop Support - essential for troubleshooting. 2. Ticket Resolution - critical for maintaining SLA adherence. 3. Quality Standards Compliance - ensures service quality. 4. Customer Experience Management - focuses on enhancing CSAT. 5. SLA Adherence - vital for operational efficiency. ? What is the expected salary for this position? Salary Tap to expand + Answer The expected salary is not disclosed; however, candidates are encouraged to negotiate based on their qualifications and skills. ? What should I expect after applying for Analyst (Support & Operations) at HCLTech? Hiring Process Tap to expand + Answer The hiring process includes application review, followed by a screening interview, and potentially an offer if selected. ? How should I prepare for Analyst (Support & Operations) interview at HCLTech? Preparation Tap to expand + Answer 1. Review the job description thoroughly. 2. Brush up on remote desktop support tools. 3. Prepare examples of past ticket resolutions. 4. Understand quality standards in customer support. 5. Familiarize yourself with HCLTech's operational policies. ? Is this role work from home, hybrid, or onsite? Work Mode Tap to expand + Answer This role is fully remote, allowing for flexible work arrangements. ? What is the career growth after joining HCLTech as Analyst (Support & Operations)? Growth Tap to expand + Answer In 1-3 years, you can expect to advance to roles such as Senior Analyst or Team Lead, depending on performance and skill development. ? What should I highlight in my resume for this role? Resume Tap to expand + Answer 1. Relevant technical qualifications. 2. Experience with remote desktop support. 3. Examples of ticket resolution. 4. Knowledge of quality standards in customer service. 5. Any customer experience management roles. ? Is there a last date to apply for this role? Application Tap to expand + Answer There is no specified last date to apply; however, early applications are encouraged due to potential high competition. ? Is there a probation period at HCLTech? Probation Tap to expand + Answer Typically, there is a probation period, but specific details are not provided in the job description. ? What is the work culture like at HCLTech? Culture Tap to expand + Answer HCLTech promotes a culture of innovation and compliance, emphasizing quality standards and customer satisfaction. ? Can freshers apply for this role at HCLTech? Fresher Tap to expand + Answer Yes, freshers with relevant technical qualifications are welcome to apply. 🔗 Explore More on NexisGrow More jobs in India Browse all Non-Tech jobs Latest Fresher jobs More jobs at HCLTech Work From Home jobs Ready to Apply? Don't Miss This Opportunity! 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